Domino's Pizza Complaints & Reviews

I have visited dominos On[protected] I have paid the amount two times I paid the amount with my card First time when i m paying the ard machine shows TIME OUT but amount has been deducted So the lady on the counted said me that your money will be back with in 7 days So she did the payment second time and payment succesfull So where could be my first timr money gone My mobile no. [protected] Name : Harsh Date of visit :[protected] Address of dominos: Ground Floor, Shop No.GA-9, Metro Walk, Sector-10, Rohini, Opposite Rithala Metro Station, Unitech Metro Walk Mall and Adventure Island, New Delhi, Delhi 110085

There is an advertisement on the site mentioning 50% off on or more order of Rs. 350. In T&C it is mentioned the offer is applicable on pizzas and Breads, excluding stuffed garlic bread. So I order Roman veggie pizza and plain garlic bread and the discount would only apply on the pizza and not on the garlic bread. It is bread and as per their terms and conditions it is not stuffed garlic bread. Upon calling the customer care I was told there is no one who could help with this. Either I can go head and plan order at my loss though the advertisement clearly says It is applicable on pizza and bread or I don't place the order at all. When asked whom do I contact for this, I was bluntly told, I don't know and I can't help you either. Why the hell do you do fake advertise. You or your staff are not educated about the deals and promotions and you set up your system in a way which is messy

I ordered 11 nose. Junior box pizzas from Domino's pizza outlet on 22/12/2015 at 1800 Hrs through home delivery having order no. 50. Because this outlet is only half kilometer away from my home. Address: Domino's pizza, Survey No.34/1, Shop No. G-3, Ground Floor, Trinity Business Park, LP Sivan Road, T.P. Scheme-31, Adjoin, Sort, Gujarat 395009 Phone:[protected]. I ordered the pizzas for my daughters birthday. But pizza boy late delivered the order at 18:45 hrs. because of late delivery all the kids go back home and my daughter birthday ruin keeping us in very odd situation. Requesting you to please take necessary action. From, Nitin Gajghate Mb: [protected] A-704, Shilalekh apartment near trinity Business Park. Adajan Pal Road Surat Gujarat

Hi, I had ordered pizza online while the location went wrong while ordering. When the person from that location called, he said it is not possible to deliver for my home address and told that ge would can the order. But even after repeatedly calling him, he didnt cancel and refund has not been done. Order number:164 Ordered date : 20th dec 2015 Order amount : 644 Kindly do the needful asap. Thanks, Anusha S

Date of Incident - 20-December-2015 Invoice Number - DPI66424/[protected]/52872 I have been billed for Rs. 358.52 and I have given my Debit Card for payment. They have debited Rs. 359.00 to my card. When inquired and questioned they told me that they have instruction from their superiors. Rounding off are allowed when customer is paying cash. For payment by Card, it should be exact amount up to the decimal. Kindly clarify the policy of the company in this regards. Dignesh Khatri Chartered Accountants +[protected]

Hi Team, We have placed an order on 18th December in Yellachenahalli branch at 8:03 pm and the team promised that the Pizza will be delivered in 1 hour, after 1 hour we keep calling them and the response what we received was 10 min, 15 min, and finally after huge escalation it was delivered at 10:15 pm, The reason was the payment was already made through internet banking and the staffs over there were really irresponsible and they place the call on hold for long time, Also the reason for escalation is this is third consecutive time that we have bad experience only with YELACHENAHALLI branch, last time they offered a sorry card and this time we didn't wanted food for free . This is the very worse experience i had with Dominos and rather prefer not to buy pizza at all. Though it was escalated to duty manager no proper response was made and the quality of the pizza base too differs with other Dominos pizza centers, the one in JP nagar 7th phase has the best base and their service and quality is much better compared to this branch. WORSE SERVICE AND PIZZA QUALITY Dominos web site Complaint no :943755

Sir, i ordered one country feast medium size pizza yesterday at dominos, MBD Mall LUDHIANA..I got surpirsed when i got the pizza, piza was nott like piza of Dominos..firstly i ordrered double cheese, bt double cheese was not delivered, I paid around 600 for the order, total waistage of moneh..

Chennai dommino pizza prepared totally unhygienic way. They are not wearing hand gloves while preparing pizza. They are having hair in their hand which is totally unhygienic.

I have ordered veg calzon pocket, custard bliss and veg zingy pocket. But dominos served me the calzon pocket with very less cheess amount as they show in ads and also custard filling in the custard bliss is not enough. They are making people fool by showing something else in ads and serving totally different and disgusting food to customer. This is totally disappointing because we as customer pay a big amount to eat good and the ads shown food, but they are not serving us good food.

As there was an offer on Friday buy one get one... so we ordered 1 farmhouse pizza and one deluxe veggie... The topics of the free pizzas were so poor and the pizzas were totally cold as they were given to us of any replaced order... As per as the offer day the dominos didn't gave us time garrantee...and said that pizzas will be reaching to u with in 35-40 mins instead of this pizzas reached us after 50 minS's Totally disappointed with the Domino's performance...and fully wastage of money...

Yesterday I had to place an order in Dominos Outlet (South X Mall, Kidwai Nagar), the representative kept my voice call on hold and didn't even bother to answer back, I kept waiting and made repetitive attempts to contact dominos but no response came from their side. Later when I called them at 9.36pm they registered my order but I didn't receive any order from their side, they didn't even pick up my phone when I tried to contact them again. I am looking forward to register a complain in the customer care and feedback segment against the careless attitude of the outlet.

On 18th Dec '15 I have ordered cheese burst but it was not looking nyc and it was not having much cheese as cheese burst have. I am a regular costumer of domino's but I have not expected this from domino's

You

Hi have given the order through online and made several call to your dwarka centre [protected], and the staff also confirm me your order shall delivered on time but on 11.45 pm they were confirmed order will not be possible, while i have made several call to him, i mean what the , if you can't deliver the order on same address then why you people keep asking made false statement. Mr wasim has told me on 11.45 not possible for order, i made several calls, my question is this if this is not possible to deliver that order on that address then you pls told me earlier but on this time this is rediclosious,


This is very unfortunate to you guys, and i really swear i will not eat eat your dominos pizza ever,

Really shame of you guys

Manish

[protected]


Hi manish gaurav,

Thanks for placing order with domino's. This email contains important information regarding your recent purchase. Please save it for reference.
Domino's restaurant address
Dwarka sec-20, shop #101 -104g-5 aggarwal goodluck plazaplot#59, sec-20 dwarka, new delhi - 110057 ph.No.[protected]/ 50/ 51/ 52/ 28051995/ 96/ 97/ 98, [protected]
Guest name :
Manish gaurav guest mobile :
[protected] guest address :
D 1, sai apartment, h4 /8a, 3rd floor block c, mahavir enclave part 1 mahavir enclave new delhi india
Order number :
576 time of order :
12/18/2015 09:23:03 pm final total :
592 payment type :
Cash trace no. :
Cash[protected]
5 pepper[qty-1]
Crust : cheese burst
Size : medium (Serves 2)
Toppings : crisp capsicum + jalapeno + red paprika rs. 500
Peppy paneer[qty-1]

Toppings : paneer + crisp capsicum + red pepper crust : cheese burst
Size : medium (Serves 2) rs. 500
[mob06] 100% off! : rs. -500
Net price : rs. 500 tax : rs. 91.50 total price : rs. 592
Thanks,
Team domino's pizza india.

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I placed my order at 9:39 pm comprising of 4 pizzas and 2 garlic breads along with 2 dips. When the order was not delivered even after 35 minutes, I called the concerned store, where one Sajid informed that the person has already left. However, the delivery boy took another 25 mins to reach a distance of 1km. The delivery was more than an hour late, only to find out that the order was delivered incomplete. A pizza and the dips were missing from the order. Delivery man assuring me to get the same in 10 mins went back only to never return. Now it has been 2.5 hours but the remaining order still has not been delivered. When I again called the store at 11:30 pm, the store manager Mr. Bijender was witty enough to again assure me that the remaining would be delivered in half an hour, i.e. by 00:00 am. I am left with an incomplete order delivered to me and futile assurances, with the money already being pre-paid.

Delayed by 10 minutes and was not compensated according to 30 min or free plan.The pizza was cold ans tasteless. Number of chilly flakes provided were much less than required. The crust of both pizzas was hard, (it actually peel the top of my mouth). The bread of pizza was hard and thick, difficult to eat.The whole experience was awful.

I have ordered a cheese burst Veg Extravaganza pizza but it was delivered with hopeless one. Pizza have not a single chunk of cheese. It was only bread with veggie for which i paid 550 rupees, which is very painful for me.

I ordered 2 pizzas and they charged me extra 70 for each pizza saying it is extra cheese. I paid the amount and bill was not given stating it will be given with pizza. I calculated and thought I was overcharged, I demanded bill again but not given. When they gave pizza I said if I am overcharged I am not gonna give any money for Pizza still nothing. Argued with manager later and he threatened to beat up and also call the police. Humilated and scared about what would happen had to leave the store. I am student of Final year at IIT Delhi and was afraid of fighting. I want issue to be resolved.

This is so careless on your part that we have a dominoz outlet for abt 3km frm my locality and they do not deliver pizzaa to us..moreover they have no problem serving the area nxt to us i.e. nangal raya which is not even a 100m away frm my place.. I want you to look into this matter and take necessary actions.. 'Mohan nagar' is a small colony you guy z can serve here with lot more ease. Thank you Hope you will start serving here soon.

I had made the following transaction to order a dominos pizza on 11th Dec, 2015. Though the transaction was shows successful on PayTM website, the order failed. I initially reached out to Dominos and they decline that the payment was ever processed. Then I reached out to PayTM and they say the payment was successful. Not sure whom to reach out to? Payment Amount Rs. 930 Below is the transaction details. BILLDESK Order #EPT[protected]Paytm Cash Txn ID [protected]-12-11 07:43:33 PM Rameez Dalvi [protected]

I had placed an order of one medium chicken fieasta and second veg supreme pizza at 9.24pm in your DLF 1 outlet. I am residing at Newtown 5 minutes from the outlet .During placement of the order they informed that it will take 45 minutes for delivering due to rush of buy one get one. When I called at 10.17 pm they told that it will be delivered at 10.30 pm. On calling them several times after 10.30 they picked up the phone at 10.40 pm and said all the delivery had been made and I will be getting my order in10 minutes. After 10.50 pm till 11.15 pm they did not pick up the phone and I didn't receive my order. The DLF outlet did not even have the courtesy to inform me that the order will not be delivered despite of repeatedly telling them that I have placed the order for my children. At 11.15 pm we had to arrange for alternate food. If there was rush at the outlet they should not have accepted the order, I being a frequent customer of Domino's is very much hurt by your service and sharing my experience with others will spoil your brand image. Kindly ensure that such incidents are not repeated in future. Regards, Sanchita [protected] AA 110 Street No 68 Newtown Kolkata 700156