Domino's Pizza Complaints & Reviews

An amount of INR 434 was deducted from my PAYTM wallet towards "BILLDESK" for an order from domino's pizza on 7th JAN 2016 and the order wasn't acknowledged by Dominos, and hence i didn't get the pizza. i again made a payment and on second time my order got confirmed and got pizza. my concern is that still i didn't get any update on my first transaction refund. The reference number is #EPT[protected]. i struggled to find the customer care number but no response. I expect a refund as quick as possible.

Issues: 1) order delivered 2 hours later from khar domino's (Phone:[protected] on 12 jan 2016

2) full payment collected inspite of 2 hours late delivery!!

2) rude behaviour of delivery boy

3) bad attitude of khar domino's manager


In detail -

Today the 12th january 2015, i placed an order from domino’s khar west outlet (Phone:[protected] at 6:52 pm. I spoke for 1 minute 32 seconds only. The bill amount was rs. 465. While confirming the address i told the lady on the phone my address. As it is, my address is in the database from many years.

The order hadn’t arrived even 30 minutes later so i called (7:25 pm) and i was told it is on the way!!

Again 20 minutes later the order hadn’t arrived! So i called them again (7:44 pm) and i was told the order has returned as my address in their database was wrong!

I again reminded that my address is in the system from many years. Moreover i had told my full address during the address confirmation while placing the order.

For the phone handler lady to tell me "its only 37 minutes late” was very shocking (That time it was 57 minutes infact). She did call me up later to tell me that a freshly baked pizza was being sent – as i refused a cold one – meant that they did infact waste their initial pizza!


Finally when the delivery boy came 90 minutes later with the order i was asked to make full payment as the system was at fault. Ridiculous!

Then when i spoke to the manager there – parag or paresh im not sure – he tells me that my address in the database is wrong. When i told him i was a regular for years and how this sudden change in database, he tells me my last order was last year – so? What was his point? – are you allowed to insult customers and give them horrible service! Shocking answers! He said i have to pay the full amount now as it is policy if their database is suddenly wrong!! And he can only adjust it in the next order! Strange!!

Also how did the change of address in their database come to be or why the lady didn’t heed my words when i gave my detailed address is beyond understanding. I initially deducted late delivery charge of rs. 300 and paid the remainign rs.165. But the manager sent him again to collect the full amount. I did pay the remaining rs. 300. And this was after the delivery boy called me a liar in front of my neighbours! Wow! Great customer service!

Insults, unruly delivery boys, gues they'd rather waste pizza than satisfy customers... Keep it up! I have options for pizza today! If this is the treatment o[censored]s customers by the junior staff and senior management, then i assure this was my last order with you. And i shall ask all my known ones to follow suit. Very disappointed.

I was place order from dominoz app and the give me delivary after 55 min i ask for free delivary but manager talk very rudly with me...mr. Ashwin vasava and pravin sharma.

I have ordered the pizza at 10:06, then we waited for 45 minutes, but still the order the order was not delivered .Than I called them back, after listening the reply from them l was shocked, according to their records they said that I haven't given any order. I can prove it that I have given the order.

Hi, I ordered dominos customised veg extravaganza via online portal. During payment, I selected pay via paytm wallet. Then I entered credentials and paid the amount to dominos. However, instead of generating the order number and going to track page, I was redirected to home page with no order number. I contacted Dominos with their default number on home page[protected], but they said they have no information on online transactions. Kindly refund the amount (Rs. 349) Details: Utkarsh Bisht Phone: [protected] Details from Paytm: Paid for OrderBILLDESK Order #EPT[protected] Paytm Cash Txn ID [protected] [protected]:03:01 PM

My mobile no. Is [protected]. I have ordered pizza from Pentagon mall haridwar Dominos centre. Firstly i have tried to pay by netbanking but amount of rs. 379 deducted but order not confirm then i made payment from credit card this time order is confirmed. Payment deducted by net banking is not refunded yet. So please do the needful. Regards Sunil kumar [protected]

I order Calzone in domino's mount Abu, extremely spicy.after having a bite of it we call the Manager Asif and gave him the feedback.in exchange he gave us another Calzone box with filling of Red pepper in it.he also argued with us.

We eat dominoz pizza very regularly but today our experience was hell at dominos patia Bhubaneswar. We ordered cheese burst pizza and it was hell..only garlic bread was good. Also subwich was very nasty..

Order no. 543 on 08th Jan, 2016 at 20:50 made thru Food Panda. order not recd in time. Called at 21:38 at [protected], call transferred but disconnected. Recd order at 21:50, delivery boy asked full payment also spoke to Store person but said is not free on Friday, if delayed. Then went to Store but Store person not agreed. Then, we refused to receive order on full payment. Had to order other restaurant and had late dinner. Need explanation and Refund for mental harassment.

Hi team, I ordered a medium size pizza where in I found sharp plastic substance while having it. It would have very dangerous if I would swallowed it. I would.like to file against this company. This is life threatening for consumers.

I place order on 8th Jan 2016 around 8:30 pm and tried to contact them after 2 hour to get order but did not received order even next day. On next day I check online order status it is showing delivered. I don't know where they deliver this order. This worst experience in my life as they took money from me and deliver order to someone else. Enjoy domino's free pizza from me. I am not going to order anything from you in future and definitely make sure my friends and relatives also not order anything from you. Thanks a lot for such worst experience. It is not about money it is about service. I know I can file complain with Consumer court but I don't have time and money for this so I am not going to do this but I will keep posting this experience on social media. Worst DOMINOS!!!

I placed the order at Domino's Pizza Vasant Oscar. Mulund (W) for one Chicken Mexicana Medium Sized Pizza and one Veg Chicken Extravaganza through my registered mobile number [protected]. They told me that the order would take some time to deliver as the restaurant was running an offer of 1 pizza free on 1 pizza. I understood as they said that the order would be delivered within an hour and a half. The order was placed at 9:15 PM. I did not get the order until 11:30 PM and they did not receive any of my calls. After finally picking up my call I asked them if they could deliver or should I order from someplace else to which they shamelessly replied that we should place the order somewhere else as they will not be able to deliver. The order number was 607. This is not acceptable as my children had to stay hungry for that long and in the end they did not get what they were craving for.

Hi, I placed a pizza order on 19/12/2015, order no was 34 amounting to rs 580. I placed order at domino's pizza near nalstop, Pune. I received a reply stating that your order could not be processed to our restaurant due to technical reason. Money will be auto refunded within 7 working days. On 22/12/2015 I received a reply stating that refund has been processed and refund will take 4-5 days On 23/12/2015 - refund of rs 580 is now successfully processed. Amount will be credited to your bank account within 3-5 working days. I have not received my payment refund yet. Please look into it asap

Had a birthday get together. Ordered a pizza at 9 pm 8th janauary. After waiting an hour, called again at 10 on the number 68886888 who connected me to Prashant Vihar branch. They told me no order had been placed and after a discussion of 4 minutes the guy cut the Fon on my face. The experience wasn't only infuriating but also insulting. no where I could sense apology in the entire conversation. Placed order using the number: [protected]

Order no 367, which was ordered online, Pizza was delivered in time period more than 1 hour with soggy in quality and sorry to say with that no origanos and chilly flakes given as the delivery man has told it is inside the box but it was missing. in spite of calling many time no response so we have wasted our money and pizza was disposed off. This is happening 2-3 time, so thinking never to order again to dominos seeing this type of attitude and behavior from your company. Prashant Tulsyan [protected] prashant.[protected]@gmail.com

Mr. Ram (Manager) R city mall, mumbai Doesn't know hiw to talk with customers and denay very frequently for delivery within 10 mins reach of network. The way he talked with me was unbearable and if I would wish on thing in life will be firing the same person. I need apology letter from him.

I ordered a pizza for 632rs by applying buy one get one free offer!money got deducted from the bank!but order isint placed!my phone no is [protected]!!do the necessary asap!

This is the second time I'm complaining about your Bhiwadi branch. Not only is there a lack o[censored]nderstanding of orders, often orders are reversed and bills that don't match the orders received. Moreover, orders arrive with inadequate chicken or pepperoni etc and barely covered with cheese. Though we love your pizzas we've wowed never to risk ordering it here in Bhiwadi. Please do look into this and bring on a change.

Hi Team,
I had placed an order via the dominos website on 4th Jan.16 at 12.18 (bill no. DP166428/[protected]/37949 for Rs. 2244.26)…and the order was wrongly directed to MG Road branch instead of Residency Road, however Mr. Mohammed (Duty Manager) of MG Road branch was very kind and as a special case accepted to deliver the same at 1.00pm.
After several calls and reminders, the delivery boy took two and half hours to deliver the order. He reached at 2.30pm, the distance from MG Road outlet to Residency road is just 4KM… we have called the store for the refund, but we get a reply that next time they will deliver one pizza free of cost…. This is not acceptable; being a regular customer this kind of attitude is not acceptable at all …
Kindly refund the said amount at the earliest…

Hi Team, I had placed an order via the dominos website. When i chose to pay via paytm for the order worth Rs.596 the money got debited from my paytm but the order was not received. I cross checked with paytm and the money transaction was successful. Finally when the order number was not generated then i had to go ahead with cash On delivery order no. 132 in Madhapur branch, Hyderabad dominos on 5 th January 2016. Please look into the matter as I am a regular customer of dominos and this has happened the first time.