Domino's Pizza Complaints & Reviews

Hi, I placed an order at dominos pizza on 5th October noon and my transaction was successful but just after the order was placed i got a call from dominos that my order cannot be processed because it is placed for an out of delivery area of dominos. The area was mayapuri in janakpuri east, delhi. Then i did not received any mail or message about cancellation of my order and how and when my money will be returned. DOMINOS IS THE BIGGEST FOOD FRAUD COMPANY I HAVE EVER SEEN. I need my money first of all and secondly a settlement for my time wastage, i was hungry because of dominos, mental harrasment. When i called customer care of dominos at [protected] they did't talked to me properly and also did't gave me any solution. I should have been informed at the time when i was placing the order online that this area is out of delivery. I am attaching some documents to support my case. This is the no. From which i got call from dominos [protected].

"Pay Rs. 100 less on Minimum bill of Rs.400" is the offer mentioned on Dominos website. So we ordered online worth Rs. 415 but the company failed to act as per the offer. Number of calls were made to local as well as head office immediately. But no action. Inv. no.238 Images attached as proof: 1.False Online offer Solution: Refund of Rs.100

Yesterday oct 4, i have ordered pizza from Hyderabad shaiket dominos. my order no was 158. After 4-5 calls they have delivered it in 75 minutes and that to food was not in condition to eat, it was cold and tasteless. their pizza boy was not able understand hindi or english is another issue .my mistake i paid in advance so i couldn't cancel the order . why they mention 30 min service when they able to do that.i want my money back from them.

Hi, I just ordered dominos pizza today. Total bill was 438. The delivery guy came after 30 mins and deducted only 300 instead of giving me 100% discount. Its a company policy that if its late by 30 mins then they need to return the money back with no deductions. Kindly take it as my serious concern. Thanks, Amit S

Yesterday 2 nd oct I cald up at dominos outlet in sector 34 chandigarg . I asked for combo pizza .the guy refused to deliver that pizza nd want me too go for other pizza when I asked for the reason he said they r out of stock . I was very much surprisesd I m a old customer of dominos from there very beginning . Too confirm dis I cald up at other outlet in sector 8 . They took the order bcoz they don't deliver in my sector so picked I picked it up after pick up I cald cald in sector 34 nd had a word with the manager shaurya he said they have that pizza nd it's in stock . Y the guy lied too me is it company policy too don't sell cheap stuff nd tell people too buy expensive stuff . I was very dishearted nd I will go too consumer court abt this . Rahul [protected]

I had ordered a combo on 01/10/2015 via bill no.DPI66165/[protected]/ 68830 from domino's pizza at phoenix mall lucknow and the combo which was delivered to me was a rotten one with a stale Base and as I had some guests at home for whom it was ordered and because of the poor quality of their product we were in a insulting position.After the guests left we called back the store just to tell what they've delivered and Mr.Rajesh from domino's was in no mood to listen to us nor did he sent anyone to atleast inspect what was delivered to us.After complaining on Dominos site the manager Mr.Savit had called back just to say that they were sorry and will talk to their staff but did not forgot to give his number for anything wrong with their product in future.Are they think I am a fool what about the money I had payed for their rotten they just said sorry and finished .Never expected this kind of quality and behaviour from such a reputed brand like dominos.Will never ever again order anything from domino's.

Hi I am one of the biggest fan of Domino's pizza and it's services but my experience turned bitter yesterday night. I visited Domino's in Odean Mall, Ghatkopar, Mumbai at around 22.33 and order pizza. They took my card, deducted the amount and generated the order (Invoice no. DPI65954/[protected]/2370). I waited for my order and I stayed there for about half an hour. Suddenly a lady (Krupali) came and told me that the pizza cannot be given as I need to pay again. I shown the message received of deduction but she was not accepting it. She spoke to me rudely, spoiled my mood and did not offer the pizza. Finally I stepped out. This experience was really bitter at the time of sweet dinner. Guys, this was not about money courtesy. Even I told her that I did not receive any message for failed deduction and if the money would be reversed, I would come and pay. She was not ready to trust me so how can I when I have already paid for it. Guys, take it in your consideration, improve your service and compensate what happened with me. Refer to the attachment for bill copy and screenshot for deduction.

I keep getting Discount coupon codes via messages from dominos.
upon calling we get no response and store ppl say it is not available as of.
and the same coupon code is accepted in other store but not available to deliver is what we get in response.
Please stop sending invalid messages or atleast accept the one sent.

I love florenece chicken italian pizza, so whenever i go to your store me & my friend order the same. yesterday the pizza was so thin and its bad. after complaining to the concerned person replied indecently and gave a new pizza only having bread a little bit of chicken . so we just returned the pizza. we don't need any money. if you people respond like this to regular customers, then what value you give to others & what is there in keeping policy 99.99% satisfaction is not enough... i visit atleast twice a week with my friends to your store, but now onwards its much better to go pizza hut, its opposit to your store locator... we are not a slum dog to eat whatever you give.. i left whatever i ordered there only. next time i am not gonna step in dominos..they are speaking arrogantly...

I was trying to place web order on 27th september 2015 night. The website went blank after making payment. This happened 3 times. All the 3 transactions had money debited from my bank account but i see only one refund initiation. I am giving below the transaction details for your quick reference.
28 - 09 - 15 bil /[protected] / pizza / dominos_dici403 dr. 423
28 - 09 - 15 bil /[protected] / pizza / dominos_dici403 dr. 423
28 - 09 - 15 bil /[protected] / pgmib - pizza / dominos_dic dr. 423
Please organize for total refund of rs. 1269 / -

I had ordered Pizza vide order no-222 on 29th Sep'15 but the delivery person did not bring coke with the order. He brought coke after around 10-15 minutes and by the time we started eating Pizza, it was damn cold. This is not the 1st time it has happened with Dominos, hence wanted your attention to such pity service.

Actually i have ordered pizza combo 4 and one veg puf for delivery to my below address no 26 sri sathyavathi nilayam 17th cross muneshwara nagar main road sir.M.V nagar ramamurthy nagar bangalore 560016 on 25th of september 2015 my billing transaction details are below hdfc bank netbanking transaction number dhdf[protected] & ref. No[protected]

Order places at 7:35 pm, it is 8 40 pm still not delivered Person - ANIKET continously lying - saying 1. house full orders so late then saying too many orders then saying too much traffic then mentioned the delivery vehicle is gone bad. Continuously misleading information If your company cannot fulfil orders, then please do not take orders Txn No : DPT[protected] Trace No. : cd[protected] Order no. 156

Ordered for cheese burst pizza as there was one plus one on 25th Sep but I got pizzas without cheese burst however they were very smart in charging me for cheese burst. I'm not gonna trust Dominos anymore and will ask all my friends to not place orders with u all. I was cheated and I just do not appreciate it at all. Don't know how many people were cheated like this.

first order Hi Prashant Singh, Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. In case you have applied an unique coupon, it will be automatically reactivated after 1 hour. We sincerely regret the inconvenience. Your transaction number is dc[protected] dated[protected] amounted 619. 2nd order Hi Prashant Singh, Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. In case you have applied an unique coupon, it will be automatically reactivated after 1 hour. We sincerely regret the inconvenience. Your transaction number is dc[protected] dated[protected] amounted 619.

Dear Sir/Madam, I have ordered Pizza with Dominos at Hessergatta Road on Dated[protected] at time 8.35 Pm. From Phone Number [protected].With a promise to deliverby an hour. The Phone number on which we have placed the order is[protected]. My grievance is that they have not delivered it at all, I have ordered two medium size veg pizza for my kids, we waited with endlessly till 11.30. We have also followed up spoke to their staff, every times they give us the same answer that our order is out for delivery. My house is only 2.5 Kms from the Bagalgunte traffic signal by any standard it won't take more than 15 minutes. Today[protected] their staff called at 4 PM and told us that they will delver which we have rejected. We were forced to look for option at Midnight to feed our hungry kids, we would request you to please look into the matter, and take necessary action and do the needful. Best regards Nishant

Dear dominos, 'non-satisfactory pizza'.My invoice no. Dpi66214/[protected]/41527 order no. 311 dated 25/9/2015 was ordered at 21.00.The pizza was absolutely dry and the border of the pizza was not at all properly cooked.Not even breakable.We had ordered a double cheese margherita with cheese burst flavour which should actually be flooded with cheese but yet it was not at all up to the mark.Not at all enjoyable.Please resolve this issue as early as possible so that next time we dont get a chance of issuing a complaint against you.

Today (25th Sep 2015) i order pizza @ 9:01PM Order no 320, Santoshpur, Servey Park, Ajoy Nagar outlet.. no person pickup phone.. at 11:30 one person pickup ph and tell me it will be deliver with in 15min, waited till 12 AM my brother went and pickup my kids slept empty stomach after waiting so long... we bound to take those cold & hard pizzas today night. idiotic offer which harm your brand.. here i know no dominos person will reply.. but still we are now aware and stay away

Dear Dominose, Subject : Misbehave with customer Invoice n. DPI66348/[protected]/33398 Order no 163 Dated 09/25/2015Time 19.18 I ordered a pizza today around 19.18p.m and one new boy received my call and I placed my ordered. He told me about buy 1 get 1 offer and I agreed with it( He didn’t told me about - no time bound issue). Then after half an hour back I call( around 19.50) in that no[protected] One female voice talked to me and I asked her about my pizza, and asked her will it be free because its already more than half an hour. She told me its not and explain it why(Rule- Buy1 get 1 - no time bound) ; and I told it that I am going to pay half, because the 1st guy sisnt tell me about this. She told me she will call me back.Within a sec One male voice call me and told me " I didnt listen it properly- I am telling lie. Very rudely he told me, if I want to take it otherwise return it back, its a small amount for them(dominos).." He just misbehaved with me badly. I asked his name, but he didnt tell me.After that he cut my call. I again call in that number and asked for Shahin, she told me that one new boy spoke to me and I repeatedly asked her to speak with that person or Mustak ( from Shahin I came to know about station manager name)but she didnt give it to anyone. I felt very insulted and I think that they cant speak with a customer like this. I dont know what action you are going to take regarding this matter. But I felt very bad and insulted.

I have ordered a pizza at 9.15 pm through domino's app, and I was waiting for my order with my family to have it however I got a call from a delivery person at 10.46 to confirm the address. It was so embarrassing moment for me to wait an order with my family. My order number 774 Name Bhupesh Girotra Contact number [protected]