Domino's Pizza Complaints & Reviews

On 13th november 2015 I used my mobile app of Dominos to place an order. My order was 2 cheeseburst pizzas (used the buy one get one free coupon) alongwith 2 cokes which I placed at 9:30. I got my order at 10:30. It was half an hour late but thats okay. Apparently when I checked the pizza it wasn't what I ordered (i.e it wasn't a cheeseburst pizza). I called the store and told them about the problem. They agreed to send a new pizza and it took another one hour to get delivered (i.e 11:30). This time they delivered the pizza without the coke and the pizza wasn't upto the mark either. When I spoke to store again, they tried to convince me to eat the pizza without the coke but when I refused to do so they just apologised and sent the coke after half an hour (around midnight). For the sake of keeeping me happy they sent me a choco lava cake. The matter is not about keeping me happy but what terrible service Dominos is giving these days. Moreover this is not the first time when the pizza wasn't upto the mark. I have spoken to the store/shift manager Mr Khan a lot of times and every time his words are "sorry sir this wont happen again" but they kind of return to the same terrible service. There are 3 stores of Dominos around my house at a distance of not more than 10 minutes but they still send me the pizza from the farthest store and say the time gurantee is not available. I am extremely unhappy with the serivce and have decided never to order anythng from Dominos ever again. I would rather switch to the local pizza stores around as the quality difference is zero between them and Dominos now.

I have bought a dominos pizza on 13th november . I have made a online transaction of payment and my money is been debited from my account but dominos has neither given any confirmation of payment neither delivered the pizza. Kindly look in to this matter and do the needful. Concerned details, Name - Saranjeet Singh Contact - [protected] Addres- 2/20 w s colony, Govind nagar kanpur. Dominos center - south x mall kidwai nagar kanpur.

I lodged a complaint for a bad pizza through dominos website I wrote specifically to write back not call. but these guys using various phone nums have disturbed me so much that I m forced to lodge consumer complaint I need them to stop calling me I need an written explanation abt the bad product. My serial num was 874102

On friday[protected]no-[protected]) server is Pahuja k, i ordered medium pizza which is rs.405 (total bill is 478/-)and we received pizza in 1 hr and not gud condition & with little cheese with and size is also not look like medium, not support from cc executive i was talk with 2-3 executives and i m not satisfied with that no resolved my problem. now i want return my amount.

I ordered non veg talian crust pizza and got veg medium normal pizza try to contact to them but they didnt respond to it and later next day comented on food panda site bt still no response and d label on d box is showing non veg bt tag as veg

The time of my order was 15th november 8.58pm, I had paid online and had received dispatched status on the tracking site.The order was to Rajajinagar MN plaza domino's.I had not received any confirmation call till 9.30pm, so i had to call them. They answered my call and said that they haven't prepared my order and that they would transfer my order to malleswaram. Malleswaram store was rude, they asked me to pay for the order again and i had to take a call to cancel the order altogether. In short i was hungry and was robbed of 800 bucks. PS: Hungry, Paid for nothing and did not even receive any apologies.

I am a resident of Kolkata West Bengal, and i had ordered from the ajay nagar centre, which is the closest to my home. The order was taken over the phone for a home delivery, and to my disadvantage, i did not have the sheet in which the prices of the pizzas were written. When i ordered only one large pepperoni pizza, single cheese, single pepperoni, the lady over the phone said my total bill was over Rs.1000. I asked her the price of a medium pizza and she replied that it cost Rs 700 and something (i do not remember what she exactly told me). I did not have over Rs 1000 with me at that time so she added a non veg taco and decreased the price to Rs973, which was my final bill amount. But when i recieved the food, i checked the bill amount and it was written that my pizza cost Rs 680 only, not over Rs 1000. i asked the man who delivered the food to give me the bill, but he said he couldn't, he could only show me the bill, which was rather weird considering the fact that the customer always recieves a bill on purchase. further when i checked the sheet for the price of the pizza, it was as the bill said. i only took the taco to decrease the price, but i could have saved a lot of money if the lady over the phone didn't lie about the prices the delivery was on time, and the food was good, but i am very dissatisfied with the ettiquette of the people taking my order and lying to me about pizza prices and not handing over a bill. you have just lost a customer, and if this continues, you will be losing a lot more than just one. My email id and the number i made the order from is given below, if you wish to contact me, that would be great, because i would like this issue resolved before more innocents are ripped off. Phone number: [protected] email: [protected]@gmail.com

14/11/2015, Around 12:00 pm, New Santoshpur, Kolkata. I was asked to fill up a feedback form when I ordered a pizza online in website. So I lodged a complaint about a past irritating experience when a delivery boy called 8-9 times to locate the delivery address, along with confusion and agitation from the the delivery boy's side. The Reference No. of this complaint was 870135 . After some time I received a call from a woman representative of the Dominoes Restaurant (Ajoynagar, Kolkata branch). She spoke with arrogance from the beginning and when I politely explained her the problem, she showed decent mockery and with sarcasm spoke to me saying that it is not POSSIBLE that a delivery boy had called me 8-9 times. She said they will HARDLY call me 2-3 times since they have to call on their own expense. When I insisted that the incident had occurred and that is the reason I lodged complaint she spoke in a way that clearly showed that she thinks I am lying. Great Customer Service huh? She also sort of THREATENED me saying a string of words in a way sarcastically "polite", "Okay ma'am we will try to call you as less as possible, but you can't blame us if the pizza gets delivered late. It won't be our responsibility." (stressing quite a few times on the last line). . So I lodged another complaint Ref.No- 871971. However I don't expect any actions to be taken against this matter, so I'm lodging this complaint in the National Consumer Complaint Forum.. . Also, though she threatened me of late pizza delivery, there has been times when I received my pizza 1.5 HOURS late after order had been successfully placed.. . This was the last time I order pizza from this restaurant. . well until and unless they know how to treat their customer.

14.11.2015 Booked Pizza through app at 9:28 pm. At 10:06 pm, order was transferred to another branch of Dominoz. The new Branch Employees inform us that it will take another 30 minutes. So in total it took 1 hour for the Pizza to arrive. That's the first issue. Secondly, when I was talking over the phone to Krishna Nagar employees, they were cross talking to each other using words like "Torturing customer" and other abuses in English and Tamil. We just want our pizza on time, not to abused at. I have to look at consumer court actions if there is a possibility. I do not know whether throwing abuses at customers is valid legal case. I spend money on your Pizza and in return, I get abused at ? Is that Fair ?

We ordered two pizzas on dt 13-Nov-2015 vide our order no.590 at 21.10 PM.After calling the outlet five times our order was delievered at 23.38 PM, that too cold pizzas. Pathetic Services.Rude behaviour of the staff.Will not order domino's pizzas ever again in life. Thank you Domino's, you have lost one of your regular patrons Pradeep Batra H.No.968, Sector-14, Faridabad (Haryana), India Mobile No.+91-[protected]

Hi! was ordering pizza last night, 13-11-15, and due to network error couldn't receive the OTP required for net banking of HDFC Bank. Finally resorted to CoD, but amount of Rs.1187 has been deducted from my account, and the order was not completed for the same. Requesting for the refund as soon as possible.. Could you please look into the matter and revert back immediately. Thank you

Hi Team, Such a worst service i received. I placed an order for Rs. 743 sharp at 21.[protected] and got the placed order in hand sharp at 23.[protected]. Called [protected], [protected], [protected] these 3 numbers from [protected] and [protected] but no response for the first 8 times. You can trace the call history. They attended my call at 22.12(call duration was 2 mins 12 secs) and said order has been dispatched and will reach in another 20 mins. But we didn't received the order or call from the delivery boy. Again I called at 22.45(call duration was 1 min 17 secs) where they attend the call and said the order is sent to wrong address and they are preparing the order and it will be dispatched in 10 mins. But got the order only at 23.37 . The person who delivered the order is contact number is +91 [protected]. And the worst case is not even a single piece of pizza was hot. To be honest it is cool. we had only one piece and not able to taste remaining items since you know how the pizza will be if it is not hot. I agree that today you had 1+1 offer and also it is raining in chennai so it will take time. But is it really required 2hr 13 mins to deliver a pizza for a distance of 5 km? And when i called they said the crowd is more and it is taking 30 mins for dine-in If you can't manage the orders/ customers they why you are giving offers? And i received the pizza after 2 hrs 13 mins only by expecting at least it will be hot. But not able to have cold pizza. So, I am writing this to make sure that the money which i paid will/should be refunded and I need a proper explanation for this. Else I am ready to lodge a official complaint regarding this. Regards, Sriram S J [protected] [protected]@gmail.com

Initially when i placed the order i was in a dilemma if i should again go for the Pyramid Dominos as i had very bad experiences with them which i never taken into consideration. But today after 35mins of placing order when i called up to check the status of my order(#296) the person(Rathikanth) who attended my call denied on my face saying you have ordered it with a coupon so, it's obvious that i should expect a delay in delivery for more 25-30 mins. I just wanted to know is it the way these guys should speak to their customer’s or are those Pizza's for free and the amount which i have spent for this order would be refunded back. I am taking his attitude into consideration and will escalate this to all of our employees so that atleast no Yahoo-ians will ever take/place any order with you guys. And one more fact which i forgot to mention is till today the pizza's i have got were all cold and i didn’t understand your concept of delivering cold pizza’s, it’s like you have delivered me some crushers or an ice-cream which i haven’t asked for. I am seriously lacking the confidence in Dominos and that's just because of these Pyramid Dominos window. I need a clear explanation on this or the same would be posted on all social/profession networking sites.

Had ordered 2 Pizzas using Foodpanda, the Pizza quality was atrocious. The hard and rubbery base and very little cheese ensured that eating them was an effort with few glasses of water to push the contents down. Idea of this complaint if to make the management take note and come down heavily on the erratic franchisee owners ( this was Thakur Village, Mumbai outlet ) Rajeev

I've ordered two pizzas from Dominos and I got just the cheese and bread. There was no toppings (just 3-4 small pieces of vegitables). I've ordered cheese burst with extra cheese and what I got was not even little more than a normal pizza. I paid 561 for just bread with very little cheese. I'm really really upset with this standard of product.

Date of incident - 13/Nov/2015 ORDERED A DOMINOS PIZZA ONLINE THE PIZZA WAS DELIVERED FROM THE NEAREST DOMINOS ADDRESS SHOP DOMINOS - SHOP NO. 6-7 COMMERCIAL SHOPPING COMPLEX, NEW DELHI PHONE NO[protected] INVOICE NO. 9ORDER NO.) -329 TOTAL ORDER COST - 484 Rs We ordered a 5 pepper pizza ( in one for one free offer of friday) . When the pizza was delivered it was in the damaged condition. All the main topping of pizza was stick to the cardboard pizza box as the shop didnt packed it properly. There was NO stand to support the pizza from falling and moving during the delivery time. So we called this above shop for refund as it was too late to replace the order and get a new one. They straight away rejected to refund our money . The order was prepaid. We have never encountered such a pathetic service before from any of our previous orders. They were not accepting their mistake and the manager of the shop was only ready to send a new pizza on account of the damaged pizza. The dinner time had already passed by. So there was no point in replacing the pizza. We need the refund because these guys need to realize their mistake. If they aren't penalize this time, this incident will repeat . May be not with us but with some other customer. The pizza images are attached for your kind perusal. Please take necessary action against them . Regards Anil Saini [protected]

I ordered two medium pizzas . But they were failed to deliver it in even 45 mins . I got pizzas after one hour . I asked the delivery man to connect a call to manager of Dominos Agra sanjay place . He told me that there is no guarantee that he would deliver the item in 30 mins & will not give any concession . I refused to take it and ask them to send a mail to me hat Dominos was unable to deliver pizza on time . But he refused to mail also . I have ordered pizza before also on the same address and they have delivered it in 45 mins .But this is intollerable . order date : 13/11/2015 Order time : 6:59 p.m. Delivery time : 8:02 p.m. Order place : DOMINOS Shop No. 114/23 G, Deepshikha Complex, Wazirpura Road, Sanjay Place, Near Sanjay Talkies, Agra, Uttar Pradesh 282003 I am adding the image of the bill .

I had ordered Veg Extravaganza through Order number 393, Invoice Number : DPI65899/15-16/83870 Dt. 11/13/2015 from your Garg Trade Centre, Sec-11 Rohini Store. Despite repeated complaints, today again the pizzas delivered were not in proper shape as the box was broken and the topping was stuck on the boxes, the pizza were cold and the cheese was also tasting bad. I made an immediate complaint on phone to Mr.Sumit who is the manager there and response was even poor. Really pathetic product and service.

I ordered at dominos one garlic bread and cheesy dip. About waiting for half an hour i dint received my order. Than i went to the order counter They said that your order has been misplaced with someone else.. Than at that time they again ordered there kitchen head to make one garlic bread. Than i received my order after half an hour while seating in the dominos outlet only.

I made a order on dominos shastrinagar and order had got confirmed by vendor on 8:28 pm dated 12 Nov 2015 but order delivered on 9:02 pm which exceeded the limit of half an hour . When I asked delivery boy for free order he took the pizza back . First thing is violating policy on which your company is marketing and showing this kind of arrogant behaviour as well . I need a reply in one day or I am going to complain in consumers court . Regards, Harinder Singh [protected]