Domino's Pizza Complaints & Reviews

Even after taking the order there is no delivery for 1 hr 20 mins. When called for details the outlet Shift Manager says that they don't deliver the food at our address and it is their other outlet which is mapped to the area. Hence, they are free to take as much time they wish to deliver. My question, "Was the person taking order not aware of the delivery area? Why did he take the order if it was for a out of delivery area?" I am sure that due to abundance in income and customer flow none from dominos will give an ear to my complaint but just wanted to say somewhere.

Promo code not working when called customer care number[protected] and nearby my area shop[protected] they are looping the call between them and feedback also no one responses. Please resolve this issue or close the entire branches in chennai. At last only my mobile amount and pizza eating mood gone.

I, Neetu Rai ([protected]) residing in Delhi purchased an e voucher worth INR 600 online from Dominos site on 19th October 2015 to gift it to my friend Rohit residing in Malad, Mumbai. The voucher could not be redeemed and since then i have been calling and also writing mails to Dominos but they are not doing anything about it. Details: I, Neetu Rai ([protected]) residing in Delhi purchased an e voucher worth INR 600 online from Dominos site on 19th October 2015 to gift it to my friend Rohit residing in Mumbai (Malad). Few days later on 29th Oct 2015, when my friend was ordering online at Dominos site to avail the e voucher, he was not able to redeem the same. He called (First call) local nearby Dominos to ask and he was being told that it has to be redeemed at outlet which obviously was a complete non sense revert as e voucher being clearly stated at Dominos site itself can only be availed online and not at physical outlet. The same day I called (Second call) Dominos Delhi at[protected] and they said Mumbai Dominos can only resolve this. I then called (Third call) Mumbai Dominos at[protected] and they said local Malad outlet can resolve and transferred my call to Malad outlet. Now, the Malad outlet (Fourth call) was saying they cannot do anything with concern of e voucher and that I should talk to Mumbai Dominos. For around I.5 hours we had only been calling, explaining and been put on hold by Dominos people and thus were harassed without any resolution of our problem. I wrote a mail also explaining this incident but no revert. The next day, I again called (Fifth call) Mumbai Dominos, explained everything the 5th time and the person at other end said that I should tell him where and how I tried to redeem the voucher. I told him that since my friend tried to redeem so he can only tell you this. He told me that my friend should call him back on landline number only as they are not authorised to give their number nor make any call which was strange. Sixth call, my friend made and explained everything the 6th time to the person who picked although he asked for the concerned person with whom I had a word. When this person could do nothing then he transferred the call to the said person. The said person finally said that he is registering the complaint and that it will be resolved within 48 hours. We will get an email or a call from Dominos for the same. 48 hours passed but nothing happened then again I called (Seventh call) Dominos Mumbai to enquire and the person on other end said that the person to whom I spoke last time has left the job. I explained the whole incident seventh time and this person informed me that no such complaint has been registered and that he is registering the compliant now and it will be resolved within next 48 hours. I finally got a mail on 4th Nov 2015 from [protected]@jublfood.com that they will resolve the issue in next 2 days and that Your Guest Feedback Reference ID is: 850958. Nothing was done and on 6th Nov 2015, I received another mail saying that my issue would be resolved in next 2 days and that Your Guest Feedback Reference ID is:: 853065. On 12th Nov 2015, they wrote me another mail that in respect of Reference ID: 850958 they are not able to reach me on the number and that I should give them an alternate number. I wrote back that I am very much available on my number mentioning the number on the mail again. Then I got a call from Dominos from Mr. Vishal who said that I should mail him that original mail which I received from Dominos and assured that the matter will be resolved. I mailed him but nothing happened. On 19th Nov 2015, I got a mail from [protected]@jublfood.com in respect of Reference ID: 850958, since they are not able to contact me they are closing the issue. I was shocked and wrote back that their representative has already called me on this number and had spoken to me. I also sent a reminder to Vishal but nothing he did. I am completely fed up of chasing Dominos on this issue. Dominos people are either sleeping or fooling around. I want refund of my INR 600 and the compensation of all harassment I went through.

R i visited dominoz on 21 nov 2015 i ordered pizza and cold drinks MRP of cold drinks are rs 35 but they charged 97.5 rupees(without tax) of 2 bottles(each 600ml) we need one more bottle of cold drink that bottle carry MRP of 35 rupees only but they charged 48.62 rupees (without tax) and 55 rupees (including tax). i ask then about the mrp but declined to give cold drink on mrp. pfa all the pics of cold drinks bottles and invoices

I had placed an home delivery order for pizza of order no. 76(24/11/2015) from this Dominos store(Marathalli Outer ring road, Bangalore) and when the delivery boy devan come deliver the order, he first told me to come straight outside of the PG then i asked him its door to door delivery system right, then he started arguing that there is no such system (in my face) and then i call his manger Kishor (+[protected]) for the compliant . he didnt responded well to me and didnt take complaint and hanged up the call and the delivery boy devan left without the delivery of my order . So i need to file complaint against both this people and it should be resolved as soon as possible

Respected Sir,

I am a resident of Dehradun and had a chance to visit one of the dominos outlet in the city Abohar (Punjab).
the person who prepares the pizzas doesn't wear any gloves on his hands and we are forced to eat the dirt of his hands .
are we paying to to eat the dirt of your hand ??
is this what u r charging us for ??
i have attached the pictues
kindly look into the matter asap
ThankYou

I have placed order on 7th november from munnekolala, marathahalli area in the name oif Rahul Kumar ( email id - rahul.[protected]@gmail.com) Later on received a call stating that they cannot deliver the item because its not under there area (whitefield Road near Shell Petrol Pump, ramagondanahalli) and they will refund the money back in 7 days.I called on[protected] on 22nd november, the manager said that he don't know anything about this and he can't help. Being a manager this is not the way he should reply. Then later on when i said that i will escalate the case then he said that ok he will let me know.Yesterday i got call from [protected], Rahul and he mentioned that he will escalate the issue to the senior IT dept and let me know. Domino's Restaurant Address White Field, Ramagondanahalli, Groundfloor, 795/691, whitefield Sub-division, whitefield Roadnear Shell Petrol Pump, ramagondanahalli, , bangalore - 560066 Ph.no.[protected]/ 01/ 02/ 03/ 28476600/ 01/ 32023052/ 53/ 32011118/ 19, [protected] Guest Name : Rahul Kumar Guest Mobile : [protected] Guest Address : House # 12 Canara Layout, Munnekolala, Marthahalli-560037 GARUDA RESIDENCY KUNDANHALLI BANGALORE INDIA Txn No : cc1f563a634524c95ab3 Order Number : 204 Time of Order : 11/07/2015 09:17:10 PM Final Total : 637 Payment Type : credit Trace No. : dc[protected]

Today I visit and brought pizza from Domino (Krishna Nagar - East Delhi). My concern is about their billing, i ordered for Take Away. First thing is its self service outlet and second if its takeaway so why would they charge 5.8% service tax, when i asked their staff they replied its company policy they don't know anything about it...

My order no dpi66378/[protected]/5429.dated 11/22/2015. Very worst delivery . I have ordered in dominos pizza mudichur Tambaram outlet . The order took more than half an hour. I am highly dissatisfied with ur service . Sorry for raising this complaints . . Even the outlet is not that much busy .

Hi Team, I place an order for pizza on 9th Nov and made an online payment through paytm, the amount of rs 395 was debited from my account, but neither did i received the order nor the phone was picked up by the domino's delivery store. I had already raised a complain regarding this which has not been followed up . Then a domino's employee named Ravi give his personal no and asked us to contact regarding this complain stating that he is looking into this matter. Its been 13 days now and the issue still persist .. I am sorry to say if this kind of a service is again by Domino's its a bad remark on the tag it holds .. Please escalate the issue and do take care of the employess who assure and fool the customers . The invoice is attached with the compliant. Thanks, Nishu

Today I ordered for Rs.403.38 (side order) with invoice number DPI66905/15-16/11398 at your IP mughalsarai ( u. p).When i insist for home delivery the person at billing counter denied me .In previous orders they told me order above Rs.350/- can be delivered at home. When i asked this from manager (munna yadav) he also denied.When i called at customer care i came to know that order above Rs400/- (side order) can be deliverde at home.I waste a lot of time in it. I want to know a company of international standard can appoint incompetent person who has no knowledge and there is no person in their outlet who take care of customer satisfaction. Is there any meaning of complaint i just want to know(Mob-[protected])

Placed an online order in dominos, aecs Layout at kundalahalli...my house is hardly one km away from the restaurant...after fifty mins of waiting, I called those guys thinking that I can go collect it if they haven't despatched it..was told that it's despatched and I ll get it in five to ten mins...next time they said two mins...three mins..and again ten mins..it was 9:55pm..was told that it is just despatched and I ll get it OK n five mins...after another fifteen mins, the delivery guy came...it was raining, though not heavily... So I understand there can be a delay...but not a solid 90 mins for an order..I would ve drove to the restaurant hadn't they told that it's despatched.. They just kept dodging whenever I called...irresponsible response... And the pizzas wre cold too..very poor

I am receiving 2 to 3 sms's per day from the Domino's Pizza, I am irritated of seeing the messages from DM-DOMINO, these people are sending me messages in the peak hours or when i am in busy with my work... Not only me many of my colleagues and friends were irritated by this... Request to take immediate action on unnecessary promotional messages.

Hello sir todayy i m visited bhopal db city dominos pizza outlet frst outlet serve me a old zinki parcel product no chees no proper topings at all... when i m complaint for it a female member of store argue me nd tell me kar do concern koi issue nhi hain... i mean no manners to handle a costumers..

Res sir I am leaving in banglore tavrekere road. I am new to bangalore i dont know which dominos is near by. when i call dominos @ 68886888 no they transfer my call to BTM 2 nd stage . BTM second stage dominos person tell me the this location is far. we cant serve you..

I purchased a pizza today from Domino's counter at vivekanda road kolkata (order no. 170 at 9.49 pm. Bill amt. Rs.747). The pizza was collected by myself from the counter, and to mention specifically was not served at the restaurant or delivered at home. However, I have been charged Service Tax @5.8%, which I objected upon during the billing and did not get any explanation regarding the service I was being charged for. The price for every product displayed everywhere in the menu chart/wall display etc. did not mention the actual cost / final bill cost after taxation, and thereby trying to mislead the customer. The service tax charged for counter sales must be stopped and Domino's must be transparent to its customers regarding prices.

WTF, second time i have faced this issue where manager and staff of dominos have denied that they do not have my Corporate ID Regestered in their system and they can not give me 25 percent discount, I am talking about prashant ( Manager in Netaji Subash place pitampura), i went their and siad i have been their more than 20-25 times and every time my ID was their in the system but i dnt know how it was not their again, and when i asked for manager (prashant) and told the issue he bluntly told me to do complaint online as he will not give me discount, , and i went from their without having anything, , this is , Pathetic services and improfessional behavior done by prashant, ,

I had ordered a dominos pizza on 13th november . I made a online transaction of payment and money is deducted from my account twice but dominos has neither given any confirmation of payment neither delivered the pizza. Kindly look in to this matter and do the needful. Concerned details: Name - Mausam Contact - [protected] Addres- Tech Mahindra, Plot: S-1, Maitree Vihar, Bhubaneswar-751023, Odisha

I have order my pizza on today 12:13 but pizza delivery boy at my home 12:58 but your delivery boy miss behaver with me. Delivery boy call to manager, manager talk to delivery boy no tension come to pizza back domino pizza store I talk with manager sir your rule is pizza time 30 mint if your pizza delivery is late came shortly after 300 discount no guarantee time period if my pizza did not come back so i will put international mail mangar name is chouhan from model town jalandhar sourav [protected]

Respected Sir/ Madam  I had ordered pizza mania veg singles on11th nov 2015 from shop no. 7, 8, 9, 10, Rangoli Times Complex Dr. B.A.Road Parel east. The pizzas dilevered were not satisfactory, as it had less amount of toppings and more bread. Please take a note of it. Hope to get the best next time. My bill details are as follows: Invoice number- DPI65966/[protected]/106520 Order:38 Server: Santosh Y The bill was issued on my...