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Domino's Pizza Complaints & Reviews

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Updated: Oct 27, 2025
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Domino's Pizza reviews & complaints page 246

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A
apple43
from Nellore, Andhra Pradesh
Aug 3, 2015
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Address: Hyderabad, Andhra Pradesh

Hi! the transaction was cancelled when i tried to order a pizza online using mobikwik wallet ...it was on 24/7/2015 and the transaction id is DMBK[protected] amount was rupees 918 ...i was said that the money would be refunded within 7 working days which are gone past...i would like dominoes to look into this matter asap and let me know if the failure of the transaction was acknowledged in the first place thanks and regards name -Paul Raj Kiran email and mobikwik id [protected]@gmail.com
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    J
    joydeep.podder
    from Mumbai, Maharashtra
    Aug 3, 2015
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    Address: Mumbai City, Maharashtra

    Hi, ​I was trying to order on 18th of july 2015 via debit card. The amount of 1095 was deducted from my a/c but I got a mail that order is not placed to the kitchen and the refund will be done within 7 days and still I have not received back the amount.I have tried to call the customer care and they are saying that they have not received any order and connecting me to the store manager.​I am providing the details kindly look into it.​Store name : navi mumbai, airoli​order date : 18th July 2015, saturday​​transaction number : dc[protected]​amount : 1095​I am attaching the mail I got from dominos for further references.​​Thanks, Joydeep Podder
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      A
      Asif7862
      from Ahmadnagar, Maharashtra
      Aug 3, 2015
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      Hi, I have tried to register an online order amounting to Rs.535/- on 31th JULY'15 and amount was paid through online banking. Though money deducted from my account but have not received anything against the same and a message was displayed that "order is not confirm, please try again". Even after passing three days, the deducted amount has not been reversed in to my account. MY transaction id is Pls reverse my amount as soon as possible. contact No:- [protected]
      +1 photos
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        A
        avinb
        Aug 2, 2015
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        Address: Pune, Maharashtra

        This is with reference to the money which was charged twice in the Domino's outlet in Pimple Saudagar, Pune. The bill amount The bill amount was 680 and I first paid with card. Later the girl in the counter said that the transaction has failed and asked us to pay cash. After paying Rs.680/- by cash, I received a message on my mobile regarding the confirmation of payment though debit card. When I contacted the girl in the counter, she said the amount which was deducted from the account, will be reversed into my account. But I got confirmation from the bank saying that the amount has been charged by Domino’s. This is unacceptable and I want the money back in my account immediately!
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          W
          wiseneer
          from Bengaluru, Karnataka
          Aug 2, 2015
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          Address: Bangalore, Karnataka

          The Pizza order (Order # 331) placed at Sarjapur road store (Store # 629) got delayed by an hour. The delivery person who claimed himself to be the Store Manager - Arun instead of regretting the delay caused by an hour started giving lame excuses and took away the pizza showing his high headed attitude, arrogance and rudeness. This is highly non professional of Domino's and non trained staffs for showing such behavior. Their central number for Concern related queries never gets answered.
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            T
            Thakeriya
            from Mumbai, Maharashtra
            Aug 2, 2015
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            Address: New Delhi, Delhi

            Today, 2nd Aug, 15, while placing an online order on domino's webiste, bill amount got deducted Rs 537/- from my account to 'PAYUJUBILANTFOODWORK' but order was not placed and hence for the same order I had to made another payement of Rs 537/-. Please let me know how will get the refund of Rs 537. Thanks
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              A
              arpit singhania
              from Dhupgari, West Bengal
              Aug 2, 2015
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              Address: Kolkata, West Bengal

              I have ordered pizza from dominos, the delivery boy called after 36 mins and after being late when asked for free pizza, he started doing arguments regarding water logging problems, altough there is no such problen in the whole area. the service was very poor.
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                B
                Bertram Lobo
                from Bengaluru, Karnataka
                Aug 1, 2015
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                Address: Mumbai City, Maharashtra

                My name is Bertram Bernard Lobo, Alt no [protected]. I had just visited outlet in Bandra East Domino's pizza near chetna college . Serco company had given offer on less than Rs 350 /- 15% discount and also above Rs 350/- 20% on bill that was for online, but I had visited outlet I had shown them the snap shot of the image they had accept the offer on the counter and also were informed will get discount on the bill. but they haven't given the discount 20% . Store manager were rude and also informed the snap ... They directly imformed that Domino haven't got any updated about the offer . and were informed that need a coupon from company and also letter head about the offer .. And I had also shown my official ID card .they refused. And the order refence had given my alt no that is mention above.
                +1 photos
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                  M
                  Michelle Pereira
                  from Pune, Maharashtra
                  Aug 1, 2015
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                  Address: Pune, Maharashtra

                  i had ordered for Chicken Florence and got another pizza, gave feedback and also contacted someone through chat, no one called but the person on the chat only had to say "Dear Guest, please contact the restaurant and get the pizza replaced."
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                    S
                    S Singhvi
                    from Jaipur, Rajasthan
                    Aug 1, 2015
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                    Address: Gautam Buddh Nagar, Uttar Pradesh

                    Today I ordered dominos twice but executed once only. Few weeks ago I ordered online veg piza but dilevry boy came with non veg one. We r strictly vegitarian. I think their service is detoriting..., we should definately look for other alternative as they r not reliable one. Vegitarian should avoid them.
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                      D
                      dharmveer tyagi
                      from Noida, Uttar Pradesh
                      Aug 1, 2015
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                      Address: Haridwar, Uttarakhand

                      Dear team,
                      I purchased pizza from haridwar branch govindpuri.

                      The carry bag given to me was too weak that handle of bag torn and all the items were distroyed/unuseful.

                      I am also paying for carry bag than the company is resposoble for this.

                      Kidly do needful.
                      Dharmveer tyagi
                      [protected]
                      Mail id [protected]@gmail.com
                      +2 photos
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                        N
                        neeraj95
                        from Mumbai, Maharashtra
                        Jul 31, 2015
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                        Address: New Delhi, Delhi

                        I have ordered 1 large country special pizza and 2 veg parcel .. i have used MOBIKWIK wallet for transaction and the ORDER ID - DMBK[protected] and the cost of order is Rs 612 ...
                        my mobile number is [protected] and email- id is neeraj.[protected]@gmail.com

                        but i have used email-id in mobikwikk payment is neeraj.[protected]@gmail.com..

                        i have ordered this at 31 july 2015 at 8.30. plzzz refund the money for the transaction soon...
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                          R
                          Rohitthakkar00000
                          from Pune, Maharashtra
                          Jul 31, 2015
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                          Address: Pune, Maharashtra

                          I've ordered dominos pizza online paid the amount online payment was successful they called me to confirm the order but they did not deliver the order only They have taken the money but not delivered the order In Pune Kalyani nagar dominos pizza They all are fraud When I called to speak to manager he did not answer the call also Please take some serious action
                          Domino's Pizza customer support has been notified about the posted complaint.
                          Jul 31, 2015
                          Updated by Rohitthakkar00000                           Contact
                          [protected]
                          View replies
                          Contact asap
                          And take some action asap
                          Reply
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                            N
                            Neo7230
                            from Mumbai, Maharashtra
                            Jul 31, 2015
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                            Address: Mumbai City, Maharashtra

                            I had ordered Roman big with Italian crust
                            Which contains broccoli as topping as per dominos menu and the pizza which I got did not contain any broccoli and when I complained I was told dominos has stopped serving broccoli and hence we have added yellow pepper instead.
                            So it's an clear case of cheating and misguiding consumers
                            Dominos branch Airoli sec 7, Navi Mumbai
                            +1 photos
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                            Order Roman veg again along with 4 more pizza online again but still no one called and informed regarding change of ingredient's and got pizza again without broccoli
                            Order was delivered in 39min and not 30min and dint receive any refund, free pizza or coupon
                            I have attached photo of all 5 pizzas and bill copy


                            Dominos mulund west
                            Vasant oscar

                            Incorrect ingredients - Comment #2202962 - Image #0
                            Incorrect ingredients - Comment #2202962 - Image #1
                            Incorrect ingredients - Comment #2202962 - Image #2
                            Incorrect ingredients - Comment #2202962 - Image #3
                            Incorrect ingredients - Comment #2202962 - Image #4
                            Incorrect ingredients - Comment #2202962 - Image #5
                            Reply
                            Order Roman veg again along with 4 more pizza online again but still no
                            one called and informed regarding change of ingredient's and got pizza
                            again without broccoli
                            Order was delivered in 39min and not 30min and dint receive any refund, free pizza or coupon
                            I have attached photo of all 5 pizzas and bill copy
                            If you cant honor your commitment then stop selling false assurance.

                            Order no 200
                            Dominos mulund west
                            Vasant oscar

                            Incorrect ingredients - Comment #2202965 - Image #0
                            Incorrect ingredients - Comment #2202965 - Image #1
                            Incorrect ingredients - Comment #2202965 - Image #2
                            Incorrect ingredients - Comment #2202965 - Image #3
                            Incorrect ingredients - Comment #2202965 - Image #4
                            Incorrect ingredients - Comment #2202965 - Image #5
                            Reply

                            Stuffed garlic bread not satisfactory

                            Last night I ordered stuffed garlic bread which did not look like it was stuffed. I went to nearby outlet in order to complain but unfortunately it was shut down.
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                              V
                              vjvamp
                              from Vadodara, Gujarat
                              Jul 29, 2015
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                              Address: Vadodara, Gujarat

                              On 26Th july 2015, i have used dominos app to order pizza i hv selected 4 veg singles in my order than filled all details n provided debit card info for payment they deducted ₹247 and i got email that thy hv cancelled order due to technical problem and i hv not recieved my money yet ...
                              +1 photos
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                              Still have not received my money back.. i got a call frm them n they promised me to pay my money wich they took from my debit card yet not recieved...
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                                G
                                gauravsmart81
                                from Delhi, Delhi
                                Jul 29, 2015
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                                Address: New Delhi, Delhi

                                The pizza was booked online from dominos on 25 Jul 2015 at about 1320 hrs. the payment was made through citibank credit card. the dominos got the payment transferred to their account from citibank but never delivered the pizza. this is a fraud from reputed company like dominos. a big dent on company reilability.
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                                  V
                                  vip_1992
                                  from Noida, Uttar Pradesh
                                  Jul 29, 2015
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                                  Address: Bangalore, Karnataka

                                  Customer Name- Vishnu Prasad Phone No- [protected] Dominos Store Name- Btm - Bangalore, Ground Floor, No 73, 35th Main, 100 Ft Ring Road, Btm Ii Stage, , bangalore - 560076 Ph.no.[protected]/26783834/35/30/29, [protected] Date of Incidence- 28/07/15 Order No- 59 Trace No. :nb[protected] I have delivered online from dominos site and after payment, the store people called me and told we will not deliver it to my location, then i told transfer the order to the nearby dominos. Then he started talking so rudely, i felt like going directly to dominos office and talking to them. Very poor dominos! This was not expected of you.
                                  +1 photos
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                                    R
                                    ritu dhamasia
                                    from Mysore, Karnataka
                                    Jul 28, 2015
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                                    Address: Bangalore, Karnataka

                                    We placed an order at dominos indiranagar, bangalore on 16th july, 2015 Our transaction number is cd[protected] dated[protected] amounted 789. We got notification immediately after transaction is placed as "Oops! We were unable to place your order to the kitchen due to some technical reason" We called to concerned dominos outlet, they also confirmed that they have not received any order. After that we waited for some time for refund. then we placed a complaint at dominos website. They called and asked us to forward auto-generated mail to email-id [protected]@gmail.com. We forwarded. Again we placed a complaint at dominos forum, but no avail!! Mobile No from where order was placed is[protected] Regards Ritu Dhamasia
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                                      A
                                      abhishek85hbti
                                      from Delhi, Delhi
                                      Jul 28, 2015
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                                      Address: New Delhi, Delhi

                                      - Date/Time of the Incident
                                      Order Date/Time 07/24/2015 09:50:16 PM

                                      - Client Number and Adress
                                      SHOP # F2D & F2E AEZ SQUARE, G-1, COMMUNITY CENTERVIKASPURI, VIKAS PURI, NEW DELHI - 110018 PH.NO.[protected]/ 75

                                      - Full Description
                                      We placed on-line order using domino's official site "pizzaonline.dominos.co.in successfully but the representative outlet as mentioned in attached bill did not deliver the order and no notification received from the representative outlet. And due to their mistake we slept without dinner on 07/24/2015 and that lead us hospitalize early morning on 07/25/2015.

                                      - Desirable Resolution
                                      The representative outlet should apologises and refund us our medical expenses

                                      - Attached Documents
                                      (1) Online Order Confirmation page
                                      (2) Online Order Generated Bill
                                      +2 photos
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                                        M
                                        moloymukh
                                        from Bali Chak, West Bengal
                                        Jul 28, 2015
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                                        Address: Kolkata, West Bengal

                                        Yesterday (27th July 2015) I order for a large size piza and I ask if there is any offer, but I was informed that there is no offer. 2nd day when I order the same I was told that there is offer on this (i.e. Taco Maxican 50% off). After taking the delivery I found that there is another offer buy one get one free. When I called them then they accepted and sent the free one. So I lost one free pizza yesterday because I have not asked for it. I doubt howmany customers are deprived in this way. Outlet address: 65, P.C.Sarkar sarani, Kolkata 700019 Order No:13 shop phone no:[protected] to 08.
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