Domino's Pizza Complaints & Reviews

I had ordered a pizza on 29/05/2015. I made the payment online but got an error that order couldn't be processed to kitchen. I immediately called up the store to verify whether they received the order or not and they informed that they didn't received it. Its been 11 days and yet I haven't received any refund. Is dominos awaiting an escalation, then only will they initiate refund process? I guess they are habituated of these kind of escalations and they do it intentionally to earn interest on these payments. I am sure, this is a huge amount if they are practising it regularly. Transaction Ref No: 74568225149350113000114 (DOMINOS-BILLDESK MUMBAI IN)

Hi, I have placed an order on 1st june, but due to some network failure the order didn't get placed. However an amount of Rs 679 has been debited from my HDFC bank account. After few days I got an email from Dominos Customer Support that the refund has been initiated, however it is now almost 1 week and the amount is still not credited to my account. Can you please assist me in the below issue ? Thanks & Regards Anuradha Roy

I am Srikanth Dukuntla . I have placed an order on 22/04/2015 of worth 469.00 Rs/- to buy a pizza through DOMINOS(Hyderabad-Hydernagar branch), But the transaction failed. So I again started new order and now the transaction was successful, but my ICICI bank shows money deducted for both the cases. Reference number transacation 1: zp14cdfbbca2d Reference number transacation 2: zp14cdfcd3ee7

This Manoj Gupta from Pune, i have ordered one peppy paneer pizza online and i have paid bill through my credit card, but i didnt get any order number and my amount was deduct i want my money back. my credit card number 4386 XXX0 XXXX 1945 Regards Manoj Gupta [protected]

Order no. 159 (agra dominos)was cancelled without intimidating. No call/msg recieved. Order was placed online. They cudn't contact me for confirmation. I called them n order confirmation was made. 18:54 i recieved a msg regarding order being placed and my order being prepared. Had to call them at 20:15 n heard they had cancelled without intimidatin

On 8/6/2015 had placed order on 4.40PM in basavangudi bangalore branch (domino's). In name of divya with contact no [protected] and bill no 104. But domino executive spoke that order would be delivered within a hour and also had mentioned the location twice(lalbagh road near passport office pride hulkul). Me with my family had waiting for order. And got a cancellation call around 5.56pm. CANCELLATION REASON : First executive agreed to deliver same place after an hour he came to know deliver is not possible.

I was ordering Online Pizza. Money has been deducted from Mobikwik Wallet but no confirmation from Dominos. Now i am not getting any information by calling them. and also not getting any record in dominos account but in mobikwik account, i have proof for spending money in dominos. Mobile no. [protected] Email id: er.[protected]@gmail.com Date of Incident: 08 June 2015 Please refund my amount in mobikwik wallet ASAP.

Hi.. I ordered pizza mania sweet corn at elante chandigarh dominos outlet, as I received my order I opened the box and saw that one side of the pizza was not baked properly, I thought may be coz it's really hot that's why it is looking like it's not baked.. so I started eating from the other side.. still the pizza was soft and unbaked.. so I decided to show that one piece at the dominos counter.. but to my surprise the girl there was not accepting the fault.. I didn't wanted another pizza in refund but at least she should have accepted that it wasn't baked.. in return she started saying you should have brought whole pizza back I would have seen and given it to you bla bla..

I have received a coupon of getting one pizza free with other & on that letter it was written if pizza not delivered in 30 minutes it will be free but pls check my order under number [protected] i have received pizza after 30 minutes till i have paid is this what dominos promise & deliver . If this is the case then i am sorry to say i will switch to other pizza like Smoking Joes or Pizza hut & i will escalate the same to media too.

The issues are many: 1- Not delivered with in 30 minutes and not given the order free, and the excuse from the delivery boy & staff was that we are new in this area so the address couldn't be located in time. 2- I ordered one item veg pasta but delivered garlic bread instead of. 3- And the other choco lava cake with no spoon, whether to eat this by hand or what just tell? 4- No tissue papers were given.

I placed an online order with Chandannagar Hooghly Dominos on 4th June for Rs 594 through my HDFC credit card. The money was deducted but the order was not placed. When I called up the store they said the money shall be refunded in 7 days. When I called them today they are saying that they cant help me in any way. And are asking me in which account I have done the payment as if I can choose payment accounts as I wish. They are also telling me tl check with bank whether I placed order with Dominos or somewhere else. Who speaks like this stupid illiterate people. The online transaction shows payment done at DOMINOS BILLDESK MUMBAI. What should I do now? Shritama Banerjee [protected]

Hi i am nirmal. I ordered pizza online after i ordered through online and i called the Tambaram west branch checked for the order i placed, i sd the address which i given in online they sd they can't able the pizza, but i sd that they already got pizza to the same address before, he sd today is sunday so we cannot deliver the pizza. So i asked to cancel the order, and he hung up phone as soon as i sd cancel the order but i pd the amount through online. How is it possible to get the money back and worst customer service. Why are they talking order to the place they can't deliver.

I, Pragati Khanna made a bulk order of 44 veg singles pizza for my Birthday party in office. It was order no 87 at Dominos Pizza, Ansal Plaza -1, Bhikaji Kama Place, New Delhi 110066. I placed the order at 3.40 p.m. And it was scheduled to be delivered at 4.45 p.m. However it got delivered at 5.30 p.m. And the cheese of all the pizza's was stale. It was giving a bad taste. Since the pizza's were not good I had to throw them All. My office closes at 5.30 and hence i coukd not complaint the very same day. Next morning at 11 a.m. I Compained at the store but I could not get any satisfactory response. The order summed up for Rs.2, 663.00 . I also lodged a complaint at dominos helpline num [protected] but could not get a response.

I ordered pizza on 06 jun 15 order no.12 and mobile no.[protected].. The delivery time was scheduled by me at 1330 hrs. Pizza was not delivered. When i called shop delivering they told we have not despatchedat 1400 and will deliver subsequently. I am still waiting...either you adhere your 30 minutes or free policy and refund my money or be ready to meet me in consumer court on monday.

Sir.. I had placed an order on 2nd june to dominos sector 15C chandiigarh with transaction no.DMBK[protected] of rs. 389 through mobikwik wallet but the order was not received by dominos and I didn't got my order. Kindly help me with the details so that I can get cash back for that.

Hi, I ordered Pizza's at Dominos at DLF IT park porur, chennai on 20/5/2015 I paid via my debit card RS.430 but the machine was not providing any bills it a faulty machine but my card was charged and I received the message of charge from my bank but the staffs and a manager said that they have not been debited and asked to swipe the card again so I swiped it again for RS.430 still no bill they said your card was the problem So I used my another card and swiped it for another RS. 430 still the same issue finally they confirmed that the machine was faulty that too after 3 attempts of swiping my card for total charge is RS. 1290 but they still said I have to pay for the pizza as they have not being debited I said I dont have cash with my hand now and will pay tomorrow they accepted it and got my number and Bill the next day morning at 12 THEY CALLED ME AT 12 ASKING ME PAY So i went and paid by cash they said the amount debited will be refunded to your account within 7 working days. ITS NOW OVER 10 WORKING DAYS I STILL NOT RECEIVED ANY REFUND FROM THEM AND I KEEP ON GOING TO THAT PLACE AND ASKING ABOUT THE REFUND THEY SAID THEY WILL ASK WITH THE MANAGERS AND CALL ME BUT STILL NOW I HAVE NOT A RECEIVE A SINGLE CALL FROM THEM. EVEN I MET 2 TO 3 MANGERS THERE WHO PROMISED TO CALL ME AND UPDATE ABOUT THIS ISSUE BUT STILL NOT RECEIVE ANY CALL OR UPDATE. HOW COULD THEY MANAGED TO CALL ME THE NEXT DAY FOR NOT PAYING THE BILL BUT AFTER THEY RECEIVE THE CASH FROM ME THEY TREATING ME AS A AND NOT CALLED SINGLE TIME. I AM VERY DISAPPOINTED WITH THEIR SERVICE OF RESPONDING TO A CUSTOMER WHO TOTALLY LOST FAITH IN DOMINOS. I WILL NOT USE DOMINOS HEREAFTER ALSO WILL TELL TO MY FRIENDS NOT TO USE IT. HERE COMES THE BEST PART I OWN A WEBSITE BLOG WILL PUT THIS IN MY WEBSITE ALSO I HAVE A PAGE IN FACEBOOK WITH 4625 FOLLOWERS WILL PUT THIS IN MY FB PAGE AN WILL SPREAD TO ALL OVER THE CUSTOMERS ABOUT THEIR SERVICE. TOTALLY DISAPPOINTED CUSTOMER

Today I ordered 1 pizza + garlic bread + dip stick = 536 Rs with 20% off. I was trying on dominos website from last 30 mins but it was not taking address hinjewadi ph 3 DLF address. So I called On Dominos number the lady told please refresh page it will take your order I refreshed 3-4 times but it didnt took, so I told mam I will refresh after some time. After more 15-20 mins trial it was able to proceed further from main page. After that I ordered above things from my credit card. After some time message came that amount has been deducted - its ok. Within fraction of seconds another message due to technical reasons the order cannot be placed and amount will be credit again to my account within 7 days - Here tell me as I was hungry with no cash in my hand so took help of my credit card but it took me to much trouble. So I called to DLF ph 3 pizza shop, the person Mr Anup Choukute received my call, I told him who is responsible to all above issue. Due to hunger me n my dad were suffering and this person was frequently asking to pay cash and we will deliver your order even though i said him many times that I dont have cash. Still the person was not listening and frequently speaking with a loud voice which shutted on my temper and I just blasted what the hell is happening. 1. we are paying you the money 2. The technical issue was on dominos site so the order was not taken 3. My amount has been deducted 4. No cash with me - so used my credit card - The person was not atall listening to my issue and just was screaming like a school teacher. Because of all this issue I and my dad got suffered which was a very bad experience with dominos. If this kind of service is there with dominos I will truly not suggest to any of my friends and family to go with the dominos. This care should be taken on strict basis Also let me know about my money when and how it will be refunded back to me. Please note that am not going to order dominos here onwards. Regards, Ashish Bardia +91 [protected]

2 days back I went to doninos fr dinner. I paid 1000 Rs and got my balance back.I had my dinner and came back after spending 1 hr at dominos. Then at 10.30 I recieved a call frm dominos complaining that 1000rs note is not real. Now they are calling me again again to replace that note but hw can I believe that it is mine. They must have checked it and then taken it moreover many other people must have given 1000 rs note throughout the day neither they have any series of 1000 rs note on bill hw can I change it nw. I am one of the regular customers of dominos and I am very disappointed by this kind of negligence and behaviour. Kindly ask them to stop calling me or I may go for some legal action. This kind of response is not expected frm such a good and famous food chain. Karnal sec 12 dominos

I made an order in Domino's pizza on 29-05-15 from my mobile number [protected], the amount was deducted from my hdfc account and the order was not made. Domino's Store: Westend, Aundh Pune -07 Date: 29-05-15 Amount: 355 Name : Nida Mob. No: [protected] Card no. Used for payment: [protected]

We have ordered pizza online on 3-6-15. Quality of Pizza was poor. There is nothing in the name of topping. Moreover, bread of the pizza was really bad It was not eatable. Moreover, delivery boy had not have enough sizzling. When we ask for the better quality of pizza and more sizzling told that place is 8 kms away from our outlet so we are delivering here is enough.. He said you should be thankful to us for delivering pizza at your place. And on quality he told us that this is d best quality pizza Domino is offering. and he started shouting on us when we refused to take the delivery of the pizza.