Domino's Pizza Complaints & Reviews

I ordered pizzas at dominos green fields faridabad and it was around 10 mins late.. The delivery man was not ready to llisten to us and his rude behaviour was intolerable. Although we gave the full amount but the delivery man then didn't give us the origanos and the person on the phone was not at all Supportive. This sort of a behavior was not at all expected from dominos. A very bad experience i must say.

I ordered online on 07.05.2015 order no.92 and today10.05.2015 order no . It was informed by local franchise on both occasion that Pasta is not available & you can take any other side item in place of Pasta. On 07.05.2015 Pasta was not delivered and money returned in cash. Today also same happened and was told Pasta is not available, take some other side item. After lot of discussion Suddenly I was told OK we will send you one Pasta and take some other side item in place of second Pasta, which I refused and asked them to refund the money. This has happened several times earlier also. It seems you are not keeping sufficient stock of items. If item is not available Franchise should inform the head office so that neccessary changes are done in online system and order is not booked online for the same.

Order number 168 .. new bel road, bangalore dated 10 march 2015. Ordered for cheese burst med size pizza 5 pepper i was given a 5 pepper without cheeseburst after a good 25mins wait ! When queied the manager convinces me that its cheese burst jus that the cheese is not seen! When i told ur scamming me then he finally agreed to replace . Gawd which took another 30 min. Aweful staff and aweful customer service. I soo wish somone gives them rigerous feedback

Hi, This is regarding the order(171) i had placed on sunday at 6 PM at Yelachenahalli Dominos store. Order was taken and later i recieved a call later saying order could not be delivered saying it was outside the delivery limits. But i had got my order deliverd few months back for the same address. Also, the response from the person who called was very bad. Kindly look it into issue.

Hi I placed an order at 1.03PM and that was a mothers day dessert. It was delivered at 1.55PM. I called the store at 1.40pm informing that it has crossed 30 min time frame, so they apologized for the same and requested me not to ask for free delivery and when i stated the policies It was informed that i should give them call back once the order is placed and they will do the needful. On doing as instructed they put my call on hold, transfered it to other department(The lady who answered the call with managers assistance) and hung on me. Trying agin i was connected to "DILIP" and taking my number he did the same. Asked the delivery boy to hold on but he delivered and left as i was the mediator (order was placed from pune for jaipur location). Requested the store manager not to deliver the invoice as its a gift it was done and i appreciate it. I have Call recorded But as per policies i was eligible for a free delivery and was fooled for a small amount by a BRAND. not expected! need action on same

I have been a regular customer of Dominos and in the recent past, i have been told by the delivery boys that, they hve lost the bill, this incident happened 3 times in the past 2 months and there is a very lethargic attitude of the staffs at their DLF center (Mount Poonamalee road) . They have never delivered hot pizza neither delivered in 30 minutes. Their offer of buy one take one free is at the cost of quality of the pizza no toppings only ketch ups.

i have placed order on 8 may, 2015 to dominos india on website - order number -DPT[protected] . I have paid through paytm app and payment transaction was successful but i have not recieved any order (no services provided by dominos ) although payment was duly made . paytm transaction id - 027AB799C11982D4 I have confirmed from paytm customer care payment has been successfully made for this order but no service has been provided to me . Do needful and make provisions to refund the amount as early as possible .

Dear sir/ma'am i am a loyal customer of Dominos. On 8th May 2015, Friday i ordered a farmhouse and hawain delight cheezy wonder pizza. It was delivered on time but the pizza was far from standard. The toppings were no where to be found and the corners were empty. I returned the pizza and asked them to make that properly and redeliver. The manager said i'll rectify your complaint but he reheated the pizza and sent it again. If you are paying rs700/- for something you would like to get what you were promised. I would request you to please look into the matter. DOMINOS: Plot No 7, LSC, Prince Apartments Market, IP Extension, New Delhi thank you regards geetansh malik +91-[protected]

I ordered pizza for my whole team with value Rs 3000, because of some problem with dominos it got cancelled and my whole team waiting during lunch hour got the reply that "sir sorry your order is cancelled and we cannot deliver your order now", I filed the complaint few days before and got the call from manager that he can give complementary pizza and we ordered 4 pizza and after listening 4 pizza's he got pissed of and told you can complaint anywhere and we will not give any pizza to you. This is not the way of behaving to the customers and my whole team is disappointed with the service and the people who are working for dominos. Ordered from : Cessna Business Park, kadubeesanhalli Dominos Person contact number: [protected] My contact : [protected]

Hi Team, I placed an order on 05/05/2015 of amount 728Rs online from Dominos App. I didn't get any order number from Dominos but the transaction was completed from bank side. I called the local Dominos outlet at faridabad he said the money will be refunded in the next 2-3 business days. So i made one more fresh transaction from a different card and that went well. Attached is the proff for same. If you need any other information please call or revert me in Email. Request you to please check my 1st Transaction of 728 from Indusbank credit card and confirm when the money will be refunded to me. Regards Ashish Dudeja [protected] - [protected]@yahoo.com

dear sir Around 20 days before i have visited dominos outlet in neemuch mp with my 9 year old daughter my daughter order for a pizza but Mr t dharmendra promote joy box to my daughter he say u order joy box n show picture of a toy which is free with joy box.so we order pizza n joy box .But when order is ready he say sorry sir the gift with joy box is not with me right now so when u come next time we provide u that gift .But my daughter say we have order joy box for gift only so he gave her a little puzzle n says i promise when u come next time i provide u that. 2 day before i visit with my family at dominos n my daughter ask Mr dharmendra for gift he say ok i bring but he came with his manager ankit n they refuse to give the gift with joy box .Their is no matter of that little gift but children's order that joy box for gift only and i[censored] don't have gifts ready with u then why u promote that products to children so please take care don't say lie to u r customers and don't promise the customers i[censored] cannot full fill the things and specially train u r manager mr ankint that how to talk with customers. thanks dnesh mob no [protected]

Txn No : DPT[protected] Trace No. : cd[protected] i am yash narkhede, oredered pizza online through website dominos and the store(s.b road, pune) cancelled the order by calling me, the refund is not done and nor any email has been sent to me email: [protected]@yahoo.co.in mobile : [protected]

I have order 1 pizza in your bhavnagar .gujarat state Store he Generated bill amount 200/-rs.and sales tax (vat)15% 30/-rs . 10/- service tax (4.9%) so my question is vat rates in guj.5% in food bill (restaurent&hotels food bill) i prouve it i am also accountant. My request to you change & check salse tax rate and after u will be do bill generate.

I contacted [protected] / [protected] - Domino's Pizza to place order for home delivery. My place Kidichikkanahali Main Road, Bommanahali, Bangalore . Its 2.5 KM distance from both Domino's Outlet at Arekere Road and Bommanahali . But both outlet order team told that Kodichikkanahalli Road is out of delivery area. To my surprise same Domino Pizza person's are comming to my Apartment and delivering regularly to neighours. It seems they are doing home delivery as per their sweet will. May I know how they are delivering to my neighours ?

yesterday i ordered pizza from one of the famous pizza store DOMINOS ..i got a pizza with a mosquito grilled in it..later i called the concerned person but dint get a proper response as no one picked up the call..i took a picture of it so that people can see what they serve..i was a dominoz fan lately..but wont be ordering further..my friend agreed on same.. you can see the mosquito in the picture beside red chicken piece

On Sunday, 3-May, I went to Outlet and ordered the meal by showing Domino's discount offer, received through SMS. But the greedy salesman did not honour Domino's SMS of discount offer and refused to give discount . He did not behave with respect. We return back without giving any order, not because we did not get any discount but the whole process was shocking for me. I want to know, what is your policy. If your SMS does not work, then why do you make fool to customers by sending them cheating SMS. Waiting for your reply Prashant [protected]

I ordered chicken fiesta pizza from dominos, andheri East, seepz outlet. I received call from store at 29th min that person is leaving the store. Whereas there was no intimation from store or delivery person if pizza has arrived to the destination. While asked for free pizza on late delivery as per dominos policy, Mr.Mushtaq from store denied the same. I had to call store again if delivery boy has arrived at gate. As a result of time wasted in argument, I had to pay money for a cold pizza... Store address: Sudha Vihar, Udyog Sadan No-3, Marol Industrial Area, central road, near Seepz, Andheri-400059 PH[protected], Sudha Vihar, Andheri East, Mumbai - 400059, Maharashtra. Store No:[protected] Attending person : Mr. Mushtaq Complainant: --- Samiksha L ([protected]@gmail.com) [protected]

Zita Ruben Hi, I'm Zita residing at Bangalore. I happen to order pizza yesterday night at 10:00 pm, location was chikkalsandra, Bangalore. The staff refused taking my order by giving different reasons, for the 1st time I was so disappointed by the staff attitude. I managed to ask all their names none were ready but in return kept me on hold for so long. I even wanted to know the duty managers name one person by name Sai at last claims that as of now NO DUTY MANAGER. Also to conclude the discussion one more executive picked the call and claimed his name as Shivu and says could you tell me from the beginning what happened. Now, I Wish to escalate this and take this incident highly serious for 3 things. 1. For having made fun of me when I was speaking with all calm to your staff. 2. For disrespecting the customer at night 10:00 pm when we were ordering food. 3. For directing me to wrong staff for escalation and putting me onhold for more than 40minutes. Also just FYI placed the order on [protected] in the name of Malini (my sister name) since it's already registered with Dominos on this area. Request the escalation team to look into it with immediate action so that no further customer to be affected. Regards Zita Ruben [protected] Sunday at 10:52am Domino's Pizza We apologize for the situation Zita. Please share this with our team in India at facebook.com/dominospizzaindia so they can follow up with you about this. *Krissi Sunday at 6:49pm

Dear Sir, We have ordered Pizzas by phone from your local nearby branches, but they all are saying that the address where you required home delivery is not coming in their premises. The branches which have this premises issue are Domino's Inorbit mall, Domino's Fategunj, Domino's Ellorapark. And as our location (Jyoti LTD, Near Pandya bridge, Gorwa) is within 3 kms radius from all of these branches, till they are telling us that they are unable to delivered in within 30 minutes. So, I request to solve this premises issue.

Sir/Ma'am, I have ordered a peppy paneer cheeseburst pizza online yesterday worth Rs.517 and tried for redeeming my freecharge coupon for free garlic bread, but the restaurant didn't supply me free product saying that the coupon cannot be redeemed. but when I read the terms and conditions, it was clearly written that the coupon is redeemable on online purchase of more than Rs.350/-. So, I kindly request you that if the coupon is non redeemable on your outlets then please don't supply then to the customers through these recharge websites. It's highly disgusting. Thanks and regards, Shikha Awasthi Bhopal Order No. 195, Time of order 09.18 PM, Date of Order: 04-May-2015, Trace no. 28819529, Ordered at Dominos outlet, Indrapuri, Bhopal, Ground Floor, Plot No 29, A Sector, Indrapuri, Bhopal-462023, Ph.No. [protected]