Domino's Pizza Complaints & Reviews

I am a regular customer for dominos and have ordered multiple times. On 26th Apr i placed an order with Mohali store . I ordered through my phone ie [protected]. The order was taken at 07:46 Pm. the lady confirmed that your pizza will reach to you in 30 mins which is the deadline. Since i have been in the service industry so i am absolutely ok if the order usually comes to me in 30-35 mins. But on sunday i recieved a call on 42 min stating i am at on gr flr. I came out and waved and asked the guy to come up to deliver. When i told the delivery boy that you are late he refused and stated that he is on time and started statting the same sentence repeatedly. I asked him his store managers number he said u can make a call on store number and u can talk to him and insisted to do it fast as he was getting late for another order as well. When called at store number i.e[protected], i got to speak to manager (santosh)who had a word with the delivery boy and stated that the boy was available at the gr floor on time, where as i told him that i personally went twice on request of my niece to check if the guy has come or not but he was not there. the manager denied and stubbornly stated that my boy was on time and have to pay the complete bill. I paid the complete amount and when asked for change then he told me that he went somewhere else as well before me as he was carrying 3 orders at a time and he does not have a change. Manager in return stated that will send some coupons within 1 hour but no one visited. When called today he stated that he handed the coupons to the boy to deliver it. But it never reached to the address. I believe this is totally mismangement that if the order is delivered late as well still the customer has to pay because the manager and the delivery boy are not acknowleging to the mistake. I want someone to take an action to this as i would not let this go away as this has let me down in front of my relatives and my friends. this has never happened with dominos and they are playing with the reputation of the company. would like some on e to take an action against them.

I ordered pizza from DOMINOS around 12:40 pm in the afternoon and i called them and they told me that your pizza order is dispatched already, i called 3 times to dominos help line all time they told your pizza is deliverd registered number [protected] .And me and my whole team was waiting for the pizza for 1 hour and finally i called again and they suddenly told sorry your order is cancelled. This is not the way of business and making someone wait. I am very disappointed and this complaint should be escalated. On fourth call which i did customer care response was" Every body says like this sir that my order is cancelled ". Then after 1 hour i got a call from one more dominos center that sir your order is coming, by that time i oredered something else, Some action should be taken.

This is to bring into your notice that Ms Kavita from Dominos sector 15 Chandigarh branch has a very rude behaviour over phone everytime i place an order. This is the second time it has happened to me. She doesnt listen to what the customer says and disconnects the call in between the order. I have worst experirnce with dominos and i will make sure that i dont place order with dominos. I felt so offended that i had to write a complaint. I hope this doesnt happen with other customers Shreya [protected]

Worst quality of pizza given(burnt from edges, base bread was poor), when asked for replacement 30 minutes policy was not followed. Even then staff member(Kamal) was not behaving properly, Finally I left my order there. Overall Experience - Very Poor.

While making payment through paytm wallet ...there came an option of adding money to the wallet.After I gave all my card details and then proceeded for making payment there came a message that my transaction failed.Both the time money was deducted from my card but order failed.I didnt received my money back neither in my ccard mor in my paytm wallet..kindly help me out.

Hi Team, I had ordered 2 pizzas from Dominos on 27th April 2015. The order number was 10 and the store was BEGUR-HOBLI HOSUR ROAD ( Address- 5, 9 &10 ground floor, Hosapalya layout Garebhavi palya, Hosur main Rd, Bangalore - 560068 PH.NO.[protected]/ 13/ 14/ 15/ 16/ 17/ 18 ). As per the disclaimer of Dominos pizza, an order is served free ( excluding the taxes ). The order was delivered to me late and it was not served free. The tax amount for the order was Rs 108, but I had to pay an amount of Rs 369. Then why it is being advertised that the pizza is delivered free ( excluding the taxes ) i it is delivered after 30 minutes. I feel that customers are being cheated and I demand a justification. Regards, Subham Bhattacharya

the manager at south extension part 1 shouted stuff to me like yes please come to my store i will see what u do to me, "kya ukhad logae" . he further went on to embarrass me by saying stuff like Dominos will not be affected by giving u a three hundred rupees discount, and such behaviour is not tolerable. The manager is named Mr. Shyam k .

To day around 9 I had placed my pizza order in your 34/a branch, after 1.30 hrs when I did not received my order I called up 34 branch, I was shocked when he said that their is no order placed at my end. When I told him how it can be possible, when I had placed my order the person confirmed my order two times and the boy told me the total amount was 652/-. When I talk to the manager he told me that he can not do any thing and he can not trace the person who had taken my order. My children cried like any thing. Now this type of service you are providing to the customer. This is you call international Standard. Hopeless service. My both the children are very much fed-up with your service and told me not to ever place a order to you company. From now on wards we will place our order to Pizza Hut. I will never ever place a order with you people again, this was not the first time with me. Some time food quality or some time delivery problem or shortage of food. I must say very hope less service of domino's.

This is my second time, that an order has failed with my payment deducted 512 INR, this is so discouraging, I am not placing order in Domino z in future, your service is not at all good. Let me know when can I expect my refund! this has become like a routine, try to place a order and follow-up for failed transaction REFUND!! I want it ASAP, can't wait for 1 week!!

This is to complain about the attitude of operation crew who took the order over phone. I placed my order and in a minute I wanted to change but they said that this is not their policy so when I was trying to talk to them instead of explaining me they cut the phone over my mouth this restaurant is under mr. Pankaj Vyas such things should be taken care of in future as company like Dominos depends on telephonic transactions for the success this kind of negative feedback stretching through mouth to mouth which is not a good sign.

We are in Keshtopur, Kolkata. there are two service outlets delivering in this stretch, Laketown and DLF. Now the issue is Laketown delivers till Hanapara rickshaw stand and DLF till Majherpara. Both these places are 30 second walk from our residence in Jorakhana ( you can now guess the actual disance, hopefully). Now when i place a delivery online, the call gets transferred to either these, and both the outlets call up saying the other is supposed to deliver and hence leaving me with no actual delivery but just a phone number of other outlet. Earlier Laketown used to deliver and then DLF also took a couple of order.. But the easy part for both of outlets now is to call up and refuse, leaving me in a dilemna.. I am just not sure, what to do as this portion which has been left out is a very small stretch!!

Not considering the late delivery and rudely behaved after coming 57 min late after placing the order to deliver the pizza. Inspite of not considering his own mistake of late delivery of pizza order, he is threatening me that he will no more take my order. The name of the manager of dominos vijaya are SHIVAM, PAWAN, AKBAR and RAJ. According to Terms and conditions of DOMINOS, pizza would have to be delivered within 30 min after placing the order otherwise it costs free to customer.

Domino's Pizza - Didn't recieve the order and not even picking the call in the invoice I Have booked few of the pizaa items online and Didn't receive the order till and not even picking the call in the invoice also i tried to call the customer care No 68886888 and they were simply disconnecting the call once i ask for the feedback Please find the below details Saji Mathai Mobile :[protected] Address : BalegaraRd B206, lakefield POLICE STATION VARTHUR BANGALORE INDIA Txn No : CFBK[protected] Order Number : 138 Time of Order : 4/25/2015 7:46:52 PM Final Total : 619 Payment Type : credit Trace No. : nb[protected]

Domino's is a big brand name but it's really sad to say Your Domino's doesn't deliver in our area. They have always neglected these particular area. When ever try to place a order through phone they always say NO to it.. They don't deliver in our area. But when its come of sending discount text message they always can. There are two nearest Domino's in two different directions but your people never willing to deliver here. When a order in placed through online it was placed but the resturant was in very faraway from the place of order. So they called and canceled it. So all the senior PLEASE look into this matter. It will be greatfull for all o[censored]s The area is KAHILIPARA GUWAHATI ASSAM 781019

Invoice # dpi65903 Order 363 Server Suman S No toy and drink with kids meal that we ordered. My son is extremely disappointed and promised me that he will never ask us to get anything from Dominos. I placed an order on 12th April 2015 and still no service despite several reminders. This is surely not done. Atleast have some respect for a kid's request.

I ordered Non. Veg. Supreme dated 24.043.15 I remember 3 times order should be without olive & in fresh pan But when i got delivery i disappointed pizz with olives & no fresh pan I was badly hungry & i returned Please take necessary action

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I ordered CHICKEN FIESTA with CHEESE BURST pizza Along with COKE and chicken subwitch .After placing the order Dominos employee take My order .and asking my contact no. I share My contact no to that person That guy says in a rude way and told me you take order and come first time in this outlet . I told him that i come 50+ time in this outlet and come 4 time daily in every months please check your system in this month of aprial i come on 3rd 4th, 18th, and 23 aprial 2015.each and every month i always come 4 time after long speech he called the manager i told her all conversation she replied my system is OK Please go from there .I am working in adobe as a senior software devloper My que to dominos is ?1. is these type of employes u hired ?who even didn't knew how to use the applications its means some this u do corruption in invoice .?2. and how u generated the invoices of the customer if your system is not working properly its means you doing wrong activity.near Domino's Pizza 15, 16, 16 A, Plot 9D, Aditya Mega Mall, Karkardooma, New Delhi 3. Today i charge the FIR against this dominos outlet near Domino's Pizza 15, 16, 16 A, Plot 9D, Aditya Mega Mall, Karkardooma, New Delhi because i think some think happing wrong with the invoices because i have pay all the govt taxes and in revert what i get the negative response.PLEASE REVERT ME I AM WATING FOR YOUR REVERT THIS IS MY CONTACT NO:[protected](Please go through with this phone number and check in your database system how many time i come there and placed the order.)Thanks and regardsVISHAL BHAKUNI

we placed online order at 9:15:05pm order no. is 128 Trace No: dc[protected] still we did not received the order at 10:15 pm

Our order

5 Pepper[1]Crust : Fresh Pan PizzanToppings : Red Paprika + Crisp Capsicum + JalapenosnSize :
Regular (serves 1)215
Stuffed Garlic Breadsticks[1]110
Cheese Jalapeno Dip[1]20
Net Price345
Tax Price63.19
Total Price408

I went for ordering the pizza at domino's ( near MG Road Metro Station Delhi ) . I ordered pizza . I had discount as i am an employee of Serco Pvt. Ltd . I asked to the employee name Rajnish Rawat . Is there any discount for person who is employee of serco ? That guy says in a rude way, yes there is 50% discount on serco employee . His actual sentences were like this ( Ha hai serco ko employee's ke liye 50% discount hai, aao mai deta hu ) . My order number 177 . One more thing, this guy was attending some call, and may be that caller was speaking in english . This rajnish rawat cut down the phone and says his staff members, whoever speaks in english on call, just say ok ok ok ok ok and cut down the phone . I just want to know, is that the service for which, domino's charge his customer's ? Is it the way his employee's work ?

I have a coupon of Buy one get one free offer. Coupon code- 414NXW6X validity date is 24th April 2015. First I called the restaurant and asked if I'll get another pizza free. They told me if I'll show them the coupon in phone then only I'll get it. I went to the restaurant and they told me to order online I ordered for medium category and every time it showed "terms and conditions are not fulfilled". There is no method to check the T&C. So don't send coupon if they are not gonna work ( or it's a glitch in the website ? ). I have wasted my time going to the restaurant. Else send the T&C too in the message. I request you to kindly look into the matter asap. It was a very bad experience for me. Aman Khare [protected]