Domino's Pizza Complaints & Reviews

I have placed an order For Rs. 440 at Dominos in Airoli on 13th march. I have through mobikwik wallet. After waiting for 4 long hours and making 20 times to calls to dominos about my order . Finally I had to cancel my order. And I had assured my money would be refunded within week. I appreciate dominos strategy if customer is making payment in advance no need to worry about his order. However can you just let me know when I would receive my refund or I need to escalate same in consumer court. Please find below order details- Guest Name : Ashish Singhai Guest Mobile : [protected] Guest Address : House No43 Near Vitthal Mandir Diva Nagar SECTOR 9 AIROLI NEW MUMBAI NAVI MUMBAI INDIA Txn No : BMBK[protected] Order Number : 142 Time of Order : 3/13/2015 1:20:25 PM Final Total : 470 Payment Type: credit Trace No. : cd[protected]

delivers as per their convenience these people delivers and sometime rejects the prepaid orders as per their convenience and choices...very poor service. l rast time they refused to deliver to my area whereas the site clearly suggests my area. i stopped taking orders for 2 weeks and i have seen delivery boys plenty number of times coming to my apartment and this area. these people dont like to take prepaid offers who have used the coupons and payu offers. MANJEERA DIAMOND TOWERS, NALAGANDLA, HYDERABAD Restaurant Name SRILINGAMPALLY Restaurant Address Upper Ground Floor Plot No. 85, Survey No.103/1, "Serilingampally Village" under GHMC, Serilingampally Mandal, Ranga Reddy District, Hyderabad, Andhra Pradesh- 500032 PH[protected] Order Date/Time 04/03/2015 04:13:47 PM Form of Payment credit Order No 45

Hi, Dominos known for its customer satisfaction has disappointed me this time very much. I ordered pizzas online, and it was late by 35 minutes. They refused to comply with their famous '30 minutes delivery service' policy then stating that the address was wrong, despite the fact that the address was fully correct. I assume the company has lost its policies guidelines and how to manage business well and server their customers. I am highly disappointed and wish to discontinue with dominos from today!

This is to complain you regarding your services. Where I am also filling a Consumer Complaint against Domino's India. Issue: One of the vendor Tuleep Promoters who call them are partners of Domino's are still selling the Domino's vouchers stating that they will work on every Domino's outlet. Today when I wanted to use them in your Noida outlet I was told that they will not accept them as they are no more acceptable. I told them they have a Dominos 3D sticker and telephone number of Dominos but the response from even the Store manager Deepak was No we cannot accept. I called up the customer care and after a long wait again and again the customer care person again connected to Deepak when he was standing in front of me. What the hell was that when I called the customer care to complain against the outlet. Anyways his answer was same NO. Now will make a consumer court complain again Domino's for not accepting the coupons and if they are fake them Domino's should bring this awareness and file a Defamation against Tuleep Promoters. Why the customer should suffer because of the broken deal between them. Since I have been told that they are Domino's partner hence Domino's hold the equal responsibility and are part of this fraud done to me. Thanks Nitin

Dear Domino's Pizza, I tried to order to Pizza from your mobile App yesterday April 2nd, 2015. My order was worth INR 545.00, after paying the amoutn from my IDBI back it gave me an option to PUSH THE ORDER TO KITCHEN which never worked. I tried it to two time and both time money got debited but order was never placed and the option to PUSH THE ORDER TO KITCHEN NEVER worked. Could you please let me know when can I get my refund, below are the transcation details AC N0441 DR 545 VISA- POS/DOMI AC N0441 DR 545 VISA- POS/DOMI Look forward to hear from you. Thanks Akash

Hii, I ordered pizza online on 13th March 2015 evening from Dominos Pizza, ASCENDAS IT PARK. I paid online through net-banking. As they mentioned in their advertisment that if order will come after 30 minute then pizza will be free. but even after 50 minute late we refuse to deliver the order and ask to cancel the order. its 11 pm so we are unable to go enywhere. Still I am not getting any response from response from Domino's Pizza customer support. I feel that they have a worse customer support service in India. I will go forward and mail to all managers of domino's pizza in India as well as world about their service

I ordered a pizza through phone line at dominos pizza nigadi, Pune and the order receiving lady responded that my order is successfully placed and it will be delivered within half an hour but after waiting for an hour i didn't received my delivery.When i ringed them they responded that they didn't placed any order and refused saying that they don't have call history or recording.and as per the policy when asked for free delivery they refused giving so and also responded very rudely.i have a proof that i called them and i am sending my call details

I have ordered pizza through dominos Akshaya nagar, Yelenahalli branch on 30th March 2015. and the same has been late delivery. Delivery boy has been agreed for the refund as per their late delivery. Please see the below details of the order: Order No: 48 Order Time: 7.19PM Delivery Time: 8 PM Please do needful for the refund. RAHUL [protected]@gmail.com [protected]...

I ordered pizzas and it was late by 55mins and according to the policy of Domino's Pizza it was suppose to be free. The Delivery boy said that the location is out of area. However, that was not the first time I ordered from that location. I have a account with dominos and have the location saved under my profile. Last time also the order was late and when I called the manager for order he said par the delivery boy 300 Rs less, unfortunately that was credit card payment and I did not get any refund. This time I refused to pay the full amount as the pizza was cooled but the delivery boy did not agree. So I thought rather than having a cooled pizza with full amount it would be better the send that back. Surprisingly the delivery boy has taken the order back. SUCH A PATHETIC SERICE FROM DOMINOS WHICH IS REPEATING EVERY NOW AND THEN. I STRONGLY RECCOMEND OTHER NOT TO CHOOSED DOMINOS ATALL FOR YOUR SUPPER.

I am a permanent customer of Dominos pizza but i don't think that i can be a customer of yours any more because i am quite unsatisfied with your service and even very disappointed. I had placed my order on phone and when i reached for picking it, the staff said that there is no order from my side and this hasn't happened for the first time, about 3-4 times it has happened and it is happening from about an year. so kindly review my complaint against your dominos staff who took order but don't place or forward it..watever the problem is with your staff i don't know. The Shift Manager was Mr. Ravinder

HI! IT SEEMS THE FREEDOM REWARDS REDEMPTION OPTION ON UR WEBSITE IS FAKE...OR ITS AN OPTION TO HARRASS CUSTOMERS!REPEATED ATTEMPTS TO REDEEM THE OPTION (SBI FREEDOM REWARD POINTS) HAS FAILED ON EVERY OCCASSION...AND GUESS WHAT?MY FREEDOM REWARDS WORTH RS.100 IS EXPIRING TONIGHT! THIS IS HIGHLY IRRITATING AND WILL DEFINITELY HMAPER UR MEMBER RELATIONSHIPS!ATLEAST I AM NOT COMING BACK TO U GUYS AGAIN...NOR WILL ANY OF MY FRIENDS..THIS IS HEIGHT OF CUTOMER DISSATISFACTION!I WOULD EVEN POST THIS ON OTHER SOCIAL MEDIA AND COMPLAINTS FORUM...I WL NOT TAKE THIS HARRASMENT ANYMORE

Hi, I have placed order online 27/07/2015 and paid amount for the same under Payment 480. However I did not receive my delivery against the payment and hence requesting you to kindly initiate the refund amount. Please do so urgently and kindly revert back with the status. Regards, Rajesh Chaudhari

I ordered pizzas and it was late by 55mins and according to the policy of Domino's Pizza it was suppose to be free. And when i told this to delivery boy then he called his manager and i told him the same thing on the phone too like i told him that it has to be free now according to your policy and he said sir if you want take it otherwise cancel your order and send it back. I got shocked i didnt expect this from such big company but as i was so hungry so i took it and now i want them to realise that they have done a mistake by not following the policy properly.

Poor delivery service. I ordered at 7:05 PM and now it is 8:00 PM but not yet received the order! I stay within 2 km from the dominos store where I ordered! Simply pathetic. Also I called but came to know that 30 minutes or free is not applicable on my order!!

I had a bad experience at one if the dominos outlets in Kochi. After giving orders, the person at the counter asked me for my mobile number while processing the bill. Initially though suspicious, since I was in a hurry, I gave my number and left. Soon afterwards, I started getting msgs from strangers. On enquiry, I found that they got my number from Dominos counter. I was really shocked by this unprofessional behavior from the staff at kochi lulu mall. I want dominos to consider this as seriserious issue and take a action for the same. Thanks Emilin

Hi, I have placed order online on Thursday 26.03.2015 and paid amount of Rs.260 for the same. (SBI Transaction Details: "BSBI[protected]IG00UEQYG9 TRANSFER TO[protected]"). However I did not receive my delivery against the payment and hence requesting you to kindly initiate the refund amount. Please do so urgently and kindly revert back with the status. Regards, Dnyaneshwar Rokade. ([protected])...

Order Number : 112 Time of Order : 03/28/2015 06:41:10 PM Final Total : 439 Payment Type : cash Trace No. : cash[protected] By the above stated order, a veg country special pizza was ordered. Delivery time was 8 pm. This was consumed by my daughter. By 11 pm she was suffering with severe stomach ache. At 12 pm she was taken to the hospital. Doctor diagnosed it as food poisoning. After analysing the various food consumed by her and other family members, the doctor concluded that the above stated pizza was the culprit.

SIR, MY SELF FARAZ LIVED IN MUZAFFARNAGAR, ON SUNDAY I GO TO YOUR DOMINOS OUTLET IN GRAND PLAZA MALL . YOUR MANAGER SHIVAM IS MAKING MISBHAVE TO MY WIFE. WHEN I ASK HIM TO STOP MISBHAVE HE ABUSE ME MANY TIMES. HIS BEHAVIOUR IS NOT GOOD FOR CUSTOMERS, PLSE TAKE CERTAIN ACTION TO HIM...

I have ordered pizza from dominos varanasi via online ordering. After the order they called me and said order can't be delivered at your location and will be cancelled even after my address is their in their directory. They have delivered my order 3 times in the beginning You can check their directory for that. But from last two times they are cancelling my order. Also two days before I have seen their delivery man in my area delivering for someone else. The oulet name is Dominos pizza, I.P. Mall, Sigra, Varanasi. So tell them if they can't deliver to my area so kindly remove my area from their online directory because each time it shows that my area is in their range because before tgey have also delivered thrice. My area is godowlia, varanasi.

Hi, I have placed order online and paid amount for the same under Payment ID: 30026224. However I did not receive my delivery against the payment and hence requesting you to kindly initiate the refund amount. Please do so urgently and kindly revert back with the status. Regards, Sharad Naidu. ([protected])