Domino's Pizza Complaints & Reviews

I have order a pizza for home delivery at a location where they used to deliver for last two year hassle free. Now they are saying, the are do not comes under our delivery circle (to reduce their work load). Statement made by the manager of store is "I will not deliver at any cost to that place becoz it do not comes under our circle." He insisted me that I was providing wrong address and it do not belong to the selected area. Details: I ordered the delivery at "Shivaji nagar colony" near paramhans ashram, samneghat.Varanasi UP. He keeps on saying that you are misleading the system by providing different area and different address. Which according to him means "Paramhans ashram" do not come under "samneghat Varansi". Which he is trying to falsify just because he do not want to search for the houses there as it will require some work on their side. Restaurant Name: VIJAYA MALL Restaurant Address: GROUND FLOOR, UNIT NO. 9, IP VIJAYA MALL, B-20/44A-4A, BHELUPUR, VARANASI, UTTAR PRADESH-221010. I request you to check the last records of previous order that were delivered properly. Now they are just trying to run away from their work. Systems takes the order but they are making their own rules beyond their defined system.

I ordered a pizza named cloud 9. But I was dissappointed with the quality of pizza. It didnt meet my ecpectations.The quality of pizza was not satisfying, also toppings were not fresh and the quality of cheese burst was also bad.i want my money back...

Sir, I Suman sidhartha residing at 2nd floor, rn banerjee, banerjee bhavan, 40, kazipara rd, above embodiment gym, kol- 700060 Parnasree Pally (Tara Tala) Kolkata. I had ordered via food panda V1FI-E0CT 1 X SPICY CHICKEN RS.465.00 : BASE OF PIZZA (MEDIUM): CHEESY WONDER SUBTOTAL RS.465.00 + DELIVERY CHARGE RS.0.00 + SERVICE FEE (0.00 %) RS.0.00 - DISCOUNT NOT APPLICABLE - VOUCHER RS.93.00 + 14.50 % VAT RS. 53.94 + 4.94 % SERVICE TAX: 22.97 TOTAL RS.448.91 kindly look into the matter, as such issues does not hold good for Domino's Thanking u in anticipation.

Dear Sir,

I had ordered one PIZZA through online system and after booking i was also confirmed by domino executive over phone for the delivery with in 30 minutes and if they fail to deliver the pizza with in 30 minutes they will give Rs 300 discount at total billing amount.

But delivery of pizza was made after i hour of order and dominos executive had refused to honour their committment and behave rudely with me.


I got shocked with their behaviour and told them i will never ordered Pizza thrugh Dominos.

Details of order is as below:


On Sunday, 1 March 2015 6:31 PM, Dominos India <[protected]@dominos.co.in> wrote:


Hi amit kapoor,

Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference.
Dominos Restaurant Address
Dwarka Sec-20, Shop #101 -104g-5 Aggarwal Goodluck Plazaplot#59, sec-20 Dwarka, new Delhi - 110057 Ph.no.[protected]/ 50/ 51/ 52/ 28051995/ 96/ 97/ 98, [protected]
Guest Name :
amit kapoor Guest Mobile :
[protected] Guest Address :
G-11 DGS Society SECTOR 22 DWARKA NEW DELHI INDIA
Order Number :
225 Time of Order :
3/1/2015 6:31:39 PM Final Total :
470 Payment Type :
cash Trace No. :
cash[protected]
Double Cheese Margherita[Qty-1]
Crust : Cheese Burst
Size : Medium (serves 2) Rs. 400
Net Price : Rs. 400 Tax : Rs. 69.78 Total Price : Rs. 470

I request you to please let me know the further action in this regards.
Amit Kapoor
[protected]

Hi, I stay in Vinayaka Nagar, Hafeezpet, Hyderabad. I called the Dominos Miyapur branch for delivery and they said they don't deliver to my house and asked me to call the Kondapur branch. I called the Kondapur branch and they inturn asked me to call Miyapur branch. When I explained my earlier call to Miyapur, they took my number and they said they will ask the Miyapur branch to call me back. A guy working in Kondapur branch said he earlier worked in the Miyapur branch and he himself delivered to my house while working there. I did not receive a call back from anyone! I then proceeded to order online but none of the nearby dominos kitchen are even accepting my order! It has been 30 min and it still saying "we are placing your order to the nearest kitchen" This is highly unacceptable. I have 4 dominos branches in a 10 km radius and not one can accept my order online or call me back. This sort of customer service is proposterous!

Dear Sir/Madam This is with respect to the subject cited above. I had made an online order for Dominoes pizza using the payment portal of MOBIKWIK Merchant transaction ID:[protected]. The dominoes payment site got stuck and the order was cancelled right away. We had also called up the dominoes restaurant where they confirmed cancellation of order. We request you to kindly initiate refund for the above transaction. Regards Binoy Daniel

I placed an order from dominos mansarovar at 7.02 PM on 1 March 2015 & paid 401 Rs with Credit Card. I requested them to deliver the Pizza ASAP as i have to go somewhere & i am in a great hurry. My house is only 10 minutes away from dominos. After couples of calls Dominos senior employee told me that they will get it deliver in next 15-20 mins. However i got it delivered after 38-40 mins(7.40 PM). Pizza delivery boy was so rude & given lame excuses that it takes the same amount of time to deliver at that place. No sorry card was given for the late delivery. no discount was offered by dominos. Delivery boy just went away. i felt so helpless as i had already paid the amount & i had no time to argue with him. I opened the pizza but it wasn't hot then I called dominos mansarovar immediately. They recognized me by my name & hung up the call on my face. i trashed the pizza in bin. This is the second i had a pathetic experience with dominos. never ever visit to them again. Please look into it & revert me back ASAP. Your unpleasant unhappy unsatisfied customer Mohit Birthare [protected] Order ID- 180

I ordered for a regular bu Mex Green (me) &amp; regular Bu 5 pepper dated 3/1/2015(9.31pm) at your trinnity business park branch in surat. pizza diliver late after 33 min &amp; ur colleague(chirag) so much argued regarding policy &amp; lying so i have paid Rs.486 for the order as we wait for pizza &amp; dont make any food at home after that i call to branch(pick by pooja) &amp; said regarding about 30 min dilivery policy &amp; she refused that we dont have this policy &amp; then i asked her to hand over call to branch manager(Mr Akshay Trivedi) &amp; he said i will call you after convey with his colleague (Chirag) &amp; already passed 20 min no reply by your branch manager so i have to recall for the same but he forgot my issue &amp; then he said that we have policy to Rs.300 off on your second pizza order.I told that him regarding 30 min policy then he reply we dont mention all policy like Rs.300 off in phamphlets.I already given earlier order to dominos for pizza &amp; guy have dilivered within 22 min. Really dominos make fool to the customers.

Hello, This is to bring to your notice that the chicken sides (baked chicken and chicken strips) you guys are serving is stale and raw. How about tasting it once before delivering it??????????? Hard-earned money is being involved here, please make sure you stop delivering such pieces of chicken which even the dogs deny. This is the second time it happened. The first time I ignored thinking it wont be repeated but No????????? You keep sending the same stuffs over and over. My friend got sick having this. Are you going to take care of the medical allowances????????? Please RECTIFY THIS ISSUE . Not thankful at all, Anjita Munnekollal

Dear customer care executive this is regarding the order placed on 1/mar/15 from mobile no [protected] to Dominos MSX mall Gr.Noida The order was placed at 20:50 & follow up call were made 21:40, 21:55, 22:03 billion but the pizza did not reached finally it is reached at 22:10 there was no sorry feeling as well no discount. Just want to understand do your policy are not same for gr.noida customers?? Rakesh Mohan Mishra [protected]

I ORDERED ONLINE ON 1/3/15 THE FOLLOWING:- 1 Medium Veg Extravagan.. 1 Garlic Breadsticks 1 Spicy Baked Chicken 1 Sprite Mobile Restaurant Nam:HUDA CITY CENTRE(METRO STATION) Restaurant Address:Restaurant No-2, North Wing, Huda City Centre Metro Station, sector-29, Gurgaon-122001(Haryana) PH NO-[protected] Order Date/Time:3/1/2015 8:52:23 PM Form of Payment:credit Order No 377 BUT DINT RECIVE THE SPRITE AND SPICE BAKED CHICKEN WHEN ASKED THE DELIVERY GUY TE BRING THE ORDER AGAIN HE SAID NO I CANT AS I DONOT HAVE TIME.HE DIDNOT EVEN TELL HIS NAME. I WANT MY BACK ELSE I WILL CALL MY BANK N CANCEL THE CHARGE.

I ORDERED 1 MARGERETA AND GARLIC BREAD STICKS WITH JALEPENO CHEESY DIP . DELIVERY WAS DONE PROPERLY BUT CHESSY DIP WAS NOT DELIVERED . AS I TOLD THE PERSON ABOUT THE DIP HE TOLD THAT IT IS INSIDE BUT THERE WAS NO DIP . THE FOOD BECAME COLD IN MINUTES ... AND DIDNIT ENKOYED THE FOOD ... PLEASE IMPROVE YOUR STAFF AND DELIVERING PRODUCTS PROPERLY ... MY ORDER NO WAS 227 WITH THE FOLLOWING ADDRESS : Shop Number 1, Ground Floor, Broadway Business Centre, Part of Hissa No. 1 of Final Plot No. 420, Town Planning Scheme No. 3 )Varied), Changispur (Sim), Taluka City, Ahmedabad (Gujarat)- 380006 PH-[protected]

Hi We have ordered pizza from dominos branch sector 14, Gurgaon through phone at ~7:40pm however we did not received our order till 9:30pm, and when we have call to local dominos center at sector 14 the representative were not at all supportive and used abusive language. I have not expected such a rude behaviour from India's such a reputed company. Hope you will take appropriate action. Regards, Unsatisfied customer

Hi Dominoz, I have submitted an order using online facility with my mobile number - +91-[protected] on Feb 28, 2015 at 7:23 pm. The store at which order was placed is located at Shastri Nagar, Meerut which is 3 km from my delivery location (Somdutt Vihar). Screen shot of the order is attached herewith. It is 8:36 pm now and I am still waiting for my order to deliver. Nobody in the store is bothered to pick the call and update the status. I have also called toll free number twice[protected] which was disconnected after being assured to connect me to relevant store. I fed up trying all the numbers. Request your intervention. regards Arpit Singhal [protected]

My mobile number is [protected] I have made an order on 14th Feb, 2015. Order number was 164. Delivery boy was Ravindra The pizza was delivered late to me that is, after 30 mins. Then I asked for waive off of 300Rs. The delivery boy called Botanical Dominos Store Manager Mr. Ankit and tell the situation and told that I am asking for waive off. Store Manager declared that as I have made online payment and it will be refunded to me with 7 days. I told him that I have made payment through freecharge coupon. I bought freecharge coupon of Rs. 250 and applied on e-gift voucher option on payment page. As my order value was Rs. 553, I paid the Rs.53 amount to Ravindra. I waited for 10 days for refund. No money came to me in freecharge account. Then I called on Dominos Botnanical Store on 27th Feb, Mr. Gurcharan(Guru) picked my phone and said to me that money has already being refunded. When I denied for that, he said me to call on Saturday(28thFeb). I called on 28th Feb in afternoon, Guru told me that as per details my freecharge coupon has been activated again. And he will confirm me this by evening. When I checked the coupon, coupon was in expired state only. No call cam to me that day. Next day on 1st March, when I again called, Mr. Arun picked my phone and said to me that I have to wait atleast 2-3 days more for refund and rudely disconnected my phone in middle of my conversation. Also when I again tried the phone, they were not picking the same. When I called with my room partner's phone, they started misbehaving and continuously disconnected the phone without completing the conversation. I want my money back and sincere apologies from Store staff. Abhishek

on 27th february i had placed an order for 2 pizzas on dominoes online ordering site and payed by MOBIKWIK wallet. my mobile number used for ordering is [protected] and my email id is [protected]@gmail.com the details of my transaction are as follows-- transaction amount- rupees 540 merchant - DOMINOS ORDER ID- BMBK[protected] Kindly look into the matter and refund me as soon as possible. i have lost trust in online payment for your services.

I ordered a pizza mania combo of 4 yesterday night online at about 8:52 pm and got to know that it is dispatched using the online tracking system. But even after waiting for two hours I dont get the order. In these two hours I tried to contact the respective restaurant many a times but did not get a reply. This is a complete harassment of customers. I was completely embarrassed in front of my guests. If this is how dominos service goes, I would never order again. Hope someone can take some good action against this.

I have made a call at the n[protected] which get tranfered to jasola by 9 pm & i have been told that it will be delivered to me by 9.30pm. I have called from [protected] which you can trace from your number. Again i have called them for the same by 9.45 Now they have told me that there is no order for such type. Order is 5 sets of Pizza & chees dip with the bill amount 1753. This is really disgusting & not up to the mark from such a big company.

Dear dominos, I am not happy with your delivery boys behavior from the koramagala branch. He tried to justify ththhim being late and started arguing with me. This kind of behavior is not acceptable. Please take action on this. If not I would take this up with the court, because of this behavior I returned my pizza and that guy murmured that he would report saying that I returned it back. I like your products and lovlove toto have this. But thisthis kind of behavior would make me think otherwise.

hello yesterday i visited your store with my fioncee for celebrating her birthday. i ordered pizza that is taste less when i complaint with your staff they said pizza is gud and you dont have knowledge about pizza.and denied my complaint. most of the week i visit your store. that time I throw pizza in dustbin. that moment was very shame full for me in the front of my fioncee. Again I will never go dominos. and I really hurted with your service. I[censored] will not take any serious action then i will go consumer court. invoice no is- DPI66588/14-15/21038 Regards vishal goyal [protected]