Domino's Pizza Complaints & Reviews

On 26th February 2015, thursday i called up dominoes pizza, dahisar east branch at 22:54 hrs and asked them to take my order but the person on the phone was not ready to take my order as he was teling according to the system its already 23:00 hrs which was not acceptable, after asking that the timings are different as per world clock and system the employee also started laughing and told that sir come to dominoes its already 23:00hrs Please look forward for my complaint because such a behaviour is unacceptable Thankyou

I have placed an order at 10:00pm and i haven't got the order till 11:35 pm when i call them at 10:45 they said we have sent our guy to give you your order and at 11:35 when i call, they said we havent got any order from your side even i have a proof also, i have their 3 voice recordings that i have placed my order... If you guys want i'll send you too but this is seriously a piece of what you guys are doing, i m hungry since two hours but you didn't care and on the top of that your people are lieng... I[censored] want recording of your guys.. I'll send you too...

Hi, I had placed an order with Neeladri Road outlet today at around 10:00 PM and received an order confirmation as well. But order was never delivered and the outlet was not picking up the phone as well. This is totally unacceptable... would need complete refund of my money. Hi Mahesh K, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address Neeladri Nagar, (electronic City), Ground Floor, site No-94, 14th Cross, neeladri Nagar, electronic City, phase I, opposite Ajmera Apartments, bangalore, karnataka-560100, Ph-[protected] Guest Name : Mahesh K Guest Mobile : [protected] Guest Address : A102 Concorde Manhattans CONCORD MAHATTAN NEELADRI NAGAR OPP TO AJMERA BANGALORE INDIA Txn No : BUPG[protected] Order Number : 305 Time of Order : 2/27/2015 9:59:16 PM Final Total : 555 Payment Type : credit Trace No. : cc[protected] Spicy Triple Tango[Qty-1] Toppings : Golden Corns + Gherkin + Red Paprika' Crust : Cheesy Wonder Size : Medium (serves 2) Rs. 395 Spicy Chicken[Qty-1] Toppings : Red Pepper' + Hot n Spicy Chicken Crust : Cheesy Wonder Size : Medium (serves 2) Rs. 465 [MOB06] 100% Off! : Rs. -395 Net Price : Rs. 465 Tax : Rs. 90.41 Total Price : Rs. 555

I ordered dominos pizza online at 10.50pm. The payment has been done via payumoney. Post the payment, there is no message or email from the dominos side. The payment shows succesful in payumoney. When I refresh the page, I get a message that the dominos outlet does not accept the online orders. In that case, why did the website accept the payment. this is so frustrating.

i ordered a pizza from domino's at 9:25 Pm and i got that pizza at 10:16Pm. The pizza delivery is too late that the order is frosty and also i ordered the pizza which is cheese burst base but unfortunately there is no much cheese in that base. My order number is 486 and my ordering location is gurgaon and i ordered from sector 22. What a worst service which kind of guarantee of 30 minutes you are providing to your customers. i need refund for the same.

Restaurant Name AIRPORT ROAD Restaurant Address SHOP NO. G-2, G-3, G-4, NEXT TO TOTAL, SKYLARK PALAZZO, CORPORATION NO.98, MURUGESHPALAYA, AIRPORT ROAD, , BANGALORE - 560017 Delivery boy name : Talukdar On arriving quite late, I asked him the reason. The reply I got was "Do you want the pizza or NOT ?" And further started arguing. Please don't keep such staff in delivery section.

This with regard to a call placed for ordering pizza on the number 6888 6888 on receiving which the operator Mr Arun not being able to hear my voice clearly his exact words were "Bhaad Mein Jao" and just after that he cut the call. As a consumer I deeply hurt as to the rude response I got as a customer and a regular customer at that. The call was made February 27, 2015, 9:11 PM and is liable to be found in their records as even on the call I was made to know that this was being recorded. And if the company denies even receiving that call then I'm deeply sorry for ever choosing with the company's services and this I may say doesn't send a good message to the consumers. If an individual is disturbed in his mind then he/she should not take out his frustration on his work and that too on the company's customers.It's highly unethical and unprofessional and extremely rude at that point as well. I want swift action as to my complaint to be addressed by the company and the particular individual is notified of his "fault". Appropriate action should be take against the individual as well so that no other customer should have such grievance and instead of being satisfied by the service is left angry and saddened.

We had placed order at around 7.45 pm on 27th Feb with Order # 248 with Soulspace Arena branch of Bangalore. But, the order has not been delivered till now i.e. 9.30 pm (2130 hours). We would like to cancel the order and since we have already made payment, we request you to kindly refund the entire amount. We have been continuously tring to contacting but there has been no answer from your call centers. And if you want us to place order with Dominos in the future, please refund Rs. 454 at topmost priority. Regards Santosh Deshpande Ph : [protected]

Hello, I have ordered a Pizza for my son at 8:10 PM at your Chennai Maramalai Nagar Branch on 27 Feb. However it has not delivered until now 9:30 PM and the calls are not answering at the center[protected] and I haven't received a call from them yet. Could you please help. Thanks Rajeesh

My name is vivek. My registered number is [protected] and contact number [protected]. I am a big fan of Dominoes. Earlier I used to live in pune. And service there was good. Since the time I have shifted to Anand I am having trouble with orders. 1. UghThey never reach my place on time. 2. They hardly are warm including today pizza 3. I have ordered around 20 times but each time I hav to guide for directions or go outside and search the delivery boy. This mail is being written because I just had a pizza which was cold and very sticky because it was no more hot. I hope you look into the matter or I m gonna completely boycott Dominoes from now. Use [protected] to find my pizza order details

I live in Bhandup East and Dominos just refuse to deliver there. I first tried in 2011 to order the Pizza to my place, your people said you consider my area "remote" but your new outlet was gonna open soon nearby. Now its been almost 4 years still Bhandup East is "remote" to you. when will the Bhandup People will get there orders Placed and delivered?

Hi,
I m very dissapointed with your services as you already declared that 30 min is the time limit of the delivery of pizza mania combo of 4 but it has been extended to 45 minutes.Still why i have to pay????? as well as the behaviour of the deliver person ("rishikesh"')who came over here in plot no 84, second floor gurgaon haryana..it was pathetic...he dont want to wait even for a single minute to take out the money and threatening us that he will take back the pizza...it was really very very dissapointing...


Need response asap


Regards,
SUNAKSHI GARG

Important update on your complaint #1892203 against Dominos Pizza Dear Team, Its 14 days but still the issue is not resolved and everytime i m getting call from ur side to close this issue. Please refund the money its the 3rd time i am registering a complaint but no response from ur side.

I have ordered cheesy wonder(Order Number :382; Time of Order : 2/15/2015 8:53:36 PM) but when I have received it the pink colour cheesy wonder was missing from it ...delivered pizza was just a simple pizza with standard white color cheez and secondly no chilly flex and oregano seasoning was provided. Really not expected from dominos ...very disappointed. The worst part was when I complained Reference No. 566080 no one bothered to even answer the complain. Very Unprofessional attitude shown by dominos.

I have made a payment of Rs.655/- on 15th Feb. 2015 through credit twice since the first order placement was not executed due to your system failure. I am told that the amount of Rs.655/- will be credited back to my credit back within 7 days. But it is 10 days that I have not received the excess amount paid by me. The two transaction reference is as under 1. 74587915047000059783175 2. 74587915047000062215512 P.N. Ananthanarayanan Mob[protected] e mail : anantha02.[protected]@gmail.com

Dear sir, I asked the employee of dominos pizza to tell me about the online pizza to be delivered to me. He misbehaved. Seriously this is the second time i m facing this trouble from the same store. Previously they took more than half an hour and still were arguing. and this time they dint even took the order and spoke badly. It was very bad.

I've made a ordered online on 14 Feb 2015 and paid via my credit card but due to site issues it was not directed to the pizza confirmation page. Nor do I received any mail from the Dominos side confirming that my order has been placed. Once I called up the local dominos counter, tey confirmed that they haven't received any order and last order was received and completed on Jan 21. I made the order again and this time it was successful. But when i checked my credit card bill today, I found that I was billed twice for the same order. No there is no response from the Dominos customer care.

Whenever we place order before 10 pm, Pizza never get delivered at Indian Institute of Management Indore. Some times for bulk deal they deliver it but not hot and fresh. We complaint many times but issue is not resolved. Whenever we place online order, we get back call from dominos saying we can not deliver it for you.

On 15/02/2015, I placed my pizza order online and money at same moment money was deducted from my bank account which reflected in my statement, though the online page didn't take me to confirmation order page and i was left wondering as to what happened, i immediately rang Dominos on[protected] to know the status of my order and even rang two outlets near my home to know the status of the order but i was informed they have not received the order. Since the money is deducted from my bank account i was told the money will be refunded within 7 working days, 9 days still the money is not received into my account. On trying to get information of the process and status when my money will be credited the Dominos branch and online call center are putting blame on each other to contact and they will further help, but no one is coming forward or any senior person from dominos are coming forward to help or listen the case as the reply that is coming through is they cannot hand the over to any senior member. I am mentally harassed, for getting this payment and the process of doing this follow up is tiring and dominos with out any customer service are playing and putting blame internally where the customer myself is suffering.

Dear Sir, I have ordered a pizaa online using evoucher but after successfull trancastion my ordered is canceled and no refund is done. When i call to coustomer care they said no payment is done. I have uploaded the screenshot. Please help on same. Name:- Arya Mob:- [protected] Order no:- 96 Location:- patna (bihar)