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Domino's Pizza Complaints & Reviews

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Updated: Feb 25, 2026
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P
p_pk
from Dehra Dun, Uttarakhand
Feb 24, 2015
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Address: Lucknow, Uttar Pradesh

Dear sir, I asked the employee of dominos pizza to tell me about the online pizza to be delivered to me. He misbehaved. Seriously this is the second time i m facing this trouble from the same store. Previously they took more than half an hour and still were arguing. and this time they dint even took the order and spoke badly. It was very bad.
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    amee007
    from Pune, Maharashtra
    Feb 23, 2015
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    Address: Pune, Maharashtra

    I've made a ordered online on 14 Feb 2015 and paid via my credit card but due to site issues it was not directed to the pizza confirmation page. Nor do I received any mail from the Dominos side confirming that my order has been placed. Once I called up the local dominos counter, tey confirmed that they haven't received any order and last order was received and completed on Jan 21. I made the order again and this time it was successful. But when i checked my credit card bill today, I found that I was billed twice for the same order. No there is no response from the Dominos customer care.
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      Vijay Magdum
      from Delhi, Delhi
      Feb 23, 2015
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      Address: Indore, Madhya Pradesh

      Whenever we place order before 10 pm, Pizza never get delivered at Indian Institute of Management Indore. Some times for bulk deal they deliver it but not hot and fresh. We complaint many times but issue is not resolved. Whenever we place online order, we get back call from dominos saying we can not deliver it for you.
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        khannajimmy
        from Delhi, Delhi
        Feb 23, 2015
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        Address: Ahmedabad, Gujarat

        On 15/02/2015, I placed my pizza order online and money at same moment money was deducted from my bank account which reflected in my statement, though the online page didn't take me to confirmation order page and i was left wondering as to what happened, i immediately rang Dominos on[protected] to know the status of my order and even rang two outlets near my home to know the status of the order but i was informed they have not received the order. Since the money is deducted from my bank account i was told the money will be refunded within 7 working days, 9 days still the money is not received into my account. On trying to get information of the process and status when my money will be credited the Dominos branch and online call center are putting blame on each other to contact and they will further help, but no one is coming forward or any senior person from dominos are coming forward to help or listen the case as the reply that is coming through is they cannot hand the over to any senior member. I am mentally harassed, for getting this payment and the process of doing this follow up is tiring and dominos with out any customer service are playing and putting blame internally where the customer myself is suffering.
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          Aryakumar2104
          from Kolkata, West Bengal
          Feb 22, 2015
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          Address: Patna, Bihar

          Dear Sir, I have ordered a pizaa online using evoucher but after successfull trancastion my ordered is canceled and no refund is done. When i call to coustomer care they said no payment is done. I have uploaded the screenshot. Please help on same. Name:- Arya Mob:- [protected] Order no:- 96 Location:- patna (bihar)
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            Akshay_bharg
            from Jaipur, Rajasthan
            Feb 22, 2015
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            Address: Jaipur, Rajasthan

            Hello, I had placed an order on 2/15/15 online on the store 15 silver square, B.D road jaipur. my order no was 417. The total amount of the bill was 640.41 and i had made the payment online via my credit card. The order got delivered to me after one hour and the person named vinood came and gave me a sorry card and said that amount of 400Rs will be credited back to your bank account as we had delivered the pizza late. Till now i have not got the refund please do let me know the status of the refund ASAP. The mobile no. from which i had ordered was [protected].
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              Vigul
              from Mumbai, Maharashtra
              Feb 21, 2015
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              Address: Faridabad, Haryana

              The staff of your Dominos in Sector-16 faridabad is irresponsible...they are not performing their job up to the mark and even dont talk properly to the customers..I am calling at your dominos outlet for placing order and ur sales boy named MANOJ take my order and commit to give my order in 10 minutes...i am going at ur outlet for taking order but i waited there 20-25 minutes..and i am a regular customer o[censored]r dominos but i am not happy with ur services and committment so from today i cant given my order at ur dominos anywhere and i am attached a copy of my order... Regard, Vigul Mobile no.-[protected]
              Domino's Pizza customer support has been notified about the posted complaint.
              Your staff members job is not good
              Your staff members job is not good
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                Sachin Chitoriya
                from Delhi, Delhi
                Feb 21, 2015
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                Address: Gurgaon, Haryana

                sir, my name is sachin kumar i am team member in domino pizza in kutub plaza gurgaon sir my December month salary not received by some banking issue.my account balance cut money 112 r.s. also so i have a humble request please check my salary issue i need very urgent. check n. [protected] .issue by 31 December. i am talking also but no response. my employ id. 682673 thank you sachin
                Domino's Pizza customer support has been notified about the posted complaint.
                check n. [protected]
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                  Veerel Surana
                  from Hyderabad, Telangana
                  Feb 20, 2015
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                  Store: Trimulgirry, Karkhana, Secunderabad. Order No : 63 Date :[protected]. Initially the Delivery boy got the WRONG Order in 30 minutes and later they spoke rudely as if its a common mistake and then replaced the pizzas as per my order in another 30 minutes which was EXTREMELY COLD.And i believe Domino's promises free pizza if the order does not reaches in 30 minutes. I am a very regular customer and the staff at the Karkhana Store is not at all curtious to the loyal customers of their.
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                    Abhimanyu Daga
                    from Pune, Maharashtra
                    Feb 18, 2015
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                    Address: Nagpur, Maharashtra

                    On 16th Feb 2015 we visited the dominos outlet in Sadar, Nagpur. We were apalled to see that the waiter gave a bottle of ketchup to a kid to lick and suck the ketchup which the baby did. It is the same bottle used by everyone. The store manager and owner were of no use whatsoever.
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                      Santhosh85
                      Feb 18, 2015
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                      Address: New Delhi, Delhi

                      Dear Dominos Team, I K.T.Santhosh, and i am customer of Dominos since 3yrs. Yesterday (i.e. 18 Feb, 2015 evening at 7.50pm) I was placed an Order No. 76 and Total Bill amount Rs. 1386/- (after discount)). Unfortunately we have a very bad experience with your Shalilmar Bagh branch because i was placed the order for Medium Margherita Cheese Burst Extra Cheese but, instead of my desired item, you people delivered some other pizza. It was so disappointed to me and my friends because it was my favourite menu and yesterday i am giving treat to my friends but, due to your inappropriate service my friends, i and my taste buds personally very much disappointed. For your kind reference i am attaching the details of order: Dominos Restaurant Address: Shalimar Bhag, delhi, Commercial Unit(shop) No.3, ground Floor & First Floor, out Of Building Built On Plot No.5, block -bn(west), local Shopping Centre, shalimar Bagh, new Delhi-110088, 68886888 Guest Name : TRINADHA SANTOSH Guest Mobile :[protected] Guest Address : Flat No.43 Kanishka Apartments DDA FLATS BLOCK CD SHALIMAR BAGH PASCHIMI NEW DELHI INDIA Order Number : 76 Time of Order : 02/18/2015 07:50:15 PM, Final Total : 1386 Payment Type : cash Trace No. : cash[protected] Order details: 01. Double Cheese Margherita [Qty-1] Toppings : Extra Cheese + Black Olive + Onion + Crisp Capsicum + Golden Corn Crust : Cheese Burst Size : Medium (serves 2) Rs. 615 02. Garlic Breadsticks [Qty-1]- Rs. 79 03. Veg Doubles[Qty-1] Crust : Classic Hand Tossed Size : Regular (serves 1) Rs. 285 04. Chettinad Chicken Chops[Qty-1] - Rs. 119 05. Mexican Green Wave[Qty-1] Crust : Wheat Thin Crust Toppings : Onion + Crisp Capsicums + Fresh Tomato + Jalapeno Size : Medium (serves 2) Rs. 415 [EDM30] 30% off! : Rs. -332.7) I hope you will correct your service and maintain good service standards. Thanking you, yours faithfully, Santhosh, [protected]
                      Domino's Pizza customer support has been notified about the posted complaint.
                      Thank you very much Dominos for timely response... Now i got delivered actual Margarita cheese burst extra cheese...

                      -Santhosh,
                      [protected]
                      Thank you very much Dominos for timely response... Now i got delivered actual Margarita cheese burst extra cheese...

                      -Santhosh,
                      [protected]
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                        Santhosh85
                        Feb 18, 2015
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                        Address: New Delhi, Delhi

                        Dear Dominos Team, I K.T.Santhosh, being a customer of Dominos from 3yrs. Yesterday (i.e. 18 Feb, 2015 evening at 7.50pm) I was placed an Order No. 76 and Total Bill amount Rs. 1386/- (after discount)). Unfortunately we have a very bad experience with your Shalilmar Bagh branch because i was placed the order for Medium Margherita Cheese Burst Extra Cheese but, instead of my desired item, you people delivered some other pizza. It was so disappointed to me and my friends because it was my favourite menu and yesterday i am giving treat to my friends but, due to your inappropriate service my friends, i and my taste buds personally very much disappointed. For your kind reference i am attaching the details of order. (Hi TRINADHA SANTOSH, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address: Shalimar Bhag, delhi, Commercial Unit(shop) No.3, ground Floor & First Floor, out Of Building Built On Plot No.5, block -bn(west), local Shopping Centre, shalimar Bagh, new Delhi-110088, 68886888 Guest Name : TRINADHA SANTOSH Guest Mobile :[protected] Guest Address : Flat No.43 Kanishka Apartments DDA FLATS BLOCK CD SHALIMAR BAGH PASCHIMI NEW DELHI INDIA Order Number : 76 Time of Order : 02/18/2015 07:50:15 PM, Final Total : 1386 Payment Type : cash Trace No. : cash[protected] Items details: 01. Double Cheese Margherita [Qty-1] Toppings : Extra Cheese + Black Olive + Onion + Crisp Capsicum + Golden Corn Crust : Cheese Burst Size : Medium (serves 2) Rs. 615 02. Garlic Breadsticks [Qty-1]- Rs. 79 03. Veg Doubles[Qty-1] Crust : Classic Hand Tossed Size : Regular (serves 1) Rs. 285 04. Chettinad Chicken Chops[Qty-1] - Rs. 119 05. Mexican Green Wave[Qty-1] Crust : Wheat Thin Crust Toppings : Onion + Crisp Capsicums + Fresh Tomato + Jalapeno Size : Medium (serves 2) Rs. 415 [EDM30] 30% off! : Rs. -332.7) I hope in future you will correct your service and improve the service levels. Thanking you, yours faithfully, Santhosh, [protected]
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                          Santhosh85
                          Feb 18, 2015
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                          Address: New Delhi, Delhi

                          Dear Dominos Team, I K.T.Santhosh, being a customer of Dominos from 3yrs. Yesterday (i.e. 18 Feb, 2015 evening at 7.50pm) I was placed an Order No. 76 and Total Bill amount Rs. 1386/- (after discount)). Unfortunately we have a very bad experience with your Shalilmar Bagh branch because i was placed the order for Medium Margherita Cheese Burst Extra Cheese but, instead of my desired item, you people delivered some other pizza. It was so disappointed to me and my friends because it was my favourite menu and yesterday i am giving treat to my friends but, due to your inappropriate service my friends, i and my taste buds personally very much disappointed. I hope in future you will correct your service and improve the service levels. Thanking you, yours faithfully, Santhosh, [protected]
                          Domino's Pizza customer support has been notified about the posted complaint.
                          Feb 18, 2015
                          Updated by Santhosh85
                          Dear Dominos Team,

                          I K.T.Santhosh, being a customer of Dominos from 3yrs. Yesterday (i.e. 18 Feb, 2015 evening at 7.50pm) I was placed an Order No. 76 and Total Bill amount Rs. 1386/- (after discount)). Unfortunately we have a very bad experience with your Shalilmar Bagh branch because i was placed the order for Medium Margherita Cheese Burst Extra Cheese but, instead of my desired item, you people delivered some other pizza. It was so disappointed to me and my friends because it was my favourite menu and yesterday i am giving treat to my friends but, due to your inappropriate service my friends, i and my taste buds personally very much disappointed.


                          I hope in future you will correct your service and improve the service levels.


                          Thanking you,


                          yours faithfully,
                          Santhosh,
                          [protected]
                          Feb 18, 2015
                          Updated by Santhosh85
                          Dear Dominos Team,

                          I K.T.Santhosh, being a customer of Dominos from 3yrs. Yesterday (i.e. 18 Feb, 2015 evening at 7.50pm) I was placed an Order No. 76 and Total Bill amount Rs. 1386/- (after discount)). Unfortunately we have a very bad experience with your Shalilmar Bagh branch because i was placed the order for Medium Margherita Cheese Burst Extra Cheese but, instead of my desired item, you people delivered some other pizza. It was so disappointed to me and my friends because it was my favourite menu and yesterday i am giving treat to my friends but, due to your inappropriate service my friends, i and my taste buds personally very much disappointed. I consider it was a mistake but, not a cheating. For your reference the order details as follows.


                          (Hi TRINADHA SANTOSH,

                          Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference.

                          Dominos Restaurant Address
                          Shalimar Bhag, delhi, Commercial Unit(shop) No.3, ground Floor & First Floor, out Of Building Built On Plot No.5, block -bn(west), local Shopping Centre, shalimar Bagh, new Delhi-110088, 68886888

                          Guest Name : TRINADHA SANTOSH Guest Mobile :[protected]
                          Guest Address : Flat No.43 Kanishka Apartments DDA FLATS BLOCK CD SHALIMAR BAGH PASCHIMI NEW DELHI INDIA
                          Order Number : 76 Time of Order : 02/18/2015 07:50:15 PM
                          Final Total : 1386 Payment Type : cash Trace No. : cash[protected]


                          01. Double Cheese Margherita[Qty-1]
                          Toppings : Extra Cheese + Black Olive + Onion + Crisp Capsicum + Golden Corn Crust : Cheese Burst
                          Size : Medium (serves 2) Rs. 615

                          02. Garlic Breadsticks[Qty-1]- Rs. 79

                          03. Veg Doubles[Qty-1]
                          Crust : Classic Hand Tossed
                          Size : Regular (serves 1) Rs. 285

                          04. Chettinad Chicken Chops[Qty-1] - Rs. 119

                          05. Mexican Green Wave[Qty-1]
                          Crust : Wheat Thin Crust
                          Toppings : Onion + Crisp Capsicums + Fresh Tomato + Jalapeno
                          Size : Medium (serves 2) Rs. 415
                          [EDM30] 30% off! : Rs. -332.7)


                          I hope in future you will correct your service and improve the service levels.


                          Thanking you,


                          yours faithfully,
                          Santhosh,
                          [protected]
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                            Bani Chadha
                            from Mumbai, Maharashtra
                            Feb 18, 2015
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                            Address: Mumbai City, Maharashtra

                            Hi, I ordered a Pizza some 10 days back from Neptune Mall Delivery. Order number was 179, one of the pizza was regualr cheese burst. They gave us normal pan pizza and when asked for money it is yet to be sent back. Tired of regular follow-ups
                            Domino's Pizza customer support has been notified about the posted complaint.
                            I was promised that today the money will be returned. But it hasn't happened. Y
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                              arshadsidd
                              from Vidisha, Madhya Pradesh
                              Feb 16, 2015
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                              Address: Bhopal, Madhya Pradesh

                              The branch malviya nagar had an operator, his name Divakar. First i placed an order which i had to cancel because of certain reasons. Then when i had time i ordered again he asked me if i was the one who ordered it a while ago and on saying yes he hung up. This unprofessional attitude from the employee of your organization was the most unexpected. Then when i called again he said he will not take my order and i have to go there and order if i want to. On asking why he turned vulgar and with such obscene language said, "tu aaja yaha dekhlunga tujhe" in hindi. He threatened me to come there! This is your professionalism of dominos!! I am your regular customer and frequently order from you. But after this incident i doubt that dominos is a multinational company. This behavior from your franchise was not expected. Please take immediate action against him.
                              Domino's Pizza customer support has been notified about the posted complaint.
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                                RajPandey
                                from Bengaluru, Karnataka
                                Feb 15, 2015
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                                Address: Bangalore, Karnataka

                                Dear Sir/Madam, This complaint is regarding pathetic services provided by Dominos Pizza, Royal Meenakshi Mall branch, Bangalore-560083. Also, once asked for bill, the employee had refuse to give the bill and shown weird behaviour. Please look into this issue ASAP. Thanks! Yours' Truly, Raj Kumar M:+91-[protected].
                                Domino's Pizza customer support has been notified about the posted complaint.
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                                  soumy13
                                  Feb 15, 2015
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                                  Address: Kolkata, West Bengal

                                  I have a serious complain for this order,
                                  i got a call now from dominos vendor and they told me that they was busy for other work and sorry for delay.
                                  I was waiting outside my office with my colleague, Please suggest.
                                  I need same amount of dominos now with free.Please suggest

                                  Thanks
                                  Soumya ranjan rout
                                  [protected]

                                  On Sun, Feb 15, 2015 at 11:01 AM, Dominos India <[protected]@dominos.co.in> wrote:


                                  Hi RANJAN ROUT,

                                  Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference.
                                  Dominos Restaurant Address
                                  Dlf It Park, Shop No 34/35 And 36 Ground Floor, Tower C, Block- As, Dlf It Park Number 8, Major Arterial Road, New Town, Rajarhat, Kolkata- 700156. Ph-[protected], [protected]
                                  Guest Name :
                                  RANJAN ROUT Guest Mobile :
                                  [protected] Guest Address :
                                  gate 2 Gitanjali park TCS ACTION AREA 1 NEW TOWN KOLKATA INDIA
                                  Order Number :
                                  178 Time of Order :
                                  2/15/2015 9:31:46 PM Final Total :
                                  473 Payment Type :
                                  cash Trace No. :
                                  cash[protected]
                                  Farmhouse[Qty-1]
                                  Crust : Classic Hand Tossed
                                  Size : Large (serves 4)
                                  Toppings : Onions + Crisp Capsicums + Mushroom + Fresh Tomato Rs. 495
                                  [NET07] 20% off! : Rs. -99
                                  Net Price : Rs. 396 Tax : Rs. 77.00 Total Price : Rs. 473


                                  YOU CAN ALSO ORDER THROUGH OUR NEW MOBILE SITE m.dominos.co.in OR DOWNLOAD OUR MOBILE APP.
                                  AppStoreGoogle playWindows StoreScan the QR codeScan the QR code


                                  All rights reserved. © Domino's Pizza India Disclaimer | Privacy Policy | Terms & Conditions | Pizza Tracker
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                                    jayanti anup kulkarni
                                    from Bengaluru, Karnataka
                                    Feb 15, 2015
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                                    Address: Bangalore, Karnataka

                                    1st lyi received my order after 55 minutes. and no one had any regrets for delay. my cheese burst pizza was very bad. there was hardly any cheese inside crust. i am frequent customer of dominos and i know how much cheese a cheese burst pizza contains. it was very disappointing. and this same store has delivered bad pizza consecutively 2nd time this week. would be glad to get money back for such a bad pizza.
                                    Domino's Pizza customer support has been notified about the posted complaint.
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                                      sumedha hiraji
                                      from Gurgaon, Haryana
                                      Feb 15, 2015
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                                      Address: Bangalore, Karnataka

                                      i had placed an online order on Jan 13 and i was informed that i would be delivered by the following restaurant Dominos Restaurant Address Basaveswaranagar, Ground Floor, site No.354 And 353/anext To More, iv Blockbasaveswaranagar, , bangalore - 0 Ph.no.[protected]/ 107/ 108/ 109/ 110, [protected]. i received a call that i would instead be delivered by the branch at rajajinagar but i will have to pay cash and would get refund of the bill amount (Rs. 382) in 7-10 working days. i have still not got the refund. copying the mail below Hi Sumedha Hiraji, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address Basaveswaranagar, Ground Floor, site No.354 And 353/anext To More, iv Blockbasaveswaranagar, , bangalore - 0 Ph.no.[protected]/ 107/ 108/ 109/ 110, [protected] Guest Name : Sumedha Hiraji Guest Mobile : [protected] Guest Address : 23 5th cross, 2nd stage, AGB layout MAHALAKSHI PURAM BANGALORE INDIA Txn No : BUPG[protected] Order Number : 108 Time of Order : 1/13/2015 8:55:57 PM Final Total : 382 Payment Type : credit Trace No. : dc[protected] Farmhouse[Qty-1] Toppings : Onions + Crisp Capsicums + Mushroom + Fresh Tomato Crust : Cheese Burst Size : Regular (serves 1) Rs. 225 Veg Calzone pocket[Qty-1] - Rs. 95 Net Price : Rs. 320 Tax : Rs. 62.22 Total Price : Rs. 382
                                      Domino's Pizza customer support has been notified about the posted complaint.
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                                        Vicky1982
                                        from Solapur, Maharashtra
                                        Feb 15, 2015
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                                        Corporate Discounts

                                        Address: Gurgaon, Haryana

                                        I was just trying to order from Qutub Plaza Gurgaon and asked for the corporate discounts which I have atleast taken more than 5 time before in the name of Macmillan. This is really strange and frustrating to hear that they cannot offer any corporate discount. Although many times I have got this discount. I just dont understand how this policy changes time and again. Moreover the executive told that they have never offered any discount in...
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