Domino's Pizza Complaints & Reviews

Sir, I mostly go to the dominos for lunch and have booked many times in parties and the pizza quality was good. On 26th/Jan./2015, I booked Dominos counter at the wedding party of my daughter in the Hotel Crowne Plaza, Greater noida, there the quality of pizza was really pathetic.I said to them to baked the pizza properly but they ignored.All the guests complaint to me regarding this issue. I am really felling very shame on the quality and service that has given to me. Yesterday i was thinking to sue on dominos for mental harassment that has cause to me. but after I thought to write you first. I hope you will look after this. Order no:473 mobile-[protected]

Product was not delivered as mentioned in menu, we are ordered 1 Medium Peppy Paneer.. with extra cheese but we get it without extra cheese and pizza was not even hot, also we can't get tissue paper with all order my order mobile no. is [protected] even my bill is of 1757/-. I'm not satisfied at all.

WE ORDERED 2 MEDIUM 1 CHEESE BUST NONVEG SEVEN HEAVEN PIZZA & 1 MEDIUM CHEESY WONDER CHEF'S WONDER PIZZA LAST NIGHT ( 27.1.15), AND THE ORDER WAS PLACED AT THE 391/124A P .A. SHAH RD KOL -68 BRANCH, THE ORDER WAS PLACE AROUND 9 PM. ORDER WAS PLACE IN THE NAME OF MS S BANERJEE, TIN NO - [protected], ADDRESS GIVEN 70 PURNA MITRA PLACE KOLKATA NEAR NAVINA CINEMA HALL, CONTACT NO -[protected], WHICH THEY WRONGLY SAVED AS [protected]. AS WE ARE AWARE THAT THE PIZZA WILL GET DELIVERED WITHIN 30 MINS TIME, BUT SURPRISINGLY THAT DIDNT HAPPEN WE RECEIVED THE ORDER AT AROUND 9.55 PM. I CALLED UP IN THE STORE NUMBER TO SAY THAT WE WILL NOT PAY FOR THE ORDER, BUT TO MY WONDER THEY TOLD ME THEY AS THEY WERE NOT SUPPOSE TO DELIVERY THE PIZZA TO THE ADDRESS GIVEN SO THEY DELIVERED THE PIZZA LATE THEY CANNOT HELP ANY WAY. BUT WHEN WE PLACED THE ORDER NO SUCH INFORMATION WAS CONVEYED TO US BY THE REPRESENTATIVE., AND THEY KEPT THE CALL ON HOLD AND TRANSFERRING THE CALL FROM ONE PERSON TO ANOTHER AND ALL OF THEM TELLING THE SAME THING. AS IT WAS ORDERED FOR DINNER SO WITHOUT WASTING THE TIME WE HADTO RECEIVE THE ORDER PAY THE MONEY AS THE GUESTS WERE WAIRING FOR THE DINNER. THE PIZZAS WERE HORRIBLE COLD AND IT TASTE PATHETIC. WE FEEL LIKE IT WAS JUST A WASTAGE OF MONEY

I Ordered a pizza and sides worth Rs 470 While making a payment there was some issues of error and my money got deducted and also i dont have any bill or receptis i have only the date which is 23/1/2015 and i can provied you my name and contcat number which i have use while ordering that is koushal sharma Mob : [protected]

I did a transaction on Dominos mobile app on 25/01/2015 11:53:37 hours, but, It shows that no order was placed (Dominos-SHIMLA-PICKUP), however, my Rs 435 were debited from my mobikwik wallet, Transaction Id BMBK[protected] No refund has been given yet. Dominos has aweful mobile app, which just keeps no records on user end. I hope that you people have some database on your end so that I can get my money back.

Dear sir, With reference to the above kindly note that when i ordered 6 pizzamania capsicum( 3 regular and 3 fresh pan), the ordered pizzas were delivered in 1 hour and the delivery boy came on foot due to which pizzas had become ice cold by then. we opened 3 pizzas unknowingly but then went to the store and asked the remaining pizzas to be change and also registered the co plaint in feedback register as no specific complaint register was there. We were made to wait 20 minutes again and then we were asked to go home and ensured that the pizzas would be delivered in 20 minutes at our home. The pizzas wee delivered but we expected a better courtesy being your regular customer. Moreover the entire family dinner on a holiday was spoilt because of the poor service. Kindly take a note and yake suitable action. the episode occured at Raj Nagar outlet in Ghaziabad.

dear sir, i had given a order for single pizza on 26/01/2014 but i was denied and they said they will deliver the pizza when i will order for combo. i wanna know is it rule from ur side . i m feeling insulted from being denied me the order of single pizza. my name is sunil kumar and my number is [protected] and my maid id is [protected]@gmail.com thanx and regards, sunil kumar mob [protected]

we don't want to complain but you dominos & dominos member has forced us, we have valid coupon code ADV01 with validate date i.e 31/03/2015. but i don't know why your dominos outlet sector 29, faridabad not accepting our coupon, they were saying its type of coupon is not valid. if this really happen, it will be really ashamed of dominos. You can also check out from attached photos.

My order no. Was 310 at jhansi Domino's. The subwich which I ordered was half baked tiwce and corn pizza was overbaked . When I complained he told me that he return my money n he was not admiting his mistake. Behaviour was nt at all good. I would swap. Vry bad service and behaviour of employees. No hi no hello just give your order. [protected]

The above order failed post payment on 30.12.2014 due to technical reason at your end and a refund was promised within 7 days. The copy of the mail recd in this regard is pasted below: ... Dominos India <[protected]@dominos.co.in> 12/30/14 to me Hi RANJANA GOEL, Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. We sincerely regret the inconvenience. Your transaction number is cc[protected] dated[protected] amounted 803. However in case your order was successfully placed in subsequent attempt, then please ignore this notification mail. With the result, We placed two orders ( user Id : [protected]) assuming the refund will follow back to my AMEX account. However, for nearly a month nothing has happened. Will some one let me know when shall I get my INR 803/- back ?? RANJANA G. [protected]

we ordered two cheese burst pizza today[protected] at 9 pm for our guests from dominos. but what we got was totally different. the pizza was not hot at all and the so called CHEESE burst pizza was showing no sign of cheese. though our guests consumed it but complaint about its quality. after sometime i called the corresponding dominos outlet to register a complaint, but the person on the other side did not listened to my complaint and even he was not ready to accept their mistake and were not at all ready to compensate for it. even the person misbehaved with me and was reluctant to accept and compensate for the same. they did not call me back for the feedback as well. this is the worst experience with such a popular pizza chain and if the managers/employees continue to misbehave with their long term customers like this they are soon going to face decline. now i am going to complaint against dominos to the police station and will surely get the food sample checked. i know how embarased i felt in front of my guests because of dominos and then by their non cooperation with one of their regular and long term customer. shame on dominos for not training their employees properly when dealing with customer complaints. and shame on those employees who are not taking care of their customers.

we ordered 5pepper pizza with extra topping of red paprika.. pizza was too much sour.. not eatable.. staff replaced the pizza but was the same even after replacing.. we always prefer the same pizza. but it was not to the mark.. very sour pizza.. i reauested staff to hand me over bill and register my complain but thethey didnot cooperate. so i dont have order number.. but i remember order number 204.. i request company to refund me... i have paid through my credit card. pizza was ordered in branch ellisbridge. (law garden, ahmedabad ). waiting for ur cooperation

DEAR SIR, WITH DUE RESPECT I WOULD LIKE TO INFORM YOU THAT YESTERDAY EVE WE PUT ORDER AT YOU OUTLET SHOP NO G5-7 GR FLOOR AURA MALL .SECTOR E-8 ARERA COLONY BHOPAL MP VIDE ORDER NO 156, INVOICE NO DPI66313/14-15/60910 JUBILLANT FOODWORKS LTD.DPI66313.WHILE EATING CHOCLAVECAKE MY SON FOUND SOME THIGN HARD IN HIS MOUTH AND WHILE REMOVING HE FOUND IT WAS ONE STEEL MATTLE SCREW . FURTHER MORE I WOULD LIKE TO INFORM YOU THAT SAME THINGH ONE STEEL NAIL WAS ALSO FOUND LAST YEAR WHEN MY SON WAS EATING BUTTERSCOTCH AT YOUR OUTLET D.B.MALL BHOPAL BUT THAT TIME I DID NOT APPROCH YOU FOR COMPLAINT. PLEASE TAKE NECESSARY ACTION IMMEDIATELY AND INFORM ME OTHER WISE I WILL BOUND TO APPROACH COMSUME FORUM THANKS NOTE : I AM SENING PHOTO BY MOBILE SEPARATELY DR.PRABIR PAL. A-74, SHAHPURA BHOPAL.MP PIN 462-039 PH[protected]

hi, Today we purchase pizza from saket delhi, billed amount was INR 513, but when i notice the bill i was charged 514 rupees from my credit card. Pic of the bill are attached. It was shocking when i complain at the counter the sales lady told me that the person who has taken your order is on break. This kind of services was not expected. will take this matter to higher level as well as will complain an all the social website against this kind of casual attitude of extra charging...will wait for your revert. Rakesh[protected] my mail id is [protected]@gmail.com

I ordered 1 spicy chicken pizza regular, 1 Stuffed garlic bread, 1 cheese dip yesterday (22 Jan 2014) online from CV Raman Nagar, Bangalore Outlet, online transaction was done and Rs 390 was deducted from my account. However, Order was not successful because by the time I finished transaction cut-off time was over. Money was deducted from my account. Please refund the amount as soon as possible. Reference no:[protected] . Order was booked with phone no [protected]

Hi Sir/Madam,

I have ordered 2 orders - 1 with food panda & other with Dominos mobile App.
Order numbers automatically assigned to store SOUL SPACE - Doddanekundi. The order numbers are - 67 & 73 respectively.

The store people called me & denied me delivery saying it doesn't come under this area. If this is the way, then why the APP directs it to that store? They need to fix that mobile APP first & then take orders.

Can Domino's answer? I stayed hungry due to all this mess at your end. Annoying attitude & wrong information from Domino's side. Totally unacceptable.

Hello Dominos, I tried to place an order today. The order was of Rs. 437. The money got deducted but order was not placed online. I called up and confirmed with the Dominos JP Nagar 4th phase Kitchen. They said that the order was not placed. Please refund the money. The website service is bad. Return our money back. I also have the bank transaction id.The reference no. is[protected]. The order was booked with the phone number [protected].

Yesterday i.e on 21st of January 2015 we went to Domino's outlet in PREET VIHAR NEW DELHI. I have a coupon of buy 1 pizza get 1 free. Coupon code is 119WYLCT. But when I went to the counter to redeem this coupon, they said NO. They said they cant redeem this coupon. They said they didnt have this type of coupon in their outlet.. What this means.? R they not domino's authorized outlet. Are they doing some other job? We have no online delievery service in our area. They said order the pizza online but in that message no where it is written that we have to order pizza online to redeem this coupon. It was near the time of closing the outlet and we didnt have any alternative. We were very hungry . It was very disappointing situation as we were cheated by your coupon. Then we called on the number 68886888 they said it is our promotional message . There is some mistake in the message. In that message it is written that vld:29 jan. if it is valid only on 29 jan then why your company has sent this message 10 days earlier and there was nothing written that it is valid 'ON' 29 jan. It is written that vld:29 jan. It seems its validity is till 29jan. Your company misrepresents the customer. This is very bad. We will never go to your domino's pizza outlet again . Ever.. Never. We slept hungry last night. You are responsible for this as we didnt get food so late at night. You should serve people kindly. But we never get our company kind.

A large vegetarian pizza order was placed with a coke. Since there were only two o[censored]s we left three pieces on the side. Later, when I asked the crew to pack the leftover pizza they said no, how ridiculous is that. Wouldn't you want to pack the leftover food even if you go at the restaurant. Utter disappointment. It didn't stop at that, the sanitation facility was disgusting as well. In the country like India, and a reputated restaurant as yours, no hand wash solution or soap was available. Is this your standard of cleaning is?? If It is then I suggest you to shut the store. On top, to make the situation more worst, the manager (kirtan) didn't even bother to show his face to deal with the situation, BAD CUSTOMER service too. I suggest you do something about it or I'll go even further as I Myself am a REGIONAL MANAGER in London.

Dear Sir, I have booked a pizza through online portal of Domino's, after completing the entire activity, it shown that the payment is denied by bank, where in i have received a confirmation message from my bank in regard to the money deducted for the same. This is really disgusting to get such customer service. I would seek quick resolution for the same. Regards Ankita Rudra Ankita.[protected]@tatatel.co.in [protected]