Domino's Pizza Complaints & Reviews

On 15/02/2015, I placed my pizza order online and money at same moment money was deducted from my bank account which reflected in my statement, though the online page didn't take me to confirmation order page and i was left wondering as to what happened, i immediately rang Dominos on[protected] to know the status of my order and even rang two outlets near my home to know the status of the order but i was informed they have not received the order. Since the money is deducted from my bank account i was told the money will be refunded within 7 working days, 9 days still the money is not received into my account. On trying to get information of the process and status when my money will be credited the Dominos branch and online call center are putting blame on each other to contact and they will further help, but no one is coming forward or any senior person from dominos are coming forward to help or listen the case as the reply that is coming through is they cannot hand the over to any senior member. I am mentally harassed, for getting this payment and the process of doing this follow up is tiring and dominos with out any customer service are playing and putting blame internally where the customer myself is suffering.

Dear Sir, I have ordered a pizaa online using evoucher but after successfull trancastion my ordered is canceled and no refund is done. When i call to coustomer care they said no payment is done. I have uploaded the screenshot. Please help on same. Name:- Arya Mob:- [protected] Order no:- 96 Location:- patna (bihar)

Hello, I had placed an order on 2/15/15 online on the store 15 silver square, B.D road jaipur. my order no was 417. The total amount of the bill was 640.41 and i had made the payment online via my credit card. The order got delivered to me after one hour and the person named vinood came and gave me a sorry card and said that amount of 400Rs will be credited back to your bank account as we had delivered the pizza late. Till now i have not got the refund please do let me know the status of the refund ASAP. The mobile no. from which i had ordered was [protected].

The staff of your Dominos in Sector-16 faridabad is irresponsible...they are not performing their job up to the mark and even dont talk properly to the customers..I am calling at your dominos outlet for placing order and ur sales boy named MANOJ take my order and commit to give my order in 10 minutes...i am going at ur outlet for taking order but i waited there 20-25 minutes..and i am a regular customer o[censored]r dominos but i am not happy with ur services and committment so from today i cant given my order at ur dominos anywhere and i am attached a copy of my order... Regard, Vigul Mobile no.-[protected]

sir, my name is sachin kumar i am team member in domino pizza in kutub plaza gurgaon sir my December month salary not received by some banking issue.my account balance cut money 112 r.s. also so i have a humble request please check my salary issue i need very urgent. check n. [protected] .issue by 31 December. i am talking also but no response. my employ id. 682673 thank you sachin

Store: Trimulgirry, Karkhana, Secunderabad. Order No : 63 Date :[protected]. Initially the Delivery boy got the WRONG Order in 30 minutes and later they spoke rudely as if its a common mistake and then replaced the pizzas as per my order in another 30 minutes which was EXTREMELY COLD.And i believe Domino's promises free pizza if the order does not reaches in 30 minutes. I am a very regular customer and the staff at the Karkhana Store is not at all curtious to the loyal customers of their.

On 16th Feb 2015 we visited the dominos outlet in Sadar, Nagpur. We were apalled to see that the waiter gave a bottle of ketchup to a kid to lick and suck the ketchup which the baby did. It is the same bottle used by everyone. The store manager and owner were of no use whatsoever.

Dear Dominos Team, I K.T.Santhosh, and i am customer of Dominos since 3yrs. Yesterday (i.e. 18 Feb, 2015 evening at 7.50pm) I was placed an Order No. 76 and Total Bill amount Rs. 1386/- (after discount)). Unfortunately we have a very bad experience with your Shalilmar Bagh branch because i was placed the order for Medium Margherita Cheese Burst Extra Cheese but, instead of my desired item, you people delivered some other pizza. It was so disappointed to me and my friends because it was my favourite menu and yesterday i am giving treat to my friends but, due to your inappropriate service my friends, i and my taste buds personally very much disappointed. For your kind reference i am attaching the details of order: Dominos Restaurant Address: Shalimar Bhag, delhi, Commercial Unit(shop) No.3, ground Floor & First Floor, out Of Building Built On Plot No.5, block -bn(west), local Shopping Centre, shalimar Bagh, new Delhi-110088, 68886888 Guest Name : TRINADHA SANTOSH Guest Mobile :[protected] Guest Address : Flat No.43 Kanishka Apartments DDA FLATS BLOCK CD SHALIMAR BAGH PASCHIMI NEW DELHI INDIA Order Number : 76 Time of Order : 02/18/2015 07:50:15 PM, Final Total : 1386 Payment Type : cash Trace No. : cash[protected] Order details: 01. Double Cheese Margherita [Qty-1] Toppings : Extra Cheese + Black Olive + Onion + Crisp Capsicum + Golden Corn Crust : Cheese Burst Size : Medium (serves 2) Rs. 615 02. Garlic Breadsticks [Qty-1]- Rs. 79 03. Veg Doubles[Qty-1] Crust : Classic Hand Tossed Size : Regular (serves 1) Rs. 285 04. Chettinad Chicken Chops[Qty-1] - Rs. 119 05. Mexican Green Wave[Qty-1] Crust : Wheat Thin Crust Toppings : Onion + Crisp Capsicums + Fresh Tomato + Jalapeno Size : Medium (serves 2) Rs. 415 [EDM30] 30% off! : Rs. -332.7) I hope you will correct your service and maintain good service standards. Thanking you, yours faithfully, Santhosh, [protected]

Dear Dominos Team, I K.T.Santhosh, being a customer of Dominos from 3yrs. Yesterday (i.e. 18 Feb, 2015 evening at 7.50pm) I was placed an Order No. 76 and Total Bill amount Rs. 1386/- (after discount)). Unfortunately we have a very bad experience with your Shalilmar Bagh branch because i was placed the order for Medium Margherita Cheese Burst Extra Cheese but, instead of my desired item, you people delivered some other pizza. It was so disappointed to me and my friends because it was my favourite menu and yesterday i am giving treat to my friends but, due to your inappropriate service my friends, i and my taste buds personally very much disappointed. For your kind reference i am attaching the details of order. (Hi TRINADHA SANTOSH, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address: Shalimar Bhag, delhi, Commercial Unit(shop) No.3, ground Floor & First Floor, out Of Building Built On Plot No.5, block -bn(west), local Shopping Centre, shalimar Bagh, new Delhi-110088, 68886888 Guest Name : TRINADHA SANTOSH Guest Mobile :[protected] Guest Address : Flat No.43 Kanishka Apartments DDA FLATS BLOCK CD SHALIMAR BAGH PASCHIMI NEW DELHI INDIA Order Number : 76 Time of Order : 02/18/2015 07:50:15 PM, Final Total : 1386 Payment Type : cash Trace No. : cash[protected] Items details: 01. Double Cheese Margherita [Qty-1] Toppings : Extra Cheese + Black Olive + Onion + Crisp Capsicum + Golden Corn Crust : Cheese Burst Size : Medium (serves 2) Rs. 615 02. Garlic Breadsticks [Qty-1]- Rs. 79 03. Veg Doubles[Qty-1] Crust : Classic Hand Tossed Size : Regular (serves 1) Rs. 285 04. Chettinad Chicken Chops[Qty-1] - Rs. 119 05. Mexican Green Wave[Qty-1] Crust : Wheat Thin Crust Toppings : Onion + Crisp Capsicums + Fresh Tomato + Jalapeno Size : Medium (serves 2) Rs. 415 [EDM30] 30% off! : Rs. -332.7) I hope in future you will correct your service and improve the service levels. Thanking you, yours faithfully, Santhosh, [protected]

Dear Dominos Team, I K.T.Santhosh, being a customer of Dominos from 3yrs. Yesterday (i.e. 18 Feb, 2015 evening at 7.50pm) I was placed an Order No. 76 and Total Bill amount Rs. 1386/- (after discount)). Unfortunately we have a very bad experience with your Shalilmar Bagh branch because i was placed the order for Medium Margherita Cheese Burst Extra Cheese but, instead of my desired item, you people delivered some other pizza. It was so disappointed to me and my friends because it was my favourite menu and yesterday i am giving treat to my friends but, due to your inappropriate service my friends, i and my taste buds personally very much disappointed. I hope in future you will correct your service and improve the service levels. Thanking you, yours faithfully, Santhosh, [protected]

Hi, I ordered a Pizza some 10 days back from Neptune Mall Delivery. Order number was 179, one of the pizza was regualr cheese burst. They gave us normal pan pizza and when asked for money it is yet to be sent back. Tired of regular follow-ups

The branch malviya nagar had an operator, his name Divakar. First i placed an order which i had to cancel because of certain reasons. Then when i had time i ordered again he asked me if i was the one who ordered it a while ago and on saying yes he hung up. This unprofessional attitude from the employee of your organization was the most unexpected. Then when i called again he said he will not take my order and i have to go there and order if i want to. On asking why he turned vulgar and with such obscene language said, "tu aaja yaha dekhlunga tujhe" in hindi. He threatened me to come there! This is your professionalism of dominos!! I am your regular customer and frequently order from you. But after this incident i doubt that dominos is a multinational company. This behavior from your franchise was not expected. Please take immediate action against him.

Dear Sir/Madam, This complaint is regarding pathetic services provided by Dominos Pizza, Royal Meenakshi Mall branch, Bangalore-560083. Also, once asked for bill, the employee had refuse to give the bill and shown weird behaviour. Please look into this issue ASAP. Thanks! Yours' Truly, Raj Kumar M:+91-[protected].

I have a serious complain for this order,
i got a call now from dominos vendor and they told me that they was busy for other work and sorry for delay.
I was waiting outside my office with my colleague, Please suggest.
I need same amount of dominos now with free.Please suggest

Thanks
Soumya ranjan rout
[protected]

On Sun, Feb 15, 2015 at 11:01 AM, Dominos India <[protected]@dominos.co.in> wrote:


Hi RANJAN ROUT,

Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference.
Dominos Restaurant Address
Dlf It Park, Shop No 34/35 And 36 Ground Floor, Tower C, Block- As, Dlf It Park Number 8, Major Arterial Road, New Town, Rajarhat, Kolkata- 700156. Ph-[protected], [protected]
Guest Name :
RANJAN ROUT Guest Mobile :
[protected] Guest Address :
gate 2 Gitanjali park TCS ACTION AREA 1 NEW TOWN KOLKATA INDIA
Order Number :
178 Time of Order :
2/15/2015 9:31:46 PM Final Total :
473 Payment Type :
cash Trace No. :
cash[protected]
Farmhouse[Qty-1]
Crust : Classic Hand Tossed
Size : Large (serves 4)
Toppings : Onions + Crisp Capsicums + Mushroom + Fresh Tomato Rs. 495
[NET07] 20% off! : Rs. -99
Net Price : Rs. 396 Tax : Rs. 77.00 Total Price : Rs. 473


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1st lyi received my order after 55 minutes. and no one had any regrets for delay. my cheese burst pizza was very bad. there was hardly any cheese inside crust. i am frequent customer of dominos and i know how much cheese a cheese burst pizza contains. it was very disappointing. and this same store has delivered bad pizza consecutively 2nd time this week. would be glad to get money back for such a bad pizza.

i had placed an online order on Jan 13 and i was informed that i would be delivered by the following restaurant Dominos Restaurant Address Basaveswaranagar, Ground Floor, site No.354 And 353/anext To More, iv Blockbasaveswaranagar, , bangalore - 0 Ph.no.[protected]/ 107/ 108/ 109/ 110, [protected]. i received a call that i would instead be delivered by the branch at rajajinagar but i will have to pay cash and would get refund of the bill amount (Rs. 382) in 7-10 working days. i have still not got the refund. copying the mail below Hi Sumedha Hiraji, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address Basaveswaranagar, Ground Floor, site No.354 And 353/anext To More, iv Blockbasaveswaranagar, , bangalore - 0 Ph.no.[protected]/ 107/ 108/ 109/ 110, [protected] Guest Name : Sumedha Hiraji Guest Mobile : [protected] Guest Address : 23 5th cross, 2nd stage, AGB layout MAHALAKSHI PURAM BANGALORE INDIA Txn No : BUPG[protected] Order Number : 108 Time of Order : 1/13/2015 8:55:57 PM Final Total : 382 Payment Type : credit Trace No. : dc[protected] Farmhouse[Qty-1] Toppings : Onions + Crisp Capsicums + Mushroom + Fresh Tomato Crust : Cheese Burst Size : Regular (serves 1) Rs. 225 Veg Calzone pocket[Qty-1] - Rs. 95 Net Price : Rs. 320 Tax : Rs. 62.22 Total Price : Rs. 382

I order 2 bacon and cheddar cheese pizza and a large soda from Mattapan square domino pizza the manager with rotten teeth who never wear a name tag give me 2 chicken pizza me and my daughter said she don't eat chicken i told her i ordered bacon and cheddar cheese she lied in my face and said that is what i ordered my son ate 2 slices from one box when i got home i went to the store she scream at me and had an argument that she wasnt going to make me new pizza nor give me back my money i told her i will call the police so she gave me back money for one pizza she is very nasty and rude to costomer and she appears as if she doesn't want to work with people only to have arguments with them someone need to talk to her about her behaviour to the customers

Hi, myself Aniket Bhonsle, residing in Mulund West, Mumbai. On 14 Feb 2015 evening around 2105 hrs I tried to order the pizza online using a buy one get one free coupon, the website didnt recognise the coupon stating that it was an invalid coupon. I called the[protected] helpline number and spoke to the service agent and he verified the coupon details and offered another coupon for the same buy one get one offer and connected me to the Mulund West (Vasant Oscar) outlet. I spoke to Bharat (informed to me as the store manager), Bharat took my order and said he will send the pizzas as soon as possible. When the order was placed it was 21:27 pm. I waited for one complete hour and called up the helpline number which redirected me to the Vasant Oscar store in Mulund West and the call was answered by Rahul He said the order has been missed and audaciously said nothing can be done as the order has been missed and the next order will take another 45 minutes. I insited to speak to Bharat and he refused to come over the phone. I still placed the order and asked Rahul to send it within 15 minutes and to this Rahul said that its not possible and said that he can give me a time gaurantee of 30 minutes since the order was above Rs. 300. This came out as yet another statement with extreme audacity without even being considerate about the fact that I had waited for more than an hour for this order. In this complete conversation I got acquainted with the fact that Dominos Pizzas is an organization without any values and no empathy for the customers. Dominos is having a high handed attitude towards its customers and dont really care if they are loosing any customers. This is not the first time Dominos has done to me. On an ealier occasion the same Mulund store missed giving me the coca cola bottles which I had ordered alongwith my meal. I urge Dominos to stop taking its customers for granted and stop spoiling our weekends. Its Valentines day today and Dominos is responsible for this hatred filled feeling by making me starve. Its 23:15 pm now and I have still not received the order and the helpline number says the orders are taken only till 23:00 pm hrs. This was the disappointing Valentines day and I urge Dominos to stop spoiling the customers occasions. Aniket Bhonsle

I just ordered a chicken golden delight cheese burst pizza from York Panchkula outlet online vide Txn no. BUPG[protected] The pizza had little or almost no cheese. Please see the attached pictures as proof of the same. I have been a regular customer of Dominoes and have complaint about this regularly to your sector 9. Panchkula outlet a number of times earlier. But it seems that it has become policy of dominoes to cheat customers by forcing us to pay extra money for extra cheese while charging us for cheese burst which has no cheese. This is gross cheating. I am not going to order pizza from you guys again and am taking my business to other more professional and truthful and customer oriented companies. Today you list one customer and if you keep this up you will no doubt lose more. And please do not apologise as I have enough of your apologies. Ashutosh

Placed an order for one medium deluxe cheesywonder pizza and two nonveg subwich but got delivery of only one pizza and one subwich either your server kamil A is deaf or semi literate as he cant take orders properly extremely disappointed really thinking of stopping ordering bcoz of atrocious standard of service do something shankar, meerut