Domino's Pizza Complaints & Reviews

Hi, myself Aniket Bhonsle, residing in Mulund West, Mumbai. On 14 Feb 2015 evening around 2105 hrs I tried to order the pizza online using a buy one get one free coupon, the website didnt recognise the coupon stating that it was an invalid coupon. I called the[protected] helpline number and spoke to the service agent and he verified the coupon details and offered another coupon for the same buy one get one offer and connected me to the Mulund West (Vasant Oscar) outlet. I spoke to Bharat (informed to me as the store manager), Bharat took my order and said he will send the pizzas as soon as possible. When the order was placed it was 21:27 pm. I waited for one complete hour and called up the helpline number which redirected me to the Vasant Oscar store in Mulund West and the call was answered by Rahul He said the order has been missed and audaciously said nothing can be done as the order has been missed and the next order will take another 45 minutes. I insited to speak to Bharat and he refused to come over the phone. I still placed the order and asked Rahul to send it within 15 minutes and to this Rahul said that its not possible and said that he can give me a time gaurantee of 30 minutes since the order was above Rs. 300. This came out as yet another statement with extreme audacity without even being considerate about the fact that I had waited for more than an hour for this order. In this complete conversation I got acquainted with the fact that Dominos Pizzas is an organization without any values and no empathy for the customers. Dominos is having a high handed attitude towards its customers and dont really care if they are loosing any customers. This is not the first time Dominos has done to me. On an ealier occasion the same Mulund store missed giving me the coca cola bottles which I had ordered alongwith my meal. I urge Dominos to stop taking its customers for granted and stop spoiling our weekends. Its Valentines day today and Dominos is responsible for this hatred filled feeling by making me starve. Its 23:15 pm now and I have still not received the order and the helpline number says the orders are taken only till 23:00 pm hrs. This was the disappointing Valentines day and I urge Dominos to stop spoiling the customers occasions. Aniket Bhonsle

I just ordered a chicken golden delight cheese burst pizza from York Panchkula outlet online vide Txn no. BUPG[protected] The pizza had little or almost no cheese. Please see the attached pictures as proof of the same. I have been a regular customer of Dominoes and have complaint about this regularly to your sector 9. Panchkula outlet a number of times earlier. But it seems that it has become policy of dominoes to cheat customers by forcing...

Placed an order for one medium deluxe cheesywonder pizza and two nonveg subwich but got delivery of only one pizza and one subwich either your server kamil A is deaf or semi literate as he cant take orders properly extremely disappointed really thinking of stopping ordering bcoz of atrocious standard of service do something shankar, meerut

Hi! This is to inform you that I, Vikas Kapoor placed an order for One Veg Singles combo + one garlic bread +two cheese dips. From my company CRM services India Private Limited, 398, Udyag Vihar Phase - III, Gurgaon, at 8.30 PM today I.E (13/02/2015) at, Dominoz Pizza, Sec-22 restaurant, Gurgaon. I asked my fellow colleague (Abhishek) to place the order on my behalf. However, even waiting for 1 and half hours the order could not be delivered. And, when called them to ask why there is a delay I get a reply that you did not place any order. After few minutes I repeatedly tried calling your outlet but my call was disconnected by seeing that I am calling from the same number. If you do not have a policy to deliver small order or if you have distinction in the orders, please make it clear so that one should keep hefty amount in there pocket to place the order from so renowned Domino's Pizza chain. This was highly disappointing as you as such a big company fail to deliver the promise and on the top of it my calls were not entertained. I need full explanation on this issue. You can call me or email me on [protected]@gmail.com and my contact number is: [protected]. At the end I would simply like to say that you have made a unhappy customer, and this was the last order ever placed by me at Domino's Pizza. We are such big company, and I will make sure that no orders are placed from our company hereafter. And this complaint will be posted at the Notice board of our company and same will be sent to our legal team. Because, this is very humiliating for me. Thanks and Regards, Vikas Kapoor

Hello I am regular customer of Domino Pizza from past couple of years, today [12/02/2015] book the order to Sector 110 branch, when the service boy did not reach in 45minutes than i called to your branch for the reason of delay he (Govind) does not have the answer for delay he kept my phone hold for 10minutes, than he attend the phone and ask me there was an error in systems. Even we ate the cold pizza. As customer if we paid the money as you want than we expect good quality and hot Pizza. We are not happy with your service Mb. [protected]

On 11th February 2015 I ordered some things from Kaliash Colony branch of Domino's at 8:06pm. The delivery man came at 8:50pm and told that he was late because he called but we didn't answer.But when we showed us that he actually called us, the time was already 8:35pm.So this means he called us at the 29th minute. The delivery guy said he couldn't find the address but we regularly order and never we were told that we couldn't find your address.This means our order should be free as by your words but that didn't happen as I think the head told the delivery guy to bring back the order. We were really disappointed with the fake promises you people make. Hope this does not happen in the future.

Hello Team, I am Akash Matwani i am a regular customer of Domino's from past couple of Years, Today (12/Feb/15) we visited Branch of Rajendra Nagar, Indore( M.P.) With My Friends and we faced a Very Rude Behaviour of your Service provider Name Pooja. Even she did not resolve our query regarding order and combo offer. Inspite of being Soft with Lady she used word "aap side me hatenge", which is so rude. Akash Matwani [protected]

‪#‎domino‬'s India Today i have ordered pizza some other things with Roasted pepper Dip again this is the third time they every time replace my ordered dip with some other when i ask to the manager of the pizza center they said what you want to do can i don't care about it, in very rudely manner and my order no /invoice no is :DPI 66255/14/15/99856 of Jubilant food works Limited DPI6625080 After that i have also called to the customer care but they have not taken any action on this so is this the manner to replace the original order with some thing else with telling to the customer this is the way domino, s treat the customer

Hi I have been ordering pizzas and garlic bread from gurgaon sector 4 oulet from the last 3 months. After giving them the instruction 1000 times while placing the order, they are least bothered. I have mentioned them to make the garlic bread a little more crispier than the soggy one...and also asked to send a change everytime..but its like it doesnt matter to dem. If i am shelling out this amt of money for orders..i deserve good service also. Is it so difficult to make an order acc to the instruction..???i never asked for something that cant be done.

Sir It is very sad to inform you that some of the workers at your outlet (city mall, kota) do not know how to receive calls and treat with the customers and thus detoriating the name of your company. I called up at the outlet and ordered the menu but the reciever put down my call on hold... And did not pick up my call until it was 11 night and then picked up the call saying they no more can help me. I was hungry and even annoyed with the man but was helpless. I request you to please check the problem and sort it out. Anurag Raj anurag.[protected]@gmail.com [protected]

Dear Sir, I have a Dominos India website login access past 2 years. Now am not able to login and order online using my Credentials. I tried forgot password option, but I didn’t received any email in my registered email address. Could you please help me to reset my password. User ID : [protected] Old Password : Amudha06 Registered Email ID : [protected]@gmail.com I really appreciate your support and early response. Thank you. Senthilkumar

Hello, I have placed a order at 12 PM.my expected time of delivery is 1.30. Even after that i didn't get my order. At last i got it around 2 PM.Regarding that i contacted Dominos Medavakkam, but there manager is not avail, My pizza get spoil t.Please take necessary action. For the last two deliveries am getting worse experience with dominos.The delivery boy name is harish, but i hope you understand it is administration mistake, not the delivery boy. My kind request, please don't take any action on him. Try to inform the customers once is order is placed if it is delayed, bad experience with you DOMINOs :{

hello sir, this is to inform to you that we have oderedrd for pizza today (07 feb 2015 ) and our order no is 28, server is 691090, sir they made this delivery 15 minute late and the stuff was not good and after that we made this complaint to manager, and even they agrued and missbehaved with us the name of manger is Balraj in Kurukshetra . so plz take satisfactory action against him

I HV visited ur pathankot domino at 8:42 pm dated 5 feb. I have been wait for 45 min at domino with rEgular reMinder oF my order. Then finely i cancelled my order . I am surprise how could u claim delivery in 30 for home. Even u not able to deliver it in own domino I feel insulted when I see people who come after me they easily got their order first. Now I decided I never visit ur pathankot domino again Sumeet vasisht [protected] [protected]

Hi I placed an order on 3rd Feb 2015 for a pizza but after the transaction made by my credit card the order didn't placed and amount of Rs.368 got deducted.I haven't received any refund back from the Dominos. My reference id for the transaction is 312992. Kindly process my request for refunding the amount. Navneet Rajwar Gurgaon Sec-14

hello i placed an order, i tried a roulette for getting discount, i recieved coupon code TLada38643, i n which it was stated i will get 20% discount, i didnt get any discount, i was deceived, what fraud is this, i want an explanation, and discount, my order was placed at 8:00 pm and my number is [protected]

Hello, The Incident took place on 16 JAN 2015 [Friday]. The order is placed during evening [order number 219 and detailed as attached] from my nearest Domino's Outlet. Address as following: [protected] Hong Kong Bazaar, sec­57, Shop No ­12 & 13, upper Ground Flr, commercial Complex, block ­f, Hong Kong Bazaar, Sushant Lok­2, Gurgaon ­122002 Ph.no. 0124­4233700/ 01/ 02/ 03/ 04/ 05/ 06, [protected]. [protected] There are several issues which has happened once the order is being delivered and I am highlighting them all together: 1) As compared to the order time, the delivery has happened exact on 41st minutes, meaning it is late by more than 10 minutes as per their committed 30 minutes delivery time. This is not the first time it has happened with this outlet, but I considered those instances as exceptions as it didn't matter me too much for 5-10 min odd delays. So, I am entitled to get a complete cash back from Domino's in this regards. 2) The Pizza delivered in the box which was torn badly and not in appropriate rectangular shape as expected in a professional manner. Usually the same outlet do maintain the standard when I ordered in past, but this day it was just not in acceptable standard. 3) After opening the box of Pizza, it was biggest surprise for me!!! The Pizza was not Cheese Burst at all, at least from the texture and from my past experience ordering the cheese burst many times in past, I could very well guarantee that was not cheese burst... It was not hot as well, and already started getting cold. I consider it as a blunder and mistake on their behalf to deliver the wrong type of Pizza while customer paid for something else. 4) I found the pizza half baked or very less baked it smelled for the cheese very badly. The toppings were not of good quality and they appeared not fresh at all. And they are not based properly, specially most of the salami topping found raw or unbaked or semi-baked. Somehow, we managed to eat the complete pizza but it was not edible at all!!! 5) The Pizza base was of very poor quality and kind of raw...It appeared to me a old and very poor quality bread. 6) Overall they have delivered late and delivered a very poor quality product which breached the professionalism in several aspects and regular customers like me is very much entitled to get compensated for the lack in meeting the standard norms and quality. As a customer it is just a matter of pure frustration and feel cheated and not at all a value for money. It is less than expected from a brand like Domino's Pizza!!!

i ordered for 4 pizzaz on 30/1/15 at 8:55 pm . i was told that it will be delivered to me by 35-40 mintues.
the delivery man reached me at 10:05 om.
on saying that i am not supposed to pay for late delivery he snapped at me extremely rudely saying that he will take the order back and is not supposed to give it free.

when i called the centre from where i ordered, they disconnected the ph. this happened atleast three times. three days have passed and no action has still been taken as i booked a complaint the very day itself.

this incidence has heppened to me twice.

if they cant stick to the time of 30 min else free, they should not claim such things.
i found that dominos in terms of customer service is the worst company that has ever happened.

will my complaint be resolved?

I placed order at 8.25pm and i ordered it online but i received my order at 9.10pm more than 30 mins but when i tried complaining to dominoes they said it after you receive confirmation call after that 30 mins starts. However in the bill it clearly states that order time is 8.25pm In this process when i tried calling them they kept me on hold 2 times and both the times she disconnected the call Bill of Rs. 537 and they didnt provided me discount as well.please help Tin :[protected]V, STN :AABCD1821CST001 Name Mohit Makwana mobile number [protected] ADDRESS : B/205 RAVI KIRAN BUILDING CARTER ROAD 3 BORIVALI EAST MUMBAI 400066 EMAIL mohit.[protected]@gmail.com

I have placed an order at 1/17/2015 3:45 PM which I got 1/17/2015 5:40 PM. It was too late for lunch so I cancelled it and the store boy told me I will get my money back in 7-10days. Today 1st feb, I called them and the store boy named Arun Kumar put me on hold, disconnected it after sometime and there after they are not picking up my call. You can see the below details to track the orders. Txn No :35238ee77cd7f1591c22 Order Number :96 Time of Order :1/17/2015 3:45:32 PM Final Total :185 Payment Type :credit Trace No. :nb[protected]Advance Order Date/Time :01/17/2015 05:15:00 PM Trace No. :nb[protected]