Domino's Pizza Complaints & Reviews

i had ordered pizza through online my order payment was debited from my icici debit card but my pizza order wasn't placed, I had ordered on 12/10/2014 my order was of rs 470, they said it will be credited in 7-8 working days but its 2015 now, its still on hold, else give me my money back or i have to take legal action against you!!! contact me at: [protected] email: [protected]@gmail.com

i placed order on 10 jan 2015. money got debited from my account but i received any order. when i contact your lajpat nagar outlet they said they didnt receive any order. so i contact my bank as well. bank people said they have sent email to dominos and dominos have given a transaction id and said everything has been settled but i didnt get money bnack till now. transaction id given by bank is Transaction ID - c9ce542a95be4c83cc66. else give me my money back or i have to take legal action against you contact me at: [protected] email: [protected]@gmail.com

hey charanjeet this side from mohali.I have ordered a dominos pan 4 all yesterday from my mobile no[protected] at 6:53 pm by name of Mr.Rajinder at your phase 10 branch for which they have given me a time to deliver pizza between 30 to 40 minutes. but later your delivery boy call me at 7:29 pm from number[protected] and ask for house location & i explain him he commit me to reach their with in a while but i wait for him till 8:55 pm & call him again but the call was no reply. it was really very bad experience for me with dominos pizza due to which i had to face very embarrassing situation in front of my guest. so please reply me with north head authority phone number so that i can share my problem with them & hope solve this problem.

Respected sir, I have face huge problem to interact with one of your center (laketowmn)on coupon.they no info about coupons..but as well as your other center have.I am very disappoint about their services..so pls rectific this thing your co-opoeration highly gratirtude regards pragati

I had ordered Domino's pizza with Paneer topping, was charged extra for it, but when the order came I see that there is no paneer in it.. Cheating the customers in broad night light when they have paid. Too bad Attached are the proofs for cheating.. Screen shot 1 ==> order details Screen shot 2 ==> order received

Hi Shaksham Pankaj, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address Rajabajar, Bailey Road, Shop No. 1, Ground Floor, Plot No. 859, Mauza Khajpura, Patna Sadar Revenue District, Bailey Road, Patna-800014. Ph-[protected], [protected] Guest Name : Shaksham Pankaj Guest Mobile : [protected] Guest Address : c/o late H 3A, Chitrakoot nagar GOLA ROAD PATNA INDIA Txn No : 9629ff5b242376fa1678 Order Number : 67 Time of Order : 1/12/2015 4:53:02 PM Final Total : 338 Payment Type : credit Trace No. : nb[protected] Veg Doubles[Qty-1] Crust : Classic Hand Tossed Size : Regular (serves 1) Rs. 285 Net Price : Rs. 285 Tax : Rs. 52.57 Total Price : Rs. 338 I would like to know the reason and if this is the service you are providing I am very sorry to say I am not interested. Please do the needful . Regards Capt. Pankaj

Hello, I got a mail that amount of 627 Rs. refund has been initiated from your end, but the amount that got deducted from my account is twice as i tried placing the order twice. Kindly see to it an refund the whole amount, Regards Preeti Dalal Email: preeti.[protected]@volvo.com

I ordered Domino's Pizza via mobile, amount debited but order came back as error ( push to kitchen like) Customer Name- venkateshwaran Phone No- [protected] Dominos Store Name- Dominos Pizza in MISSION STREET, PONDICHERRY, PUDUCHERRY Date of Incidence- 07/01/2015 Payment Mode - MOBIKWIK ( Transaction Type Debit from Wallet Merchant Name DOMINOS Transaction IDBMBK[protected] Debit Date Wed Jan 07 18:21:45 IST 2015 Debit Amount Rs. 861.00 )

We had gone to your outlet at Dominos Pizza, Rajpur Road, Dehradun today DATE:11/01/2015 along with family of 6 members...we were trying to order online prior to going there but due to some technical fault the order could not be somehow placed...we decided to go to your outlet instead..there we tried to know the technical difficulty that why we could'nt place our order online when we had a coupon discount...to our dismay your staff there was too rude to answer our querry..one Mr.Mohit Singh Rawat particulary was acting like a ruffian..we had ladies with us..??...and this staff of yours declined our request to make us understand that why we could'nt place our order online where i had already spoken to this person on my mobile..kindly note details...called from [protected] to [protected] x 6 times between 10:04pm to 10:40pm. coupon code: 105QFOWX valid till 15/01/2015...his attitude was of a hooligan...he could not understand a irritated customers psychology...instead he was very cheap, rude, and had the dare to call me outside the outlet to be physical...its a very sorry state of Dominos...where we frequent...kindly check this staff of yours immediately..its a total stab on your reputation by this locally appointed staff...Kindly note my number:[protected] and my name as Sagar kumar...you can reach me at [protected]@yahoo.in .Pls inform me of the status of my complaint before i decide to post this complaint publically as i have felt very insulted by the attitude of your staff...Much thanx...Sagar kumar

I tried to place an order for Pizaa online on 4th Jan'15. I heard that there is 20% discount offered for HDFC Credit card. But I didnt get that option. I called Dominos Tnagar branch (12.33 and 12.40PM) and checked with them. I was told that there is no discount for ordering over phone and I can avail 20% discount if i order online. After placing the order I didnt get confirmation message. When I called them, they said they didnt receive the order and the money will be refunded by HDFC. They also told me that I can get 20% discount if I place order over phone itself. So, I placed the order. Looks like my online order also was accepted as the delivery guy came to my home to deliver the pizza ordered over phone and he said there is one more order placed online will be delivered at 3PM. Pls refer to the conversation I had with the branch at 12.54 and 1.37 as well. I lost 20% discount (appox 200rs) because of incorrect info provided by the Tnagar branch. I want this amount to be refunded immediately. This is my first worst experience with Domino's and I hope this will be resolved immediately. I gave my feedback online on 4th Jan'15; however I havent got any response for that. Complaint number 541430 (4th Jan'15) I have provided feedback again. Your Reference No. is: 545396. (10th Jan'15)

We ordered for a Seventh heaven Cheese burst Pizza and Chicken wings at Defence Colony a-block which arrived late and not within the 30 minute bar, when asked for discount the domino's call receiver (lady called oma) said you will get a 300 rs discount, when the pizza reached the delivery boy asked us for full payment and shouted/insulted (at) us, then he called the manager and told him he had reached on time and that we are lying, (oma dissappears) the manager screamed with insulting behaviour on the phone, i will never buy from domino's ever again. you are making fool of customers first you said we will be refunded and when we ask your employee we get back talk?? you have proved you point, from now only pizza hutt ^^

We ordered veg-pizza. Domino's delivered non veg in the box of veg pizza. On top of box it is written veg with green veg label, but the pizza was non-veg. We went to manager and asked for apology for this. Manager said simply sry, that’s happen some time. Simply sorry is enough for this big mistake? The manger’s way of talking is like nothing is happened. This is very bad and not acceptable, Quality is going down day by day of domino. Domino management should be serious apologies for this Address: Block E1, 1st Floor, Beech Block, Manyata Tech Park, Near-Food Court, Nagawara, Outer Ring Road, Bengaluru, Karnataka 560045 My Contact :[protected]

I was trying to place my order online in the name of Mr. Rajesh Saklecha, mobile number [protected] with the email id as rachit.[protected]@gmail.com in Ratlam Dominos Pizza. I have made the payment using Mobikwick as the payment option for Combo of simply veg pizzas worth Rs. 225/- including the taxes. My payment was done but no connection was made with the dominos pizza ratlam kitchen. No message/email for confirmation of order came to me. Also I have enquired telephonically whether my order was placed or not by calling Ratlam dominos pizza, they confirmed that no order was received in their kitchen. One mail was also received by me on 3rd January 2015 itself stating that your refund will be done within 7 days. As 7 Days have passed & no refund is made to me, I tried to contact customer care of dominos +[protected], but the call could not be connected. This is purely cheating as my refund has not been made, & also I am not able to connect Dominos regarding this through any means. Kindly help me in this regard & pls process my refund.kf Rs.225/- asap. Attaching proof of transaction which I have received from dominos pizza on 3rd Jan, 2015.

I got the delivery after 30min and then also u guys didnt follow ur own guarantee policy.. the man who came for delivery was also so rude.. i[censored] just don't want to follow then why do u make such a policy.. very disappointed tHis time by ur behaviour n delivery.. pizza was also not in a good condition.. i ordered both the pizza cheese burst but none was dat..service has became too low, n sry to say u guys r violating ur own policy n making d customers fool.

order was delivered after 1 hour 20 mins and pizza was cold . delivery boy was rude and asked for full payment . he told service guarantee of 30 mins is not valid . when asked to call his manager he told manager is not available. My kids were waiting for so long for pizza at it was so disappointing due to poor service.

The Internet order booking was not working today so I ordered over mobile under the Friday "Buy One Get One Plan" at 7 pm to Rave 3 (Kanpur) Domino's and I was informed that the order would not be delivered within the stipulated Half-an-hour limit due to rush and I agreed and asked at what time could I expect my delivery. I was told that I should receive it within 9 pm and I was given my order number. Since there was no delivery by 9 pm, I kept trying over the phone to finally manage to get through at 9:30 pm to find out that the Pizza was out for delivery from the store at 7:30 pm and I was provided with the delivery-person's mobile number. The delivery person picked up my phone call only on the first occasion to claim that since he was already within a km away from my home, I should get my Pizza soon. Thereafter, my phone was not picked up either by the delivery-man nor could I reach the Rave 3 Domino. Finally at 11 pm, a delivery-man showed up with cold Pizza. How could we accept such a delivery? The Rave 3 Domino outlet has been quite erratic and this is not the first time that has been complains but they seem to be incorrigible. My kids have had a great liking for Pizza but with such a terrible repeated experience, I am not if we can have good things to say about Dominos anymore or not at least in India!

I had ordered for 2 Cheese Burst Pizza (1 Peppy Panner & 1 5 Pepper) from Motilal Nagar, Goregaon - West, Mumbai store, order number: 143, date: 09th Jan 2015. The quality of the pizza was not upto the standard and the pizza was not cheese burst at all, it seemed like a normal pizza with a bit more chesse than normal. When raised the concerned to the store, Mr. Vinod (Store Manager) didn't respond as expected and gave reasons for the sub standard pizza, as well he was rude with his talks. Have place an online compalint with Domino's Pizza (Complaint Number: 544296), but not sure how it will be taken up, hence I wanted to raised a complaint with the consumer forum as I feel cheated with the pizza's provided. Hope some corrective actions will be taken against the issues. Thanking you in anticipation.

Hi Monica Menghani, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address Mariplex, Kalyani Nagar, Shop/unit No. 14a, Ground Floor, Mariplex Mall, Land Bearing Survey Nos. 15/1, 15/2/1, 15/2/2, 15/3, 15/4, 15/5, 15/6, Village Vadgaon Sheri, Taluka Haveli, Kalyaninagar, Pune - 411014 Ph[protected], Guest Name : Monica Menghani Guest Mobile : [protected] Guest Address : 8th floor TomTom, Binarius Building, Deepak Nitrate, Pune- 4 SHASTRI NAGAR PUNE INDIA Order Number : 96 Time of Order : 1/9/2015 3:06:10 PM Final Total : 550 Payment Type : cash Trace No. : cash[protected] Advance Order Date/Time : 01/09/2015 04:15:00 PM Deluxe Veggie[Qty-1] Toppings : Onion + Crisp Capsicums + Mushroom + Golden Corns + Paneer' Crust : Cheese Burst Size : Medium (serves 2) Rs. 550 Veggie Paradise[Qty-1] Crust : Cheese Burst Size : Medium (serves 2) Toppings : Babycorns + Black Olives + Crisp Capsicums + Red Paprika' Rs. 550 [MOB06] 100% Off! : Rs. -550 All TAX inclusive Total Price : Rs. 550 Above stated is my order details. The pizza we received was without any veggies, when asked the devlivery boy he mentioned we subtracted the veggies but it clearly shows that we did not in the bill. there is a pictur showing the proof as well. We need a compensation and the smae pizzas with the toppings again.

Hiii... This email I am sending with a loads of DISAPPOINTMENT n a huge UNSATISFACTION... this is regarding LATE DELIVERY as well as INSULTING, MISBEHAVIOR from your (dominos') employees' side... for a first time had such a worst experience ever can have from servicing point of view.. A FARMHOUSE pizza of medium size was Ordered for home delivery on 07 jan 2014 at 7.36pm, order no 141.. we had a employee coupon of 40% off from nagar road dominos store which we first verified before placing order n then placed the order... the delivery boy ws present there at 8.25pm.. nearly 20 min he was late as well as arguing with us about address n address was also too easy as just had to come to sinhgad institutes, vadgao bk, pune... he came near lipton parking.. the delivery boy rather than being sorry for being late started to argue... for late issues n misbehavior we asked him to call his manager n I don't whom he made a call.. started himself to talk going away from us... we asked the person who was on call supposed to b manager for late delivery issue... he said that for employee coupon time span is not a barrier.. I asked they are not customer to give better service... in every dominos center there is rule to deliver within time period of 30 min then not with this sinhgad road dominos center??? how a manager is suppose to talk??? in a gentle way or a harsh n at the worst level???? that person who supposed to b manager says "tumko lena to lo warna order cancel krdo.." how he suppose to say this? he himself cancelled it n insulted me then he said such a surprisingly "next time se wapas kbi order mat dena aur ana b mat dominos me.." such a worst experience was this... we remind dominos for a good and a sharp service. but we dint know this type of mannerless n weird people also u have...this way we don't think we wud trust it anymore on dominos..we were hungry like hell that time reminded u n that moment this treatment was given as our hostel timing were also to close... we slept with empty stomach n just cursing ur service n a worst service ever can have... just clear me one thing that so called manager said that for every dominos there is different rules n regulations.. Is that so?? if yes then such a worst behavior u people do???tooo much disappointed like hell... I being a head member of Sinhgad Students Council, y wud I suggest any member or any of the student to go with Dominos after getting this treatrment??? I know its a big mail as in complain bt the words are less as compared to wt we felt like hell ever... just hope u will take a strict action as much as u can... else what we trusted u will make us regret forever n cudnt trust ever again... i[censored] feel that u value ur customer then this type of treatment shoudnt b given to anyone... please resolve our complain as soon a possible i[censored] value us as a valued customer... Thanking You...!! contact no- [protected] -Manoj Sawale

I have booked a pizza online on Jan 1, 2015. Because of some technical issues my transaction was failed, but till now i have not received my Money Back. Kindly do the processing fast and take the necessary action and send my money back ASAP. For reference :- transaction number - dc[protected] Email Id - honey.[protected]@gmail.com Phone - [protected]