Domino's Pizza Complaints & Reviews

Hi Sir/Madam,

I have ordered 2 orders - 1 with food panda & other with Dominos mobile App.
Order numbers automatically assigned to store SOUL SPACE - Doddanekundi. The order numbers are - 67 & 73 respectively.

The store people called me & denied me delivery saying it doesn't come under this area. If this is the way, then why the APP directs it to that store? They need to fix that mobile APP first & then take orders.

Can Domino's answer? I stayed hungry due to all this mess at your end. Annoying attitude & wrong information from Domino's side. Totally unacceptable.

Hello Dominos, I tried to place an order today. The order was of Rs. 437. The money got deducted but order was not placed online. I called up and confirmed with the Dominos JP Nagar 4th phase Kitchen. They said that the order was not placed. Please refund the money. The website service is bad. Return our money back. I also have the bank transaction id.The reference no. is[protected]. The order was booked with the phone number [protected].

Yesterday i.e on 21st of January 2015 we went to Domino's outlet in PREET VIHAR NEW DELHI. I have a coupon of buy 1 pizza get 1 free. Coupon code is 119WYLCT. But when I went to the counter to redeem this coupon, they said NO. They said they cant redeem this coupon. They said they didnt have this type of coupon in their outlet.. What this means.? R they not domino's authorized outlet. Are they doing some other job? We have no online delievery service in our area. They said order the pizza online but in that message no where it is written that we have to order pizza online to redeem this coupon. It was near the time of closing the outlet and we didnt have any alternative. We were very hungry . It was very disappointing situation as we were cheated by your coupon. Then we called on the number 68886888 they said it is our promotional message . There is some mistake in the message. In that message it is written that vld:29 jan. if it is valid only on 29 jan then why your company has sent this message 10 days earlier and there was nothing written that it is valid 'ON' 29 jan. It is written that vld:29 jan. It seems its validity is till 29jan. Your company misrepresents the customer. This is very bad. We will never go to your domino's pizza outlet again . Ever.. Never. We slept hungry last night. You are responsible for this as we didnt get food so late at night. You should serve people kindly. But we never get our company kind.

A large vegetarian pizza order was placed with a coke. Since there were only two o[censored]s we left three pieces on the side. Later, when I asked the crew to pack the leftover pizza they said no, how ridiculous is that. Wouldn't you want to pack the leftover food even if you go at the restaurant. Utter disappointment. It didn't stop at that, the sanitation facility was disgusting as well. In the country like India, and a reputated restaurant as yours, no hand wash solution or soap was available. Is this your standard of cleaning is?? If It is then I suggest you to shut the store. On top, to make the situation more worst, the manager (kirtan) didn't even bother to show his face to deal with the situation, BAD CUSTOMER service too. I suggest you do something about it or I'll go even further as I Myself am a REGIONAL MANAGER in London.

Dear Sir, I have booked a pizza through online portal of Domino's, after completing the entire activity, it shown that the payment is denied by bank, where in i have received a confirmation message from my bank in regard to the money deducted for the same. This is really disgusting to get such customer service. I would seek quick resolution for the same. Regards Ankita Rudra Ankita.[protected]@tatatel.co.in [protected]

i had ordered pizza through online my order payment was debited from my icici debit card but my pizza order wasn't placed, I had ordered on 12/10/2014 my order was of rs 470, they said it will be credited in 7-8 working days but its 2015 now, its still on hold, else give me my money back or i have to take legal action against you!!! contact me at: [protected] email: [protected]@gmail.com

i placed order on 10 jan 2015. money got debited from my account but i received any order. when i contact your lajpat nagar outlet they said they didnt receive any order. so i contact my bank as well. bank people said they have sent email to dominos and dominos have given a transaction id and said everything has been settled but i didnt get money bnack till now. transaction id given by bank is Transaction ID - c9ce542a95be4c83cc66. else give me my money back or i have to take legal action against you contact me at: [protected] email: [protected]@gmail.com

hey charanjeet this side from mohali.I have ordered a dominos pan 4 all yesterday from my mobile no[protected] at 6:53 pm by name of Mr.Rajinder at your phase 10 branch for which they have given me a time to deliver pizza between 30 to 40 minutes. but later your delivery boy call me at 7:29 pm from number[protected] and ask for house location & i explain him he commit me to reach their with in a while but i wait for him till 8:55 pm & call him again but the call was no reply. it was really very bad experience for me with dominos pizza due to which i had to face very embarrassing situation in front of my guest. so please reply me with north head authority phone number so that i can share my problem with them & hope solve this problem.

Respected sir, I have face huge problem to interact with one of your center (laketowmn)on coupon.they no info about coupons..but as well as your other center have.I am very disappoint about their services..so pls rectific this thing your co-opoeration highly gratirtude regards pragati

I had ordered Domino's pizza with Paneer topping, was charged extra for it, but when the order came I see that there is no paneer in it.. Cheating the customers in broad night light when they have paid. Too bad Attached are the proofs for cheating.. Screen shot 1 ==> order details Screen shot 2 ==> order received

Hi Shaksham Pankaj, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address Rajabajar, Bailey Road, Shop No. 1, Ground Floor, Plot No. 859, Mauza Khajpura, Patna Sadar Revenue District, Bailey Road, Patna-800014. Ph-[protected], [protected] Guest Name : Shaksham Pankaj Guest Mobile : [protected] Guest Address : c/o late H 3A, Chitrakoot nagar GOLA ROAD PATNA INDIA Txn No : 9629ff5b242376fa1678 Order Number : 67 Time of Order : 1/12/2015 4:53:02 PM Final Total : 338 Payment Type : credit Trace No. : nb[protected] Veg Doubles[Qty-1] Crust : Classic Hand Tossed Size : Regular (serves 1) Rs. 285 Net Price : Rs. 285 Tax : Rs. 52.57 Total Price : Rs. 338 I would like to know the reason and if this is the service you are providing I am very sorry to say I am not interested. Please do the needful . Regards Capt. Pankaj

Hello, I got a mail that amount of 627 Rs. refund has been initiated from your end, but the amount that got deducted from my account is twice as i tried placing the order twice. Kindly see to it an refund the whole amount, Regards Preeti Dalal Email: preeti.[protected]@volvo.com

I ordered Domino's Pizza via mobile, amount debited but order came back as error ( push to kitchen like) Customer Name- venkateshwaran Phone No- [protected] Dominos Store Name- Dominos Pizza in MISSION STREET, PONDICHERRY, PUDUCHERRY Date of Incidence- 07/01/2015 Payment Mode - MOBIKWIK ( Transaction Type Debit from Wallet Merchant Name DOMINOS Transaction IDBMBK[protected] Debit Date Wed Jan 07 18:21:45 IST 2015 Debit Amount Rs. 861.00 )

We had gone to your outlet at Dominos Pizza, Rajpur Road, Dehradun today DATE:11/01/2015 along with family of 6 members...we were trying to order online prior to going there but due to some technical fault the order could not be somehow placed...we decided to go to your outlet instead..there we tried to know the technical difficulty that why we could'nt place our order online when we had a coupon discount...to our dismay your staff there was too rude to answer our querry..one Mr.Mohit Singh Rawat particulary was acting like a ruffian..we had ladies with us..??...and this staff of yours declined our request to make us understand that why we could'nt place our order online where i had already spoken to this person on my mobile..kindly note details...called from [protected] to [protected] x 6 times between 10:04pm to 10:40pm. coupon code: 105QFOWX valid till 15/01/2015...his attitude was of a hooligan...he could not understand a irritated customers psychology...instead he was very cheap, rude, and had the dare to call me outside the outlet to be physical...its a very sorry state of Dominos...where we frequent...kindly check this staff of yours immediately..its a total stab on your reputation by this locally appointed staff...Kindly note my number:[protected] and my name as Sagar kumar...you can reach me at [protected]@yahoo.in .Pls inform me of the status of my complaint before i decide to post this complaint publically as i have felt very insulted by the attitude of your staff...Much thanx...Sagar kumar

I tried to place an order for Pizaa online on 4th Jan'15. I heard that there is 20% discount offered for HDFC Credit card. But I didnt get that option. I called Dominos Tnagar branch (12.33 and 12.40PM) and checked with them. I was told that there is no discount for ordering over phone and I can avail 20% discount if i order online. After placing the order I didnt get confirmation message. When I called them, they said they didnt receive the order and the money will be refunded by HDFC. They also told me that I can get 20% discount if I place order over phone itself. So, I placed the order. Looks like my online order also was accepted as the delivery guy came to my home to deliver the pizza ordered over phone and he said there is one more order placed online will be delivered at 3PM. Pls refer to the conversation I had with the branch at 12.54 and 1.37 as well. I lost 20% discount (appox 200rs) because of incorrect info provided by the Tnagar branch. I want this amount to be refunded immediately. This is my first worst experience with Domino's and I hope this will be resolved immediately. I gave my feedback online on 4th Jan'15; however I havent got any response for that. Complaint number 541430 (4th Jan'15) I have provided feedback again. Your Reference No. is: 545396. (10th Jan'15)

We ordered for a Seventh heaven Cheese burst Pizza and Chicken wings at Defence Colony a-block which arrived late and not within the 30 minute bar, when asked for discount the domino's call receiver (lady called oma) said you will get a 300 rs discount, when the pizza reached the delivery boy asked us for full payment and shouted/insulted (at) us, then he called the manager and told him he had reached on time and that we are lying, (oma dissappears) the manager screamed with insulting behaviour on the phone, i will never buy from domino's ever again. you are making fool of customers first you said we will be refunded and when we ask your employee we get back talk?? you have proved you point, from now only pizza hutt ^^

We ordered veg-pizza. Domino's delivered non veg in the box of veg pizza. On top of box it is written veg with green veg label, but the pizza was non-veg. We went to manager and asked for apology for this. Manager said simply sry, that’s happen some time. Simply sorry is enough for this big mistake? The manger’s way of talking is like nothing is happened. This is very bad and not acceptable, Quality is going down day by day of domino. Domino management should be serious apologies for this Address: Block E1, 1st Floor, Beech Block, Manyata Tech Park, Near-Food Court, Nagawara, Outer Ring Road, Bengaluru, Karnataka 560045 My Contact :[protected]

I was trying to place my order online in the name of Mr. Rajesh Saklecha, mobile number [protected] with the email id as rachit.[protected]@gmail.com in Ratlam Dominos Pizza. I have made the payment using Mobikwick as the payment option for Combo of simply veg pizzas worth Rs. 225/- including the taxes. My payment was done but no connection was made with the dominos pizza ratlam kitchen. No message/email for confirmation of order came to me. Also I have enquired telephonically whether my order was placed or not by calling Ratlam dominos pizza, they confirmed that no order was received in their kitchen. One mail was also received by me on 3rd January 2015 itself stating that your refund will be done within 7 days. As 7 Days have passed & no refund is made to me, I tried to contact customer care of dominos +[protected], but the call could not be connected. This is purely cheating as my refund has not been made, & also I am not able to connect Dominos regarding this through any means. Kindly help me in this regard & pls process my refund.kf Rs.225/- asap. Attaching proof of transaction which I have received from dominos pizza on 3rd Jan, 2015.

I got the delivery after 30min and then also u guys didnt follow ur own guarantee policy.. the man who came for delivery was also so rude.. i[censored] just don't want to follow then why do u make such a policy.. very disappointed tHis time by ur behaviour n delivery.. pizza was also not in a good condition.. i ordered both the pizza cheese burst but none was dat..service has became too low, n sry to say u guys r violating ur own policy n making d customers fool.

order was delivered after 1 hour 20 mins and pizza was cold . delivery boy was rude and asked for full payment . he told service guarantee of 30 mins is not valid . when asked to call his manager he told manager is not available. My kids were waiting for so long for pizza at it was so disappointing due to poor service.