Domino's Pizza Complaints & Reviews

I have ordered by pizza online and the order was placed successfully. .. But then suddenly after 30 minutes from the branch where I'm going to receive my pizza they call and said delivery can't be done there and when I asked why??? They have a very foolish reason we do not deliver there while I have also received some orders earlier also to the same order. . What kind of service they are giving . Just doing the things as they wish they want... That's very much disappointing

Hi I am purchased a pizza in sarojini nagar market dominoz pizza centre. Today offer buy one get on free. After order they are given one piza and they say I am not said about free piza. They are not given free piza. ThanksThanks Akhil [protected]

this is complaint for dominos jamshedpur, bistupur outlet.we have been orderng pizzas from there.on the last three ocassions of order we ordered cheese burst but all three times it was ordinary quantity of cheese, there was nothing like cheese burst in it.once after complain they made it again but rest of the time we opened it at home and could not even return and had to eat the ordinary pizza.

from:Abhishek Garg <[protected]@gmail.com> to:Guest Care Dominos <[protected]@jublfood.com> date:Fri, Dec 19, 2014 at 7:41 PM subject:Re: Guest Services Domino's Pizza Indiamailed-by:gmail.com I ordered a dominos pizza tomato and cheese with extra topping of paneer at 5:44 PM via order 181 from basant lok dominos outlet in vasant vihar new delhi 110057 from phone +[protected].the pizza never came for 35 minutes and i called dominos who told me the delivery time due to rush was 45 minutes; but it was never mentioned to me on phone.I finally recd pizza after 50 minutes and Mukesh, their delivery boy said he delivered pizza initially on ground floor within 30 minutes to the house helper. But on the bill it was clearly mentioned that order had to be delivered to basement and not ground floor.So I asked Mukesh to take back the pizza as I just did not want it anymore. He had apparently been called by Dominos and asked about it, so he went back to ground floor of my house and collected it and came to the basement to give it to me.After he left and some 20 minutes passed, a Trainee from Dominos called me and requested me to please accept fresh complimentary pizza and after some reluctance, i agreed to take it. After another 20 minutes I received the Pizza and noticed that it was soggy and not fresh at all. I immediately concluded that it was the same original pizza that Mukesh had delivered to me and the Dominos trainee had the cheek to heat it up and send it again through another delivery boy.I am very angry and called Dominos and explained the situation to a lady who picked up my call and told her I will make a complaint online immediately and asked them to take back the soggy pizza still lying in my posession, as I will not eat it.She requested me to hold the phone and came back telling me that this particular trainee will call me up but avoided to give his name to me and I also could not remember it.I called after another ten minutes asking her for the order number and now nobody is calling me from dominos or taking back the soggy pizza as the particular trainee is scared of revealing his name to me, since they know i am making a complaint online.i request you to please take up this matter urgently and get back to me, your pizza outlet totally spoiled my mood and it was VERY unprofessional on Dominos part to AGAIN send me the same soggy pizza after re-heating it and not cooking a fresh pizza.it reflects very badly on yr brand name and i also dont feel good making this complaint, but u must find out the name of the trainee and take action against him.I also want someone to get back to me regarding this matter and tell me what compensation in the form of coupons, et al can be provided to me? thanks Abhishek Garg [protected]; [protected]; [protected]@gmail.com ps - complaint reference number for online complaint is Guest Feedback Reference ID is:: 529280

I have ordered One medium Chicken D ominator and Corn and Spicy Checken Topping on last 17th December 2014 and my delivery time was 8:30pm but I got the delivery after 3 times calling to your store executives and also Shift Manager at 10:45pm i.e. after 2:15hours with worst quality bread. Therefore, we could eat the pizza also. This is the 3rd time I had to suffer like this. When I told this to your shift Manager surprising he was saying that we would stop delivery in your area.Was it the way of customer handling????? I willl never ever purchase any Pizza from your Dominos Bistupur Store, Jamshedpur. I am also attaching the Photo Proof for your reference. My Order number was 133.

Hi..This is sahana from bangalore and i live in G.M Palya, K.G colony road. Everytime i call dominos, they keep transferring me to diffrent locationsand finally every branch says they would deliver till G.M palya but not deliver to K.G colony... what the hell. ?? K.G colony is in G.M pallya. So you are telling me you can come till nandhini bakery bt u just cant get into the road opposite because its out of your limits?? its not even half a kilometer from there... This is really dissapointing that i have 3 dominos within 4 kilometer radius...indranagar, C.V raman nagar and domlur but everytime i called they refused to deliver... what is it?? is K.G colony like LOC border for you guys???its not even half kilometer from nandini bakery...All ur branches suck...!!

Dear Dominos, hi i am your very loyal customer since 2010, yesterday[protected] i visited to your Jaipur restaurant which is situated at vidyadhar nagar at 10:51PM. i orderd 3 pizzas (order no. 25 4, invoice no. DPI66562/14-15/62452) and they serverd me the worst pizza (pizza base quality was worst) ever in my life if we talk about Dominos specially. i complained about this, concern person said since morning no one has complained me about this and now you are complaining. they didn't listen to my concern, i asked for another pizza and concern person said now we can not provide any another pizza. At that point of time we were hungry but we return those pizzs and left hungry from your restaurant. it was not expecting from such a good brand like you. i am so sorry team but yesterday i got emotionally hurt from such a negative response. thanks & Regards satyam pandey [protected]

This is the second time that I have found there to be no cheese in my cheese burst. .already I have given up all hopes to find any toppings on my pizza but the one crust that I liked has also lost its quality. .I had just ordered the cheesy wonder pizza and found that there was very little cheese on dominos charges around 85rs extra for it and still no cheese. .I had ordered from the panchpakhadi thane ( w ) branch and order id is 121.

my registered number with dominos is [protected]- address is Flat no 806, Sahyog society, Building No R/6, R. M. Road, Jogeshwari- W, Mumbai- 400102. when contacted by phone at the outlet-Ground Floor, A Wing, Shop No 12, 13 & 14, Plot Bearing Cts No- 35/1-31, S V Road, Jogeshwari West, Mr. Munir denied our order- stating they will not deliver Shaikh Mohammed Asif

After my order get placed and payment done, I get a call that say pizza can not be delivered at following address because it doesn't fall in our area, and I am told order will be cancelled. When I asked them to transfer my order to other area I was told I had to pay again and I will get refund after 7 days for cancelled order. Why should I pay again 1st they don't mention which area I should pick. I have already recived order from same store before once they them self told that.

I had ordered for a home delivery and had paid online for the pizza. However the pizza arrived post the 30minutes scheduled arrival. I spoke to one of the staff at the store and she assured I would get a refund within 7-10working days and now it has been over 15days but no response. Also there was no mail sent regarding any confirmation that refund would be given. It was a telephonic conversation. Kindly let me know why is there a delay in the refund. PFB the details:- Customer Name - Sumita Dominos pizza outlet - Vile Parle, 406, S.v. Road, next To Pawan Hans Airport, vile Parle(w), mumbai - 400056 Bank's Name - ICICI Bank

Dear Concerned person, Dated on 05.12.14 at 6 : 45PM I stepped in with your koramangala branch, with your offer message sent from your end. I showed to your staff and he told me to wait ill check with my manager.I waited for 45Min, but he didn't come, after called for other staff and explained the same story from beginning, and he told me to wait for 5 min, Again I waited for 20min.Finaly I got an reply after 1hour1 hour and 5 min, sorry sir saying sorry sir we are not aware of that message we can't we do anything. At last I gone out with empty hand from your Dominos. Regards Deepak Kalvin [protected]

From Airoli, Navi mumbai, on 13th i booked piza for my son ordered that non veg piza, sandwitch with coke cold drink but that delivery boy not given coke cold drink and he has collected all item money. I feel very bad because i booked order from my son from outstation to my child at home and delivery boy has cheated to my son. I reported to airoli piza manager mr. mangesh 2 times about same but he did not revert me in 24 hrs. Finally lodging this complaint by this mail. i booked complaint on[protected] last half an hour before. Regs, S.B.Shinde [protected] [protected]@india.com

Dear, I placed an order online on 13th dec 2014 in the evening although the amount was debited but order didn't process. I spoke with customer care they said amount will be credited. I just wanted to know by when amount will be credited.

hey this is atul here i placed an order online on 13th dec 2014 although the amount was debited but order didnt process. I spoke with customer care they said amount will be credited. I just wanted to know by when amount will be credited. Atul [protected]

I ordered a regular cheese and tomato pizza, a choco lava cake and chicken fries from Dominos online. The choco lave received was NOT in its original state and was spilled. Also, the chicken fries were seemingly stale as the taste suggested. The order's trace no. is dc[protected]. I made this order on 15th December, 2014 I demand immediate compensation or else I will have to take this matter to social media.

Dominos team, I have placed two online orders on dominos chandigarh One on friday and other on sunday Both the payments were made online but the order was not placed. So i request dominos to kindly refund the money My payment ID is[protected] for rs 354 And the other one was placed yesterday of rs 417 Aayan Gupta +91 [protected]

Dominos complaint ref. no. 525936 I had placed my order no. 493 on Dec.14, 2014, at 08.55pm as also printed in the bill received alongwith the order through online ordering and paid by net-banking directly from my savings account, to your Vasundhara Enclave branch (which serves my area in Noida). However, the delivery was made quite late and took around a complete 1 hour and was delivered to me at 09.53pm. I had also been trying to get in touch with Vasundhra Enclave branch at[protected] non-stop for almost 30-35 mins but to no response, it was either ringing or going in the waiting line, from my mobile phone which I also showed to the delivery boy that no-one has been responding to my calls. I request you to kindly arrange for the refund of INR 300/- to my account at the earliest.

Hi, today I had order my pizza (order 523) from online site. It has been more than 40 minutes and the pizza hasn't been delivered. Even after calling dominos, they said that the delivery boy had left and that they will be refund the money. I asked them for the acknowledgment for the refund which they did not provide. I still have doubts if the money will be refunded or not. Also the service is very poor for the dominos which is located in Vasundhara enclave, Delhi-110096

Yesterday evening at around 10 pm I ordered an online medium size farmhouse pizza at your domino's website for home delivery at my address room no 300, P-block new doctors hostel, PGIMER, sector 12 chandigarh . The site showed my order no. As 397 at Ur kitchen address SCO 29 sector 15-c chandigarh and the updates on the site showed pizza getting baked, packed and ready to be delivered by some Mr Satish which on the site was updated as being on his way. i kept waiting till 11pm there was no call on telephone even leave the pizza apart, then I called on the no provided on your web site [protected]. where my call was not been received. I was really taken aback and had to sleep empty stomach I also wrote on the feedback form provided on site but to no relief. Today 1 of the associates from the same kitchen at around 5 pm calls me up for formality. I am really embarresed and frustrated with your services. You on your site say 30 mins or free its been more than a day now and still I have only been assured on calls for no relief. I am really frustrated with your services and promises and will have to write to higher authorities if no action is taken within the next 24 hours. devashish mobile no: [protected] email id : [protected]@gmail.com