Domino's Pizza Complaints & Reviews

Dear Team, I had visited your Ghatkopar East outlet on the 21Nov and was charged twice for the total amount of Rs.485. When the lady at the counter charged my debit card for the first time, I immediately got a message from Citibank that the amount is charged. I showed that message to the lady who said that they did not receive the payment and called her manager on duty guess his name is Prashant. She charged the card again and said the same was declined and the second time I did not get any message from the bank. The manager smatly gave me the receipts of the declined transaction to show the payment is not received. He even assured that if the card was charged the amount would be reversed 48hrs and I allowed him to try again. This time the payment did go through and he gave me the receipts to sign. I visited the outlet again on 27Nov as the amount was not reversed.Spoke with a different manager named Aakash who asked me to wait for the next 24hrs. I did. Still the amount was not reversed. I visited the outlet yesterday 02Dec and spoke with Manager Mukesh who said he will check with the IT dept and call back in an hour. I still did not receive a call from him. Request you to kindly look in the same and revert the amount to my card. My contact number is 0091 [protected]. Regards, Steffi Lazarus

Hi, Yeterday i have visited dominos online pizza order placement.Opp to manyata tech park Bangalore-Dominos counter.I have placed order by providing my mobile number [protected] through PayU money option.sub order ID b24e010a3b7d4aec9441 and transaction ID of PayU money Payment ID:15320990. Myself visited the store to collect order, store manager said no such order has been received from your mobile number and denied to give pizza, so kindly refund my amount. FY i have placed online order yesterday at 6:56 P.M

I am not happy with your service. I dont want your pizza next time. Please not give guarantee if your not able to give pizza on time. And also I am not look for pizza i want hot pizza. And you people also know cheese burst pizza if you order you want hot one. I am really unsatisfied with your service. I have order pizza at 9.09 but didn't get pizza till 10.20 clock. This is your service. I am giving party to my friends in front of them I am feeling guilty because of your good service thanks you... and my friends are hungry stil 10.44 my order no is 98 and Nagawara store

Hi .. I have made a transaction on Domino's India site, and paid using mobikiwk wallet on 12th November and the transaction was failed, Rs 2382 is deducted from my mobikwik wallet and Transaction Id AMBK[protected] (its from mobikwik)I have contacted Domino's Call center and raised concern (Guest Reference ID 506526 on Domino's India site), but there is no proper response either from the customer care or from the respective Domino's point (Raheja mind space, Hyderabad)I have called to the Domino's call center and Domino's center at Raheja mind space several times .. and ended up with no proper answers and they are promising to call in next hour and next working day ... but never made a call back with proper answers ..Its very poor customer service from Domino's .. its almost 4 weeks after the transaction failed Attached mobikiwk Invoice for the transaction.

I often order pizzas from Domino's, yesterday I was at my relatives place where we planned to order for some pizzas. I called the number where I was re-directed to the closed outlet. I spoke to the this lady who noted the temporary address for delivery, things were going fine till I mentioned the word "Chawl" towards the end of conversation. The minute I said that this lady bluntly told me that they don't do deliverys in Chawl. I was so annoyed with her and told her that its a row house and not a chawl to which she transferred the call to her supervisor. Supervisor came on call and the first thing that he told me is that they don't deliver to a Chawl to which I asked a reason and he simply puts me on hold and transfer's the call to his Manager. Now the Manager comes on call and does not let me finish rather starts putting his point across. He then tells me that if the address is traceable then they do deliver to that location but as per our policy they normally don't deliver to Chawls. The pizza was delivered without any issues but one of them was fully damaged which was again replaced. I informed the manager that though this is a row house I am still concerned about people who actually live in a Chawl and want to eat a pizza. Will you not deliver to them only because they live there?? I got no answered hence posting this.. Please stop being biased and if you can't deliver to a specific location then please put that across in a gentle manner rather than offending your customers. This experience was indeed a disgusting one.. Feel sorry for them as they still categorize people on basis of their location.

Sir/Madam, This is to bring to your king notice that your claim of delivery of the ordered PIZZA in 30 Minutes is bogus and misleading. In support of the same I am sharing my personal experience with you where not only the delivery boy but all your senior Managers had refused to register the delay in delivery on the delivery challan. I placed an order vide order no. 280 dated 29/11/2014 with you Shop no. 6-7, Commercial Shopping Complex, New Delhi - 110021 (Ph.[protected]. The said order was booked though my mobile no. [protected] at 9:00 pm. as against the actual time mentioned on the order is 9:10 p.m. means there is a delay in booking the order itself of about 10 minutes with malafied intention at the first stage itself. When did not receive the delivery of the ordered items I again called them at 9:50 p.m. to know the status of my said order. However, the ordered items were delivered to me at 9:53 p.m. i.e. after about 52 minutes or the actual order given to them against their claim of delivery within 30 minutes. When I asked the delivery boy to mention the time of delivery on the challan, he refused to mention the same. On this I contacted Mr. Narinder and Mr. Majinder, who were claiming as manager of the store but they also refused to mention the time of delivery on the challan and infromed that there is no such claim that the ordered items will be delivered within 30 minutes of the order or they will not charge the customer. The said act of your staff/partner not only amounts to unethical behaviour/practices but they are also liable to be prosecuted in the appropriate court if required, which please note. Your such associates are spoiling the image of your Company and are denying the claims of the Company being published every where for their in capabilities. You are requested to please take strict action against them and confirm so that they should not be able to cheat the public any more. Anil Mahajan M-[protected]

My order number is 222 I have ordered Pizza online at 8:59 pm(1st dec 2014). Address of restaurant is given below. Restaurant Name RAINBOW PLAZA Restaurant Address GROUND FLOOR, SHOP NO.18, 19, 20RAINBOW PLAZA, SURVEY NO 7RAHATNIPIMPLE SAUDAGAR, PUNE - 411017 PH.NO.[protected]/ 58/ 27206062/ 27206063/ 27206064/ 27206065/ 2720610 I am writing you this complain at 10:05 pm same day still i didn't recieve pizza. They are telling me that address didn't come online but this is not fault. I need compensation for this, i am regular customer and this is not the proper way to provide service.

Last week i have ordered pizza with Dominos, OMR store. They told me that my address is too far to deliver. They dint even given any response until i call them after two hours of my order. Then they gave me above bull response. I immediately canceled the order and asked them to refund my money back. They have told that the money will be refunded with in a week. But it is alsmost 9 days and they din't refunded my money back. Why dont they have internal transfers of the orders which they dont deliver to the specified location. why do they cheat people like this. Store i have ordered is DOMINOS PIZZA, OMR STORE, CHENNAI, TAMIL NADU

I am regular customer of Domino's and i enjoy Domino's Pizza a lot . However i am not able to avail the home delivery facility of Domino's . I am currently staying at Roop Nagar, Jammu ( Jammu and Kashmir ). The home delivery service of Domino's is available upto Janipur which is adjacent to Roop Nagar ( My current location ) . It takes about 2-3 minutes for a person on a bike to reach my house from Janipur . I request the Domino's authorities to please add Roop Nagar in their home delivery database . Current Location : Roop Nagar, Jammu ( Jammu & Kashmir )

I had placed an online order for cheezy wonder pizza on 30/11/2015. Order no 70 at bistupur, Jamshedpur and paid through debit card.After the payment is successful, i am told that it is not available, and the store manager is not agreeing to a refund too.I am shocked by this attitude of yours.As it is mistake on your part, you should refund me the earliest.Please look into it at the earliest.

Guest Details Name Ketan Sunke Mobile Number [protected] Address A/304 Abhinav Avenue complex JHADESHWAR ROAD, BHARUCH Restaurant Name MUNICIPAL SHOPPING CENTER Restaurant Address SHOP NO. 3, 4 & 5, MUNICIPAL SHOPPING CENTRE, CIVIL HOSPITAL ROAD, OPPOSITE RELAX CINEMA, BHARUCH-392001, PH-NO:[protected] Order Date/Time 11/23/2014 9:45:42 PM Form of Payment cash Order No 266 1 Non Veg Doubles 355 Sub Total 355 Tax 70.80 TOTAL 426 Pizza was delivered for above order still full payment was taken by to pizza boy. As per pizza is free if it delivered after 30 mins.

Hi, I place my order around 11 30 AM to be delivered in sector-14 gurgaon at 12 30 PM . Although payment was successfully completed but order was not placed. I waited for some 30 mins and called up the pizza delivery number[protected] . From there I got to know the order is not placed yet in any of the dominoes outlet. I am attaching photo proofs along with the complaints. Kindly let me know what is the reason behind this failure and how to go about it in future. Also how and when will I get my refund . Regards Hitesh

My name is Kishore. I am studying law in christ university Banglore. I have 2 coupons given by dominos chennai and I am not able to avail these when I went to eat in Dominos Hosur road, Bangalore. The person in charge was Mr.Bikash and he said I could not use those coupons since they were not issued by that particular branch of bangalore. How is this fair? Dominos branches are found in a lot of places and isn't it fair if the coupons are valid everywhere? The coupons expire by 31st of Jan so I request you to kindly take action so that I can use my coupons there.

Dear sir, This is to inform you that, I am living in bhilai as my job is there. I am living at Nandini Road, Bhilai. I am very fond of dominos pizza but at my place dominos is not delivered pizza. Nandini road is near to bhilai power hohoushouse railrailway station. Please take my complaicomplaint and start delivery ttherthere

My Order - Chef's Veg Wonder I am a regular Domino's customer, and have been enjoying Domino's Pizza since years now... But today had worst of experience with Dominos in Ramagondanhalli, Varthur main road, Bangalore. Phone no of Dominos[protected] 1. First of all when I called, the lady on the phone seemed a little ill-literate, as she was not able to get the address that I was telling her. So finally she had to handover the phone to someone else for taking down the address. 2. I called up and placed my order at 9:46 PM, and I didn't get my pizza till 10:30 PM. I called at 10:22 PM again, and they said that it will take another 5-10 mins... This was ridiculous...considering that my location was just across the road. 3. I had specifically asked them to send me a fresh pizza with fresh base, cheese and veges. But when the pizza arrived, it was cold, cheese was hard and stale, and the pizza base was stale and hard too. 4. I had specifically asked them while placing my order to send change with the delivery guy. But he didnt have enough change, so I had to pay extra for the pizza that he delivered. This was one of the worst interaction I had with Dominos.

I have made 2 transaction of 498 and every time I place the order for sapna sangeeta mall indore dominos, payment was successful but it get hanged at submitting order window, I have paid through mobikwik wallet. It is really very much irritating. I'm very much disappointed from dominos online service. Also attaching the picture of window where order got stuck. Txn ids: AMBK[protected], AMBK[protected] Order placed in name of Prabhjot Singh, mob no. [protected]

I had make a online order for pizza at raiganj south. payment was done by online method. Confirmation mail was sent to my mail, but at last they cancel the order and saying they will return money after 7 days. I was only have that money that time and it was the marriage anniversary of my father, I was feeling very humiliating and my promise was broken due to Dominose. Please help me sir

A Call was made to place an order at Dominos Kharghar sector 20, at 7:20 pm, the pizza was delivered at 7:53 pm ie.after 33 mins after ordering the pizza. But according to the delivery boy, he was on time. When we asked for a free pizza...the delivery boy refused to give it giving reasons that he had reached on time...He was too rude and tried to escape from the situation by not giving the pizza...Ultimately we paid for the pizza...we also intimated the higher authorities of dominoz about the incident...but they were ignorant about it and defended themselves...Its sad that when a company promises the consumer about pizza delivery before 30 mins or get the pizza free...ultimately refuses to do it when the need arises... we tried to get a picture of the delivery boy whose name is Mohan which we are attaching along with this complaint.

I, order Pizza online for my son who is studying in Gautam Buddha University Greater Noida, at 7:49 PM order was accepted and as I am tracking the Pizza was dispatched and Satinder was on his way to deliver Pizza. A person Call me at 8:18 from Mobile No. [protected] and told me that they will not deliver the pizza at GBU. It is not first time that I order Pizza for GBU. Every time they deliver but this time they told me that they will not delivered the pizza and cancelling the order the person speaking rudely and when I told him that I will make complaint, his answer is what ever you do ( jo tujhey karna hai ker ham pizza nahi deliver karey gai). I am enclosing Payment Receipt and Tracker Status

payment made Rs:435 on nov 24th evening to[protected]PAYUJUBILANTFOODWORK) was failed and even contacted bank for refund, they said payment already made to dominos and asked to contact you for refund. so iam requesting you to look into this and refund the amount. attaching pic fro netbanking. regards praneeth [protected]