| Address: Indore, Madhya Pradesh |
To Whoever it may concern,
I ordered Pizza on 7-12-14, with order no. 379 from Dominos Ranjeet Hanuman Road, Indore. My order was placed on 10:45 pm I received the order at 11:50 pm for that I was constantly in contact with Dominos Store. After receiving the order I noticed the Box was damaged and was in bad shape and it felt cold cause its been more than an hour since I ordered when I opened the box which contained the Pizza I was shocked to see the upper layer of box was sticking with the upper crust of the pizza, pics for the same is attached, than I confronted with Dominos store they gave an excuse "these things often happens in delivery" I was speechless after listening to their response. After listening to the excuse I came to know that these are reoccurring events, and actions was taken on prior faults/mistakes. I was left frustrated, Irritated and angry not only with unprofessional attitude but with irresponsible and casual behavior, as I understand this is a Consumer/Customer driven business high level of professional/responsible behavior is expected. This kind of behaviour is not tolerable.
In between the events I also gave feedback to Dominos Care for the late delivery of my Pizza for which I am provided with a Reference Id:-520025. Screen shot of which is also attached.
I had a conversation wit Mr.Arun / Rajvinder Singh who worked at Dominos Ranjeet Hanuman Road, Indore as Shift Incharge he is aware of the whole event.
I request to consider the gravity of the situation and from now on would like more educated, professional and responsible peoples to deal with my food/orders.
Regards
Ankit Tiwari
Mobile No:- [protected]
Aug 14, 2020
Complaint marked as Resolved
Domino's Pizza customer support has been notified about the posted complaint.
on 12th of june three attempt was done by me to purchse piza but all ware unsuccessful due to some technical reason, regarding that i have received mail from dominos, for your reference copy of mails are attached below.
issue is, no refund is done tome till date infect i have sent mail in this regard to them on18 june but no reply received, copy of my mail is also enclose for your reference, i request you to look in to the matter and do the needful.
Thanking you,
Umesh jangalwa ([protected])
BHOPAL.
Hi Umesh Jangalwa,
Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. In case you have applied an unique coupon, it will be automatically reactivated after 1 hour. We sincerely regret the inconvenience.
Your transaction number is cc[protected] dated[protected] amounted 536.
However in case your order was successfully placed in subsequent attempt, then please ignore this notification mail.
Hi Umesh Jangalwa,
Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. In case you have applied an unique coupon, it will be automatically reactivated after 1 hour. We sincerely regret the inconvenience.
Your transaction number is cd[protected] dated[protected] amounted 536.
However in case your order was successfully placed in subsequent attempt, then please ignore this notification mail.
Hi Umesh Jangalwa,
Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. In case you have applied an unique coupon, it will be automatically reactivated after 1 hour. We sincerely regret the inconvenience.
Your transaction number is cd[protected] dated[protected] amounted 536.
However in case your order was successfully placed in subsequent attempt, then please ignore this notification mail.
the below Mail was sent to domino's on 18 june but no reply received yet.
With reference to above mail, i haven't received money back of three failed transaction Dt.12 june amounting to Rs.536/- each out of which two attempt done through my paytm walate and one attempt through credit card .
look in to the matter and refund my money immediately.