Domino's Pizza Complaints & Reviews

Dominos Pizza are not able to kep their timeline of 30m min and deliver cold Pizzas. I ordered dominos Pizzas on Nov 7th at 12:15pm, attached screen has the ordered details and paid using my Credit Card, and around 2pm after many calls to the restaurant the delivery boy delivered the pizzas. Pizzas were not hot and fresh, and we asked the delivery guy to take it back. But he mentioned, as per policy, if they fail to deliver by 30 minutes the will deliver it for free, as I already paid using online transaction he mentioned the entire money will be refund in 7 days. I called the restaurent as well and they confirmed the same. Its nearly 3 weeks now and didnot hear from them and the money is also not refunded. I am not sure whom to contact on this now. Attachment has the order details. Kindly address this issue asap. Dominos Restaurant Address Ascendas It Park, First Floor, Unit No.11 (food Court), Ascendas It Park (chennai) Limited, Pinnacle Building, International Tech Park, Csir Road, Taramani Chennai- 600 113 Ph[protected], [protected] Order Number : 16 Time of Order : 11/7/2014 12:15:02 PM Final Total : 358 Payment Type : credit Trace No. : cc[protected]

Last week i have ordered pizza with Dominos, OMR store. They told me that my address is too far to deliver. They dint even given any response until i call them after two hours of my order. Then they gave me above bull response. I immediately canceled the order and asked them to refund my money back. They have told that the money will be refunded with in a week. But it is alsmost 9 days and they din't refunded my money back. Why dont they have internal transfers of the orders which they dont deliver to the specified location. why do they cheat people like this. Store i have ordered is DOMINOS PIZZA, OMR STORE, CHENNAI, TAMIL NADU Hi dattu raghava, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address Okkim Thorapakkam (omr), Old.148, Survey No.345, 1st Floor, Best Towers, old Mahabalipuram Rd, Opp Cognizant Technology Solutions, , chennai - 600096 Ph.no.[protected] / 1144/ 24581021 / 22 / 23 / 24, [protected] Guest Name : dattu raghava Guest Mobile : [protected] Guest Address : plot 8283 B2 RAMZ Apartments, shanthi nagar, perumbakkam KARAPAKKAM CHENNAI INDIA Order Number : 70 Time of Order : 11/22/2014 2:19:22 PM Final Total : 102 Payment Type : credit Trace No. : cc[protected] Margherita[Qty-1] Crust : Classic Hand Tossed Size : Regular (serves 1) Rs. 85 Net Price : Rs. 85 Tax : Rs. 16.53 Total Price : Rs. 102 Thanks, Raghava Dattu. dattu.

i placed an order online for some pizzas and an amount of rupees 739 was deducted from my account and my order dint get placed.its been a week and my money is not refuded back.kindly make sure that my money gets refunded or else i need to take it to some higher extent

Hello I am Rajendra Bangar From Indore, I am visited your outlet in prime house, block A, ground floor, GF32, Sch No.54, Meghdhoot Park Road Indore, I'm purchased some item in your shop and bill amount rs 454.28 rs. due to concern about my mobile no [protected] have received your message for discount related msg From DM-080008 dt 27/11/2014 time 10.34 am service centre no [protected] and msg title is 2nd domino's anniversary. here's a treat get 20% off min bill Rs. 350 valid only pizzas & Bread Coupon Code MOB03 valid 06Dec. About my query againts this message when i am purchased Veg Pizza against invoice no. DPI66307/14-15/120552. and i am discussed your shopkeeper for give discount on that invoice no. but he did not give me discount and i am pay full amount on this bill. i am your old customer please give me positive response for this inconvenience. My contact No is [protected].

I was trying to place an order on dominos website but due to some error amount was debited from my account but order was not placed. Amount was 346rs. I request dominos to reverse the transaction as soon as possible. Login phone number [protected], Keerthan Sharma

i ordered a hawaiin pizza and a taco mex non veg. second time consecutively in one month i received what i can only call nothing like domino's. The cheese burst had no cheese, the tacos were raw on the outside, the crust wasnt at all crispy as it usually is. it has been a disappointment. on calling the place, they promise a remake and then after half an hour send me only the tacos. I have been with domino's since 3-4 years and i know what quality means. anyways i had no choice but to send back the tacos and pizza with the delivery boy. it is sad. the whole thing. on calling the place again, they tell they would examine the pizza. i dont think i need an approval of some fresher who is here since a year or two to tell me what cheese burst is like and what tacos taste like. i didn't ask for a refund. i have been absolutely disappointed.i dont think i would ever get this thing delivered to my place ever again or for a party. not from this branch atleast. They should rather shut this one down, they know nothing of dominos. for your reference: store: branch: vasant square mall, vasant kunj 26 novemebr 2014 order 342. by the way this started at 930 pm and i had nothing good enough to eat till 11:30 pm, so i assumed it doesnt bother anybody.

On 11/21/2014 I placed an order and made the payment online, the final total was Rs.2318. I was later informed by the outlet that they didn't have Crispy Chicken Strips[Qty-2] which ammounted to Rs.238 + taxes and the same would be refunded to me. This hasn't been done as of yet. For the same order I also applied a coupon that guaranteed a pizza of same or lesser value free with another pizza. I went on to order four pizza's assuming two of them would be free but only one was free. This proves that the coupon was misleading in information or was not properly implemented by Domino's. Please help me get back my money.

On Sunday 23-Nov-14 around 5:00pm, I placed an order for pizza online. After waiting for 1.30 hrs and not receiving the order, phoned back to check, why the delay of my order. To my shock, the outlet said they received no such order. After paying through net banking online, the transaction did not return back to Domino's website to give me order details. So my money is received but no PIZZA or order details. I tried to contact Pizza customer service through chat multiple times and dropped the details of my payment. After 3 days they are not even bothered to look at my issue. If you like Dominos buy through cash never use online. I am planning to raise a case in consumer court, as I have details of my online payment through my Bank. Suggest to all my friends and community to do the same. Regards Anil

We made an online order from bangalore for wakad, pune area on 7th November 2014. The order was cancelled due to system not finding a suitable ordering restaurant (dominos) for order fulfilment and no pizza was delivered. The payment amount Rs.435 (Transaction ID: AMBK[protected] ) is not refunded till date. Also i am unable to find any customer care number (working) to raise the complaint. Request you to kindly resolve it.

1.) Firstly the order was placed at Chowringee branch kolkata west bengal. It autumatically got shifted to park street branch with any intimation to customer. 2.) On late arrival of executive Mr. Dharmendra Kumar of park street branch kolkata, he argued showing wrong time and misbehaved with the customer. Very poor service. Kindly look into the matter and take strict action.

Hi, I made a transaction on 7/11/2014 to Dominos online order of rs. 502/- . But once the payment realized I haven't received any order Id or any other customer receipt from dominos. So with this issue I called Dominos immediately but as per dominos customer representative, they said that they haven't received any amount from my account on that day. So after that I again placed an order and I paid on cash on the same day. But rs. 502/- got deducted from my account for the first online transaction and as per bank same has been credited to dominos account. I got y our email Id from dominos. As per Kotak bank Please find the confirmation received at bank's end for the below mentioned transaction which Kotak bank has sent me: OS PUECOM[protected] [protected] - PG-[protected] 07/11/2014 502.00 The transaction has been successfully captured and settled to the merchant DOMINOS.CO.IN on Dtd 10-Nov-14 through UTR CITIN[protected] The merchant has generated a transaction id - e26a60bcaabfb1fe71f7. Request you to look into it and refund the amount asap. Regards, Nandita [protected]

i had placed my order last night order no.294 the pizza was delivered after 2 hour they didn't give me the money back, instead when i called manager he cancelled the order. he was also rude. dominoz branch- IP Vijaya bhelupur Varanasi pin-221005

I have placed the order yesterday 21/11/2014 at 9.30 through online payment, but i didn't received the order. Really i didn't like the service inspite of being the dominos customer for long period. while enquiring about this in store they are simple saying due to buy1 get1 offer system hanged so your order is missed. Bcoz of this yest i didn't had by dinner.If your unable to maintain the system then why your allowing online purchases Refund the amount. Dominos Restaurant Address Maddipakkam, 78, Ground Floor, Medavakkam Main Road, Opp Andhra Bank, Keelkattalai, Chennai 600117. Ph No :[protected], [protected] Guest Name : Sudhakar M Guest Mobile : [protected] Guest Address : 17/5b, Senthuran Colony, 1st Street, near sbi & indian bank SABARI SALAI MADIPAKKAM CHENNAI INDIA Order Number : 191 Time of Order : 11/21/2014 9:33:33 PM Final Total : 532 Payment Type : credit Trace No. : nb[protected]

Today, on 21.11.2014 I ordered one pizza with some offer going on at 8:40 pm from my no. [protected] in main road ranchi branch, jharkhand.even after several follow ups, every time I was informed that my order will get delivered in 10 mins and he also stated that my order no. Was 206 which was already dispatched after waiting for more than 2 hrs I again got the same response I even wanted to complain the manager about this irresponsible behaviour but the executive didn't transfer my call.at last I was left with no choice and I cancelled my order after 11:10 pm.at this point I was shocked as the executive showed no concern my order.i am very much disappointed with dominos service and this type of customer relationship management.

This is related to order number:217.Invoice number:DPI66268/14-15/69480. I am a regular customer of Domino's Pizza and usually order Pizza from Pai Layout store-Bangalore. Address of the store: "Shop No:2 &3, Ground Floor, Arden Fair, Pai Layout, Near Tin Factory, Bangalore-16" I places the order at 9:30pm on 21st Nov-2014. As usual store informed that the pizza will be delivered after 1 hr. They don't have enough staff to deliver. So...

HI, Frequently I used to get the message on my mobile [protected] for the dominos offer but when I tried ordering, dominos people say we dont deliver at your place. I am staying at New Panvel (Flat No 3, Shubhechha Park, Omkar Balaji, Usarli Khurd, New Panvel : 410206) where we have dominos centre but still its not getting delivered. If you dont deliver then why are sending messages to order pizzas with lot of orders. If you dont have facility to deliver at my area then why cant you add locations in your database since at last if we see business point of view, its obvious that I am giving business to you. Regards, Nitin Ghegadmal [protected]

I ordered 1+1 Pizza with extra charges for cheese-burst, wide invoice number DPI66080/14-15/130535 from Jubiliant Food works ltd at Kurukshetra[protected] But the Pizza's delivered were not even the standard one (forget the cheese burst). On complaining through phone, three persons took their turn to ask our complaint, each one asking the same set of queries. It is quite a foolish. I wonder if you keep any mechanism to address the grievances but at least learn how to record a complaint atleast. Sincerely Anju Sharma

I ordered pizza at 8:11pm on 21st november, 2014 from domino's, green park, Delhi. We were promised a delivery at 8:45 p.m max else the pizza would be free(i.e at max, Rs. 300 would be refunded) according to all the advertisements by Domino's. We recieved cold pizzas at 9:05 p.m. When asked about the refund, the delivery guys and the manager BEHAVED RUDELY, BLUNTLY LIED and gave very IDIOTIC REPLIES such as this offer isn't valid on IIT-DELHI campus etc. The delivery guy wasted so much of our time and then we were told to either take it or just leave. WHAT KIND OF ATTITUDE IS THAT.? Since we had no other option, we just had to take the cold pizzas and still pay in full. We had no problem to pay them if they had provided their service correctly. INSTEAD OF A DELICIOUS MEAL, WE WERE SERVED JUST LIES, RUDE COMMENTS AND COLD PIZZAS. Now, we want strict action to be taken against them asap.

Dear Sir/Madam, there is serious problem we are facing from your Domino's Branch (Thaltej, Ahmedabad). Although we are exaclty behind at their store, we never get our order perfectly. Either they forget full order or they miss paper napkins/oragano/chilli flakes. You know that as hunger satisfies, if we eat on time. and they always mistake something. Today we ordered one pizza, and there was offer 1+1. They stil gave 1 pizza. Also they forgot to add Chilli flakes and oragano. How a company person can forget those main things. please do something on this, regards, sanjay [protected]

Hi sathya narayana, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant AddressNew Bel Road, Ground Floor, Old No.14/529, New No. 14, New Bel Road Chickkamaranahalli, , bangalore - 560054 Ph.no.[protected] / 34 / 23512761 / 64/ 41737312, [protected] Guest Name : sathya narayana Guest Mobile :[protected] Guest Address : gkn rao cy 1st phase mathikere bangalore 560054 gkn rao cyber MATHIKERE BANGALORE INDIA Order Number : 116 Time of Order : 11/19/2014 7:41:26 PM Final Total : 253 Payment Type : credit Trace No. : nb[protected] Veg Singles[Qty-1]Crust : Classic Hand Tossed Size : Regular (serves 1) Rs. 195 Cheesy Dip[Qty-1]- Rs. 20 Net Price : Rs. 215 Tax : Rs. 37.92 Total Price : Rs. 253 It was a prepaid order, i received the order after one hour.The food was sour and damaged, i called the dominos new bel road bangalore counter and told them about it, they told me they will send another pizza, i told them i shall call them tomorrow and palace the same.Next day i called the new bel road counter and said them about yeaterday. they told me that they will call me after 5 minutes, they never called back not they refunded my money.