Domino's Pizza Complaints & Reviews

Dear Team, On Saturday i.e. 01st Nov'2014, I have ordered online but didn't receive order number whereas amount has been debited from my account. Same has been confirmed by the helpline regarding the order. They communicated on phone that you will receive refund within 24 hrs but still I have not received the same, Kindly look into this matter and both my transactions which were unsucesssful needs to reversed. Regards, Johny Changrani [protected]

Hi, I had placed an order amounting of Rs. 978 after I completed all my gateway formalities successfully I was redirected to domino's website but Then I got a message saying we could not deliver your pizza but the amount was deducted from my account towards Domino's. I had been ordering Domino's online for last few years and this has happened to me twice. Last time when it failed I had got an immediate email from domino's about the failed transaction but this time I didn't get that too. Please check and advise. Thanks & Regards Ketan Kulkarni [protected]

Ram k k who was my server today..He forgot to put coke in my carrybag... Did added it in bill. And I don't live near so I can't go and collect it now. And second last time when I ordered pizzas one of them was wet..like Someone dropped it in sink. Stop giving bad service. It makes me angry and avoid your products.

Dear concern, i made an order no.212 at pallav puram, milange mall at 9:42 pm for amounting rs. 306/- but had not got my deliverery of take away. Till 10:20 pm. Ordered made by ankit m, team leader mr. Vikas They hve nt givenn delivery in time at the counter, by that i mossed my bus. Even i suffered with losts of stress and tension Your company punchline "30 mins delivery gurantee stud fake at this point and lost a regular customer in that way.. Pls take an action Regards! Gaurav ahlawat [protected] 119, akshardham colony, roorkee road, meerut.

Hi, My order no: 379 Trace No:20661016 from the Domino's, Chiplunkar road Dombivali east 421201. I order at 8.49 pm on 1/11/2014. Its been more than 1.5 hours and i am still waiting for order. If you cant make in half hour you shouldn't guarantee and should not use it in our marketing strategy

I put my order on Dominos through online with following details Guest Details Name VIKAS SINGH Mobile Number [protected] Address 49 A MAHAVIR MARG NEW JAWAHAR NAGAR, JALANDHAR Restaurant Name JYOTI MALL Restaurant Address SHOP NO.6, CENTRUM JYOTI MALL, JYOTI CHOWK, JALANDHAR, PUNJAB 144001. Order Date/Time 11/1/2014 1:00:28 PM Form of Payment credit Order No 7 Now its been more than 30 minutes and i am still waiting. Payment already made through net banking now kindly reimburse amount as per policy

I unfortunately ordered pizza online on Dominos website on 2nd October 2014. I placed an pizza order for 590 rupees and the amount got deducted two time. The amount of 590 rupees got deducted twice from my credit card and i when i called dominos pizza helpline number which directed me to the madipakkam store who were serving my order. The front desk executive told me that the amount will be credited in 7 working days. I called on 9th October as the amount was not credit and the frontdesk of madipakkam store asked me to wait for 2 more days. I called them back on 15th October 2014 and also raised a complaint online on dominos website. Some lady from madipakkam store called me to wait for 2 more days or come and collect the amount in madipakkam store after 2 days and closed the complaint. I called on 20th October 2014 again they said they will give me the pizza but the pizza never came. I went to the Madipakkam store and the so called Store manager was very rude and tried to bully me saying the amount is credited from their end. He also spoke to the HDFC credit card customer service from my phone number and the HDFC people confirmed to the store manager that the amount is not credited. The store manager asked me to wait for another 2 days and confirm if the amount is credited or not. I waited and called again on[protected] and spoke to some anil who assured me the resolution in 2 working days. Nothing happened, and i called again today to the same number and some person from call transferred department kept me on hold for 20 mins and disconnected. I called the madipakkam store and they dont have a clue on what to do now. My learnings from all these incidents are. 1. Dominos customer service is pathetic. Every body seems to pass the buck on other person and the issue never gets resolved 2.They will not credit your money back and they will not resptond to you 3. They never stick to timelines, Their sevice in general is poor. They always delivered pizza to me only after two hours of placing the order. 4. Their store managers are either bullies, irresponsible and irresponsive. They never pick your calls. I lost my money but you guys please learn from this and stay away from domios pizza. They are pathetic, irresponsible and cheaters.

I am a registered online user of Domino's website. I regularly receive promotional mails wrt to offers from Domino's viz Freaky Friday, Friday Dhamaka etc, which can be availed with coupon codes. However, in the mails no coupon codes are provided. Therefore I do not understand the relevance of sending me such offers / mailers if I cannot avail of the said offered As usual, today when I tried applying online, the Domino's site developed problems. There was no coupon code, although there was 50% off on the second pizza as per the promotional mail as well as the website. Thereafter the site refused to take any order. When we contacted the nearest outlet on Russell Street, Kolkata, to explain the position, no help was forthcoming. Therefore I was obliged to order on phone and forgo the online offer. I ordered 2 large pizzas - 5 pepper and Mexican wave. I fail to understand if the site does not work and the coupons are to be kept secretive, then why circulate promotional mails and fool customers. This is certainly an unfair trade practice. I would appreciate Domino's response to this.

Dear Domino's, First of all I would like to thank you for giving us the amazing tastes by introducing the variety of Pizzas. I would like to bring it to your notice that your branch at goregaon, are not giving the proper service to us. Below are the some of points: 1. Not keeping the word of 'delivery in 40 mins'. Every time they are giving the reason of road construction. In weekends or public holidays, its understood but not always. Foe this we need to call them to remind. 2. No product knowledge Below are the bill/transaction details: order no-133 Invoice no-DPI66164/14-15/77578 Jubilant Foodworks Limited Call time- 9:16 pm We have received the delivery at 10.20pm. Kindly revert Regards, Namita [protected]

Order detail: Order no - 10 Time of Order : 10/31/2014 12:13:28 PM Received order at 12:52 PM(i.e. delay of 39 mins) Total amount paid: 140 Trace No. : cd[protected] As discussed with one of your employee, Sonali i will get my refund since there was a delay in delivery from your end.However i have still not received any confirmation message regarding refund from your end.

Myself renuka jambhale, have been regular customer of domino's, lately past few months they have been delaying order by 45 to 60 minutes, even though the store is 5 minutes apart, to top it off they not delivering fresh pizzas, Pizza served are cold and seem to be stale, on talking to the manager instead of sticking to their 30 minute or free policy for the ordered medium size fiesta pizza, he was extremely rude and threatened us about not giving service henceforth.

I placed an order before 40 minutes and when i called to ask about my order they told the order has already been moved on and the dominos have a time guarantee of 30 minutes but they are not giving the time guarantee now. Its such a fake thing they are doing. They should be charged high for this fake or the company should be banned for this fake.

Hi, This is to inform that I had ordered two Pizzas on 30 Sept 14 (Order Number 52, my contact details Nilanjan Bhattacharya [protected]). After the order was placed I got a call from Dominos that server was down and that the pizza cannot be delivered on time. I asked the same to be delivered within 45 minutes. It was told to me that they cannot give any timeline so I can either cancel or wait. When I asked by how long the same can be delivered (one hour or two hour) i was told that they cannot give any assurance. Money is also deducted from from my credit card account. There was no sign in the website that they were facing any technical issues. I feel that this is totally unacceptable. The most amusing part is online when i refreshed the page where i ordered, it is showing dispatched by Mr. Nayan. I have kept a screenshot of the same as well. Restaurant Name Millenium City Br// Nilanjan

Placed an order on Dominos online website, but due to some technical reasons transaction failed and the amount was deducted from my account.I have already dropped a complaint and they said there would be a reply in 2 business days. Its been one week but no reply and i have not received the refund also.Please look into this. Thanks, Tabish. Complaint reference number: 490243 Citibank transaction reference number: 367191 Transaction amount:Rs.567

i order two pizza and made online payment every thing gone smoothly but after paying and deduction from my account i ridirected to page where it was saying some techinal problem push to kicthen something . i dont knw what happend there nothing was happening and money got deducted and no order was made . i want my refund asap please do that and kindly give attention to it.

Hello All, I purchase online Domino's pizza on dt[protected], however some tech issue my transacton show unsuccessful, amount rs1144 deduct from my citi bank cr card. after that i contact your customer care no they told me amount will be refund within 7 working days, It's very disgusting that i have not received my money back in my account. your pizza order location - noida, sector 62, utter pradesh -201307, , if you need any support my ph- [protected], please do resolve this issue asap. OR SHOULD I GO IN CONSUMER COURT FOR ALL INCONVINENCE, ASSIST ME ON PRIORITY BASIS.

I have ordered Pizza through online on 24/10/2014 around 8.48 PM. After deducting 281.00 Rs from my account, due to technical glitches they could n't able to deliver me pizza. When I tried to contact their customer care number none of the numbers are found to be active. I tried to connect them through their feedback portal but that also didn't gave me any reply. Next day I received a mail indicating they will call within 2 days and resolve my issue. Nobody has called till now and i didn't received my money back. It's 5th day in running

I had done online booking for Domino's Pizza, but the Pizza delivery was never done & my money was also not refunded back. This is pending since 16th Sept 2014. Below are the reference numbers which were filed for the complaint. Guest Feedback Reference ID is: 475869 Guest Feedback Reference ID is:: 483326 Guest Feedback Reference ID is:: 486545 Akosha Complaint #1171668

I have order online on 28/10/2014 at 9:14 in my mobile order no. 221 namely Alpee Verma in Kalidas road dehradun and your dominos store is very near at a-65 rajpur road the order is recieved by me after 42 minutes.. And according to your terms and conditions after 30 minutes its will be free I have talked at the store so he said you should talk to the authorities we cant help you.. And according to your policy please refund my payment in my bank account asap. Order details given below:- Veg single combo - 195 Coke - 50 Choco lava cake - 70 Total amount with tax 364 It is requested to to you please solve my issue otherwise I will never take anything from your stores I am a regular customer of dominos...

order no 28 date 10/27/2014 server:arun i order a pizza today 1 veg double they delivery single pizza then i compaint regarding wrong pizza they said that our delivery boy change it and u have to wait i wait about 1 hour then i call cancel my order .this is my complaint regarding pizza delivery on high rate with low rate pizza