Domino's Pizza Complaints & Reviews

i have called the local dominos pizza store on 28th january 2014 at between 20:05 and 20:15 IST. the order taker has received my call and confirmed my number and address for delivery and my name and took the order as one regular size margherita pizza and one taco indiana veg and when i asked him when can i expect my delivery, he said in the next 35-40 minutes. i asked the person dominos advertises 30 minute delivery then why does it take 40 minutes? the person said for you it will take the time. then i have canceled the order as the pizza will get cold in that time. my address falls within the city limits and i have ordered many time from the store and most of the time i get it past 30 minutes but i do not mind because i consider the issues such as the traffic. however this has become a habit for these people and i cannot take anymore as the person has directly told me on my face that they cannot deliver within 30 minutes. the store manager did not even ask the order taker when the order was cancelled or why he said the delivery will be more than 30 minutes as the order day was no special day, no riots going on and the delivery address was completely within the their city limits. it was only after i have filed a complaint online to the dominos customer care the manager calls me at 22:25 IST and tells me that it was wrong on their part and said he will deliver it by 23:00 IST the same day. He did not consider the inconvenience caused to the customer even when i said it is too late and i cannot receive the order that late in the night. I now want action to be taken against them for the inconvenience for violating the customer rights and the compensation.

I had ordered a barbeque and veg Mexican pizza.first of all the pizza was dry.the cheese and evrythn was dried up.it wasn't upto the mark.when I m paying a pretty good price for it I expect it to b great.also they dint give me the spices.i called again and there was a reply that it l b delivrd but they weren't.
The service and food were better off before.thank you.u ruined up my Sunday
Next time I ll make a point to never order anything ever.thank you.

I place an order on[protected]Yesterday) using your windows mobile app, but my first order declined, I don't for what reason and I have been charged for that order. I simply wanna ask you when are gonna revert my money back into my account. I am uploading the the image for proof. Shishir Mukherjee [protected] [protected]@hotmail.com H.NO 228, Committee Bazaar, Mall Road, Hoshiarpur 146001 Order details 17-Jan-2014 POS [protected] Dominos_BD POS Debit ( HDFC Bank ) Ref.No - 032705 Withdrawal - Rs 463.00

I, Prashant Keyal, a regular student of Delhi School of Economics, University of Delhi resides in D.S.Kothari Hostel, University of Delhi. I made an order of 6 single pizzas on 1/10/2014. Being a regular customer of Dominos I asked the order taker to deliver the pizza on time. The delivery boy called me after 35 minutes. I asked him if he is at the correct address. He assured that he is at the same address as mentioned. After some time he again calls and I get an assurance that the guy is at wrong address. The delivery boy came after an hour is passed for delivery. The pizzas were frozen I asked them for the free delivery as the pizza were frozen and there was no mistake on my part. Having been talked to the supervisor named Surender he agreed for Rs 100 off. I was not agreeing as a similar incident happened in past were the supervisor agreed for the free pizzas even if being a bulk order. The tone of the supervisor was argumentative. I asked him to transfer the call to some senior employee and so he did. The call was transferred to Senior Assistant Manager Tanu. Who from the beginning argued with me and revoked all the prior promises. I want to ask a question- Is this the way you behave with the customers? Being a regular customer I expect after the recording of my address and several time delivery of the product. I expect delivery boy to come to the address as mentioned. I am making this complaint as i was very dissatisfied with the behavior made on your part. Leaving me and my friends hungry that night the pizza boy never came back. My order no was 464, time of order 21:08, Domino's GTB nagar Outlet. Delivery boy name Ranjeet. I hope to see a positive & satisfying response from your side. reach me at prasant.[protected]@gmail.com, [protected]

Dear Sir, On opening web page www.dominos.co.in, we get deal coupon codes but none of the codes work without any explanation. I tried to order a golden chicken delight which doesn't fall into any of the category mentioned in coupon codes exclusion list but still the coupon codes didn't work and finally i had to order pizza through phone which cost me full amount. The website is utter waste of time which only costs us time.

Hi Dominos, I am working for corporate IT, I just wanna order pizza through online but couldnt able to order it but amount has been redeemened from my account when i payed it through online. When i want to launch complaint regarding this those people just kept my call which happened twice on[protected]. I had an ambarrasing situation when my parents are waiting for pizza at home .I am very much frustrated with your behaviour and response. I used to love your pizza but from right now onwards Dominos will be the worst thing for me and will never ever again would say Dominos again. If you really think you support your customer feedbacks call me to +91 [protected] (jayadev)-Pune location

I have been a regular customer of Domino pizza for 8 years now. I had shifted to Villivakam chennai 2 years before. There is no Dominos outlet in Villivakam. but the Anna Nagar Branch is just 5 mins away. i have been recieving delivery for the last 2 years. On 11/1/2014 i called them at about 7 pm. The person who attended the call told we do not deliver there rudely without giving explanations.I told him that it is 5 mins from the place and i have been regularly getting. He paused a little and asked my order. I had started tellin the order and had started with garlic breads when he stopped me and told wil u be ordering pizza. i told no and that it was 2 garlic bread sticks, 2 calzone and nutty lava for which he abruptly said only if it is a pizza we will deliver and refused to deliver rudely. First in a city like chennai itsel[censored]r employees refuse to deliver in certain places telling its not their coverage. Secondly he made up a stupid rule of telling only pizzas are delivered. The dishes i was about to order would come around Rs500. If that is not worthwhile to deliver then you people are apparently delivering only to the richest of all. I have always been a loyal customer to Dominos pizza for 8 years ( you can check by the list of orders i have placed from my number alone [protected] besides going out there ) and i am pretty sure i will think twice before trying out Dominos again.

I am Aakash I am the regular customer of dominos If I want to eat pizza I only visit dominos you can check your data that so many times I have visited but from last 1 month when ever I am going to dominos the pizza is not properly cooked and it is not hot old as If dominos want there customer to fall sick I have faced many times these problems and I want to please change the cooking staff because we know that how the pizza is and if other customer does not know they will eat only and they are not complaining.
One time I ate pizza of dominos near kankaria it was too good and staff is also good here in ghodasar the manager name bishnoy is not proper he has attitude and he don't talk weel with customer I want to do something and what is these the customer have to face I want some result I sometimes feel to not come in dominos If the dominos motto is to get there customer sick then no one will come ghodasar dominos manager has no respect how to talk with customer..
I am really say 1st dominos was good but now it is not really proper sorry to say these but its true

i am regular coustomer of domino's pizza.yesterday when i called up for ordering the pizza at the indiranagar layout from which we ordered previously also.they said they don't deliver to domlur district and asked me to call the cambridge layout as they deliver, when i called up at the cambridge layout they said they don't deliver here and asked to to call another number which was the egl domino's centre as they deliver.when i called up at the egl centre they said they don't deliver here and hence redirected me to the indiranagar layout.finally it was a loop and everyone rejected to deliver here in domlur.it lasted for 50mins and it was a coustomer harassment.so i kindly request you to take some actions as to we still don't know which domino's layout deliver's the pizza in domlur(bangalore) thanking you, varun singla ([protected])

Hi, I have ordered Cheez Bust Pizza. I was surprised to see the piza which has litterally no cheez in that. I guess even your pizza mania has more cheez then the one which was delivered to me. I have ordered before also many times and also lived in US for many years and have been eating your pizza... I was surprised when your person said this is what is Cheez Crust Pizaa... then i told him something is seriourly wrong. he offered me one free pizaa.. I am not interested anything for free. I am seriously requuesting you to please check the issue and ensure the same things is not repeated which will really hurt you brand. Please see your TV add where you show cheez burst add...you can reach me on [protected]

Hi I have tried to order a pizza for my friend on Dec 22 (around 4:30 pm IST). Money got deducted from my ICICI Bank account, however redirected page to Dominos told me that it was unsuccessful. Transaction no. BIL/[protected]/Dominos/DOMINOS_MICI320. I am currently in US, however you can reach my friend at +91 8*********, same for order details. Please let me know when the charges will be refunded back to my account. (INR 421.73). Email from Dominos "Your transaction number is nb-b61f642a dated[protected] amounted 421.73."

I, Ashok Shreedhar, ordered a pizza on[protected] at 2:42 pm from Dominoes outlet-SCO 121, SECTOR 5, MDC URBAN ESTATE, PANCHKULA, HARYANA.My order was 1 medium peppy paneer pizza, 1 garlic bread, i cheesy dip.the pizza was of sub standard taste.it had stale paneer and upon that their was a strand of hair in one pizza piece.My family is a regular consumer of dominoes pizza and am disgusted with such service of pizza.i am not going to order pizza from dominoes ever.my trust in BRAND DOMINOES stands eroded.moreover when i called the astt manager he told me it was their standard pizza...the best they could offer.i'm terribly upset and want them to be set right so that service to the consumer is not compromised.
my no [protected] (ordered from [protected])

Hi, I have ordered medium Chicken Fiesta (Cheese burst) on 15th Dec form Hennur main road outlet in Bangalore. But when the pizza was delivered to me, it was plain pizza, without cheese burst. Moreover, when I called them to inform this, they denied it totally. All in all, I paid for the cheese burst extra, but eat only plain pizza.

This was totally not expected out of Domino's. I order from Domino's every weekend from kalyan nagar outlet. But ordered from hennur outlet for the 1st time, and got extremely disappointed.

Hello friends, I am residing near by chandni chowk metro station, delhi., I want to share my experience about, how Domino's Home Delivery Department Works and their Management. I am a frequent customer of Domino's, we use to order home delivery frequently. I used to order ta Kashmere gate store but today when i called them they said my area is under Daryaganj now. Then I called up Daryaganj store & again i got the same response that your area is under kashmere gate. Both store manager were passing on their excuses to the other one. And then both of them refused saying that your address is not in delivery area. I was shocked to hear that, how can they deny delivery in the area where they have already served so many times.

Hello I had tried to place an online order on 8th Dec 2013 but order couldn't be transferred to the local store kitchen Your transaction number is dc-f97391eb dated[protected] amounted 411.86. Then i got an email that my refund had been executed on 12th Dec Mobile No. [protected] Transaction ID MSPD[protected] Trace No dc-f97391eb Transaction Date 08-Dec-13 Bill Amount Rs 411.86 Refund Amount Rs 411.86 Refund Execution Date 12-Dec-13 Bank Name SPD However till date the money hasn't been credited to my bank account inspite of 7 working days having elapsed.. Kindly look into the matter and arrange to refund my amount at the earliest..

Order number-150 Outlet Number-DPI66230 Date:08/12/2013 This is to let you know that Dominos has let me down by serving a expired product. I have ordered a Jalapeno dip and it has the Best before date of 05/12/2013. I understood that the store was playing a prank to sell the expired products. Executive who took my order has suggested me took the above mentioned dip though I ordered Cheesy dip. I thought to give it a try . Then the person...

Order number-288 Outlet Number-DPI65908 Name -Kapil Chadha This is to let you know that once again the Dominos has let me down in terms of Customer Service on the same Outlet Yesterday I ordered a Regular Margarita Pizza thru phone at 22.45 Dt 28.11.2013 Amount 445 Naveen was the Person Who took order He Informed about the amount, I told him I get a Discount of 25% , He Checked with someone and Gave me the Price after discount .I went the outlet and Came to Know that the Pizza was double Cheese Margarita, I informed him that my order was Regular not the Double cheese he said we cannot provide any discount on the regular hence we made double cheese to provide the discount, I informed him that without my consent how can it be done you need to ask me first and then you can change the order, I was never informed that my order has been changed, In the meanwhile other guy charged my card without explaining the bill to me .I called the supervisor to my surprise the supervisor was the same guy who cheated me last time, I informed him about everything that happened he said it's our mistake but we cannot do anything about this, you are welcome to do what you want hence after getting disappointed again I left the outlet paying for something and not getting anything with a HUGE DISAPPOINTMENT. Remind you that this order was Placed at 23.00, hence me and my family was not able to have anything as all the restaurants were Closed at that time .We had no other option. PATHETIC OUTLET IN REGARDS TO CUSTOMER SERVICE NO RESPONCE UPTILL YET NEVER RECOMMENDS DOMINOS TO ANYBODY

We ordered Dominoz Pizza from Nizampura Outlet on 24th Nov, at 20.00 Hrs for Home Delivery, we received the ordered Pizza's after 30 mins, besides this it was half cooked where the toppings were not evenly spread & it was half baked upon calling them back for such poor quality our call was disconnected. We are very much unhappy & would like to escalate the same to higher authorities. We have been the customer to Dominos since last 2 years. Pls take this up. Regards Monik Oza Mo [protected]

I placed an online order on 23rd Nov 2013 at 11pm, After I made the payment I got redirected to a page which said its past 11pm so il have to wait for 11hrs for the order. When I called the Mahim west store in morning they say they have not received the order, although the money has been deducted. I am feeling helpless! The store execs are not entertaining me and simply hung up after telling me to hold.

dominos is very reputed, my order number was 138, but i am very sorry to say that i received my delivery after 40 minutes and then the delivery was not giving it for free and was arguing with me for 15 minutes then after talking to the manager i got my delivery for free, that means i received my order after 55 minutes, my order was almost cold and moreover the delivery boy was saying that its 45 minutes or free and not 30 minutes, as if i am ordering dominos for the first time, this kind of service is not expected from dominos, you need to do something, you already lost a permanent customer...