Domino's Pizza Complaints & Reviews

I had ordered 1 Medium Cheese Burst Farmhouse Pizza, 1 Garlic Bread and 1 Cheesy Dip on 30th March 2014 at 09:11 p.m. order no. 319 in Chennai store situated at Pursaiwalkam. The company guarantees delivery in 30 mins but I did not get it. I called the store at 9:40 p.m. and was told that the order has been dispatched but I never got the order. When I called the store I was not attended to properly. Then at 10.45 pm I was able to connect to a store personnel and was told that they do not know who has taken my order for delivery and they would get back to me. But the service can be classified as third grade as they never returned to my calls. When I asked for the store manager, some employee spoke to me pretending to be the store manager and just bluntly told that the order is cancelled and kept the call ruthlessly. Even on calling the store more than 50 times they never picked the call. I take this as a consumer harassment. Please take appropriate action.

I had placed an order of two pizza's from Dominos Sarjapur. They messed up my order and gave me 2 same pizzas instead of 2 different pizzas. When we tried to call them at their store they did not pickup. Even the central feedback team said they will get back to us but never did. Finally the pizza was all cold and we had to throw it away. This is not the first time i have experienced this. Dominos services have deteriorated from the past few years. I have decided not to order from Dominos ever again. And I am going to make sure that i warn my friends and family about their non-sense.

I am from Bangalore and I placed an online order on 27 Feb, at your store in Malleswaram, Bangalore, which was later canceled due to delivery not being available at my current location. I paid through Internet banking but haven't been refunded the amount in my account. Please refund the amount as soon as possible. The details Name : aditya acharya Mobile :[protected] Address : a2 s-82 above B-mess, Tata Institute MALLESHWARAM BANGALORE INDIA Txn No : MSBI[protected] Order Number : 119 Time of Order : 2/27/2014 10:25:51 PM Final Total :348 Payment Type :credit Trace No. :nb-8ba2b890

Today I ordered pizza online and people in the store of [protected]@moti had so much courage that they changed time of order from 1:49:22 PM to 2:15 PM and delivered the pizza at my doorstep and said its not late than 30 minutes. Its not about free pizza but its about the ethics which dominos have produced itself and i want a strong action against my complaint or I can post my complaint with proof in public welfare section in people's court . I have strong evidence against my complaint which you can find attached with my documents. Delivery Boy: Devender Manager: Vijay Store: Dominos, [protected]@moti, Kanpur My name: Anurag Agrawal My Email id: [protected]@gmail.com

This is with reference to some fake coupons that some o[censored]r staff dilivered in my office. i cam to know that the capons are fake and will not provide me with any discounts. So i want full refund of the coupons purchased by me. and i hereby request u to check about these coupons. Manish Jotwani [protected]

Sir
Yesterday on 3 march 2014 i had placed an order at 9:09 pm at sanjay place agra branch
And my order list is
1 veg calz pkt
1 garlic brd garlic
1 n cheesy dip
1 veg double com - pm
Regular ht pm 0
(So)
Regular ht pm s
(Gs)
Regular ht pm j
(Jp)
Regular ht pm p
(Po)
Your sales executive told me that he send my order exactlly in 45 min but i got very late pizza
I got my order at 10:30 exactlly after 1 hrs
And the pizza become stuff its just an tasteless pizza as well as cold pizza
I hope you will take a some serious action towards my complaint
My oder no ;- 269
Server name :- harsh t
Delivery taken by :- etisha garg
Order given no ;- [protected]
My add :- 41 radhika vihar karmyogi kamlanagar agra (Up)
Order given at :- shop no - 114/23 g, deep shikha comp sanjay talkies, sanjay place, ph 68886888

I ordered a pizza online on 21 March.But due to some technical reasons this transaction failed. I received a mail from dominoes same day. Mail-- Hi, Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. We sincerely regret the inconvenience. Your transaction number is nb-bea21437 dated[protected] amounted 783. However in case your order was successfully placed in subsequent attempt, then please ignore this notification mail. Its More than 10 days and still I have not refunded. I am expecting a prompt resolution of the complaint.

Dear/mam This to inform you that mr. Arpit kapoor a regular customer of yours placed an order on call to dominos pizza in dd puram Branch of bareilly on 20 feb. 2014. The order no. Was 361. The delivery of pizza was 1hR. Late from d tym of placing the order. In regard to this the deliveryboy made us talk to mr. Rahul the incharge of branch, who instead of realising his mistake entered into unnecessary arguments and telling thaT at times pizza delivery gets late so we are not responsible for this. I want you to kindly look into the matter & take strict aCtioN Against mr. Rahul Regards ARpit kapoor [protected]

i ordered pizza from dominos n it was delivered after 1 hr.dominos please stop that 30 min delivery policy...its never done.u r just fooling people n especially children.my child he waited upto 11 to
have his pizza n thax to dominos he enjoyed his cold n hard especially
hand tossed pizza.dominos stop cheating the costomers.YEH HAI CHEATING
KA TIME...that should be ur slogan.the delivery guy was cool to answer, "madam 300 rupees de do.we r giving rs300 discount". first come late n then give discount .then y is the policy highlighted.DOMINOS STOP FOOLING

Dear Sir, This is to bring to your notice that I have been struggling for past 45 mins to place the order but nobody is picking the call. After 30 mins Dominos Sector-50 Noida, took the call but after placing the he said the order will be taken from sector 62 Noida . And when i asked him to repeat the phone no. he hung up the call . After that i want to register the complain through call but nobody responded my call, my call was on waiting for 6 mins. I am shocked to see the kind of service your are providing, I am writing this to let you know where you stand in the market . One thing is sure I am not going to order any other pizza from Dominos & will make sure nobody in my known will ever order from dominos . Regards Nikhil Katiyar M:[protected]

Dear Sir/Madam, My mobile number is [protected] and I am a registered customer of Dominos. Today when I tried booking order online, ur website was not working. And Domonos Ulhasnagar refused to take order citing reason, that they do not give delivery in Kalyan East, whereas i[censored] check the history of my order, you will observe, already twice we have ordered pizza and it was delivered at Kalyan address from Ulhasnagar Dominos. This is not the first time that, Ulhasnagar Dominos has refused our order. I have observed, if I book pizza online, they deliver it but if I try to do booking on phone refuse. Hope, you will take some action on the complaint registered and satisfy the customer. regards, Mr. Vivek Kaneri.

To Whom it may concern, Domino's Customer Care Department India I am Herby writing to inform you about the sheer lack of expertise shown by of your employees in answering the phone calls and deliverance of orders at home. I live in Gurgaon, sector 43 and have been trying to get delivery at home hassle free for quite some time now. First, I tried contacting the nearest Domino's location as the protocol is, and they told us that they would be unable to deliver at this location since my residence apparently falls beyond their service radius. That she told me after I had given my complete order. Then your not so smart employ forwarded me to another branch location, which did the same and they forwarded me to yet another location which was quite possibly the farthest of the three. Quite dejected by your god damn phone service, i decided to download the Domino app on my mobile phone for "easy, hassle free delivery" and guess what, the app freezes and does not let me even sign in, let alone order a god damn pizza! IS THIS YOUR CUSTOMER SERVICE? After calling the Domino's India toll free to get the possible transfer that would just might agree to deliver my food at home, I was reverted back to that very first branch location which lo and behold! denied me of the home delivery service and again forwarded my call to two different locations which obviously were least bothered about delivering the order! I am quite furious and disgusted by the service provided by your Gurgaon branch locations. If it takes me 45 minutes just to order a pizza over phone and then being told that you can not provide home delivery even if it is even 15 minutes away, I must say you are going to be losing customers quite soon along with ruining the reputation of the company! Sincerely, Ms. Sidhu

I was trying to place an order for 2 large Dominos pizza (Spicy Chicken and Veg Spicy Delight) on their website on last Wednesday, Feb 19, 2014. Everything was fine till the final stage. The netbanking transaction went through and i was taken to that webpage of Dominos which says 'Order is being pushed to the kitchen' when this transaction failed. The error came as 'Sorry we are not able to push your order into the kitchen. Your money will be refunded back within one week'. At this stage I immediately called up the Dominos store (Dominos Store Address Btm - Bangalore, No 67, 35th Main, 100 Ft Ring Road, Btm 2nd Stage, Bangalore - 560076 Ph.no[protected], [protected]) and spoke to the Manager who mentioned that they have not received any online order from me and enquired my problem. After hearing out my problem he advised me to try again. Till now i have not gotten my money back The transaction amount was Rs 591.00. I would request Dominos to kindly look into this matter and refund my money back asap. Details of transaction:: Customer Name- Moumita Sikdar Phone No- [protected] Dominos Store Name- Temple Road, Mysore Date of Incidence[protected] Order No- it has not given any order no. Bill No- BIL/[protected]/pizza/DOMINOS_MICI326 Regards, Moumita

I cant order online. In worst times of my hunger when I think I can rely on Dominos I cant order online because of following problem : I would like to complain about the following store: Dominos Pizza Shree Tower, Dehradun, Uttarakhand, India Every time I click on the 'Make Payment' button it always redirect me to the previous page. Last week I have already talked to Dominos customer care and told them about the problem but again after 2 weeks the same problem persists. Please, its a kind request that somebody see to this problem. I have to send pizza for my family but I fell helpless because of this problem. Thank you..!!

I odreed my pizza's at 1:06pm but its delivered at around 2:10pm and also there was no coke in that which is being delivered at 2:30, As per Dominos's it should be delivered with in 30min but it took 1hour and 2 min to deliver my order and the order that was delivered at that time was not complete. I need necessary compancation for it. I have attached my bill on which I have taken sign of person and contact no. Please check and do the necessary action as soon as possible.


Regards,
Babita Malik
Contact No: [protected]

Hi, I had worst experience with Dominos Pizza on 14 feb 2014. I have placed an online order ( Order No. 562) at 10:15 PM for my family & friends on ocassion of Valentine day. But neither Pizza was delivered nor I got any order cancellation SMS on my mobile. I had faced such an embarasing situation and lost money also. I request that a strict action should be taken against responsible outlet ( park Plaza, Indirapuram) for such ignorance and poor customer service. BR/ Arun

i have ordered pizza from dominos online and opted for net banking for payment. but all the time dominos website says payment not done and then i opted for cash payment. but when i checked my bank statement, money has been debited from my account twice. details given below

09-Feb[protected]Feb-2014) TO TRANSFER
INB Dominos DOMINOS Payment
MSBI[protected]IGQ8063552 TRANSFER TO
[protected] 316.00
09-Feb[protected]Feb-2014) TO TRANSFER
INB Dominos DOMINOS Payments
MSBI[protected]IGQ8062594 TRANSFER
TO[protected] 316.00

myself vishesh jindal resident of 55, club road opp guru nanak stadium gate no 1 placed order on 7/2/2014 at 10:5 pm through [protected] we are ur regular customers, my adress as much as ordible in the whole city because to nown plac guru nanak stadium.. sir they deliverd pizza 5 min late ... and said i m only 5 mins late not more then ... the whole store denies to avail the facility of 30 min...and take the pizza back... sir i[censored]r company is giving the facilities as a promotion to the product then your store must have to follow the protocol...

Today due to some work i wnet to
Trinity circle during Lunch time and decided to have Pizza at Trinity
Circle metro station shop.
I ordered my Pizza and was waiting for some space to be free so
that i can sit, After a wait of about 15 minutes i found a place and me
and my Friend Sat there, When we asked the Help Boy to clean the space
at table he came and said that can you please vacate this table and i
will provide you place on up stairs as he wanted to make a group of 4
people to sit there .I said him my order is before them and still the
order has not came . he said he will arrange the place and i clearly
said i don't want to wait standing as i was waiting already 15 to 20
minute for a place .
Once we left the table he asked the other guys whose order no
was after me to sit there and went in . After 2 to 3 minutes of standing
he saw one next table getting free and he asked us to sit there and i
clearly asked what was the reason for making us stand when we were
siting and even our order number was before the guys whom he made sit at
our place .
This attitude towards customer is very bad as at domino s
there is no reserved seat and its first come first basis than why such
action was done by Your staff ? I got angry and cancelled my order as it
was Insult to me by your Staff,
I request to look into the matter and guide your staff to stop
such action as by such action name of Domino s Pizza is getting
Spoiled. I would request you to take some action against such behavior .
Hope you understand my concern as self respect is the
most and i controlled my anger some how even after such misbehave by
Your worker.I am really upset and will never visit that branch again .
Will wait for your Prompt reply on my complain .
Regards
Ajit Singh

Have placed the order at 10.55pm online and also did the payment through credit card. Received message that INR 793 has been spent from my credit card at Domino's Bill Desk. Have also received confirmation from my bank that same has been debited from my account. When we called up Phoenix Outlet located at Lower Parel Mumbai to check about my order, Ganesh Patadi Manager of the outlet replied saying that they haven't received any order from us. He further said that it must be a shadow payment done because site is shut after 11pm, I cant believe that if site is shut how they are still taking parcel order online. He also said that it could be network error as usual passing the buck on others. Come on guys you are try justify yourself with this crap where customer trusted Domino's even though so many customers have gone online and complaint about their service and here in my case I paid the bill amount and haven't received the order or at least they can inform customer on their website that they can't accept and deliver any order post 11pm. Have lost my faith on Domino's, will never recommend them to any of my friends unless they work on their system and provide efficient service to their customer. My name is Kshama Prabhu and contact no [protected],