Domino's Pizza Complaints & Reviews

Dear Sirs We (my son) had ordered 2 Vegetarian Pizzas, Coke @ Dominos Pizza Branch, Nelson Manickam Road, Chennai, for home delivery Even at the time of placing the order, it was repeatedly mentioned to them that the order was for Vegetarian Pizzas and not Non-Vegetarian and utmost care may be taken The order is as detailed in the attached Order Receipt (Order No 126 totaling Rs 756/) against Cash Payment for Invoice DPI66280/13-14/46197 dt 20th Nov 2013, in the name of my son M.S Sutheshan The order was delivered by one Mr Lokesh I and my family members started consuming the Pizzas. But my son, who is used to eating Pizzas, found there was something amiss and different in the taste To our horror, when we checked the details (photo graph of slip attached), we found a) the vegetarian pizza was not the one which we had ordered b) the 2nd pizza was a non-vegetarian pizza On scrutiny, we found that the slip on the box was found to carry order no 110 We immediately lodged a complaint with the Branch which erred and one Mr Diwakar was deputed to handle the complaint. Mr Diwakar accepted the mistake was theirs. To our query as to how Dominos was going to set right the damage done, after discussing with his superiors Mr Diwakar informed us that he was informed by his superior that he would have to lose his job if any complaint were to be lodged. On our insistence, and subsequently @ around 9 pm, the stores-in-charge, Mr Thirukumaran, also visited us and I was hooked on to one Mr Suresh (@ around 9.45 pm), who I understand is their District Manager I was informed by my son, that he had also received a call from a Customer Care executive of Dominos, from Bangalore Dominos executives had bought time and promised to turn up this morning as early as 8.30 am, which has not happened till now when I am keying this complaint We are pure Bramhins and this has affected us mentally We would like your assistance to pursue the case and claim damages for mental agony and damage created by Dominos Proof of invoice and also slip on the box (wrong order 110) are uploaded Thanking you Yours truly M S Srinath 42, 3rd Cross St Minor Trustpuram Choolaimedu Chennai 600094 Phone [protected]

Hi I have tried to order a pizza for my parents (in Gomti Nagar, Lucknow) on Nov 16. Money got deducted from my ICICI Bank account, however redirected page to Dominos told me that it was unsuccessful. The time was around 10:55 pm IST. Transaction no. BIL/[protected]/Dominos/DOMINOS_MICI316. I am currently in US, however you can reach my parents at +91 94550***** (Mrs Saroj Mishra), same for order details. I called the store, Plot No. 4/1, Vivek Khand, Gomti Nagar, Lucknow[protected],[protected], who told that they didnt receive any order. Please let me know when the charges will be refunded back to my account. (INR 493.62)

This is Mohit Bhardwaj. Order Details Item Name Qty Unit Price (INR) Masala Grill Veg 1 49.00 Chicken McGrill™ 1 45.00 Chicken McGrill™ 1 45.00 Sub Total = INR165.33 Packaging Charge = INR22.00 Taxes = INR30.50 Order Total = INR192.00 (Inclusive of all Taxes) order number is 178-09/11/[protected] I ordered that on 9th November...approx 11PM. No delivery and i made the pmnt of Rs.343.31... Kindly do the needfull

Today I ordered pizza from Dominos. my order # was 192. the order was delivered in 40 mins. when i asked for late delivery discount then the delivery boy called the store manager, vaishali nagar. store manager was very rude on phone. he wasted my 20 mins in arguing and my pizza was waste for me.he used abusive language and THREATENED that he will BLACK_LIST my address and will never deliver on my address. the store manager said that company's rule are not a boundation on me and i will not follow them. i will work on according to my sweet will.during conversation he added that i will see you. I am Domino's regular customer and heard about the best customer service but my experience was worst and i will never order again. 1 suggestion that this kind of customer service will affect your business. I also work in an e-commerce company and i know that what is the importance of customer satisfaction in our industry. Kindly look into the matter personally for maintaining your good reputation country-wide.

I ordered Pizza & Garlic bread online at www.dominos.co.in on 09-Nov-2013 at 9:00 pm. Paid the full amount through my Credit card.
I got an email at 9:06 PM for confirmation of my Order and Order tracking link was also sent in it.
Clicked on the link and after every few mintues it showed that Pizza is getting prepared and after 20 mins it showed pizza is dispatched. I kept waiting, waiting and waiting but no Pizza was delivered. I tried calling Dominos central number 68886888 and also Dominos Gachibowli number but none were of any use.

I expected if there is an issue someone from Dominos will call me so I kept waiting till 10:30 PM and realised that nothing is coming. It was too late so had to eat whatever was available in the house. It was a pathetic experience for me ordering Online at Domions.co.in. I also logged a complaint on Domions website regarding this but even after 2 days no one has contacted me.

Please avoid using Dominos.co.in.
I am not sure what should i expect after facing such horrible experience with Dominos.

I saw a advertise of dominoz pizza, they clam to supply pizza within 30min and if late than give order free of cost so my family decided that order this pizza for 26th October's dinner . I put order on online for pizza at 7.19pm but we couldn't got it till 8.10pm than I call them but they not giveme satisfactorily answer than I order our dinner from nearby hotel so plz reambers my expense on dinner and remove their 30min clam from advertise.

Dear Team, I have ordered Dominos Piza from location ( Tidel park, Chennai) through online on Oct 2, 2013 but transaction failed and they sent mail to indicate that money will be refunded back with in 7 Working days.But I didn't get the money. I have contacted the Dominos customer care though mail no one responded to call me back for that issue.When I call customer care number no one is picking the call.So I have really irritated regarding their customer care response. Transaction Details : No : nb-466c91a5 Date : Oct 2, 2013 Email-id : srinu.rao.[protected]@gmail.com Ph : [protected] Could you please help me in this matter to get my amount back. Thanks Srinivas

Order was placed online and payment was deducted but then they said that at given address they can’t deliver and cancelled the order. but still payment has not been refunded . Dominos Restaurant Address Sapru Marg, Lucknow, Uttam Palace, Olwar Road No.-3, sapru Marg, P/s Hazratganj, lucknow-226001 (uttar Pradesh), [protected] Customer Name : saloni srivastav Customer Mobile : [protected] Customer Address : Room C-7 Era Medical College, Sarfarazganj CHOWK LUCKNOW INDIA Txn No : MUDC[protected] Order Number : 184 Time of Order : 10/22/2013 10:03:02 PM Final Total : 404.41 Payment Type : credit Trace No. : dc-a08a8d72 Country Special[Qty-1] Crust : Classic Hand Tossed Toppings : Onion + Crisp Capsicum + Fresh Tomato Size : Medium (serves 2) Rs. 275 Choco Lava Cake[Qty-1] - Rs. 65 Net Price : Rs. 340 Tax (S.T + VAT) : Rs. 64.41 Total Price : Rs. 404.41

Hello Sir,
I have placed an order at your site "www.dominos.co.in/
OrderOnline", where I have made 5 online payment & after that i checked my atm & money deducted of Rs approx 2450 had been debited to my oriental (VISA)
debit card.
On the other hand when the system was proceeding on my
computer suddenly a message popped up that the system
could not complete the transaction.
So please check into the matter and let me know if you need
any other information.
deepak singh
Cell:[protected]

Hi, I placed an order online on dominos website on 2nd October 2013. After the payment was made, the system was not able to place the order in kitchen. I got a mail saying that there will be a refund the amount of 877.22 rupees for the transaction number nb-2c885137. I tried to place the order again and the same thing repeated. Could not place the order on kitchen and refund of 883.19 rupees for the transaction number nb-d5a3f308 in 7 working days. No action was taken even after 7 working days and i filed a complaint on dominos website multiple times. The latest complaint number is 204012. On Friday 12th October 2013 i got a call saying that both the amount was already credited to my account and the gave me some transaction and reference numbers. But when i check my bank statement, i dont see any money being credited. Not sure whats up with these guys. Even after raising multiple requests they are so irresponsible and dont care to refund the money for two transactions. Its a very unreliable system and this is not the first time that i am going through this. It been close to two weeks now. Kindly look into this and refund my amoiunt ASAP.

My name is ria chakraborty i ordered a pizza today (9/10/2013) from tollygenge dominos ( kolkata) at 8.46pm, at 9.30pm i called them and they said that my order was dispatched and after 15mins i got a call from a delivery boy (phn no- [protected]) asking for my location. as the distance from the shop to our house id less than 15min by walk so i called him again in that number but he cut the phone n after that didnt picked up anymore. so i called dominos and they said that due to puja pandal he is not able to come. so isint it his responsibility to inform us? neither to ask us for any other route or shortcut? then at 10.30pm i again called up dominos to get their name but ANKUSH (who picked up the phone) told me directly "do you know our system than i do?" is this the way you train your staff to talk to your customers? the person who took my order is PAMPA and sitll now at this time 10.51pm i dont have anything to eat and still no sorry calls from their behalf for their behavior or for this situation. i was a very frequent customer of dominos but from now after this treatment from your incompetent staff i will change my mind.

Dominoes pizza,

It is with concern that I am sending you guys this mail... I tried to order a pizza on 30/9/2013 but after the transaction was done, the order could not be placed in a kitchen.

Then dominoes sent me a mail in my email id (anarta.[protected]@gmail.com) saying this,
"Hi Anarta Roy,

Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. We sincerely regret the inconvenience.
Your transaction number is dc-71d171ac dated[protected] amounted 387.83.
However in case your order was successfully placed in subsequent attempt, then please ignore this notification mail."

Today (5/10/13) dominoes sent me a mail saying this,
"Dear Anarta Roy,
We regret that your order dated 30-Sep-13 could not be executed to your satisfaction in our store due to some technical or functional reasons. We have gone ahead and refunded the amount pertaining to the transaction, details as mentioned below. You may please contact your respective bank for confirmation.
Regards
Team - Guest Care
Domino's Pizza India


Order Details:
Mobile No. [protected]
Transaction ID MSPD[protected]
Trace No NULL
Transaction Date 30-Sep-13
Bill Amount Rs 387.83
Refund Amount Rs 387.83
Refund Execution Date 04-Oct-13
Bank Name SPD"

They said that my money has been "refunded". When I checked my bank account I saw no money has come...

What is happening exactly???? Why has my money not yet come? By the way it is not the bank's problem (SBI) . Please look into this ASAP. I want my money back.

Anarta Roy

email- anarta.[protected]@gmail.com

i ordered pizza on 2nd oct. my ord.no. was 261 . i have 2-3 complains . 1. i ordered for sp. delight in which i says instead of red peprika you add olives, but i got wrong topings red peprika was there in piza which cost me 40/- extra. 2. the product was worst ever i had in my life with the same origination, dominos is a brand from which we expect quality and best service but this is something which we cannot expect from such a brand . Dharamveer takhar [protected]

I order a pizza from Domino’s pizza Baner Road Pune on 18th September 2013 at 8:40 P.M.
The total cost of bill is 624 Rs. The payment is done through credit card.
My order number is 545. Domino’s Pizza promise they deliver pizza in 30 min,
after waiting for 40 min I didn’t receive my pizza, I call them they said it
take 1hr more. After waiting for 1 more hr . I try to call them pick the
call and disconnect it. I happen several times. After 3hrs they deliver pizza.
When I say I want to cancel my order, Pizza delivery boy agree on this because it’s too late delivery.
Another day I called them what about my refund, domino’s pizza person said
I will get my money in 7 working days.I follow them several time within the time period and they make false promise.
It’s almost 10 days but I didn’t got my refund.

I came from work and I decided to order a pizza from dominos, I normally buy once a week because I can't effort to have every day..is very tasty and expensive too..i order 2 medium pizza 2 sides and bottle of coke by the phone, After 4 minutes and 10 seconds I ring back to say that I want my pizza to be stuffed with cheese. The person who answer the phone it was different person that they took my order. And he say that is too late. That was not a good customer service when I'm a regular customer. So I told him to cancel my food and the guy said no problem, you have lost a regular customer who spend min £20 every week. That is damaging your brand. The worst customer service and the order taker was so rude.. I'm working in fast food company...

we ordered one veg doubles on 20-sep-2013 from dominos, Deendayalpura Bareilly. The quality of pijja base is too poor to eat. Base is so hard and smelling that we can not eat. I complaint it and they promised to deliver same order when we required. but today when I asked them about that order, they refused to accept their promise. It hurts my feelings about Dominos. Name of the manager is Rahul. My contact no. is [protected].

hey my name is renu, i ordered pizza in vasundhra and i asked that pizza person that how much maximum time it will take so she told me maximum 45... but pizza came to me after 50 minutes. and than i ask for the discount because of the late delivery but delivery boy was not ready to give me discount and called his manager on phone.. that manager is actually so rude even he dont accept that the pizza was not at time. delivery boy accept this that he was not at time but manager continuesly deny and told me dat there is no time limit and discount in this pizza.. i just want to ask a single thing to the manager if there is no time limit so why your staff people told me sharply 45 minutes. after arguing 20 minutes wid the manager, the manager was not ready to allow me any discount, and i back that order because it become worthless:-( if there is no coordination between the staff member and manager so how can they make their customer happy. CUSTOMER SATISFACTION is nothing for dominos, nd their employees.

Hi, On 30 august 2013, I ordered pizza on this online site http://www.dominos.co.in/store-location/jabalpur/russel-chowk,-jabalpur/608 from Bangalore to Jabalpur. Unfortunately,Transaction got canceled due to some technical problem, and my order not placed . I am disappointed for the service. Still I do not get refund money, even i tried to convey this to Domino's service members. They told me within 7 working days that will be refundable, But I am not getting any notification so far. To resolve the problem, I would appreciate your service.Please find the detail regarding transaction. There are 2 transaction, which i did as follows: Transaction ID- nb_e7e600b6 with Contact No.- [protected] at[protected] , User Name: Sonu Bisen Transaction ID- nb_46721493 with Contact No.- [protected] at[protected] , User Name: Sonu Bisen I look forward to your reply and a resolution to my problem and will wait until 20 sep. before seeking help from a consumer protection agency. Please contact me at the above address or by phone at +91-[protected]. Sincerely, Your name Sonu Bisen

Hi, On 30 august 2013, I ordered pizza on this online site http://www.dominos.co.in/store-location/jabalpur/russel-chowk,-jabalpur/608 from Bangalore to Jabalpur. Unfortunately,Transaction got canceled due to some technical problem, and my order not placed . I am disappointed for the service. Still I do not get refund money, even i tried to convey this to Domino's service members. They told me within 7 working days that will be refundable, But I am not getting any notification so far. To resolve the problem, I would appreciate your service.Please find the detail regarding transaction. There are 2 transaction, which i did as follows: Transaction ID- nb_e7e600b6 with Contact No.- [protected] at[protected] , User Name: Sonu Bisen Transaction ID- nb_46721493 with Contact No.- [protected] at[protected] , User Name: Sonu Bisen I look forward to your reply and a resolution to my problem and will wait until 20 sep. before seeking help from a consumer protection agency. Please contact me at the above address or by phone at +91-[protected]. Sincerely, Customer name Sonu Bisen

I tried to place an order on 28 Aug 2013 but at the last time it got stuck when it says placing order to the nearest kitchen. I tried two times once with my credit card and other time with debit card both time money was debited but order wasn't successfully placed. I receieved mail from domions saying that after 7 working days money will be refunded but so far no money has been credited back. I have mentioned two transaction id, please take a note of it. Cusotmer name : Moumita Bej Phone No-930*****65 Dominos Store Name-Dominos Pizza in RUSSEL CHOWK Transaction Date 28/08/2013 Transaction Amount INR 302.35 (2 times) Transaction Type DR Transaction id nb-b555a3f4 Transaction id cc-edf29ce8