Domino's Pizza Complaints & Reviews

Hi,

I ordered for pizza over phone at Domino's Jayanagar 4th Block outlet at their contact #[protected] on August 14th,2013 at 9.11 pm.I was told that it would be delivered within 50 minutes.I waited till 11 pm but it was not delivered.I tried to contact them at the two numbers[protected] and[protected] for several times but nobody picked up the phone.I had guests and I was in a very awkward situation and at 11.00 pm it was very difficult to go for other options.This is our experience of Khushiyon ki home delivery.

Extremely disappointed customer

I ordered for pizza from Domino's at 8:20 pm on 14th Aug'13, and got it at my home at 9:35, that's in 1 hour and 15 mins from the order time instead of the usual 30-45 mins guarantee.

The bill was for Rs. 530, and I asked to rider to call his manager's cellphone and talk to him about the process and offer me some discount or something.

The call didn't get picked up for 15 mins (resulting in the already late pizzas becoming even more useless for us) and then when I went to the store, the manager, named "Vipin", wasn't even agreeing to his fault at all!! I spoke for 15 mins but to no avail.

Eventually, had to come back home empty handed, where guests had been waiting for the pizza to come that was ordered at 8:20 pm. Imagine the embarrassment!

This happened at Domino's Malviya Nagar store, Jaipur, address is:

PLOT NO 25, KALYAN COLONY, OPP. GAURAV TOWER, MALVIYA NAGAR, JAIPUR, RAJASTHAN
Contact No.[protected]

Please take the strictest action against the store and especially its manager Vipin.

Thanks!

I ordered a combo on the 10th of August, 2013 at 10:17pm.
I was with my family.
I was served stale food.
It was a pathetic experience.

On top of it, the waiter told me that the food is good, was he intending to say that we are fools.

I told him to taste the other piece, however the chicken piece was stale and smelled bad.

Attached is the bill.

They were bad and indecent.

I need a compensation for this.

Jagruti & Darshak

[protected]

Guest Name :
Rahul Dhabekar Guest Mobile :
[protected] Guest Address :
Quadron3 3rd floor PHASE 2 HINJEWADI PUNE INDIA Txn No :
MHCC[protected]
Order Number :
90 Time of Order :
8/9/2013 2:15:59 PM Final Total :
2959.2 Payment Type :
credit Trace No. :
cc-f59c3087

[protected][protected][protected][protected][protected][protected]

Domino's refused to deliver the order after getting entire money. Don't place order for pizza at DOMINO's PIZZA at hinjewadi pune

Hi last week I ordered a pizza twice from mobile app ...payment deducted from my account but order failed and I got a msg from dominoes that ur amt will be refunded in 7 days...I received a mail on 5 th august that ur amt has been refunded but I havent received any amount....I need a revert on the same...
Expecting some serious action my complaint

Regards: Sumit Mann

Kapil Jagwani
Order no. 274
Order Punching time : 9:23 pm, 31 Jul, 2013
Place : Ulhasnagar Dominos

I am Kapil Jagwani, as per the above details, I ordered one Zesty Chicken Cheese Burst Pizza and one Delux Veggi Cheese Burst on wednesday offer and wasted about 540 rs.

Firstly it was half cooked and the name of the pizza was cheese burst however, the cheese was just for the sake of name. It was my mistake, I would have taken a pic of the pizza which I thrown away into the dustin. We hardly eaten 2 pcs from both of them. Being a regular customer of dominos, Iam very much disappointed.
If the offer means all the above stuff, so please its a request don't put the offer if you cannot serve the quality. I would appreciate if could get an reply on this.

Kapil Jagwani
Email :[protected]@gmail.com
Mobile no. [protected]

I had ordered a four pack pizzas yesterday evening around 5.30 the Dominos representative told me it will take 1.15 hours to reach but i waited for almost 3 hours. I was cheated. I didn't received my order. Please take strict consequences against them.

I Visited Dominos Airoli Navi Mumbai branch on 10-July-2013 along with my Office colleagues. We ordered Pizza for 905.00 and I paid through my ICICI Bank Debit card. We waited for almost 60 minutes and did NOT get the Pizza or any receipt. Finally we decided to cancel the order and asked for refund.
The Dominos representative Yuvraj Atigre wrote his name and mobile number and assured that the money will be refunded in my account in a week’s time. I did follow up with Dominos multiple times after that but till date I haven’t got the refund

Dear Sir/ Mam,

This mail is regarding a complain which I need to file against Mr.Somender Singh, Branch Manager of Your Dominos store at Saharanpur((U.P) Pin Code 247001 )

The delivery boy delivered our order after 47 minutes and when I called the store manager he told me that the 30 minutes scheme is not allowed today but he was not clear in his reasons for the same and moreover when we ordered the pizza we were assured that it will be delivered within the time limit but after the delivery boy got late they changed their statement and when asked again by me that what the reason was? Mr. Somender Singh the store manager used very inappropriate language and asked us to return the order back and when I said that I have been a regular customer of Dominos and he should not behave like this with me he replied that I don't care about you and your order and you can stop buying anything from dominos.

This kind of behavior is not acceptable and thus I hope appropriate actions will be taken against Mr. Somender Singh and you will keep me in the loop informing the action taken.

Nikhil Miglani

To whom so ever may be concern.

We had placed an order online for 4 cheese burst pizzas today from Airoli branch , Navi Mumbai in which we had replaced the toppings on the website for each and every pizza and we paid extra money to make it cheese burst but when we opened the box, we were completely shocked, not only were the toppings not replaced but, there was no cheese in the pizza. It was not one bit a cheese burst pizza.

I have eaten your cheese burst pizza many times but this pizza was totally unexpected.

We paid a bill of Rs.1700 which was a total waste.

We being regular clients of your company never expected such service from such a reputed brand like yours.

We all employees working in a big MNC , would obviously not like to order from now on after being cheated like this.

I have attached all the photos of the for your perusal.

Also we will make sure that my friends on facebook, twitter and other networking sites know my experience with DOMINOS.

Regards,

Pooja Takale
A customer cheated by Dominos.


Dominos Restaurant Address
Sector-7, Airoli, Shivshankar Plaza 2,ground Floor ,shop No 6 & 7plot No. 1,sector -7airoli,navi Mumbai - 400708 Ph.no.[protected]/ 51/ 52/ 27644545/ 46/ 47/ 48/ 49 , [protected]
Guest Mobile :
[protected] Guest Address :
4th floor, sigma it park, naaptol online, r-203/204, ttc indu RABALE NAVI MUMBAI INDIA Txn No :
MSPD[protected]
Time of Order :
7/31/2013 1:18:59 PM Final Total :
1706.6 Payment Type :
credit Trace No. :
dc-b573c1da

I ordered one medium pizzas , coke, garlic bread from dominos; phase-10, mohali, punjab on 29/7/2013 , ORDER NUMBER -230 and it was suppose to be a home delivery. Now, as per your promises that if the pizza is not delivered in thirty minutes, the customer would get it for free. My pizzas was delivered ten minutes late, i.e, he took 40 minutes. I called the dominos manager, (phase-10, mohali) to inform about this. Someone took the call and after listening to the problem, he very rudely told if you want it keep ,else return the pizza.

Also he said that my pizza has reached locality gate in 30 mins(not my home gate) so it was ok if the pizza was delivered to you late. Secondly, they could have informed about this self created rule when I gave them my address. Few weeks back same thing had happened but i ignored the same.Since today my guests were at my home and they left the home after waiting.

Dominos is famous for its offer of free pizza if it does not reach in thirty minutes , Then how come PHASE - 10, MOHALI , PUNJAB outlet has come up with this rule without the company's notice? ALSO WHEN IN THERE OUTLET WE VISIT IT'S LIKE HELL IN THE NAME OF HOSPITALITY . WORST OUTLET I HAD VISITED EVER. PREFERABLY I ALWAYS GO IN FOR DOMINOZS BUT THE WAY THERE BEHAVIOUR IS I WILL NEVER OPT FOR DOMINOZ . SINCE I AM RUNNING A BUSINESS I WILL TRY OUT TO REDUCE PEOPLE TO GO TO SUCH A ZOO LIKE PLACE.

As customers we go by the advertisement and the info provided by the company in various media and if we do not get the same as promised, it is mere cheating on the company's part. Please kindly look into this matter as it is happenning repeatedly and employs are trying to misbehave and fool the customers which is a serious issue. I do expect certain level of discipline and honesty from such a big company.

REGARDS,
Guneet

hi
This is the funniest thing ever...
Dominos Anand-Vidhyanagar is such a fraud place!
Let me start from the beginning. I ordered a combo package of pizza, a garlic bread, dip and a mousse cake. Now guess what! they delivered the order without the mousse cake,let alone after one and a half hour! I called the franchise again to inform this and told them to send it even if it would take them some more time. I paid for everything including the cake thinking they would deliver. Then I had no idea about how I could be framed! They never delivered the cake! Two days have passed now. ..with over five calls that I made to Dominos and yet no cake! As if it wasnt shameful enough that they owe me money for two days, that they even conveniently forgot about it! I have to make calls again spending for them so that they remember to pay me back or deliver what they owe me for 2 days!
It is ridiculous that this happens, more ridiculous that nothing is or will be done, even more ridiculous that such fraudulent people are not replaced at such a popular n famous franchise! In other countries Dominos would make the entire menu free the moment you point out their mistake of not delivering. Here sab chalta hai! khao aur logo ke paise khao!! SHAMELESS MONEY EATING FRAUDS!

Today I ordered dominos pizza from Viman Nagar branch. The service was pathetic. I ordered (order no 459) at 10:00 PM and I got the delivery at 11:25PM after calling dominos 5 times. Moreover the pizza was delivered cold. I have not eaten such a bad pizza before. I cant believe that dominos service and product could be so bad.

I suggest you guys to think before ordering pizza from dominos again. Very bad experience.

Regards,
Rajib Samanta
[protected]

Today I visited domino's store at Sapna Sangeeta, Indore and I ordered a Lebanese roll(chicken) and I was shocked by seeing hair pieces in that. This was the second time I faced such problem. Before this, I seriously found a dead cockroach in my pizza which was very disturbing and disgusting.This incident happened to me at C 21 Domino's outlet. The store manager apologized to me for like thousand times so I too acted leniently , but this time I seriously want some action to be taken against them..I would be honored if my request is heard. Thank You !

Ligin George
[protected]

ordered a cheese and barbeque pizza today which was very dry and tasteless like a baked potato. everyone was very rude to me except for the manager, they were asking me the same questions again and again as if i know nothing about pizzas.Dominoes dwarka totally sucks and they send B- grade pizzas to their loyal customers. ty

Hello sir/madam
Order no 63
I got my delivery after 30 min, but they are not ready accepting fault.
Can you please tell me how the customer will know about 30 min funda
Whether he/she will confirm the time either from your shop or my house?
From which watch the time.is start and finish?
Please look in to the matter and take necessary action.

On 24th of june 2013 while i was crossing a chowk in my car , a dominos delivery boy came speeding from the side jumping a red light and banged into my car . Till the time the cops came he was not ready to agree to his fault , i called up the local dominos outlet to comlaint against the delivery boy . i spoke to the manager Mr Mukesh but instead of apologizing he started shouting at me saying i should go ahead do anything as the company is not liable . the delivery boy was driving a dominos bike going to deliver an order during working hours . hence i think that dominos company is liable to the damages incurred to my car as well as compensation for the rude behavior of the employeee

it is to inform you that some fraudulent transaction have been done using details of my credit card, details are as under
date details amount(as informed by the card company)
3.3.2013 dominos BD INR IN Rs 1705=00
3.3.2013 dominos BD INR IN Rs 0733=75


from

Chhagan lal kothari
10 mahaveer colony ,pushkar road
Ajmer

I tried to order pizzas using the online website http://pizzaonline.dominos.co.in/ but it said the store is not available for online ordering(Jamnagar store,Bedi Bunder Road) and instead gave me a number. Next, I call on that number so a lady picks the phone(name:Reshma) and I tell her the online ordering is not working so can i order on phone and still avail the "Buy one get one free"(FRIFRK) offer on phone but she declines. So I tell her the online ordering is not working so how can I avail the offer?But she says she's receving the online orders right now so i decide to try again and keep the phone.Again I try,But I am not able to place the order,and so I call her again and again Reshma is there.And you cant believe she asks my name and says, "Yes sir u called us 8 days before also and were saying that online ordering is not working,whereas it is working fine!". You mean I am lying ,do You? Then I am infuriated and ask her to transfer the phone to the manager,which she grudingly does. The manager replies that he will check it and says will call in 5 minutes. After 25 minutes, he calls and says there is no internet connectivity in the store so he can't check and gives me all sorts of reasons like "more server load" etc because of which online ordering is not working. Can u believe that? In Utter frustation I begin searching for the email address of head office of Domino's on internet,But I can't even find that!! Finally I landed upon this forum decided to complain here. I beseech strict action be taken and manners be taught to staff like Reshma who accuse you of lying.

HELLO,
i placed online order for a dominos pizza worth rs 197.90 today (19/06/2013) and made the payment online through sbi internet banking.
The payment was successful but after this it said "we failed to push your order to the kitchen " and when i called the store they said there is no such order that has been placed. when and how wil the refund be done.Details of the order are as follows:
Customer Name-Deepak Kumar Rai
Phone No- [protected]
Dominos Store Name-Russell chowk,near jyoti cinema, jabalpur,madhyapradesh
Date of Incidence-19/06/2013
Order No-
Bill No-
trnsaction Details- Date (Value Date) Narration Ref. No. Debit
19-Jun[protected]Jun-2013) TO TRANSFER INB Dominos DOMINOS Payments MSBI[protected]IGJ3681631 197.90