Domino's Pizza Complaints & Reviews

On 14 sep 2021 at 1:23 at I ordered at domino’s preet vihar for a stuff garlic bread (order no 173) I was waiting for my order after 45 mins when I haven’t received my order which was pre paid . Then I ordered at 2:11 am (order no 180) stuff garlic bread and cheesy dip . Then at 2:30 am Domino’s delivery boy delivered me order no 173 and as per domino’s 45 min policy i told him for free pizza then he took his manager on conference call then manager told me he will refund my money back then i told him i have one another order ie 180 no . He told me he canceled my order so, I don’t react at that time because I haven’t got any cancellation message and my order tracker still showing me my confirmed order so, I was still waiting for my order and today morning manager called me. Then i told him without my permission and without informing how You canceled my order then he told me that was Cash on Delivery order which Has no value because he didn’t get money that’s why he canceled . So, from Domino’s India I wanted to know without informing customer and without my permission how the manager can cancel my order and If Domino’s don’t trust customers for cash on delivery so why Domino’s started scheme for cash on delivery .
It means cash on delivery order’s don’t have any value for Domino’s .

I ordered pizza from Dominoz in Bhopal, Order I'd 139 on 10th September, Contact number -[protected]. It was Guarentee delivery in 30 minutes, but the order came after 1 hour.I already paid online, when I told to deliver boy he gave me this number - [protected] to get cashback. I called him he said it will be credited to your Walle5 in 24 hours, Today is 14th September, no cashback came.Kindly look into this.I will be very thankful Sir.

I placed a order of rupees 454 in domino's pizza amount detected but not order placed

Money detected by domino's pizza but order not placed of Rs. 434 please refund my amount

I have payed Rs. 434 from amazon pay but order not placed

Made the payment successfully, bank website showed success but post redirection to dominos website, it showed error, that order not placed.

Hello sir,

Store id : 63879
E code : 949483
Name : Rathod Uttam.
Phone no. : [protected]

Joing Date : 10/07/2020
Leaving Date : 21/05/2021

I need a UNA number to get my PF amount. I had a job 8 month in Dominoz pizza. But A company didn't provide me UNA OR PF account number in my salary ship. Also thay cut ESI and PF amount in my salary.thay didn't mention a PF And ESI account number in my salary ship. After 8 i leave the job due to low salary. I leave job since 3 month ago but i cant find my UNA. So, i contact a store manager and training guest to solve my problem.i also asked about a company policy to get PF amount . But thay didn't give a valuable answer also thay lie to me and also give me terrible talks . Which is very shameful. Even i also contact a hr manager ( Anup Ghoghle) to solve my problem very soon ass possible but he can't. And end of all i meet Mubassir Hussain which is a Deputy District Manager to solve my problem. He did a small task about my pf but i cant find any result. Now i am very disappointed. Now i am hope less.

I have been trying to place an order but everytime it says store is offline.

I have been trying to order from the dominos app but its constantly showing store is offline since yesterday. Pls check whether its a bug or if the store is closed pls tell me when it will be available thank you

I have E-gift card worth 1000 by Dominos pizza and I m trying to claim it since 3 weeks and I m not able to claim or the dominos complaint addresal team is replying back to my complaint. Dominos Complaint number = Ticket Id :[protected]

Hi Team,
Today I went to your store at 14th Avenue Gaur City 2(Ground Floor Shop No 10 11 Gaur 14th Avenue High Street Facility Block Gaur City 2 Plot No GH 03 Sector 16C Greater Noida U P 201009) for ordering a pizza, however the experience was really pathetic.
1. The person at desk (Dheeraj P) was not polite. He was ill behaved.
2. He lacks courtesy talking to customer.
3. The card machine was not working, and he asked me if I want the order either I have to pay cash or no need to take the order.
4. He forced me to provide cash to get the order as there was no other payment method.
5. I have ordered for Chicken Golden Delight (Large) received, Pepper Chicken (Large) - WHY?
6. Unnecessary the order was delayed when there was no other customer at that point in time (Order number - 147)

Need to get it resolved and an apology for harrasement

I placed an order via Domino's App online but the order didn't get placed and the amount got debited from my icici bank account.

When I visited the dominos shop they said the amount will get refunded back in 7 and maximum 15 days.

May I know why payment is not yet credited back to my bank account as amount (RS 851) even after a month.

Can you please check urgently and let me know accordingly.

27 th August I had placed an order but it was unable to process, order value was rs 342/- I had paid through Google pay it was supposed to be refunded in 3-4 business days but still I have not received the amount

Made the payment successfully, bank website showed success but post redirection to dominos website, it showed error, that order not placed.

Dear Customer,

Thank you for writing back!

We understand your concern regarding the recent merchant transaction.

As per our records, the transaction is successful, and the payment was credited to the merchant. In case of any query about the successful transaction, please get in touch with the merchant.

In case the transaction is failed and the merchant initiates a refund, it will reflect in your Freecharge Balance immediately or to your bank/card account in 5-7 business days depending on your mode of payment.

If you have any other queries, please visit the Help & Support section on the Freecharge platform.

Happy Freecharging,
Customer Success Team

this is the response received from freecharge. both of them raising their hands holding my Rs.997

nobody is highlithing this issue

I am from mughalsarai, i order pizza on the occasion of rakshabandhan but i get my pizza 2hrs late and all pizzas are cool, i fill a complained but no actions taken by them, i want refund or delever my product in good manner,

A member of dominos has enter the amount of 8998.99 instead of 899.00 with the trust on them i have given the pin and the transaction got completed of amount 8998.99.

So as per details of the dominos they are telling they have reverted back the amount of 8998.99 to my back account, but till now i did not get my amount back and it has been nearly 7 days now.

Is this the way to deal with the customer. if the transaction is correct it would have transferred with in 48 hours mostly.

I have ordered a cheese burst but there's no cheese burst in it.
I'm paying so much for just a regular pizza in the cheeseburst category yet I'm not getting it.
Kindly return my money back.
This is disappointing.

I had order online at 21:19 and until i go to store it was not baked, when i was your staff Virendra he informed me we cant prepare for you until CUSTOMER confirm the order. i asked him if its not confirmed online why you people keep system of online its better to stop online orders, so very rudly he mentioned very bad words telling that his company ### their staff so they didnt bake. so the word he used was totally worng and this is my second complaint to the same store. i prefer first educate your staff how to deal with CUSTOMERs later you can post them as front staff. if you could hear our conversation you could get very clear picture. I am a regular CUSTOMER in your store weekly bases if you see my email address. i have planned to put my comment on social media which these days is very strong communication sources. once agian i would like to inform his Name was Virendra. I waited in your store for 50 minutes even after ordering through online.Order # 106469
i believ there will be a strict action against him

I ordered 2 cheese dominator pizzas from Beltola branch Guwahati, but they had no hint of mozarella cheese. In fact the amount of any cheese in the pizzas was very little. In fact I found it no different than normal pizza with cheese burst, which costs half as much as the cheese dominator pizza. Really disappointed. Nowhere even close to the “1 pound mozarella” as claimed in the website.

Invoice for my order: https://ps.jublfood.net/di/[protected].png