Domino's Pizza Complaints & Reviews

An order was placed, the delivery kept delaying, after an hour we tried to reach out to customer care. At first we were placed on glhold for 5 mins then next call 3 mins at which a representative picks up a call and hangs up. The delivery boy is not responding, the customer care is not responding, the restaurant is not picking. Up my call and this is in lajpat nagar delhi. Dominos seems to be out of control.

I had ordered a pizza on zomato from domino's sector 29, gurgaon at 8:24 pm tonight (31/08/219) & now it's 11:30 pm & i haven't received my order yet. I've tried talking to 7 customer care executives of domino's and they couldn't provide any solution. I felt so helpless and harassed as it's a prepaid order & they didn't even try to help me. They kept my calls on hold for more than 20 mins on average. Now i'm trying to reach out to them and there automated message is saying that to call them after 11 am tomorrow. It's the poorest of poorest customer service i've ever seen in my life!!! I need my money back

Order placed through domino's mobile app got assigned to 'rex theater' restaurant bengaluru, restaurant failed to deliver my order and while chasing for refund there is no proper support from restaurant manager, domino's customer care at email and twitter. 3 months old case.

More details about date of booking, order number and all available in below shared complaint reference already reported to domino's customer care.

Concern ref #9551962, 9552295, 9563463, 10021031 and many more

Dear sir/madam,

As i mentioned in the subject line my order no.65980/19/7598

The above mentioned order was cancelled due to not responding my call about transfer my order to belapur store. I have transferred my order from kamothe to belapur branch and order was cancelled. This order was cancelled on dated 18th may 2019 still i haven't received my refund. Belapur branch "chandan" person name is promised me that they have given my refund but still my refund is not received. The kamothe store manager (Jitendra sharma) is not piking the phone bcs he is so busy, he is thinking that customer is always free. Customer doesn't have the work
Kamothe store staff is so rude with the customer. Their manager also so rude. I want my refund. The chandan belapur store person told he will not give me refund instead of that he will provide me pizza whenever i require. I dont want this offer. I require my money.

Please concern person has look into this.

My wife and son had non-veg loaded pizza in phoneix mall domino's bangalore on 24th of august. After the pizza which was smelling and bitter in test. My son got food infection and suffered for 4 days. When given feedback on domino's they are saying they will refund amount. I have asked for ingredients used that day and it's expiry date so that i can be assured it's not their fault. I have asked to settle doctor bill which they have refused. What is the lagal action we can take here? I am reachable at [protected] and [protected]@gmail.com.

I had ordered pizza on 10th august at 12.37 noon from domino's mulund west, lbs marg. Till 2 pm they did not deliver. Therefore i cancelled it out of frustration. They have not yet refunded my money.
I have been following up will customer care, they just transfer it to branch and then nothing is done.
It's been 17 days they have not refunded yet..
They have very poor customer service

I have ordered food from domino's amounting 334. I applied discount coupon provided by flipkart coins of 300. After receiving coupon it should amount to be paid as 334 instead of 34. I called the customer care and your resource as informed that order has been placed from pizza mania were coupon is not applicable. However no were it is mentioned in terms and conditions. For that reason i cancelled my order.

Now iam unable to use that coupon as it shows no sufficient balance.

Let me know how you can deduct money from the coupon after the food has been cancelled

I placed an online order at 15:33. After around 15 minutes, I received a call from Dominos JB Nagar outlet but the call got disconnected.. I called the helpline number at 15:50 and I was told that the order will be delivered in 15 minutes...I called the helpline number again at 16:05 asking for the status of my order... The person on call could not help me neither could he connect me to the store nor the store manager. He promised me that I will receive a call from some senior authorized personnel... No one called...I finally received my order at 16:28 (after 55 minutes) from Mittal Estate outlet (so I assume that the delivery outlet was changed and hence the delay)...I called your helpline number to tell them about the delay... He asked me to be on hold and that he was connecting me to the store manager... The store did not pick up and your helpline person cut the call.

There were some repairs being done on the Gas lines in our locality so I was forced to order from out. Just wanted you to know that I ordered for a Dominos pizza after more than a year and this is my bitter experience...Hungry irritable kids, horrible delivery time, appalling response from an extremely obnoxious staff... So yes, I will definitely not recommend dominos to any family or friend

A domino's order for rs.1059/- was placed on 25/05/2019 @ 7.48pm using airtel money app wallet account by me and the same was deducted from wallet..
But dominos never received the order and i had to order by cod option...
The merchant site dominos says that it has revesed the transaction on 30/05/2019 and the transaction id is:qapl[protected] but the same is not reflecting in my airtel payment bank wallet account...

Violation 30 minutes or free delivery policy was conducted by dominos pizza in chandigarh near sector 19-d. Order placed at 3:10pm on 24th august 2019 which claimed that order will be delivered in 30 minutes hot and fresh. At 3:57pm on 24th august 2019, i received a text saying that the pizza had been dispatched, which was already 47 minutes late and pizza delivery person reached at gate at 4:06 pm on 24th august 2019. Upon being asked about free delivery, he said due to rain it cannot be claimed.
On dominos website there hasnt been anything written about rains, instead it has been stated that whenever the order does not qualify 30 minutes or free delivery, it would be told so at the time of delivery. But the order confirmation message claimed that it would be delivered within 30 minutes.

I have order 2 pizza in everyday value offer through domino's official website, i paid amount of rs.360 in which partial amount was taken from paypal voucher and remaining debited through my debit card, once payment completed i received order not placed message. So, i called customer care and also mailed @guestcaredominos as per the request a person called me from the near by store, he just bluffed and they were in a motive not to refund amount and not to deliver pizzas to me.

So i register my complaint here and except a good solution.

Order no - 87 on 11th of aug 2019
Total amt - 629..
Delayed order and refund wrongly initiated in dominos wallet

Order placed by advant it pack restutant and i want refund in my source account and same was promised by shop as well as in the call which are received as feedback call.
Plz provide the call recording for call center call as well as call done from shop assuring the source account feedback

My husband has placed order for pizza on 03.08.2019 with billing amount of rs.1598 paid through credit card. After two hours of waiting we got the call that the pizza cannot be delivered. We requested for refund which has not come till date. Received 3-4 calls from different persons but they are solving the case and are not giving the refund. Rather, they keep harassing us and tells they cannot give refund. Why refund is not possible? I want my refund and compensation for harassing me every other day.

Hi, i ordered domino's pizza via domino's app on august 19. My mobile number is [protected] which is registered in the app. After going through the payment option upi paytm, i got error msg, so i changed the bank in paytm and made another payment. I got the same message, however on both occasion my payment got deducted. Now i m losing money for the multiple payment for a single order. No payment reversed done. No help from domino's.

I had called your customer service no.[protected] & was ordering veg extravaganza with customization
Customization no.1 - remove mushroom & add golden corn instead
Customization no.2 - remove onions
Your executive who attended this could not resolve this & wanted me to speak to the restaurant directly. He connected me to the chef guy who pertly replied that you have to cancel this order & order new one without understanding what happened & later told me it is bandra, mumbai dominos
Just fyi, your executive had been clearly been told my address which is already there with him
I again called your customer service to complain this & order fresh one. Your new executive said that he will resolve this issue & took order as per above customization & re-confirmed this customization
I had ordered the following with order no. Airoli dominos - 416
(1) 1+1 medium veg extravaganza pizza with cheese burst with above customizations
(2) three chocolava cakes
(3) 1 pepsi bottle

Finally your order came & when i checked it it was with onions. I really got pissed off & returned this order without making payment

Just fyi, i had again called your service no & complained & this time someone by the name harshad/arshad assured to register my complaint ref # 10736311
So the final story is you guys made my family wait for 2 hours in the process & delivered a wrong pizza

Many thanks for your great service

Chandar
[protected]

Dear sir/mam
I am mandy mehra and my order number is 185. Recently, i am ordering an online pizza from dugri phase 1 domino but the services are extremely bad they did not give me any response. I am continuously calling on their landline number. Please solve my issue and ordering my pizza own time

Best regards
Mandy mehra

Contact no [protected]

Today, i visited to the domino's and i had to wait there inside near about 15 minutes because order was not taken by the person who deals there. When i requested him to place my order he misbehaved with me. He directly showed me the exit gate to leave. I want to ask u sir why these kind of stupids you employed in your company. I want you to take a disciplinary against the person. Because this thing happens many time in this place

I have ordered a deluxe veggie medium pizza and chocolate lava from domino's near diamond in sakchi, jamshedpur and when asked for a bag they asked me rs11.42 for the bag. When told them that this is not ethical they said it is the companies policy and you have to pay. Please take a strict action against them. They were not rude but they said the same thing multiple times that they have been instructed by their upper management

I placed an order via zomato from mayur vihar and paid 2200 for the whole order. The order was not recevied and bvpoth zomato and dominos are of no help. They simply refuse to pick your call firstly and if at all they do they dont transfer and then ask the customer to keep waiting. Sheer patethic staff behaviopr, awful customer service and total harrasment. And for the last 2 days i am only following up with you guys to refund my amount.. What nonsense attitude.

I havent got the refund amount not the order yet. They told me it will reflect in account within 7 - 10 working days but its been above 15 days they havent refunded the amount.
I have ordered 2 pizzas one veg one non veg and 1 tacos. The amount was debited and tracking systems shows the order is delivered after calling number of times to customer care they told me it was by mistake and i will get one offer pizza and the refund amount post which i got points in dominos wallet but not the refund and still the amount is pending. They want to give feedback so it is zero from my side. Poor service lack of communication, lack of information, lack of delivery.