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Domino's Pizza Complaints & Reviews

www.dominos.co.in

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Updated: Oct 27, 2025

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Address: Block c-40 , first floor ,sector 52 ,Near Noida sector 52 metro station, Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: dominos website

I placed order through dominoes website sum amount equals to 259, the money was deducted but when we checked our order it was not showing and then we called on dominos and they told us it will be refunded within 7 working days but it is still nt refunded.

Please check it and i need my refund.
Qhdf[protected]-billdk dominos this was narration from my hdfc account summary transaction.

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V

vivek119

from Mumbai, Maharashtra

Jun 5, 2019

Placed dominos order on date 27th may,
Transaction failed, not got refund in my account
Amount 404
Transaction id - BIL/ONL/[protected]/Jubilant F/Dominos_

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered a medium pizza last week. There was no toppings on half of the pizza other than the sauce and when I called the store for the same they did not entertain my issue. I even gave a feedback call to dominos and since one week I am being told that I will receive a call in 30 mins but never received any call from them.
Ordering pizza from dominos is a simple waste of money where there is no quality in what is being delivered and even the services. There staff is rude and have 0 customer centricity. Even when I escalated the issue to Dominos guest care team, there responses were abrupt and useless too. They are just fooling people.

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Jun 03, 2019

Updated by VishalThakur21 Fir reference- my contact number is [protected]

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F

firdhose

from Mumbai, Maharashtra

Jun 5, 2019

My money transaction has been made but the order was not placed. So I ordered again and paid in cod but I didn't get my refund for the transaction that happened. complaint I'd is 9498346 I just want my complaint taken serious and I need refund for my transaction happened for dominos...

R

Rajeshwari Ramakrishna

from Delhi, Delhi

Jun 5, 2019

I ordered chicken pizza combo and one chocolava cake and the price was 386 rs
I made payment through ICICI net banking and amount got deducted but order is not placed.

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I ordered from online Domino's on 2nd may, 18- 2 pizzas worth 455/- from online Domino's order. The order never arrived and I received the delivery message. On complaining the same, the customer care executive said the refund has been initiated and the amount will be processed with 7-10 days. But now even after a month there's no updates from Domino's. Continuous follow up with customer care also didn't help in any way. They are just avoiding the matter. Kindly check this Matter

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Sir/madam,

As per your refund policy i was eligible for a refund of rs. 300. But, have not received till date. It has been over a week for my refund to arrive in my wallet. Even the order delivered was cold and rubber like. I have registered complain regarding the same but have not received proper response from your side. I have registered complain with you with ref #9476308. Please look into it and do the needful.

Regards,
Kuntal

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Address: Girish Park, Kolkata, West Bengal

I had placed an order with domino's around 9p. M. It was late almost by 1.5 hours when i called the delivery boy named sanjeev;he was so rude!!! He told me that right now i am in hatibagan you have to wait for your delivery i called you bla bla but in reality that guy did not called even once infact i called him thrice to enquire about the order.
Didn't expected this type of behaviour from domino's. Now i am literally in doubt to place order with domino's. Pathetic.

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Address: Dominos Sec 18 Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I had placed an order on dominos at 11:40 pm on 1-june 19. But the order was not delivered till 1:15 am. I was called customer care & every time they replied the order on the way & please wait for 10 mnt, this happened 4-5 times in call on this order. They did not confirm for the actual delivery time & not even cancel the order.

Is this type of service you are giving to customers. Persone is waiting for the food till midnight & you guys are not giving an actual update.

Shame on your service delivery #dominos

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Address: Exhibition Road, Patna, Bihar, 800001

I had placed order but it failed due to snag, however the amount was debited from my account as i had placed order using net banking on 19th may 2019. I contacted customer support they said it will be reverted after 7 working days. Still not got any refund.. Kindly look into
Transaction ref#igageequx4, i have also mailed to guestcare several times, with no help recieved as yet.

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Kushagra sirothia

from Mumbai, Maharashtra

May 31, 2019

I ordered pizza @ 9:07 pm but it has been 10:00 pm but still the pizza is not delivered.as dominos guarantees its 30 min delivery.pls look into the matter nd get it resolved as soon as possible

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Address: 590014

Sir,
I am bharatesh i made an order to belgaum neharu nagar branch throught zomato order id [protected] on 30/05/2019 at 9.23 pm of amount rupees 608 only but the executive called me and said that one of the item is not available so i told to cancell it two times but they did not obey consumer direction and they sent me that order have been sent but i did not recieve the order nor the money and executive was rude, so i would like to look into query
Thank you

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Address: Behind Dominoz, Jalgaon, Maharashtra, 425001

Yesterday i orderd pizza from jalgaon dominoz branch, and went to pickup from store itself.. When i asked them to put it in carry bag, they said "carry bag is chargable for 13/- rs". And forcefully i had to pay the charges. How can customer take hot pizza in hand. Dominoz should provide it free of cost as per rule.

My lawyer frnd told me to take this unethical malpractice to consumer court.
& we r planning to do it so..

#very dissapointed with dominoz service#

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I placed an order on 17th may but since my place was not within their area of delivery they canceled my order without informing me and after an hour or so told me that they'll credit money back to my account. Received a message on 23rd of may telling me that the money will be credited within 3-5 business days but its already been 2 days since then. How much longer do i have to wait?

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Address: Ahmedabad, Gujarat, 382350

I had ordered veggie paradise and farmhouse pizza which were regular in size.
They took to long to prepare it. It was approximately 50 minutes while i was sitting in the dominos.
The were not answering my questions properly. I was in dominos nikol, near gangotri circle, ahmedabad.
I thought that dominos is giving 99.99% satisfaction but it is totally wrong.
Both the pizzas were not properly baked.
I am expecting my refund.

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I had placed an order for rs. 1500 on 29th may 2019. I paid using net banking from my mobile phone and the amount was deducted from my account, but the order was not placed. I placed another order for the same amount, that went through successfully. I would like to get a refund for the 1500 rupees deducted from my account. My mobile number is [protected]. Please look into this as soon as possible.

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Address: raja bazar bailey road, Patna, Bihar, 800014

Website: Dominos

I am asiya nisa i order pizza and my money deducted two times but i did nt get confarmation i paid two times 302rp and again 302rp u people are cheating with us taking our money and not refunding as well as not completing order also plz refund my money my total money is deducted 604 give it back to me and next time i will not order from domino's they take a lot time to. Refund my money

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May 29, 2019

Updated by Asiya Nisa When u r going to refund my money

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Hi, i have transacted on dominos app from airtel wallet amount is debited but shows web oage not available error. Transaction id: [protected]

Please verify and refund the amount to my walle.   replace all

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Address: Kolkata, West Bengal, 700160

I tried to place online pizza order worth rs. 418 in dominos, ground floor, rosedale plaza, opposite uem, action area iii, newtown, kolkata, west bengal 700160 on 19th may 2019. I tried ordering with airtel wallet but the order failed and the amount got deducted from airtel wallet account (You have made a payment to dominos of rs.418.00 from wallet [protected] avl bal rs.0.00. Tnx id [protected]). It is been more than 7 days now and i have not received my cash credited back in airtel wallet account (Rs.418.00). Alrhough i have tried connecting to customer care they are doing nothing about it aside than lying it will be done soon. Request you to consider this matter seriously and update me asap. Thank you.

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May 31, 2019

Updated by Aditya_GM Yet to receive the failed transaction amount, please help with it,

Jun 04, 2019

Updated by Aditya_GM Please help, it's almost going to be 3 weeks, it is going round and round without any solution, looking at the complaint forum multiple people have the same issue. Please resolve.

Jun 07, 2019

Updated by Aditya_GM Issue resolved. I got my money back in my Airtel wallet. Thank you for your assistance.

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Address: Ranchi, Jharkhand

Hi

Today 28th may 2019 i have orders two pizza at ranchi but while paying through online net banking my payment is deducted of amount 1737 but the transaction failed and my money is gone i have to order the same by cash the. Please help me to get my money back. I am unable to get any tracking
The account deduction details is under
1737.00

[protected]

Bil/onl/[protected]/jubilant f/dominos_

Please revert
My mobile number is [protected].

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Address: New Delhi, Delhi, 110059

On 18.05.2109 i ordered a take away order on m. Dominos.co.in. I opted to pay via mobikwik on their payment site. The amount of rs 533 was debited from my account with mobikwik transaction id - qmbk[protected], the amount was debited from my account but the page showed an transaction failed message. No pizza order was booked but the amount was debited from my account. Your are requested to raise the issue for refund of my money for which i have not received any services from dominos.

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moinak440

from Delhi, Delhi

May 28, 2019

Amount of Rs 424/- was deducted from my Punjab National Bank account while placing an order with Dominos Pizza Sector-11 Rohini New Delhi outlet on 19 may, 2019 at around 7.45 PM.

Amount was deducted but order was not placed.

Refund of Rs 424/- is requested from Dominos

A

Ashmita Kumawat

from Mumbai, Maharashtra

May 28, 2019

I have ordered 3 items last night but not got the order I tried to call customer care but it was not reachable and they haven't provided delivery boy number also the order no. Is 405 I need my refund back as well as the. Free pizza also as per the policy of domino's if the pizza not delivered in 45 min then it is free.kindly revert back Asap...

K

KOMAL GULATI

from Gurgaon, Haryana

May 28, 2019

I ordered food from Dominos online at 10:05 pm. It's past 12:00 am, and the food is not delivered. No one from the store is picking up the phone. My order id 314. The nearby Dominos store is
Domino's Pizza
Express Trade Tower 2
Noida

We never receive order on time from this store

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This is regarding the order made on 26th may 2019 at dominos through swiggy.
Order no:
#[protected]

Restaurant:
Domino's pizza

The payment was successfully done but the order was never delivered. I also tried to
Call up but no response was there.
Hence, i request you to refund my money as soon as possible.

Awaiting the response at the earliest

Yours sincerely,
Prachi sathe

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Address: Neeladri Nagar, (ELECTRONIC CITY), Ground floor, Site no.94, 14th cross, Neeladri nagar, Electronic city, Phase 1, Opposite Ajmera Apartments,Bangalore, Karnataka-560100, Bangalore, Karnataka

Hi,
I placed a order today date 26th may, 2019 through dominos app at 5:37pm. The money amount of rs. 408 was deducted from my account but the order was not placed. The transaction was successful from my account but the pizza order was not placed.
The transaction id is attached below.
Please look into this matter as soon as possible. Please initiate the refund as early as possible.

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Naved Shahid

from Delhi, Delhi

May 27, 2019

I placed an order for dominos pizza worth RS 603 and my money got deducted but order details not received.

Thx for INB txn of Rs.603.0 frm A/c X5179 to Dominos... Ref#IGAGEXHJO1 on 23May19.

Phone number-[protected]

order not placed, but money deducted from account - Comment #3443403 - Image #0

R

Ratika Bisht

from Mumbai, Maharashtra

May 28, 2019

As per consumer law, outlets cannot charge for paper bag. They can charge if they give jute bag but not paper bag

order not placed, but money deducted from account - Comment #3444589 - Image #0

S

sauravkuamrsingh

from Bengaluru, Karnataka

May 28, 2019

I have ordered the pizza on date 27.04.2019 but it got delivered after 30 mins. I requested for the refund on the same day i.e 27.04.2019, but refund still not credited to my account. I called many times to customer care but still issue not resolved. Please look into matter and resolve the issue as early as possible.

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Address: Bangalore, 560077

I have paid for my order through online payment using google pay... Both the orders were not delivered to me and the money hasn't been refunded till date.. I have been calling customer care and the swiggy people but nobody is able to solve my issues on both the order and the money.. Help me in getting my money refunded for the orders that i have placed but never received them. I'm not a rich person to let go of my hard work earned money.. Please refund me back my money..

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