Domino's Pizza Complaints & Reviews

I wish to inform you that I ordered Pizza and garlic bread from dominos last evening. I received the order in 50 minutes rather than 30 minutes and that too was cold and not fit to eat.
It was a prepaid order through dominos app.
So I returned the order through the delivery executive.
After that I tried contacting the store but the phone kept ringing for eternity but no one responded.
Then I also called on their...

Yesterday I have ordered Deluxe veg -medium fresh pan, (Rs. 485), stuff garlic bread-3(139×3=417/-), veg parcel-1(35/-), potato cheese shots(59/-), through online with order no.165, at 8.30pm and the order clearly mentioned as it was bulk order 30mts guarantee is not applicable then also the products arrived at 10.15pm ie.after 2hrs 15 mts. Which is very very long and the products are not at all fresh, very hard looked like reheated, very...

Today, 6/5/19 I was illegally charged for a carry bag at a domino's outlet. I explained that it was not legal to charge a customer for such bags, especially as they advertised the company name. But they were adamant and forced me to pay.

This caused me monetary loss as well as mental stress and humiliation in front of other customers.

Kindly do the needful.

Thank you....

Hello sir/mam, I had ordered from Domino's on 1st June at 10:45 pm I have received an email regarding confirmation of the order but no normal msg and even the food is not delivered I did a payment through my card if it's cash on delivery I would have left it but I did it through my card and I even called to customer care service u people are not even bothered I don't know how can you be like this irresponsible with the customers this is truly...

I ordered pizza on 5 June... through my no [protected] order no 546 on 8.45PM this pizza is reached me after 9.40 PM...i claim 30 minute delivery garantee...but the restaurant is not applied this...however this not the actual problem...the problem is that the delivery boy named Vikas shergil...is abused me...and he told me that you are cheated every time Domino's...and eat free pizza...you checked my privious order details ...I never cheat...

Delivery of order no : 157 is delayed for more than 30min and not upto the promised timing. We trust your service and we order believing your service knomes. But your service towards the orders is totally disappointing. This might affect future orders. Please look into it and provide the expected solution. Paid through paytm. Attached photo on order details....

Tried to call the store and there aren't picking up the call. Called Domino's customer care center thrice and updated back me that they will call me but nothing happened so far.

It's really disgusting that the Domino's store representative is behaving always like this. Please make sure of such response as this will lead to losing customer trust....

I have ordered Dominos Pizza online from the CV Raman Nagar store 22nd May as an advance order (prepaid with paytm) with delivery time at 9.30 PM. After making around 8 calls to the customer care, they kept promising that order is on the way. At 11 PM, when I called customer care, he informed that it looks like that the order has been cancelled and I will get the refund. At 11.15, delivery boy called asking about the address and finally order...

I've ordered everyday value offer medium pizza on 19th may2019 it was conformed with 30 min delivery or free... I've made payment online. N they were failed to deliver it within. 30min... Where at 31 min it was still in cooking stage i request for cash back it's been 15 days now still not got refund.. Calling for the same issue they are asking mi with whom u have word with regarding this i've called 10 times...

Hi, I have placed online pizza order worth Rs. 320 in Dominos pizza on sinhgad Road Pune on 19th May 2019. on payment i have paid through payzapp/Debit card and the amount got deducted from my account no [protected]-Bill desk Ref.No:045712 (POS 541919XXXXXX9862 DOMINOS-BillDesk POS DEBIT) Date : 19 May 2019) and ( Payzapp Transaction Id :[protected]iQ36oZ4 Transaction Date : 19/05/2019 Transaction Amount : INR 320.00 ) . It is...

I placed order through dominoes website sum amount equals to 259, the money was deducted but when we checked our order it was not showing and then we called on dominos and they told us it will be refunded within 7 working days but it is still nt refunded.

Please check it and i need my refund.
Qhdf[protected]-billdk dominos this was narration from my hdfc account summary transaction....

I ordered a medium pizza last week. There was no toppings on half of the pizza other than the sauce and when I called the store for the same they did not entertain my issue. I even gave a feedback call to dominos and since one week I am being told that I will receive a call in 30 mins but never received any call from them.
Ordering pizza from dominos is a simple waste of money where there is no quality in what is being delivered and...

I ordered from online Domino's on 2nd may, 18- 2 pizzas worth 455/- from online Domino's order. The order never arrived and I received the delivery message. On complaining the same, the customer care executive said the refund has been initiated and the amount will be processed with 7-10 days. But now even after a month there's no updates from Domino's. Continuous follow up with customer care also didn't help in any way. They are just avoiding...

Sir/madam,

As per your refund policy i was eligible for a refund of rs. 300. But, have not received till date. It has been over a week for my refund to arrive in my wallet. Even the order delivered was cold and rubber like. I have registered complain regarding the same but have not received proper response from your side. I have registered complain with you with ref #9476308. Please look into it and do the needful.
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I had placed an order with domino's around 9p. M. It was late almost by 1.5 hours when i called the delivery boy named sanjeev;he was so rude!!! He told me that right now i am in hatibagan you have to wait for your delivery i called you bla bla but in reality that guy did not called even once infact i called him thrice to enquire about the order.
Didn't expected this type of behaviour from domino's. Now i am literally in doubt to place...

I had placed an order on dominos at 11:40 pm on 1-june 19. But the order was not delivered till 1:15 am. I was called customer care & every time they replied the order on the way & please wait for 10 mnt, this happened 4-5 times in call on this order. They did not confirm for the actual delivery time & not even cancel the order.

Is this type of service you are giving to customers. Persone is waiting for the food till midnight...

I had placed order but it failed due to snag, however the amount was debited from my account as i had placed order using net banking on 19th may 2019. I contacted customer support they said it will be reverted after 7 working days. Still not got any refund.. Kindly look into
Transaction ref#igageequx4, i have also mailed to guestcare several times, with no help recieved as yet....

Sir,
I am bharatesh i made an order to belgaum neharu nagar branch throught zomato order id [protected] on 30/05/2019 at 9.23 pm of amount rupees 608 only but the executive called me and said that one of the item is not available so i told to cancell it two times but they did not obey consumer direction and they sent me that order have been sent but i did not recieve the order nor the money and executive was rude, so i would like to...

Yesterday i orderd pizza from jalgaon dominoz branch, and went to pickup from store itself.. When i asked them to put it in carry bag, they said "carry bag is chargable for 13/- rs". And forcefully i had to pay the charges. How can customer take hot pizza in hand. Dominoz should provide it free of cost as per rule.

My lawyer frnd told me to take this unethical malpractice to consumer court.
& we r planning to do it...

I placed an order on 17th may but since my place was not within their area of delivery they canceled my order without informing me and after an hour or so told me that they'll credit money back to my account. Received a message on 23rd of may telling me that the money will be credited within 3-5 business days but its already been 2 days since then. How much longer do i have to wait?...