DotZot Complaints & Reviews

Address: Pauri Garhwal, Uttarakhand, 190002

Website: www.dotzot.in

My package with tracking id[protected] hasn't been delivered since 29th May. On their website the status shows in transit to Srinagar. On calling them they said the package has arrived in Srinagar. It has been lying in their office since more than 10 days but no delivery has been attempted and also the status hasn't been updated. I mailed them multiple times but every time they give the same response "We would like to inform that, the system has not updated with the current status for the Shipment :[protected] and will get back to you on this before 2 business day." They have been saying this for the past 10 days. They never revert back. I am attaching the screenshots of the emails. The online complaint numbers are 149805, 149873, 149545. The package contains cloth.

+4 photos

Jul 17, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

DotZot Customer Care's response Dear Customer

We regret for the inconvenience;

We initiated an enquiry to find out where the shipment AWB airwaybill number[protected]
was delivered.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot

Jun 14, 2018

Updated by tajelly The package has not been delivered. It is still in transit. I am attaching the screenshot of its current tracking status. I have already tried contacting you through email and calls. I think you have misplaced my parcel. I will have to take this case to the consumer court especially for providing incorrect information.

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Address: Bangalore, Karnataka, 560045

I was expecting courier by dotzot yesterday evening but i didnt receive the courier finally i received text message saying customer not available or out of station. This is totally a false statement from dotzot delvery person.

I and my family were at home whole day no one called or visited my home.

Kindly note i want to take sevre action against that delivery person for stating false statement so i request you to share his employee id adhaar card and his mobile number on urgent basis.

He has commited a crime by saying lie we should not encourage lie speaking delivery person.

As a reputed brand you are not allowed to entertain this type of person.

Expecting your early reply

Jul 14, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Jun 10, 2018

Updated by Afzalacs Thank you

Verified Support

Jun 13, 2018

DotZot Customer Care's response Dear afzalacs

Greetings from DotZot!

We wish to inform you that, the shipment number[protected] has been delivered on 12/06/2018.

Thank you for choosing DotZot.

Yours sincerely
Customer Service - DotZot
Ph No:[protected]

Jun 13, 2018

Updated by Afzalacs Dear Sir/Mam,

Yes received

Thank you

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Address: Nagpur, Maharashtra, 440002

Widout calling me a single time they messaged me that delivery was unsuccessful because i was not available...
Instead i was waiting from afternoon after they sent me a message thay parcel is going to be delivered today...
Parc was from "look gorgeous"..
The agent number that was provided was also a wrong number... I called and he was someone else...
Look after it and i need a reply against dis..

Jul 15, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

DotZot Customer Care's response Dear Mayuri,

We request you to provide us the Airway bill number of the shipment to validate further.

Yours sincerely
Customer Service - DotZot

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R

Reshma Paul Elenjickal

Jun 13, 2018

Tracking# I[protected]
We havent received the courier yet to our place. In the tracking system i can see that it reached pala.
However we havent received any call or update after that.

Kindly provide the current status.
Regards,
Reshma

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S

SK Junaid Farhan

from Bargarh, Odisha

Jun 21, 2018

Please return my products

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Address: 562114

How can you deliver my package to different address .my package is ordered in flipkart and already paid.but didn't delivered.in flipart showing item already delivered..want my package delivered to me asap.other wise there will be consequences you guys will face.
Order placed on 2nd june
My address... B102, definer serine drive appartments, pettanahalli, hoskote, bengaluru, karnataka-562114

+2 photos

Jul 16, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

DotZot Customer Care's response Dear Parmeshwar

We regret for the inconvenience;

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot

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Order id : 7555
Courier service company : dotzot
Awb no. :[protected]

Please note the above said parcel not yet delivered but its closed as "delivered"
Never seen such courier service who close the order as "deliver" without delivering. I don't know how companies still choose your service.

Its very worst ever seen.

Please help to deliver the parcel else return to the company whom i ordered.

Thanks

Jul 15, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

DotZot Customer Care's response Dear Parmeshwar

We regret for the inconvenience;

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot

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Website: dotzot.in

Awb no.[protected], product picked up on 23.05.18 from thane city, delivery address noida, uttar pradesh.
There is no update after 26.05.18 and no delivery is been done to buyer.
Emails been sent and many calls been made to dotzot representative mr. Gautam at delhi [protected], he knows and is in same area where product is showing in sorting office in web tracking.
He communicated that he will close this issue in an hour but no resolution.

+3 photos

Aug 31, 2018

Complaint marked as Resolved

Dotzot team traced the product on the 5th June 2018 and delivery of product was done successfully on the 6th June 2018 :- for a product sent out to Dotzot team on 23rd May 2018, with no update after 26th June 2018, with no update after complaint to Dotzot on 31.05.18.

DotZot customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

DotZot Customer Care's response Dear Customer

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot

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P

PersonalisedGifts

from Mumbai, Maharashtra

Jun 5, 2018

Respectable dotzot team has no time to attempt to delivery of product to the buyer.
Stop calling the buyer because buyer is irated attending calls.
Attempt to delivery at said address.
FYI:- complaint number with DOTZOT is attached here with and sadly dotzot has no time to reply on continued email since 31.05.18 and follow up sent by us on 01.06.18
Please revert on complaint and or call and or attempt delivery.

awb no.700010469252, shipment made on 23.05.18 and no update thereafter, no delivery done to buyer. - Comment #3120149 - Image #0

awb no.700010469252, shipment made on 23.05.18 and no update thereafter, no delivery done to buyer. - Comment #3120149 - Image #1

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Address: Kannur, Kerala, 670009

Courier of tracking number[protected] to kannur is witheld in the office and they are telling some issues. Plss help to release the courier.
I went to collect the courier but they are not giving it saying some issues
They are telling that they recieved a mail from the head office saying not to deliver the product as customer has not paid. But the sender has paid and if any issues we are ready to pay the shipping charge neared for shipping the product to kannur from ludhiana

Jul 16, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

DotZot Customer Care's response Dear Aneesa,

We request you to provide us the Airway bill number of the shipment to validate further.

Yours sincerely
Customer Service - DotZot

Verified Support

Jun 04, 2018

DotZot Customer Care's response Dear Aneesa,

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot

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Address: 212306

Website: NEXA FASSION

Sir mera ye prodout mere is pin code me dileveard nhi kiya ja raha hai undelivered due to cid - address incomplete or wrong msg aa raha
Sir mere pass kisi dotzot agent ka bhi phone nhi aaya nhi to mai pickup center se ricved kar leta
Msg me agent no bhi galt hai
Muje ye prodout chahiye sir plz re sned this pin code 212306

Tracking id i[protected]

Screen shot

+1 photos

Jun 25, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

DotZot Customer Care's response Dear Manish,

We wish to inform you that your shipment is currently out for delivery and is expected to be delivered today.
Please be available at the address provided on the shipment.

Note:- Your queries for AWB NO- I[protected] got addressed through mail at your mentioned ID ( [protected]@gmail.com).

Yours sincerely
Customer Service - DotZot

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G

Gayithridevi V V Lakshmi

from Bengaluru, Karnataka

Jun 4, 2018

My booking product is designer pretty kurti but delivered product is sari

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Gayithridevi V V Lakshmi's reply, May 30, 2018

My booking product is designer pretty kurti but delivered product is sari

M

Mithun Ankola

from Bengaluru, Karnataka

Jun 4, 2018

Without delivering order they have mentioned user cancelled the order. When I try to reach out the person whose number I got through message they are not responding. This is not acceptable. I want someone to call me and resolve the issue.

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Address: 560032

When i tracked the my consignment it was out for delivery then even after one day when am waiting for my parcel, now its saying as receiver not available or out of station and there is no way to contact u people and this kind of problems are going on from a long time as i have noticed in reviews .i didn't even receive any call from the delivery person .what kind of service u people are running if one or two people really the delivery person couldn't reach that is understandable but even after having these many complaints if they are entering the data as seen then how can anyone trust your company for delivering our products this is because the delivery person is negligent to do the courier service and its u r company negligence to keep making them do this

Jun 24, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

DotZot Customer Care's response Dear RV Teja,

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Yours sincerely
Customer Service - DotZot

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PANCHU YADAV

from Kuchaiburi, Odisha

May 25, 2018

Our airway bill no is I[protected] regarding not delivering.

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Address: Kamrup Metropolitan, Assam, 794001

My shipment address is Tura, Meghalaya whereas Dotzot, Guwahati is trying to deliver my order in Guwahati itself. The package arrived in Guwahati on 15/5/2018 and Dotzot has neither contacted me or forwarded the package to the given address even until now. This is not the first time I’ve encountered the same problem with Dotzot. In the last case, I received the package two weeks after it reached Guwahati!!!

+2 photos

Jun 21, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

DotZot Customer Care's response Dear Customer

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot

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Address: Rangareddy, Andhra Pradesh, 500060

Website: Dotzot

From
D.chidambaram
[protected]
[protected]@gmail.com
Item
Order I'd:[protected]
Ordered on 11th may 2018
I have order kurthas in red and blue colour but I did not get that product instead of that I have got old and used shirts so please take Ur product back and give my money back other wise I will take necessary action about it ok thank-you

+2 photos

Jun 19, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

May 18, 2018

DotZot Customer Care's response Dear Chidambaram,

We wish to inform you that DotZot is the delivery partner for your order booked through Shipper. However, if you want the delivered shipment to be returned to your shipper, we would require instructions from your shipper.

Therefore we request you to contact your shipper for further assistance.

Yours sincerely
Customer Service - DotZot

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N

nirnesh krishna

from Attingal, Kerala

Jun 4, 2018

I[protected] track id plz ask them to call me [protected] its my contact no.

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Address: Gaya, Bihar, 823001

I request you to please refund my money, and retutn your product as soon as possible. I want my money back because the product you delivered is of poor quality and wrong as per the order given by me. Kindly refund my money and take back your product. My order id is [protected]. And the date of delivery is 11/05/2018. And the order date is 5/05/2018
Thank you.

Jun 18, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

May 15, 2018

DotZot Customer Care's response Dear Customer

We wish to inform you that DotZot is the delivery partner for your order booked through Shipper. However, if you want the delivered shipment to be returned to your shipper, we would require instructions from your shipper.

Therefore we request you to contact your shipper for further assistance.

Yours sincerely
Customer Service - DotZot

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S

Shakir Karim

from Riasi, Jammu and Kashmir

May 21, 2018

Respected team
My parcel is out for delivery on 12/5/2018 but till date I didn't receive it why.

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Address: Bangalore, Karnataka, 560094

Was awaiting the courier and since i did not receive it called the delivery executive to check as the tracking showed it was out for delivery in the morning. The exec said it can't be delivered today and will be delivered tomorrow. Though this was inconvenient i agreed. But now the tracking says delivery was attempted but the customer requested for delivery on a different day. This is not acceptable. The exec can at least fill the real reason for delay instead of blaming the customer.

Jun 10, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

DotZot Customer Care's response Dear Deepthi

We wish to inform you that, the shipment number[protected] has been delivered on 09th May 18.

Thank you for choosing DotZot.

Yours sincerely
Customer Service - DotZot

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Address: Mumbai City, Maharashtra, 400017

Website: Dotzot

I have ordered shirts which is further couriered by dotzot courier comoany... Sinch 4 days from the delivery date... They are just giving silly type of excuses
... That the no. Of delivery boy ia switch of... My time is up to 3 pm... Etc etc... Beacuse of this courier service... I am now cancelling my order... Fully responsible by dotzot courier company

Jun 3, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

DotZot Customer Care's response Dear Customer

We request you to provide us the Airway bill number of the shipment to validate further.

Yours sincerely
Customer Service - DotZot

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Address: Basti, Uttar Pradesh, 272001

I ordered combo of 2 shirts on[protected] and I got it on[protected]. It is totally defective product. The shirt are seem to be old and are teared.
It is also different form what I ordered.
It's price was 798 I paid it by cash on delivery.
I'm not satisfy with this product.
I want just to return it and
I want my money back..
That's all.

+2 photos

Jun 3, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

DotZot Customer Care's response Dear Customer

We wish to inform you that DotZot is the delivery partner for your order booked through Shipper. However, if you want the delivered shipment to be returned to your shipper, we would require instructions from your shipper.

Therefore we request you to contact your shipper for further assistance.

Yours sincerely
Customer Service - DotZot

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P

Pʀʌɓʜʌt Rʌj Sʀɩvʌstʌv

from Kanpur, Uttar Pradesh

May 11, 2018

You mean, I have to contact at courier office?

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Address: Guntur, Andhra Pradesh, 700010349117

I have placed few orders from biotique which is linked to dotzot. I gave my address in tenali under guntur district. But your delivery services are very pathetic here and the agents are very rude to customers. They spoke rudely to me and denied to deliver the order to the place i have updated in the dotzot tracking which is only 400metres away from the shipping address in the town. I repent for associating with your website for delivery. Make sure that your agents stop troubling the customers.

DotZot customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110043

I have ordered stylish fashionable flower printed shirts (Pack of 2 shirts), on 14/04/18.
But u have delivered me the wrong and used shirts on 02/04/18.
I am in huge frustration...
Plzzzz
Collect it and send me the right ones
Plzzzz don't cheat customers.
How would we believe in you the next time,
This is gonna big fraud from your side
Plzzz maintain a clean relationship with customers...

Sushant [protected]

May 26, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

DotZot Customer Care's response Dear Sushant

We wish to inform you that DotZot is the delivery partner for your order booked through Shipper.

However, if you want the delivered shipment to be returned to your shipper, we would require instructions from your shipper.

Therefore we request you to contact your shipper for further assistance.

Yours sincerely
Customer Service - DotZot

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N

Neeraj Kumawat

from Indore, Madhya Pradesh

Apr 20, 2018

You had given a wrong mobile number of your dotzot agent.

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S

Sarwar Ahmad

from Gho Manhasan, Jammu and Kashmir

Apr 27, 2018

I ordered a product from Flipkart...and in morning i recieve a msg that your product will be delivered today, so keep your cash ready... and then again i recieve another msg saying "UNDELIVERED DUE TO CID RECIEVER REFUSED DELIVERY"... this is the 2nd time...

wrong shirts delivered - Comment #3080918 - Image #0

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R

Rohit2685

from Dehra Dun, Uttarakhand

May 7, 2018

[protected] order was not delivered at my address. Got the message that delivery was refused but no one even contacted me. Kindly check into this matter. Rohit Sahni [protected] [protected]@gmail.com

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R

Raghu Uadaya

from Chennai, Tamil Nadu

May 9, 2018

My order two shirts but size is big and small but my size is not but I want return so please soon

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A

Abhishek goutam

from Burla, Odisha

Oct 19, 2018

Even I faced the Same Issue from DotZot, Not one time 3 times, 1 time Product was Returned back, 1 Time deliver after 9 days, Now for One Product I am waiting, I Feel As i order product on Flipkart Big Billion days, and got huge discount of 2000 RS, and Seller and Dotzot under mutual Understanding Not delivering product as Product is Redmi note 5 Pro 12, 999( which i got 2000 Discount ) so both can make money

wrong shirts delivered - Comment #3246142 - Image #0

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Address: Ratnagiri, Maharashtra, 410501

Website: [email protected]

Orders in london looks branded 5 printed cotton shirts.
Order no cin1442892
Dispatched by dotzot
Tracking code i[protected]
Invoice no si 00220191 date 7/4/2018
Order date 3/4/2018
Delivery resived date 10/4/2018
My mobile no [protected]
Unit price 999+ 100 shopping charges
Total cost 1099
I request to u my order totally different image to show our website.
So plz return and refund of the product
Thank you!

May 26, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Apr 11, 2018

Updated by Janardan Mundhe Dear sir

Verified Support

Apr 11, 2018

DotZot Customer Care's response Dear Customer

We seen your complaint "DotZot — return order" . As per our process we do not pick up any return shipment

without the specific instruction of the sender.

For any refund you will have to contact your shipper SPARK INTERNATIONAL.

Yours sincerely,
Customer Service - DotZot

Verified Support

Apr 17, 2018

DotZot Customer Care's response Dear Customer

We request to re-visit the site which you had used while placing your order,
shipper's contact details can be accessed.

Yours sincerely,
Customer Service - DotZot

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J

Janardan Mundhe

from Nagpur, Maharashtra

Apr 13, 2018

Sir please help me this order return plz guide me your costumer cear not connect contact

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R

Rajsipara

from Samastipur, Bihar

Apr 17, 2018

I receive another order from dotzot company my order is stylish fashionable shirts combo pack 2 shirt
But i receive 2 white shirts
First thing it is not new
Second it is very large size
Third it is very dirty
And i pay 800 robis
How i can return my money or return my main order

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I have ordered stylish fashionable flower printed shirts (pack of 2 shirts), on 30/03/18.
But u have delivered me the wrong and used shirts on 02/04/18.
I am in huge frustration...
Plzzzz
Collect it and send me the right ones
Plzzzz don't cheat customers.
How would we believe in you the next time, if I want to make an order.
I was to make a order of 50, 000/- rupees.
But for checking purpose I made an order of 798/-.
And there appears to be fraud.
Plzzz maintain a clean relationship with customers.

+2 photos

May 27, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2018

DotZot Customer Care's response Dear Tushar,

First of all you have not mentioned a valid Airway Bill Number.

However, even if you require to return a product if it is delivered by us, we would require instructions from the shipper.

Therefore we request you to contact your Shipper for further assistance.

Yours sincerely
Customer Service - DotZot

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R

Raj Rick

from Etawah, Uttar Pradesh

Apr 6, 2018

2 days open packet to khatima but delevary men not responce my packet

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Address: Anantnag, Jammu and Kashmir, 192101

Website: www.shopclues.com and dotzot.in

I ordered a product from shopclues, the product was shipped by dotzot.
I want to bring in your notice that the shipment was already late, when i contacted the shopclues cc, after two days i got the text that the product delivered successfully, but i didn't got the product. How could this happen. It's totally a shameful act.
[protected] is tracking no.
Please confirm what is happening with this product.

May 31, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2018

DotZot Customer Care's response Dear Haris

We regret for the inconvenience;

We initiated an enquiry to find out where the shipment AWB airwaybill number[protected]
was delivered.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot

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M

Mahesh Mehlawat

from Noida, Uttar Pradesh

Apr 10, 2018

Sir jo shirt order kari thi wo nhi hai isme plz jo order ki thi usko bhejo or is ko waapis lo ty.

DotZot Complaints & Reviews

File a complaint to DotZot

DotZot reviews & complaints page 13

dotzot 700009422492, online complaint numbers 149805, 149873, 149545 .

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track id 700010223835

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parcel not delivered

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700009725788

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undelivered parcel closed as delivered

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awb no.700010469252, shipment made on 23.05.18 and no update thereafter, no delivery done to buyer.

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courier not delivering

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undelivered due to cid - address incomplete or wrong

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false presumptions

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shipment delay

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I have ordered kurthas with red and blue colour but u have give used old model shirts

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wrong product delivered

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700006882183

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delivery is not after 5 days extra hold

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got defective shirts

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about the delivery

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wrong shirts delivered

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return order

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wrong shirts received

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hi! your shopclues order 143877906 for forme n1 (dual sim, 1.8 inch display, re.. is shipped by dotzot tracking number 700010118637

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