[Resolved] Dotzot — I am complaining about non delivery of my item

sudipta manab

from Mumbai, Maharashtra

Address:

flat E1, Block 2, Bina Complex, bishnu rabha path (near hockey stadium), 781028

I have ordered an item through boodmo on 19th october and it has been shipped through dotzot. However on the tracking details of dotzot the last status is from 27 october and it is displayed as the item is out for delivery. But i haven't yet got the item nor the guys from the dotzot has called me.
Nor any updates is given from the tracking site sinvlce 27 october. It's a pathetic service

+1 photos

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Dec 12, 2019

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2019

DotZot Customer Care's response Dear sudipta,

We regret for the inconvenience;

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot

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Comments

sudipta manab

from Mumbai, Maharashtra

yesterday after my complaint about the non delivery of the item. DOtzot has simply update about the status as "item cannot be delivered as the reciever refused delivery" I mean seriously! how low can a service provider go? None of the dotzot guys showed at my doorstep nor anyone called me up. My dotzot AWB reference number is[protected]. Here is the screenshot attached. my mobile number is [protected]

Lokesh H B

from Delhi, Delhi

I have booked the Magic hose of 75ft, but you billed the 75ft and you have gaven me 50ft garden hose.but why you people are doing like this fraud things, I don't want this item I want to return the item .And 50ft magic hose rate is 560.rs