[Resolved] Dotzot — I didn't receive the product and its marked as delivered

stella victor

from Bengaluru, Karnataka

Address:

QwikCilver Solutions Private Limited, # 111, 1st Floor Brigade Mane Court 5th Block Koramangala, 560095

I had ordered sweatshirt from the teeshop as it is marked as delivered on 2nd of march but i did not receive the product nor got a cal from them. Please resolve my issue else would escalate this. Provide me a resolution asap. Either get my product delivered to me else initiate refund to my order. As it was a miss from your end. Please do the needfull

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Apr 5, 2019

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2019

DotZot Customer Care's response Dear Stella victor

We regret for the inconvenience;

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot

Mar 04, 2019

Updated by stella victor AWB No:[protected]

I have checked and the courier is not delivered and its marked as delivered

Mar 05, 2019

Updated by stella victor hlo respond

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Comments

Kicchhaa

I got the duplicate product.So I want to return it.I called the customer care number, but they told, "We can't help you". I searched returning option in the website as well as in the App, but I didn't get that returning option.Actually I ordered jocket, but I got 2 similar sweat shirts.So I kindly request you to take some action.Thank you