Dotzot — not delivered and no update on tracking

This is regarding my parcel from dotzot track id[protected] to be delivered from mumbai to tinsukia, assam. It was picked up from mumbai on 15th of september but since 16 th of september there has been no update and it just shows that its in transit to guwahati from goregaon dotzot hub, mumbai.
Please help. I have also contacted the dotzot customer service but of no help.
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DotZot customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2019
DotZot Customer Care's response
Dear Sush

We regret for the inconvenience;

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot
Sep 24, 2019
Updated by Sush1997
Still no update in the tracking not I have received the parcel yet.
Sep 24, 2019
Updated by Sush1997
I have already raised a complaint against the matter in the official website of dotzot. But of no help.
Sep 24, 2019
Updated by Sush1997
THis is what they replied me without even resolving the matter! Where is my parcel????

Sep 25, 2019
Updated by Sush1997
Still no update!
Sep 26, 2019
Updated by Sush1997
I have still not received the parcel. Please help
Complaint comments 

Comments

I m Anil jamatia please help mobile Phone exchange
My mobile number :[protected]
Please call me

Anil Jamatia's reply, Sep 26, 2019
Mobile Phone exchange
I m Anil jamatia mobile Phone exchange please
Mobile delivery to old and the exchange
My mobile number
[protected]
[protected] please call me
I m full problem please

Ive ordered shirts.. delivery date was 15 of oct but.. its not delivered till yet...

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