DTDC Courier & Cargo Complaints & Reviews

shipment no. H63085895
to address a.Sumanth
lig, 120/a,
navajeevan vihar,
vindhya nagar,
waidham - 486886,
singaralli dt, m.P.

Courier not received to the above address. Please make it fast delivery.

My brother sent a courier from Ahmedabad through DTDC on 18 jan 2016. after some days when I cross checked, they said that their vehicle has been seized by the sales tax. However, currently it has been released. now when I'm asking for my phone they are saying to pay an unnecessary penalty of 7320 Rs.
I request you to take suitable actions on concerened issue and respond at the earliest.
please find the details below
Track n/o V24884216
iFrom Ahmedabad(Gujarat) to roorkee(uttarakhand)

This is with regards to the Consignment Number - V26646075.
I booked this item from Bangalore for Kolkata last week, I was told that it will be getting delivered by Monday 28th Dec. Since it was taking time I decided to call back on Wednesday 30th December. I called in the afternoon and I spoke to Arijit and was asked to call back in the evening around 5pm which i did, then came the surprises.
Firstly: I spoke to Arijit and I was informed that the shipment which arrived from Bangalore is broken and that is why it has not been shipped yet. Then call was handed over to Yamini, she told me that the item was badly damaged and she has sent the photographs to there Bangalore counterpart and waiting for their response and I specifically mentioned dont deliver the damaged item. She confirmed that it will not be delivered and will sent photographs of the item to me via email. It will be not be sent without my consent.

Secondly: On 31st December came to know from Paromita, the shipment is out for delivery and they are shipping the damaged item, now when i asked that as per telephonic conversation it should not be delivered and i should receive the email with pictures, I was informed that they dont have the pictures, and their Bnagalore counterpart has asked to ship the item.

And Moumita called the Receiver and bluntly said that it is broken and nothing can be done, I mean firstly; damage has been done by them and without showing any sympathy or empathy which are basic customer handling skills they were saying this to the customer.
Now they have mentioned there on the delivery details that " Not Received " where as they no where mentioned that they damaged the item and that is why it was accepted ( they themselves called and informed that). Then it was said that it will be shipped back and as per the website the consignment is with Domlur branch in Bangalore and i have called them at-least more than 50 times but no one received the call. I wanted my consignment back at there were some personal things.
They even stopped replying to the emails. Honestly, I swear I would never ever use DTDC in my life and will definitely share this experience with my friends and colleagues.. The number given on website was[protected], where you can only here phone ringtone instead of human voice. Its been more than month.


I received the below email, after this didn't received any response:

Dear Sir/Madam,
Greetings of the day!
Please find the details mentioned underneath for the Case Number : 01320076, against Consignment number v26646075
The said consignment RTO due to party refuse and the same has been received at Domlur branch hence case is closed


Thanking you,
For DTDC Customer Support Team
[protected]@dtdc.com

My consihnement no M25277095 booked from Mumbai to reach ramgarh jharkhandon 5 Feb 2016 showing no sign to track even they don't give reply to mail it was very urgent product with presription of doctor attached these guys are simply careless they don't care anything about the parcel for god sake avoid doing any transactions with them

I sent a parcel on 31 jan 2016 from Bangalore to Allahabad which was supposed to reach in a span of 4-5 days but till date it has not been delivered.
I registered a complaint no. 01512879 but no one has contacted me back.
AWB no. B26832269
Complaint no.[protected]
Name - Ankit Arora
Ph- [protected]
Email- [protected]@gmail.com

Need urgent help on this.

I had booked an important and emergency document from Ahmedabad on[protected] vide doc number A33743823 to SIVAGANGA IN TAMILNADU.. Till date it has not been delivered. the tracking system in their website is also not working, moreover no proper response from customer support by landline and mail. request to kindly trace and deliver.

My courier partner has send me the courier on 1st week of Jan. It's in margao office from 18th Jan which is still not delivered to me. When I spoke to the concern person they replied me saying it won't be delivered to you, Do what ever you want. If my complian iz not rectified in 5 working days I will take dtdc to court

My consignment Number: M29310854 received Dibrugarh on 1st February, 2016. But no one cared to deliver my pack to my office. It contained some sample crucially need for my research work. Due to your carelessness I had to suffer a great some. I obtained your customer care numbers for Dibrugarh ([protected]), Guwahati([protected]) and Delhi([protected]) and dialed them, but no one was there to pick up the phone. I even found one mobile number ([protected]) too, but that number does not exist any more. Today at noon, in an extreme late condition I had to go and search your DTDC offices in Dibrugarh town. After visiting 3 of them, I found my package.

I want a suitable action from your side for this negligence, otherwise I will have to move to consumer court for justice.
Reply me soon, otherwise be ready for consequences.

One courier vide C/n No. Z80522754 was dispatched from Mohan Co-operative Area (New Delhi) to Rajouri Garden (New Delhi) - locally on 3/2/2016 and it is not delivered till date (end of the 5/2/2016).

I am trying to contact their Naraina Branch since morning but regret to say that they are not picking the call. Worst services I have even seen in my life.

Rgds

Deepak Bhardwaj
[protected]

I have sent a parsel from pathankot, punjab to kolkata on 18/01/2016 in their plus service consignment no * v24364094 *
today till 05/02/2016 parcel not delivered in kolkata nor it found ..
Where is my parcel
very poor service
shame on ur staff and company
return it or pay money

I suppose to receieve courier from Gurgaon to Bangalore.
I booked the courier on 1st Feb 16.
But today is 4th but still the status showing in transit.
Worst and third class service experience from DTDC.
My docket no. Is - Z74255989.
Here after I will not use DTDC service for sending any documents.
Thanks...

Hi team

After seeing too many complaints which was not resolved, I don't see any use in writing this email. But still I would like to show my distress, regarding my consignment not delivered. The courier was dispatched from Trivandrum Kerala, it has reached chennai porur DTDC branch on 30th Jan 2016. I was confirmed from Kerala office saying that it was dispatched by DTDC courier. The porur branch delivery representatives are not even bothered to deliver the consignment. When we called, he said unbelievable story that he tried to call my number and it was not reachable. We went and collected the package. This was not happening just once, if you cannot deliver the consignment, what's the fun running your company.

Consignment details below:
DTDC POD No: R21072287.
Date dispatched:28-Jan-2016

If you really want business, keep the customer guys. Feel so pathetic for you.

I would never recommend for your service.

Dissatisfied customer.
Ramaganapathy S

Team,

I can say.. DTDTC is most pathetic courier ever.
Your customer care is more worst. They never evr pick cal.. what wrong with you guys.
This No is never answered :[protected]

You people never respond on mail.

WHere the hell is my courier C66530996.

The reason I am worried ... From last 2 times my courier says out for delivery and it was OFD for one week from BOMMASANDRA BRANCH Bangalore.

My tracking no. Is Z80488493 . I have couriered a jewellery set to my client on 27 Jan from lajpat nagar 2 nd. The client after so many calls and efforts received it on 2 Feb. She had to wear it on 28 Jan for a party. She was so disappointed that she wanted a refund of that set from me. I lost my client due to negligence of dtdc service.

Consignment no-K84146800, send from Guwahati, Assam to Boudh, Odisha on 19th Jan, 2016. It has been 15days now yet the consignment is still not delivered. It has been in one centre for 4-5days. Unexpected delay in delivery from DTDC. Customer service is very poor. Even after repeated mails, no action is taken and furthermore, mails are not even replied to.

Respected sir/madam,
I have order a book through amazon on dec 9 2015.The book was sell by bookwin
Bookwin send my book through dtdc courier on dec 26, 2015 by your dtdc centre airport apex, delhi book was send on dec 27, 2015 at 12.00 am and reached guwahati super franchisee apex, guwahati on dec 29, 2015 at 07.56 pm.

When i check my book (Order) on amazon the expected date is 22 jan 2016, but upto 30 jan 2016 no information was given to me, when i contacted the bookwin(Seller) gave me tracking number of dtdc courier and i check in your website and know the status, but from guwahati super franchisee apex, guwahati side they never call me contact me. I personall call them then they search my parcel and i personally collect the parcel from that franchisee. My tracking no.- z80144080. After collecting parcel they upload the status as delivered.


I have a very good feelings about dtdc but such behaviour is not expected fromdtdc. So i hope from dtdc youtake strict action against this franchise i..E., guwahati super franchisee apex, guwahati.

So, for better service you have to take action for such francisee, though a very small issue for you but it affect your reputation in the market.


Looking forward for kind response.

Hi,

I sent an important document( original) from cochin on 9th january, 2016.

When I tracked my parcel, it reached INDORE APEX on 13th january. Today its 1st Feb and till now my Courier didnt reach to destination. When I called them they said its missed by them. How they can be so irresponsible. I have sent important documents and either I want it back or find it and send it to the destination immediately.

Tracking No.: R20520559

I want immediate action from DTDC regarding this .

This is just not done, very disappointed. With your service. I parceled a photo frame to bareilly, and it was broken. I bought bubble wraps and thermocols and gave it to the person in your dtdc office, kalkaji. They dint even used bubble wraps. For you its just a thing to deliver for customers they mean so much they believe in you, that you will carry and transfer their best things to their loved ones distant apart, this is so foolish...highly disappointed. Will never recommend anyone. The reciever got it broken, that photo frame.
I want some reimbursement. I can take it to consumer court as well.

Courier booked on 22nd jan 2015 at Basaveswarnagar Positive health Clinic to be delivered near Nagadevana halli, Bangalore. Courier not received till now ( 28th Jan 2015. 26th Courier team called and checked about the address. Yet to receive ( medicine was sent )

My courier no "C65734469" booked on 14-Jan from Thoraipakkam, Chennai to Anna Salai, Chennai. With in city.
Today 28-Jan, 14 days passed still it is not delivered.
Even I raised complaint "01452175", customer care not responding properly.

DTDC booking center:
No. 1-152, 1st Floor, , 200 Feet Rd, Thoraipakkam, Chennai, Tamil Nadu 600097


Kindly do needful.