DTDC Courier & Cargo Complaints & Reviews

My consignment Number: M29310854 received Dibrugarh on 1st February, 2016. But no one cared to deliver my pack to my office. It contained some sample crucially need for my research work. Due to your carelessness I had to suffer a great some. I obtained your customer care numbers for Dibrugarh ([protected]), Guwahati([protected]) and Delhi([protected]) and dialed them, but no one was there to pick up the phone. I even found one mobile number ([protected]) too, but that number does not exist any more. Today at noon, in an extreme late condition I had to go and search your DTDC offices in Dibrugarh town. After visiting 3 of them, I found my package.

I want a suitable action from your side for this negligence, otherwise I will have to move to consumer court for justice.
Reply me soon, otherwise be ready for consequences.

One courier vide C/n No. Z80522754 was dispatched from Mohan Co-operative Area (New Delhi) to Rajouri Garden (New Delhi) - locally on 3/2/2016 and it is not delivered till date (end of the 5/2/2016).

I am trying to contact their Naraina Branch since morning but regret to say that they are not picking the call. Worst services I have even seen in my life.

Rgds

Deepak Bhardwaj
[protected]

I have sent a parsel from pathankot, punjab to kolkata on 18/01/2016 in their plus service consignment no * v24364094 *
today till 05/02/2016 parcel not delivered in kolkata nor it found ..
Where is my parcel
very poor service
shame on ur staff and company
return it or pay money

I suppose to receieve courier from Gurgaon to Bangalore.
I booked the courier on 1st Feb 16.
But today is 4th but still the status showing in transit.
Worst and third class service experience from DTDC.
My docket no. Is - Z74255989.
Here after I will not use DTDC service for sending any documents.
Thanks...

Hi team

After seeing too many complaints which was not resolved, I don't see any use in writing this email. But still I would like to show my distress, regarding my consignment not delivered. The courier was dispatched from Trivandrum Kerala, it has reached chennai porur DTDC branch on 30th Jan 2016. I was confirmed from Kerala office saying that it was dispatched by DTDC courier. The porur branch delivery representatives are not even bothered to deliver the consignment. When we called, he said unbelievable story that he tried to call my number and it was not reachable. We went and collected the package. This was not happening just once, if you cannot deliver the consignment, what's the fun running your company.

Consignment details below:
DTDC POD No: R21072287.
Date dispatched:28-Jan-2016

If you really want business, keep the customer guys. Feel so pathetic for you.

I would never recommend for your service.

Dissatisfied customer.
Ramaganapathy S

Team,

I can say.. DTDTC is most pathetic courier ever.
Your customer care is more worst. They never evr pick cal.. what wrong with you guys.
This No is never answered :[protected]

You people never respond on mail.

WHere the hell is my courier C66530996.

The reason I am worried ... From last 2 times my courier says out for delivery and it was OFD for one week from BOMMASANDRA BRANCH Bangalore.

My tracking no. Is Z80488493 . I have couriered a jewellery set to my client on 27 Jan from lajpat nagar 2 nd. The client after so many calls and efforts received it on 2 Feb. She had to wear it on 28 Jan for a party. She was so disappointed that she wanted a refund of that set from me. I lost my client due to negligence of dtdc service.

Consignment no-K84146800, send from Guwahati, Assam to Boudh, Odisha on 19th Jan, 2016. It has been 15days now yet the consignment is still not delivered. It has been in one centre for 4-5days. Unexpected delay in delivery from DTDC. Customer service is very poor. Even after repeated mails, no action is taken and furthermore, mails are not even replied to.

Respected sir/madam,
I have order a book through amazon on dec 9 2015.The book was sell by bookwin
Bookwin send my book through dtdc courier on dec 26, 2015 by your dtdc centre airport apex, delhi book was send on dec 27, 2015 at 12.00 am and reached guwahati super franchisee apex, guwahati on dec 29, 2015 at 07.56 pm.

When i check my book (Order) on amazon the expected date is 22 jan 2016, but upto 30 jan 2016 no information was given to me, when i contacted the bookwin(Seller) gave me tracking number of dtdc courier and i check in your website and know the status, but from guwahati super franchisee apex, guwahati side they never call me contact me. I personall call them then they search my parcel and i personally collect the parcel from that franchisee. My tracking no.- z80144080. After collecting parcel they upload the status as delivered.


I have a very good feelings about dtdc but such behaviour is not expected fromdtdc. So i hope from dtdc youtake strict action against this franchise i..E., guwahati super franchisee apex, guwahati.

So, for better service you have to take action for such francisee, though a very small issue for you but it affect your reputation in the market.


Looking forward for kind response.

Hi,

I sent an important document( original) from cochin on 9th january, 2016.

When I tracked my parcel, it reached INDORE APEX on 13th january. Today its 1st Feb and till now my Courier didnt reach to destination. When I called them they said its missed by them. How they can be so irresponsible. I have sent important documents and either I want it back or find it and send it to the destination immediately.

Tracking No.: R20520559

I want immediate action from DTDC regarding this .

This is just not done, very disappointed. With your service. I parceled a photo frame to bareilly, and it was broken. I bought bubble wraps and thermocols and gave it to the person in your dtdc office, kalkaji. They dint even used bubble wraps. For you its just a thing to deliver for customers they mean so much they believe in you, that you will carry and transfer their best things to their loved ones distant apart, this is so foolish...highly disappointed. Will never recommend anyone. The reciever got it broken, that photo frame.
I want some reimbursement. I can take it to consumer court as well.

Courier booked on 22nd jan 2015 at Basaveswarnagar Positive health Clinic to be delivered near Nagadevana halli, Bangalore. Courier not received till now ( 28th Jan 2015. 26th Courier team called and checked about the address. Yet to receive ( medicine was sent )

My courier no "C65734469" booked on 14-Jan from Thoraipakkam, Chennai to Anna Salai, Chennai. With in city.
Today 28-Jan, 14 days passed still it is not delivered.
Even I raised complaint "01452175", customer care not responding properly.

DTDC booking center:
No. 1-152, 1st Floor, , 200 Feet Rd, Thoraipakkam, Chennai, Tamil Nadu 600097


Kindly do needful.

Dtdc very bad peddapally branch to delhi booking date 21/12/2015 shipment status rto intr display only 21/12/2015 to 22/01/2016 display, i am call[protected] [protected] not respond weiting 37 days delivari stop i am loss rs 20000 plese return my parcel peddapally branch D25865098 MY NO [protected]

Shipment reached my destination location in 2 days from booked date.
Sadly it was never delivered and returned stating "CONTINUOUS DOOR LOCK".

I got no calls from the courier service, and no one picks up the call when I try the customer care. The reason stated by them online is absolutely absurd because 3 other shipment from another courier company got delivered in those days. And there was a person available at the address at all times.

After some 10-12 tries to reach the customer care on the 3rd day one guy picked up the call luckily. When I gave the reference number he said he cannot track that shipment and gave me another contact number. But the same drama again. No one picks up that line.

I would have collected the shipment personally from their office if at least I knew the office at which the courier had arrived. Unfortunately the address mentioned in the DTDC website did not yield me any results.

Pathetic service which really wastes your time and money. Extremely irritated and disappointed. Will never use this courier service ever again.

Ref : V26318151

A consignment was sent to me from Delhi on 21st January. I am staying in Kolkata. DTDC's website is showing it is in Cochin now. Consignment number: Z80348363. When will I receive it?

CN No. K82340219 booked on 14/1/16 from Sambalpur to CGO complex, New Delhi, which is not delivered till date. This is too much urgent and time bound. Now, My carrier is in dark. Pse same be delivered to right addressee by 27/1/16 otherwise I will take legal action against your company.

Hi,
It’s been 25 days since the parcel(consignment number : D[protected] is missing which is sent from Hyderabad to Bangalore. Case# 01343924 is also raised on 4th Jan 2016. Got a reply on 18th Jan 2016 “We are really sorry for the inconvenience kindly wait till tomorrow we will share the DRS copy” after 14 days of writing to you customer care. And after that nothing.

Tried coordinating with local hub (Madiwala, Bangalore ) and delivery center(Bommanahalli, Bangalore). And that is a pure wastage of time as according to them, they don’t know what happened to the parcel.

Tried calling to customer care and I think you are aware of that your customer care phone numbers are not working.
What’s wrong with DTDC service? You people don’t even reply to mails?? Don’t lift the calls?? I have never seen such pathetic service form such a reputed company.

Consignment was sent from Allahabad to Pune Tracking ID: Z73398604.
Consignment left at Jan 07, 2016 from Allahabad and reached at Pimpari Pune Warehouse on Jan 12, 2016. I followed up with DTDC many a times but consignment is not yet delivered. Same is attached as well.

Please take an action to get it delivered!

Wrt consignment number K84193098 and K84206053 sent from Tura to Bomdila, consignment has not been delivered till date. More than 5 days consignment is in Tezpur. If it continues then I would suggest to stop making people fool with your third day delivery commitment. Now I do not requier the item any more. You have charged Rs 1100 and now you need to compensate for my loss. Else I will defenitely escalate the same to higher lavel. Treat it as very seriously.
Regards, Pankaj