DTDC Courier & Cargo Complaints & Reviews

Dtdc very bad peddapally branch to delhi booking date 21/12/2015 shipment status rto intr display only 21/12/2015 to 22/01/2016 display, i am call[protected] [protected] not respond weiting 37 days delivari stop i am loss rs 20000 plese return my parcel peddapally branch D25865098 MY NO [protected]

Shipment reached my destination location in 2 days from booked date.
Sadly it was never delivered and returned stating "CONTINUOUS DOOR LOCK".

I got no calls from the courier service, and no one picks up the call when I try the customer care. The reason stated by them online is absolutely absurd because 3 other shipment from another courier company got delivered in those days. And there was a person available at the address at all times.

After some 10-12 tries to reach the customer care on the 3rd day one guy picked up the call luckily. When I gave the reference number he said he cannot track that shipment and gave me another contact number. But the same drama again. No one picks up that line.

I would have collected the shipment personally from their office if at least I knew the office at which the courier had arrived. Unfortunately the address mentioned in the DTDC website did not yield me any results.

Pathetic service which really wastes your time and money. Extremely irritated and disappointed. Will never use this courier service ever again.

Ref : V26318151

A consignment was sent to me from Delhi on 21st January. I am staying in Kolkata. DTDC's website is showing it is in Cochin now. Consignment number: Z80348363. When will I receive it?

CN No. K82340219 booked on 14/1/16 from Sambalpur to CGO complex, New Delhi, which is not delivered till date. This is too much urgent and time bound. Now, My carrier is in dark. Pse same be delivered to right addressee by 27/1/16 otherwise I will take legal action against your company.

Hi,
It’s been 25 days since the parcel(consignment number : D[protected] is missing which is sent from Hyderabad to Bangalore. Case# 01343924 is also raised on 4th Jan 2016. Got a reply on 18th Jan 2016 “We are really sorry for the inconvenience kindly wait till tomorrow we will share the DRS copy” after 14 days of writing to you customer care. And after that nothing.

Tried coordinating with local hub (Madiwala, Bangalore ) and delivery center(Bommanahalli, Bangalore). And that is a pure wastage of time as according to them, they don’t know what happened to the parcel.

Tried calling to customer care and I think you are aware of that your customer care phone numbers are not working.
What’s wrong with DTDC service? You people don’t even reply to mails?? Don’t lift the calls?? I have never seen such pathetic service form such a reputed company.

Consignment was sent from Allahabad to Pune Tracking ID: Z73398604.
Consignment left at Jan 07, 2016 from Allahabad and reached at Pimpari Pune Warehouse on Jan 12, 2016. I followed up with DTDC many a times but consignment is not yet delivered. Same is attached as well.

Please take an action to get it delivered!

Wrt consignment number K84193098 and K84206053 sent from Tura to Bomdila, consignment has not been delivered till date. More than 5 days consignment is in Tezpur. If it continues then I would suggest to stop making people fool with your third day delivery commitment. Now I do not requier the item any more. You have charged Rs 1100 and now you need to compensate for my loss. Else I will defenitely escalate the same to higher lavel. Treat it as very seriously.
Regards, Pankaj

My product is booked dated on 19/01/2016 through ur corrier company ( AWB NO M[protected]but till date I have not received my parsel. So plz solve my problem immigatly.

I had sent a food parcel to my fiancé from Nagpur to Banglore through dtdc and the parcel was not in the same quantity the laddos and chiwda both were been taken out from the boxes.
Very poor service 😡
It was my first time to use DTDC service and i am very dissatisfied. Wouldn't use the service again and will definitely spread the word.
Do not use DTDC service
Also it was a airline delivery which was promised to be delivered in maximum 3 days took 4 days.

Hi DTDC,
a shipment was booked from delhi, by Velocis System to be delivered to Siddik Ali, Assam on 7th of january. it has not been deliverd yet. We have talked to your concered distributor many time, still there is no action.
AWB No- l[protected]

Please Note that this complaint is also Marked to Consumer Court and PMO (Prime Minister's Office India). So Please read this carefully.

PMO Office Complaint Number: PMOPG/E/2016/0024088

This Complaint is also tweeted on Twitter to Honorable PM of India and other News Channels.

Hi DTDC Team,

This is a official complaint regarding a parcel which was booked on January 11th from your Krishna Colony, Gurgaon Franchisee by Gaurang Agrawal to be delivered to Sumit Agrawal- Agra. Details are below:

AWB/Consignment Number: Z78115034

Parcel Booked By:
Gaurang Agrawal
House No 990/29, Street No 11,
Krishna Colony, Sector 7 Extention,
Gurgaon
Phone Number: [protected]

Destination:
Sumit Agrawal
House No 1, Kanhaiya Kunj,
Near St. Columbus School,
Shanti Nagar, Mughal Road,
Kamla Nagar,
Agra
Phone Number: [protected]


This parcel was booked on January 11th and it has not been delivered yet. Despite of me asking the Franchisee owner and calling the consumer support number of DTDC 100 times, they always gives me unsatisfactory answer and are abusing me.

I spoke with the owner of DTDC Franchisee when i booked this parcel, he said he can;t do anything and i can complaint to anyone.

DTDC Team- I am marking this complaint to you, Also filing a consumer court case and also marking this email and writing formally to Prime Minister's Office directly. I need either my packet back or else it should be delivered ASAP.

I am also taking this complaint to to the Social media and will ensure the all the consumers of DTDC should be aware of this.

I expect a response from you urgently. That packet has some very important documents which i need ASAP.

Regards,
Gaurang Agrawal
+91-[protected]

My CN.No: B28311769
It's been above 2days where an important paper has been sent.. No proper response from them.. And also the Destination office of my courier is always closed..
The courier sent by me is just 150km distance from Orgin to destination.. but not yet received..
No proper response for the publics &and also the Destination office of my courier is always closed..
And also registered complaint in DTDC website.. but there is no response from them..
Cost of the courier is very high then the other courier service for a single paper..

Sir, my order with tracking no v21975436 has reached Tirupati on 12th of this month and from then onwars, there is no progress in the status of my order...It is not yet delivered to me...It has to be delivered to SRIKALAHASTHI with pincode 517644...It is very disgusting for such a delay...please look over the matter and respond promptly and take quick action...
My address to which it has to be delivered is
BHARATH REDDY
ROOM NO 404, SUNRISE PARK APARTMENTS
OPP. STREET OF BATHINAIH NAIDU HOSPITAL
NEAR VMC MAHAL
SRIKALAHSTHI-517644
MOBILE NO:[protected]
Tirupati super franchisee branch contact details are provided below...The customer care numbers are not ata ll providing relevant information and reply from the past 10days...


Office Name : TIRUPATI SUPER FRANCHISEE

Address : NO.245, G.N MADA STREET, TIRUPATI

Pincode : 517501

Phone : [protected], [protected]

Email : branchhyd.[protected]@dtdc.com

Dear sir
Kindly find the details I booke to covers on 09/01/16 1) V26046243 BY DTDC PLUS which supposed to be deliver on 11/01/16 but delivered on 12/01/16 4 pm where same day i booked one more cover normal which has reached on 12/01/16 at 1PM this complete cheating from DTDC to its customer i request you to take legal action on culprits.

I had delivered this packet to tharad but they said their is services in Tharad so why they had accept this packet for delivered.

Kindly explain about this

Thanks Pankaj

Hi Sir My family members sent a valuable gift pack through DTDC courier. H51449657 is the item tracking no. this item was missed i went DTDC office 5 times they are not responding and also the contact no on the web site not working. I am a software engineer i purchased many item online i never face such a problem. DTDC courier is cheating customers. any item is valuable they are missing the item after that they are not responding. I read many complaints against this courier service.
please take action on this courier.

On 28/12/2015 my company Delta Nutritives Pvt ltd haas booked consignment through no V26184986 from Mumbai for Konnagar, WestBengal which contains Cform of particular company but in absence of me it has been handed over to wrong person(security guard with out uniform) with out taking my permission and concern, even not a phone call made to me for information now this important document is misplaced and your company is not ready to take the responsibility. I want your company will compensate the financial loss what I have to bear for your irresponsible work.
Biplab, Konnagar

One of my friend send a parcel from Delhi to me. which was very important and urgent for me. So I thought that service of well known company DTDC will be best. He booked it for fast and satisfactory delivery to me. But after shipping DTDC company kept this parcel at Indore office for more than 5 days. Till then no follow-up we received from the company and no reason showing on tracking ID and when I tried to contact to customer care all India number but no one even picked up the phone. Indore is more than 200 kilometers from my location near Neemuch. Since the parcel was very urgent I send my brother by Bus from Neemuch to Indore and back from Indore to Neemuch to take the parcel because there is nothing in my hand and there is no one who can help me. His two nights and one day spoiled and more than 1600/- expenses incurred in it. But company officials have no shame. Shame on you... DTDC Courier.

This is regrading tracking number: z80237949. The consignment has been dispatched from Madiwala branch on 18th January 2015. It is still not delivered at Bomannahalli. The call operators do not answer the phone and it is not reachable most of the time. Staff is very rude. The following have not been able to help - Neha, Lokesh and Manju.

I had booked one packet(small) on 11/01/2016 for delivery at State Bank of Mysore, Bagalur Branch, BAGALUR-635103 vide Consignment Note B28689400.
I was charged for Rs 100 as it was out of state ie from Bangalore, Karnataka to Krishnagiri District, Tamil Nadu.
DTDC did not deliver this packet due to poor service from DTDC neither it was delivered nor they have contacted regarding it (despite the fact that both parties mobile no. was mentioned with the address).
On checking with DTDC tracking system, this consignment was being shown "Shipment Returned due to NO SERVICE". Before sending the parcel i enquired with the person he said the service available to Bagalur so i sent the courier.
Now since its returned now when i went and enquired he says "The service is not available" and you contact customer care and get your parcel on your own.

Really its a pathetic behaviour from DTDC. Not behaving professionally. Their registration has to be cancelled.