DTDC Courier & Cargo Complaints & Reviews

My consignment number D25577570 containing a mobile phone is lost by DTDC courier company and their customer service is not providing me with any legitimate information. The consignment was in a secured pack which use was to deliver the consignment safely but they were unable to do it and unfortunately they lost it but they are not accepting it whereas their franchise office from where the parcel was couriered they are saying that the consignment is lost. Therefore i need the matter to be sorted out at earliest.

A consignment couriered to me from ahmedabad to cochin which consists of medicines with consignment number D25205422 dated 30/11/2015 has no been delivered to me till 05/12/2015 at my office. When i checked the online status, i was showing as delivered. On enquiring with the office people through phone, they are telling it is kept in some nearby shops and they are not specifying which shop. Where will i go and search? Is it the right way to deliver a consignment consisting of expensive medicines which are at most urgent? Where is my consignment? These irresponsible people should no be given these type of jobs.Kindly help me out.

[protected][protected][protected][protected] From: Abhijit B. Shetye Sent: ‎05-‎12-‎2015 08:05 PM To: ops.[protected]@dtdc.com Subject: Docket no : P35052919 Hello Refer above mentioned package sent from Pune on 3rd Dec 2015, in the Name of Mrs. Gandhali Shetye, Dwarkamai Towers, Bhagat Lane, Mahim, Mumbai 400016. Please note that in spite of continuous follow-up, this courier package is not delivered till date. Also no proper response and support is extended to us. Even the delivery address is of Mahim it is moving from Ghatkopar and to various places. No office of yours was ready to give the location. We were also ready to pick it from your office. This is very important package for us. If not delivered tomorrow, we will take a serious legal action on DTDC. Please contact [protected] or [protected] for the delivery. Thanks & regards. Abhijit [protected][protected] Mr.Abhijit Shetye Managing Director Infovision Technologies Pvt Ltd 409 Kaliandas Udyog Bhavan, Prabhadevi Mumbai, India

Hi, my C. No. Z63369334, it is not delivered in date, it show tracking status "received at ALLAHABAD SUPER FRANCHISEE at[protected]" But when i went to franchisee then they said that they did not recieved courier . While i sent my courier[protected] from gorakhpur 273010 Please attention at my problem Thanks

I have couriered my document ref no: P34839620 on 28th nov. It was held with hindupur dtdc branch. When called the courier office, he is disconnecting call repeatedly, after 10 times when i re try he picked the call and he is shouting back. he was very rude in his language. I am very upset with his behaviour. Please take action on this branch and the person. this is the dtdc hindupur contact number [protected]. I called to office on this number. very bad service. he is aking dont curier document through dtdc if you don't like, like this he is talking. As if dtdc is his own courier service. such idits are working in dtdc. hopeless. I am real upset today. why such are handling courier service.

when i said i will complain to head office. he said you can complain to head office's father as well. He dont have any problem with it. he didnt tell me the status of my curier as well. he went for lunch at 5:00 PM...just lying. Please take necessary action on this person.

I am sradhanjali bharati from puri odisha yet to recieve a parcel that has already reached puri this morning. After calling your office, a person misbehaved saying that today they got and today only they cant give you the parcel, they asked to come and collect it from the office . if such is the service and behaviour from your end then i must not send anything through you and neither i would suggest anybody to go through you. Take this complaint seriously and take necessary steps. The person who is called sits in your office at DTDC at MUNICIPAL MARKET COMPLEX, PURI. i WOULD CERTAINLY GIVE AN FIR IF THIS PROBLEM IS NOT RESOLVED.MY PARCEL'S CONSIGNMENT NO. IS D25593661.THE STATUS DONT GET UPDATED TOO. PLEASE TAKE STRICT ACTION. SRADHANJALI BHARATI

Hiii i am akihil sood my courier number is z70778896 wich was dispatched on monday 31-11-15 from delhi to amb district una (hp) and today it's 4 -12-15 its been 5 day and dtdc office staff does not know wher the hell is my courier tried colling nagal office ambala office una office nobody have the answer wher it is please help me my numbr [protected]

My Name is Prasath from Tiruppur ([protected]) Consignment no: V25415166 Sent from Banglore to Tiruppur on 19th Nov 2015. Not yet received till 6.40pm 3rd Dec 2015 but their tracking system shows parcel has reached Tiruppur on 20th Nov 2015 itself. I've approached branch but they are not giving proper reponse Loganathan (DTDC Manager Tiruppur branch) - [protected] Gowtham (DTDT Francisee Manager) - [protected]

I had a courier to sent by rewards360 which was shipped on Nov 10, 2015. It was not delivered to my place till date. I received two call from your executives asking for the delivery of the product. How stupid is that?, i should be the one asking that question. Moreover, your customer service number does not work. My tracking number and reference number :- Tracking No.: D26243868 Reference No.: PB2297263 Deliver the product as soon as possible or i will have to take sever actions against DTDC.

This is amazon order order #[protected] yesterday was the delivery date ...It was showing out for delivery...And it has not delivered to me...So today i had visited their branch of worli century branch... They had take their time...They had told me to wait...Almost they had taken half an hour time...And the person who was incahrge of their branch...He was communicating with mobile to other person...Just doing timepass over there... Then he had told me after half an hour...Plz provide u r tracking number then i had provided him the tracking number #: h49916715 then he replied me ...Humare pass nahi hai aapka courier...Us branch mein jau...Udhar gaya hai...Kal hamare pass tha kal hi diya humne unko...I told him what is this u r details is showing me on tracking number... Udhar hai udhar bath karu... Dtdc courier incharge was inefficent on his work...And how can dtc courier man carless to do his work...Yesterday was out for delivery date...Then why it has not delivered on time my product was fish food...2 days has been passed the food was over...So i had ordered earlier that i would get on time by amazon service...But unfortunately the courier has handed over to dtdc... 1st my time has wasted to wait over there half an hour 2nd...My money has wasted to call customer care of dtdc...They had take their time 30 min and my balance has wasted rs 42 [protected] to call customer care registered the complaint od dtdc worli century branch...Then they had provided me the complaint number 01197528 3rd the food has no use which is delay... I want to registered complaint against dtdc service and amazon seller...Who had handed this product to dtdc courier who has not fullfill my satsfaction this is my contact number [protected]

Hi, I live in Fort Kochi. However the delivery guy come from central Ernakulam area near TD road although DTDC has a delivery center right next to my home in Fort Kochi. The person who came for delivery at my home. literally jumped on my poor mom who is retired teacher at her 70s. He came unannounced and started hitting on the gate. My mom was in the shower and had to come running from there to attend. She told sorry and said she was in the bathroom. The guy shouted saying why you shut the doors!!!. Holy hell.. and did not even allow her to get her spectacles to read before signing. He scolded her for closing the gate. Well he should have called at least. This happened past 2 times he came to our home. Please remove these kind of individual from the job if they do not like to work patiently. Well everyone has their own bad days. but this guy seems to have bad days all along.. How could someone be so cruel at a woman over 70. Shame on you DTDC for having such individuals for delivery. Hari.

4 days back my sister couriered me a packet from Delhi and I am still not able to track my order online !!! She took their express service!!! What the hell is wrong with this company ???? I swear I would request everyone in my known to not to use DTDC

I had ordered for samples in rewardme.com.They had sent the tracking details to my mob num.It was said that they had sent my samples through DTDC courier service.But i had not yet received my courier through DTDC.The DTDC site says, that my products are delivered.The most awkard thing.How can they say that my products were delivered without delivering.please Checkout on the issue.

DTDC gives such a poor service, that I ordered a personalised mug which was despatched from Kolkata on 24.11.15 to be reached at Dhulagar, Howrah. On 02.12.15 also I didnt receive the item after several phone calls to customer Service of DTDC. Lastly they even stopped responding to phone calls making calls busy. You people are sitting as customer supporter, not able to give support properly, not picking up calls, such a damn poor service is yours, minmum you can inform me that the item cant be delivered in your location.

To whomsoever concerned,

This is to intimate about the strict mishandling of my package and lack of customer service by dtdc courier.
I would like to bring in to account the issue concerned and inform you about the reason for the above statement. On 16th of october i posted a package from dtdc, urappakam, opposite safaa apartments addressed to Amazon Seller service, Thane and the package was supposed to reach thane on 21st as said by the courier agent. But it was later found that the package was misrouted and send to the from-address written on the package(Raifa Basheer, manningal house, PO kuttipala, edarikode, Kerala)mentioned in it. Their mishandling of the package was not informed to me and they returned it to main office.

Infact I went and asked the courier service in kerala and they told that it has been directed to urappakam itself as it was their mistake. But the information was not updated properly in the tracking website which made me go around and around asking for my package atleast to get it back. Not just that the courier team failed to regret the mistake on their part or did proper arrangement to send it again but behaved in a very annoying manner. Finally after calling people around and switching between courier services mentioned in the tracking page and contacting them over and over again, I finally fetched it day before yesterday (19/11/2015) .Its been a month Im behind this just to get my product back.

I have serious complaint against dtdc that there was no proper information about where the package was being carried to. I had given my contact number, it was just a matter of a minute to call me up and regret the issue on their part and I could have done the necessary arrangements then. Even when I approached the agency their behaviour was totally annoying. They told me to go to thailavaram main office in chennai and get it. When i went there they cleaned their hands telling the mistake is on the urappakam agency and directed me back. When I tried calling them they purposefully did not pick up the call.This is how dtdc handle a customer? They were totally irresponsible and lacking morale.

The package was actually a product ordered online through amazon. I ordered it from my hometown-kerala.I was in kerala for a week and that's when I ordered.It was found to be defective. So I had to send it back to them for replacement and the last date to reach them was November 1st. Im residing in chennai. So I posted the package back from a courier service in urappakam. I had written the kerala from address on the package as directed by Amazon seller services as they had no norms to send the package back to a different place other than mentioned during the purchase of the product. I had already confirmed about this with Amazon before sending it. The agency had properly confirmed the from and to address while posting it.

Because of mishandling on their side I had lost the chance of replacement of my product so totally. The money I have spent on purchasing my product and for posting via dtdc has also gone in vain as the product is of no use to me.

Day before Yesterday I fetched my product and Im totally dissatisfied with the way it has been handled and placed. Seeing the condition of the package I didn't want to open it because either way there is no use getting it back. I have enclosed photos along with this to see the condition of the package.

I want to bring in notice this issue to you as I need proper compensation for the mistake on the part of dtdc

For further clarifications just track and confirm using the consignment id-C62651321. You can contact me on my number or can reach me on [protected]@gmail.com

Hoping to get a good service.

I recieved my CPU and keyboard in a worst and damaged condition. All the front and side parts of CPU are broken. Keyboard is damaged too. I packed the products with required precautions. Customer service numbers exist but none answers the call. I want compensation from the company. If its not made to me then i would go to consumer court.

Hi, my friend sent an important thing consignment#(Z[protected] on 19/11/2015. The item is not yet delivered but the tracking status is delivered on 23/11/2015. I personally inquired about it at local DTDC office on 24/11/2015 but they are not responding properly. They saying me that your consignment sent return back to the sender address and now its at Mumbai office, we will track n receive it send u by this Monday. But now they saying its returned back to the sender address. But my friend (sender) does not received it back yet. I have mailed customer support desk of DTDC courier service and they said its delivered. But in fact its not delivered. This is the worst that can happen as my consignment are with someone who should not have them or if not than where it is?. [protected]@gmail.com

I don t know about DTDC courier services for other guys..but for me it is too worst and bad.. courier booked on 26/11/2015 FROM delhi TO coimbatore, through DTDC NATIONAL BLUE...(bit costly and second bussiness day delivery).. but still i didn't get...WORST in terms of service.. BAD in terms of response to customers...so don t prefer DTDC...

Ref no. N96342467 apparently still waiting from last one month for one of my original document sent from india to Melbourne which is i think lost n customer care people are not trying to understand that free service to send original document again is not the solution. ..original document is lost so how can i send it again...this is a senseless solution provided. I want a quick solution on the same. Jyoti sharma +[protected]

Hello Sir I'm seller on ebay.in as such I'm new on ebay.in so I have to shipped order by own. I book one consignment from Surat, Gujarat to Kotwala and I handover this shipment to DTDC Adajan Franchisee on 30-oct-2015 and till date shipment not delivered to customer when I inquired for same DTDC reply me that you have to pay 400 Rs as duty. As such product was External Hard Drive so why I should pay duty on that at time of booking they charged 120 Rs from me and doesn't specify about duty charges kindly do something needful. following are awb details. a33072753. kindly help me to get my shipment back as such they want more 400 Rs from me to give me back this shipment.