DTDC Courier & Cargo Complaints & Reviews

We are herewith reproducing email correspondence sent to DTDC Customer Support, New Delhi. We sent 2 reminders (sent on 19/11/15 & 24/11/15) to DTDC over and above first email sent by us on 18/11/15. From: [protected]@keysurgicals.com To: [protected]@dtdc.com CC: [protected]@keysurgicals.com Subject: DTDC Docket No.H[protected]Compensation for Theft in Transit Date: Wed, 18 Nov 2015 12:00:28 +0530 To DTDC DELHI Apex Office B-101 PHASE 1 INDUSTRIAL AREA, NARAIANA, NEW DELHI - 110028. Ph:[protected] Dear Sir / Madam, Greetings From Medbazaar! This is to inform you about theft of MedBazaar Shipment Package in transit bearing DTDC Docket No. H49137067 . We had shipped Accuchek Active Glucometer Product with 10's strips from Hyderabad to Delhi on 15/10/2015 through DTDC. The shipment was received in Delhi on 21/10/2015 but the contents of the box viz., Accuchek Active Glucometer along with 10's strips was tampered with and hence the package could not be delivered to the customer as the contents of box was stolen in transit. We learnt about this startling development while tracking the status of shipment and the following message was displayed on DTDC website "Shipment on Hold due to EMPTY BOX". We made several calls in this regard to DTDC Customer Support team but there has been no response from DTDC till date. We are highly disappointed with the lackadaisical attitude of DTDC in this highly serious matter. Further we were informed by DTDC Hyderabad to collect the tampered empty box on 17/11/15. We reject the empty box and seek full compensation of our product which is valued at Rs. 1349/-. This amount is reflected in Declaration Letter submitted to DTDC at the time of shipment booking. If our request is not favorably considered, we will be compelled to initiate legal action against DTDC. Please acknowledge the receipt of this mail. Sincerely, Satish Kumar K, PhD Operations Manager MedBazaar P:[protected] | F:[protected] Key Surgicals Pvt. Ltd. #16-31/494 & 495, 6th Phase, KPHB Colony, Kukatpally, Hyderabad - 500 085. TS. INDIA http://www.keysurgicals.com

We are herewith reproducing email correspondence sent to DTDC Customer Support (New Delhi). Please note that we have sent 2 reminders (19/11/15 & 24/11/15) over and above first email sent on 18/11/15. From: [protected]@keysurgicals.com To: [protected]@dtdc.com CC: [protected]@keysurgicals.com Subject: DTDC Docket No.H[protected]Compensation for Theft in Transit Date: Wed, 18 Nov 2015 12:00:28 +0530 To DTDC DELHI Apex Office B-101 PHASE 1 INDUSTRIAL AREA, NARAIANA, NEW DELHI - 110028. Ph:[protected] Dear Sir / Madam, Greetings From Medbazaar! This is to inform you about theft of MedBazaar Shipment Package in transit bearing DTDC Docket No. H49137067 . We had shipped Accuchek Active Glucometer Product with 10's strips from Hyderabad to Delhi on 15/10/2015 through DTDC. The shipment was received in Delhi on 21/10/2015 but the contents of the box viz., Accuchek Active Glucometer along with 10's strips was tampered with and hence the package could not be delivered to the customer as the contents of box was stolen in transit. We learnt about this startling development while tracking the status of shipment and the following message was displayed on DTDC website "Shipment on Hold due to EMPTY BOX". We made several calls in this regard to DTDC Customer Support team but there has been no response from DTDC till date. We are highly disappointed with the lackadaisical attitude of DTDC in this highly serious matter. Further we were informed by DTDC Hyderabad to collect the tampered empty box on 17/11/15. We reject the empty box and seek full compensation of our product which is valued at Rs. 1349/-. This amount is reflected in Declaration Letter submitted to DTDC at the time of shipment booking. If our request is not favorably considered, we will be compelled to initiate legal action against DTDC. Please acknowledge the receipt of this mail. Sincerely, Satish Kumar K, PhD Operations Manager MedBazaar P:[protected] | F:[protected] Key Surgicals Pvt. Ltd. #16-31/494 & 495, 6th Phase, KPHB Colony, Kukatpally, Hyderabad - 500 085. TS. INDIA http://www.keysurgicals.com

Dear Sir/Madam, I am from Hamirpur District of Himachal Pradesh. Some urgent documents were send through courier service from Chandigarh on my address vide POD No. Z69011482. On 20 Nov 2015 I received a call from DTDC office at HAMIRPUR (Dosarka) that there is a courier on my name and I have to collect the same from there office. I told them to deliver it on my address but I was denied the same as the delivery address was not falling under their Area of Operation. Hence I requested them to deliver the courier to DTDC Office at MEHRE as I am residing near Mehre and could collect the courier after my Officer hours. After many reminders the courier was not delivered at DTDC Office MEHRE and whenever I contacted them, their behaviour was very rude and irresponsible. So, on 27 Nov 2015 at around 10 AM, I contacted Mr. Manoj Pathak, Regional Manager DTDC and requested him to get my courier delivered at MEHRE. He assured me that the same would be delivered on 27 Nov itself. So, when I contacted the DTDC office at Mehre on 27 Nov 2015 after my office time, I was told that the courier delivery vehicle arrive after 7PM only, hence I was told to come on morning of 28 Nov. But to my surprise when on 28 Nov, I went to collect the courier to Mehre, I was told that my courier was received at MEHRE from HAMIRPUR.

My courier no is z66808416 register for banglore on 20 Nov-2015, but till 28-Nov-2015 that courier is not delivered. My urgent bills of (20K) rejected due to this non delivery.My contact no is [protected]. Please make deliver my documents and compensate my loss also provide me complaint no against my complaint.

I hate this courier company. your guy delivered parcel to some other person without informing me. i dont even know the person. what should i do?? i called ur mysore branch but those people are not giving any proper solution and not sending any person to meet me. order no X15649146

I submit a parcel to the DTDC kolkata office to Pune on 10.11.2015. The cosignment no is K83364862. It was delivered to pune on 12.11.2015. Till now it was not deliver. I contacted the DTDC office and also mailed them. But they do not reply. In this curcumtances what will I do? What can I do for legal action? I think this is very irresponsible company.

Sir, I placed order for Homezarra Combo 4 double blanket cum bedsheet on 26/11/2016, 11:39:35 AM, Order id AB7865639(MOB-[protected]) & order id AB7866115(MOB-[protected]), but 2 days ago i am not received any confirmation or product dispatched message to askmebazaar, sir i would request you to kindly check my order status and please dispatched. My address: Litan Dey Pin-799264 Kumarghat North Tripura Near-DTDTC COURIER

Hi, I dispatched a courier from Pune to Bhopal on 19th Nov. I can see online that my courier reached Bhopal(Raisen) facility on Monday 23rd, but it is still not delivered to destination. And whenever i'm trying to connect with the customer care team, they are not responding properly. Please look into the issue and resolve it out. Complaint ID: 01159680 Tracking id: D25648892

Dear Sir/Madam,

We have to receive a courier from our factory at Khopoli / PEN to Bangalore.Courier has sent on 23.11.15 with docket no M27201409.Till now we have not received the same.We are keep on try to reach DTDC Customer Service manager @ [protected] but there is no response from him.
Please deliver the courier on urgent basis.

Murthuza
[protected]

My parcel is received at DTDC Santacruz Mumbai franchise since last 3 days but it is not yet delivered at my place. If my address in not traceble, then i did not even received single call from DTDC. When i called that person Harshit Mishra on +91 [protected], he added my number in reject list. I even drop him message that if they could not deliver it then kindly provide office address so that i can go and collect. But no reply. Such a pathetic service DTDC is offering. They only want customer money but don't know their responsibilities to deliver the parcels on time.

I have shipped a package with [Brand new HTC one M8 mobile, GRAY color and charger] from PATHANKOT, Punjab on November 21st at 1:30 PM to Hyderabad, Telangana. But the package which was delivered to Hyderabad was misplaced with 2 non-working LAVA phones instead of HTC mobile and charger. Looks like someone opened the original package containing HTC phone weighing 500 gms with 2 dummy LAVA phones weight 430 grams. I have the dummy phones which were delivered instead of new HTC one M8 mobile. This is a real bad incident where we cannot trust the courier service if they actually open the packages and change the stuff inside. I also have an confirmation tracking history email from DTDC office saying that the package which was shipped is 500 gms but when it reached India, it is only 430 gms. Someone might have changed the phones from PATHANKOT-DELHI-INDIA. Could you please file a case against DTDC management and help me in getting my phone?

HTC one M8 GRAY 32GB, VERIZON
SERIAL # [protected]

This is to raise a complain against DTDC for non delivery of a courier which was sent on 23rd November 15 from Dombivali to Belapur which is still not delivered till date. The status in the site shows that the parcel is out for delivery but no communication has been received from any of DTDC person.
Tracking no is M26948458
When i contacted to DTDC belapur branch([protected]) they told me that as per delivery boy he has done the delivery but i haven't received yet.
Now Belapur DTDC branch is not picking up my phone.

On Firday 20th Novermber a consignment has been booked with small parcel on DTDC courier lite, with Ref# C64255503.

Though there initial tracking reflects in their trackers that the courier has reached their hyderabad airport facility on 20th Nov 2015 (the same day nite) still, the courier is not delviered till today (25th Nov 2015).

Despite of our repeated followups at both ends (receiver and sender), they keep saying that soon we will deliver, but in vain. Even the customer care or the offices doesn't respond to calls. and leading to chaotic service.

I have ordered a jewellery items in credit payment through mirraw.com. the item will be shown able to deliver at my home adress but the courriar company says that this adress is not in their delivery area. And they not deliver the product even the product is in their office.

I have ordered (Order Number: M[protected] jewelry items from Mirraw.com, which was sent by DTDC courier vide Ref no.-M25179468. So pls resolve it. Thanks mahendra Kumar patel Mo no-[protected] Corporate Office DTDC House, No. 3, Victoria Road, Bangalore 560047, Karnataka,

Have couriered 1 parcel to Amritsar on 09.11.2015 and till 23.11.2015 same is not delivered. when inquired while booking transit was informed 4-5 days. Moreover when called for delivery status and reason for delay have gor answer from their booking branch MF 1016, Mulund that staff was not available and we had contacted recipient to collect same from their branch in Amritsar which recipient refused. Till date parcel is not delivered and when called again for status branch is giving number of Amritsar to check with them as we have made mistake by booking our consignment with them. their website shows so much for customer service but ZERO service is provided.

This is to raise a complain against DTDC for non delivery of a parcel which was sent on 6th November from Howrah (west Bengal) to Bangalore (Karanataka) which is still not delivered till date. The status in the site shows that the parcel is out for delivery but no communication has been received from any of DTDC person.

A parcel ( Tracking ID: K[protected], was sent to my address, Lt.Col. C.F. Stephen, P230/8, MAP, Command Hospital Air force, #1 Cambridge Layout, Agram Post, Bangalore 560007, from Kolkata on 19th November, 2016. The parcel has still not been delivered and today, (24 November, 2016) when I called the DTDC courier office at 17/3, Vishal omplex, Cambridge Road, Ulsoor, Opposite Frank Anthony Public School, Bangalore- 560008, they said that they had attempted delivery once, on 21 November 2016 and called on the provided number when they were at the main gate. However, no call was received and neither did any delivery person come to the address. No reattempt of delivery was conducted either. They now say that they have returned the parcel to Delhi and I have no idea why. This is the second incident with the Cambridge Layout Branch of DTDC. The people of the office are rude, arrogant and abusive. I want an action taken as soon as possible because the parcel was a very important one. They were weddings invitations which were to be distributed within this week.

Consignment no D20801687 Sent from bangalore on 14 th Nov to Biharsharif .my package shows HELD UP in Kolkatta since past ten days...there is no response from DTDC..it was an led TV 46 inch .no customer care is there to support the facilities...the courier service has no management for problem resolving...all people in DTDC will just give you numbers to talk to next person and next person will give you another no and the chain continues...finally I have sent an email to them complaining about the matter .it seems they have broken my TV and there is no process to take the claim ...everybody is just rotating the customer.please help me out with this issue somehow..

Important medical prescription couriered from Kasturba Medical College Manipal - 576104 to Balaji Elegance, ITPL Main Road, Whitefield, Bangalore - 560066. Got a phone call saying that the courier cannot be delivered because they did not know the address and told me to pick it up from the Whitefield office, or else the Brookefield office next day. All my subsequent calls were ignored. The caller was extremely rude and uncooperative, and did not provide any details as to the location of any of the offices. On calling the Brookefield office on 24th november, I received the same rude response telling me to collect my package from the Mahadevapura office, and I was not given any clarity as to the location of the office or where my package was. This is the first time I am being harassed at this level by DTDC, which is causing me immense trouble as the documents couriered are of extreme importance to me. Please help track my package and solve this issue as soon as possible.
Name: Debdeep Basu