DTDC Courier & Cargo Complaints & Reviews

On 11nov 2015 parcel dispatched by Chennai. On 12 Nov dtdc bommasandra branch received. But as on date 17 Nov am not yet received the parcel. If I enquired with bommasandra dtdc they told that they handed over the parcel to franchise. But franchise person not picking the call. His number [protected]. Worst service by dtdc.

My consignment number Z70233050 BOOKED from delhi to hyderabad 29/10/2015, which was delivered on 2nd november at wrong address.when i am enquring about this and talking to dtdc staff they dont have any answer and giving each other number.what action should i take against them please guide me

Sir, DTDC AWB No. Z70493319 Delivery point Barasat nabapally DTDC AWB No. Z70493318 SBI Krisshnanagar branch Booked on 12/11/2015 Still now It is not delivered showing abnormal updates. Clear picture is not able to give anybody from DTDC.

Staffs have no respect ... Dont pick up phones ... Hangs up while talking ... Staffs thinks like big boss ... Courier service bloddy expensive and slow as a snail ... dont want to home deliver ... Stupidest courier service ever ... should sue the staffs and company

Hi, The courier with Consignment number "K80900552" has not been delivered by DTDC. I kept calling them many times. But people at DTDC do not respond properly. The item was sent one month back from my hometown. At least DTDC should pay the compensation amount for the item lost. Please help in this regard. Awaiting your positive inputs, Thanks, Gautam Tyagi, Contact- [protected]

Hi There, This to bring to your notice that I had booked a Courier on 10th November, 2015 at Bangalore, Koramangala- 8th Block branch for the destination Bangalore, Electronic City, Phase -1. It was Premium Plus service and was supposed to get delivered on the next business day. However, it is been almost 8 days but my courier is not delivered yet. The online status shows last updated on 13th November, 2015 “In transit”. Upon my inquiry with all most all DTDC branches through which this parcel goes, I got no update. They are either disconnecting the call or keeping the line busy. I contacted the following no and did not get any response[protected],[protected]/137, [protected], [protected], [protected], [protected],[protected]. The parcel contains some urgent important documents which were supposed to be submitted at the earliest. Kindly consider my complaint and take appropriate action against DTDC.

I have booked the courier from DTDC Plus service on 9 Nov 15 from Trivandrum to Bangalore. As mention in their website and as committed to me that courier will deliver in next 2 days.

Since its a express service I have paid double charges to get the documents delivered on time but the documents are still in transit and not delivered till now.

Today its almost 8 days that the documents are not delivered even after paying extra charges, when called customer care they said it will reach and they are not aware where the courier is.

This is not the first time its happening, DTDC overcharged customer by taking double charges in the name of express services but their delivery is always late.

If they are not committed and confirmed they should inform their customer in advance about the expected time of delivery.

The documents sent by us was very urgent and was related to VISA processing because of DTDC fault I held responsible for non processing of VISA and it effected by credibility in organisation in work.

I request you to please take necessary action against this and the amount should be refunded to us.

I have attached the screenshots for proof

i have sent a parcel on nov 5th and till date it is not been delievered. when i go ask in the centre they are now saying that the parcel is missing . the parcel was sent from kumarswamy layout-560078 to gonikoppal -571213 . the content was approximately 10000. the CN number b25751633.the contents are diwali gift and my documents are also missing. The franchise dtdc person number is [protected].please atleast give back my documents

This is a complaint against owner of Mobile Number +[protected] of DTDC Barbari, Guwahati, ASSAM (number provided by DTDC, Dibrugarh Branch) – for UNETHICAL CONDUCT and VERBAL MISCHIEVOUSNESS with CLIENT using INSULTING CONFRONTATIONS on TELEPHONE and finally ENDING without providing any SERVICE.

Date of Incident - 13th NOVEMBER 2015 at 6.25 PM

I was anxiously waiting due delivery of a VERY URGENT parcel, posted on 9th Nov 15’ from DIBRUGARH, which was getting delayed for several days since. I impatiently contacted the parcel sender and DTDC Booking Centre at Dibrugarh to obtain the Consignment number and Online Delivery Status. It then got revealed that my parcel was lying idle with the DTDC- Barbari Branch, Guwahati, Assam since 10th Nov 15’. DTDC-Barbari is situated just a few steps away from my residence at Hengrabari. It did not take me long to understand who’s the concerned party (under Guwahati jurisdiction) to neglect Customer’s satisfaction.

From the DTDC-Dibrugarh, I obtained a contact number at Guwahati (mobile number +[protected] that seemingly belonged to someone in-Charge of DTDC-Barbari for further help and service. I called upon several times only to my dismay every-time received a “NO ANSWER” from that Mobile. After few more calls the person answering the phone hurriedly admitted that he belonged to DTDC-Barbari but was too rude to answer any query, admitting that he was too busy in something else and hung up the conversation challenging that “I SHALL NEVER BE DELIVERED WITH MY PARCEL – DO WHAT EVER I CAN DO”.

Later on, upon enquiries it became more evident - that the person acts insane, is frustrated, very ill-mannered, indulge in daily conflicts with other colleagues and was having too many complaints of similar rude behaviour with other promising DTDC clients (valuable customer).

Such ridiculous behaviour from inexperienced workers is tarnishing the good name of DTDC in Guwahati and is unfortunate and least expected. This is a competitive market. There are many other Service providers and we do not want that a Premium organization like DTDC will compromise with such foolishly behaved officers in FRONT-OFFICE dealing with present day first line customers.

I want to bring to your notice that the DTDC- BARBARI is not wanted at its present location as the nearest next DTDC- SIXMILE centre is hardly just ONE KILOMETRE away. I immediately demand removal of such a person who cannot deal customers and are not worth of serving a premium organization like DTDC.

I called a mobile number to dtdc courier office. A guy called chitty babu answered phone. I asked about today's working hours. He was like 'can't you see it's raining, how can i come. its leave today' he talked rude and cut the call. This is very bad response to the customer who is expecting good service from a good company. people are coming to dtdc because of good service and responses only. Nuts like this in the front office are making company's profile down.

I have sent a consignment through DTDC courier on 2nd november, consignment no. D24733024 from Delhi to Bangalore but as the recipient was not present at destination address the consignment was returned. After that the recipient has contacted at DTDC's Yelhanka office but they said that the consignment has been sent to the the custody of your delivery in-charge at Yelahanka office. Now no-one is picking up the phone. i was ensured of delivery in 2-3days but still no idea when the consignment will be delivered. Please get my item delivered.

Dear sir my name is gurudev mob.no [protected] and my CN.NO M22073074 my parcel booked date 29/10/2015 to Shrawan joshi mob no. [protected] from Bangalore, this parcel is not received to shrawan joshi to bangalore your employer or franchiser DTDC is not responding to me, please suggest and thanks GURUDEV [protected] sehore m.p

My consignment number is V25531362 which was shipped from kolkata to bangalore, when i track the item it says it has reaches banagalore 4 days ago and out for delivery 2days ago.. I called all the numbers provided many times.. No one pocked up the phone...When my parents contacted the courier service centre in kolkata they say its delievered... Its is very disappointing companies like this do not deliver items.. The parcel is very important for me.. I want the parcel and compensation in 1business day.. If not i will take this matter higher..

Tried many time on[protected] but not responding. After so much tried some one pick call and pick the phone side and chit chatt with frined I am not receive my order number is #159565 Product Quantity Unit price Subtotal Battery for Samsung Galaxy Pocket Duos S5302 - EB454357VU CODE: ET-BATTERY-16-MB-106004 DATE: 05/11/2015, 01:37 PM Tracking number is Z74358730 No one is helping me for that . Please he;lp...

Sir, My consignment no *V25521925* was to be shipped from Ranchi to Bengaluru. The tracking system says that the items are out for delivery since 6th November. Is it humanly possible?...The courier service centre from where we had sent the item says that the items have been delivered. Yet I have not received the item. Can you please enquire regarding the same and let me know. The fact is that we opt for a reliable company as yours because we trust your service. I hope my items have not been misplaced. Please let me know about its whereabouts as soon as possible. Thanking you, Samridhi

Hello,
i had some important documents to be delivered. From noida to greater noida. The distance is less than 20 kms between the location of pick up and delivery. On the third day when i did not receive the delivery, i tried to contact the customer care, no one answers. On emailing them there is no response. Its been 9 days and i haven;t received my important documents yet.
The tracking number is z75096433.

This has been the worst service ever from any courier company.

I have sent courier from DTDC on 5 Nov but when I am trying to locate the courier it is not showing over the tracking site of dtdc as it is showing invalid tracking number. I have tried to call on dtdc customer care and drop an email but they didn't respond.

I recently sent a Package in the DTDC plus, supposedly their best offering for quick service withing 24 hrs on 9th Nov'15. It is regrettable that today is the 4th day and DTDC only yesterday updated the courier details after my complaint and even after that, they have absolutely no clue of its whereabouts. The website informs a detail that it has reached the destination Branch while the Branch says that they haven't received the packet.I have called 10 times to Branch from where it has been dispatched but to no use. In the end, its the customer that is at the receiving end.

This company should shut down because they don't send the courier and their inability to compete in this market.

I am yet to receive my packet even though i have sent a mail to their customer care. This is sheer neglect and absolutely no will to work.


I want the Packet to be located, my money refunded and personally i will spread the word of their inability of staff to work.

I send my package on 09 NOV 2015, , , with Plus service of dtdc and today is 12 NOV 2015 but the package didn't move yet. I send it from delhi to amritsar but package is still show in delhi office when i going to the office they say that amritsar is close and even nov 8th packages are not done yet and they refuse to give refund.they cost plus service.

Hi, This was my first & last experience with DTDC. Never thought that a Courier Service can be so pathetic and useless. I ordered a High school project from Sunshine Labz, Bangalore on 8th Nov 2015 and they checked with DTDC and confirmed that the Project will reach at Trivandrum on or before 11th Nov as I have to submit the project in an Exhibition on 12th Nov. The shipment Still not reach Trivandrum, It stuck with DTDC Bangalore office for 2 days and now the shipment is at Cochin for last 2 days . Shipment number is D24965333. I don’t understand why they holding the shipment at Cochin office for 2 days while it is addressed to Trivandrum . Anyway The exhibition is over today and I failed to submit the project.
I have sent email to the customer care [protected]@dtdc.com but no response. Looks like the customer care no. in their website is fake . I would like to say that please don’t cheat customers like this .

Regards,

Baiju