DTDC Courier & Cargo Complaints & Reviews

I have a worst experience with dtdc, my tracking number (Tracking No.: C[protected] . I send some bills worth 40K to my friend for claim via dtdc . He was unable to receive it, and it showing return in the online tracking. Past 15 days i was going to tambaram(chennai) office to collect it back, they are telling some lame reasons and i didn't got it back . today the worst thing happened, I came there the boss was not there and i called him via phone, he was so arrogant and provoking me by saying like you can give complaint and it is not going to affect me. I was so helpless . what i can do to get it back ?. I don't want to give complaint, I don't want my friend to loose money . Please help.

Few days ago I ordered products from P&G Reward Me website. They sent it via DTDC. As on 7th Nov the shipment was sent out for delivery. but its been 5 days and i have not yet received my parcel.
the customer care number is always busy.

They are not even providing proper information about the issue.
Case No.:-
01083277
01086774
01086772
Consignment numbers:-
X15653167
X15654383

Hello, This was my first & the last experience with DTDC. Never thought that a Courier Service can be so pathetic. I am a regular user of Blue Dart & very much satisfied with it. First time I gave my Courier (no Z[protected] to be sent from Jaipur to New Delhi on 5'th November. Today it has been 6 days but still it has not reached the destination, while the promise was that it will reach in just 1 day. Moreover, the Customer Care no given on DTDC's official website is a fake one. I would just say that its a superbly shameless attitude from DTDC. God bless you ...!!! Regards Parikshit

On[protected] my parents booked a consignment containing my medicines at the DTDC branch in Ambattur, chennai to be delivered to me (Sarada Seetharaman) at Hyderabad. The consignment number is C 63756910. Though more than two weeks have passed the consignment has NOT been delivered to the addressee so far. My personal visit to the Ambattur branch and phone calls to your customer care service have not yielded any result. I therefore request you to urgently look into the matter and let me know its status. Thank you

Dear Sir, I have written my complaint to visakhapatnam DTDC office but till date i have not got any reply / response. Please help me out as the laptop got damaged during courier. Thanks & regards Pramod Kumar Barnwal [protected] / [protected] [protected] Forwarded message[protected] From: Pramod kumar barnwal Date: Tue, Nov 3, 2015 at 1:54 PM Subject: Damage of laptop through DTDC courier (V[protected]Metro Plus) To: keyaccts.[protected]@dtdc.com Dear Sir / Madam, Please note that i have couriered one laptop through DTDC courier no. V[protected]METRO PLUS) at Mumbai Address of Telos from Kurmannapalem, Visakhapatnam. Before packing it was shown to your courier representative that condition of laptop was packed in good condition. After opening the box laptop found in broken condition which is a case of mishandling and damaging the property. Please check the photographs showing damage are attached for your necessary action. The claim amount is 15000/- INR. Please revert at the earliest. Thanks & regards Pramod Kumar Barnwal

Hello Sir, Consignment was booked from Rajpura Branch on 2nd Nov and number shared as Z72723290 by my vendor, delivery address is in Andhra Pradesh (pin 524003) and status online is showing some wrong destination and irrelavant shipment travel history. Please help me in tracking my shipment.

Dear Sir/Madam

I had sent a Blanket by DTDC Courier Thro Mumbai ( Govandi office Phone [protected]). The DTDC Reference No. is M25342112

So far the Item has not deleivered to My Daughter at Varanasi.

Non of the DTDC offices or Customer Care are lifting the Phone. This is height o[censored]nprofessionalism on Part of DTDC Courier.

Please look into the matter and Do the needful.

Regards,

P.K Jhamb
[protected]
[protected]@gmail.com

We SRB Consultancy Pvt Ltd. 5th Floor, IDCO Tower, Janpath, Bhubaneswar-751022 have made courier thru DTDC service regularly.

But Dated 04.11.2015 send a urgent parcel to our Delhi office but till date not delivered.(Docket No. K829?9495

Kindly please check into the matter on very high priority basis and do the needful to deliver the same on urgent basis

Rgds, MD. Ajimuddin Ali, Mob No.[protected]

Dear Sir / Madam,

We had booked a shipment from Surat to Malanpur, Bhind ( Gwalior ) on Date : 03/11/2015

Address of the receiving party is :
To,
Euro Formulations Pvt. Ltd.
87, Industrial Area,
Malanpur,
Bhind - 477117
Madhya Pradesh
Or Party will pickup from your Gwalior Office,
contact Number : [protected] ( Pushpendra Singh Ji )

The same was booked for the following address, Inspite of many tries the same has not reached to party till date,

Kindly please check into the matter on very high priority basis and do the needful to deliver the same on urgent basis, or inform to the cusotmers they will arrange pickup from your gwalior office,

Awaiting for your very urgent reply,

Attached your AWB receipt for your ready reference,

--
Feel Free to contact us for any further assistance.
______________________________
Best Regards,
Kunal Shah ( M.D.)
______________________________
Perfect Sales Corporation,
# 2, Mangaldeep, Jadakhadi, Mahidharpura,
Surat : 395 003, Gujarat, India.
www.scaletechindia.com
www.scaletechindia.net
e-mail:[protected]@gmail.com

Tell No.[protected] / 6698585 / 2422795
Cell:[protected].,
[protected][protected][protected][protected]
Scales ||| Weighing Balances ||| Calibration |||
[protected][protected][protected][protected]

Dear concerned
Tracking ID: H61550955>
Reached Whitefield branch on Nov 3rd 2015. And they are showing in Tracker that it shipped out for delivery on same date. And till Nov 6th also not received by me and not updated online.
When I went to Whitefield branch they told that it is not from Whitefield branch and it is from Brookfield branch (Bangalore). Then i went to Brookfield branch they are we are delivered to person who is coming out from office with black bag.
Then I asked tell me the person signed on the delivery slip. Then they told me that "it will be not available to us, we have send it to Chamrajpet (Main branch) and it will take 4 days to get those details.
What kind of service is this? To tell name of the person who signed the courier only they need 4 days.
STILL I NOT RECEIVED THE COURIER (NOV 7th 2015).
Please take some immediate action on this.
I want to proceed via consumer forum. Very dissatisfactory service from those DTDC people.

my AWB no: C59667362 it hasnt came to my home address and even without any intimation of my contact number it has been returned back

Is this the way the ***** DTDC people work i don't think this was not at all a good service from you at all, Do you people know much important it was to us.

This is really insane work from your... Can u bring that back to me now.. i need to speak with our higher authorities really, i even don't know you people will read and take care of this complaint ..

Venkat.[protected]@gmail.com

I purchased some items from amazon, all the orders were received/delivered to my home except the one from DTDC courier(Z[protected] which they dont want to deliver home instead they ask us to collect from their office which is 15km away. the DTDC staff behaviors over the phone was very rude and they said don't care about any complains. this will surely spoil the image and reputation of the DTDC courier for having such kind of service. after 4 hrs i called again he said he ardy send the parcel back to the seller and refused provide any info including their office details. i hope DTDC will take necessary action to protect consumer rights and amazon address this issue the courier companies for the business benefit.

My courier was tampered and one item was stolen before delivery within city limit. My parcel was from Bhayander to Andheri. Spoke to Nilesh Branch manager Andheri was rude and tried to put his mistake on Uttam who booked the parcel from mf1134 branch. I am worried about service after being a loyal customer for 5 years. Pathetic service. M25609381 tracking number.

I have made an booking on 28 Oct, itanagar to Mumbai but not yet delivered my parcel, when I call to guwahati office they didn't picked up my call and when I track my parcel is showing out for delivery from 2oct but not yet delivered my tracking no is K82638524 please delivered my parcel as soon as possible thank-you if you want to contact me please check tracking numbers you will get my no.

Re: Case# 01027835 : Interim Update for Consignment No : D24441883 [ ref:_00D90vrqD._5009014Bqhm:ref ]


DTDC support,

What kind of customer support service is this? There is no followup or interest to resolve the issue of the parcel missing and delivered to the wrong person/address.

Sorry to say that this is pathetic service and will not recommend this courier company to anyone.

I am in contact with the sender of the parcel who has already raised a complaint in this regard but still not getting any update from your end.

It looks like the parcel has been STOLEN from the Mumbai (LOWER PAREL BRANCH, MUMBAI) centre. The tracking D24441883 shows that the parcel is being received and signed by an EMPLOYEE.

Details of parcel : SURYA GS3B-BLKDOT-AI AUTO IGNITION AUTOMATIC bearing order id no 304 has been dipatched to you on 20th oct by DTDC courier.Your tracking id is D24441883 .

Not wrong to come to a conclusion that DTDC is a CHOR COURIER COMPANY.

PATHETIC SERVICE!!!

Sanjay

Dear sir, My consignment No H60767228 was booked on 12/10/2015 to The Chairperson, National Commission for Women, Delhi, from Ongole.I received my Undelivered consignment on 2/11/2015 with simple reason of company shifted. I bring to your notice that this is not a company this is government office more over it is not shifted to any other location.It is surprised that with in our country when consignment was returned by more then 20 days time.It will shows that clearly noted your negligence on the services given to the public.More over they are taking charges more then the government.I thought there own way not to implementing the norms of government. I need clarification in this regard why my consignment was not delivered.Due to your negligence we lost the project worth c of Rs 6, 00, 000/.who will bare the loss of this activity. I kindly request you sir to do needful as early as possible. Regards Sudhakar Babu.Mannam M.B.A, LLB Co-Founder The Hope Foundation Hyderabad cell [protected]

My Courier (H[protected] was made on 30th Oct from Hyderabad to Puneand today is 4th Nov and till now no update. Checking with the Cusotmer care from 2nd november and everyday it is being promised that it will done today. Pathetic service experience I had with DTDC. Highlight of the issue is customer care people saying by mistake it was sent to other location office which is just 4 kilometers away and it took 2 days to them to send their correct office.

Through tracking reference number B27262250, DTDC called (21st september) me to deliver the package. I was not at home and got a call that the house is locked. I said give it to the neighbours and got to know that the person has already left from my house. They committed to deliver it post Dussehra as 22nd is their off. We waited for a week or so before going to the tracking website only to find that the order has been sent back to the origin. Customer service is sorry for it but that is how is works in organizations with extremely poor logistics management. I lost my free delivery and have to get the product again at my cost. My business with DTDC is over and recommend others for the same. I really need my money back with this.

The complaint is for DTDC kandivalli- Samta Nagar branch personal Mr.Jagdale(ph no-[protected]/[protected])I had couriered my house keys(Bunch) to Nagpur to Col. S R Mahajan at civil lines Nagpur on 27/10/15 at 2.30 PM on the pretext o[censored]rgent delivery the very next day before 12 PM. Explaining him very clearly the urgency behind the delivery timings. he confidently called some people & got back to me saying it will be done before 12 pm. I packed the keys & gave him Rs 300/- as charges applicable. to which he gave me a receipt for Rs.260 & said he will pack it in a water proof packet hence charging 40/- additional. since they were my house keys i wanted it to be secured. hence paid.

Next day after 12PM understanding the fact the keys still remain undelivered I called up JAGDALE to enquire about the delay, he kept on asking time saying we are tracking & will get back to you but never called me back. after 4 hrs of chasing him he gave me another no for some customer care exe-Shilpa.. & asked me to talk to her as she is handling all the details & will be able to answer me better. I called her numerous times but she only took my call when i threaten to lodge a complaint with their head office. nobody could come with answer as to what happened to my bunch of keys. all day i had gone in extreme mental agony as to they were my house keys & loosing them would be another jolt in my house security. at the end of the day Ms Shilpa called me & gave me a story that the keys will reach late tonight after 10 PM as the entire shipment if been offloaded. on asking what is offloading, she said, people might have found some unwanted, explosive item in the consignment hence the complete consignment was taken off & i was also told we will delivery next day, to which i said the purpose of sending keys to the person is not fulfilled & he would be leaving Nagpur the very next day early Morning, so pls get my keys back & deliver it to my house add at THANE-MUMBAI-Maharashtra. I had provided all the details like Add, contact details etc but in vain till date i have not got my house keys back 7 nobody is ready to give an appropriate answer to my queries. Ph are disconnecting my calls & putting me on hold. I am extremely worried about the bunch of keys as they can be of a big security threat to my property their at nagpur.

My Consignment no. - D24488519, which I booked from Kadugodi on Friday, 16th Oct 2015 in the evening. As per the status updated on the DTDC site its been received in Kolkata Apex Branch on 18th Oct. Thereafter there is no update on the status. It is yet not delivered and there is no response from the DTDC team on it. Nobody from the Apex office is picking our call or replying to the mail. I have also lodged a complaint, no.[protected] on 28th Oct, which is yet not resolved.

I personally believe the parcel has been stolen or lost by the team themselves, else there would have been a possible reason for non-delivery for such a long time