DTDC Courier & Cargo Complaints & Reviews

Consignment no. Z72810133 I had to sent an urgent document to Guwahati from Dehradun. I went to DTDC counter at Chakrata road UTC/U10. I was told that if I parcel by DTDC on 24th November 1pm, it will reach Guwahati on 26 or on 27th November, and I have to pay Rs. 270. I did it and it reached on 28th. It could ve reached by 28th November if i would ve parceled at lower price. I feel cheated by the boy at the counter named Ayush ([protected]) who did not measure the weight. Besides I he sent it by normal courier and charge the special rate without giving the service. Even it is not mentioned in the delivery report. There is certain degree of anomalies. Plz look into the matter. I have to suffer due to delay in delivery. Ritu Paban Borah, Asst. Conservator of Forest. [protected]

Today 28.11.15 I got delivery of courier from SDA, NEW DELHI a box containing card and almonds. As per weight mentioned on is 965 gms however the card and some elayachi were their and get it weight it was 310 gms and also confirmed from the person who couriered from that box almonds with pouch weight 650 gms is missing AWB No Z 70931867 Cust ID SF024 Wt 0.965 kg 27/ nov 2015

Two parcel were sent to banglore to my son Ajay Meena (Mob. no. [protected]) for study material for interview of IES scheduled on 10.12.15, from Jaipur on 16.11.15 Consignment no.D24822663 and on 187.11.15 consigjaipurnment no.D24822677 through DTDC Lite Pratap Nagar Near Goshala Tonk Road still not delivered or no response from the company Pl get deliver the parcel urgently to my son. With regards R S Meena 36/217 Pratap Nagar, Jaipur-302033 Mob.[protected]

I sent my hand made painting worth Rs.25000 vide Consignment no Z69003854 from Amritsar on 3rd Nov to Delhi for participation in an exhibition. The last date of participation was 15th of nov. and my package was supposed to be delivered in 2-3 days. but inspite of my package reaching on time in the delhi franchise they didnt delievered to the recipient infact they started giving me false excuses that they went there but no one was their to collect the package. But when at last i made complaint in the head office then they delivered my parcel to the recipient on 18th of nov. but by that time participation date already passed away, moreover to my utter surprise i came to know through recipient that my painting frame woth rs.1600 was borken and painting was in very miserable condition. No customer care is there to support the facilities. the courier service has no management for problem resolving. all people in DTDC will just give you numbers to talk to next person and next person will give you another no and the chain continues. I want compensation from the company as i was not able to participate in competition and my painting has also been shattered. If its not made to me i would be bound to go to consumer court.

We are herewith reproducing email correspondence sent to DTDC Customer Support, New Delhi. We sent 2 reminders (sent on 19/11/15 & 24/11/15) to DTDC over and above first email sent by us on 18/11/15. From: [protected]@keysurgicals.com To: [protected]@dtdc.com CC: [protected]@keysurgicals.com Subject: DTDC Docket No.H[protected]Compensation for Theft in Transit Date: Wed, 18 Nov 2015 12:00:28 +0530 To DTDC DELHI Apex Office B-101 PHASE 1 INDUSTRIAL AREA, NARAIANA, NEW DELHI - 110028. Ph:[protected] Dear Sir / Madam, Greetings From Medbazaar! This is to inform you about theft of MedBazaar Shipment Package in transit bearing DTDC Docket No. H49137067 . We had shipped Accuchek Active Glucometer Product with 10's strips from Hyderabad to Delhi on 15/10/2015 through DTDC. The shipment was received in Delhi on 21/10/2015 but the contents of the box viz., Accuchek Active Glucometer along with 10's strips was tampered with and hence the package could not be delivered to the customer as the contents of box was stolen in transit. We learnt about this startling development while tracking the status of shipment and the following message was displayed on DTDC website "Shipment on Hold due to EMPTY BOX". We made several calls in this regard to DTDC Customer Support team but there has been no response from DTDC till date. We are highly disappointed with the lackadaisical attitude of DTDC in this highly serious matter. Further we were informed by DTDC Hyderabad to collect the tampered empty box on 17/11/15. We reject the empty box and seek full compensation of our product which is valued at Rs. 1349/-. This amount is reflected in Declaration Letter submitted to DTDC at the time of shipment booking. If our request is not favorably considered, we will be compelled to initiate legal action against DTDC. Please acknowledge the receipt of this mail. Sincerely, Satish Kumar K, PhD Operations Manager MedBazaar P:[protected] | F:[protected] Key Surgicals Pvt. Ltd. #16-31/494 & 495, 6th Phase, KPHB Colony, Kukatpally, Hyderabad - 500 085. TS. INDIA http://www.keysurgicals.com

We are herewith reproducing email correspondence sent to DTDC Customer Support (New Delhi). Please note that we have sent 2 reminders (19/11/15 & 24/11/15) over and above first email sent on 18/11/15. From: [protected]@keysurgicals.com To: [protected]@dtdc.com CC: [protected]@keysurgicals.com Subject: DTDC Docket No.H[protected]Compensation for Theft in Transit Date: Wed, 18 Nov 2015 12:00:28 +0530 To DTDC DELHI Apex Office B-101 PHASE 1 INDUSTRIAL AREA, NARAIANA, NEW DELHI - 110028. Ph:[protected] Dear Sir / Madam, Greetings From Medbazaar! This is to inform you about theft of MedBazaar Shipment Package in transit bearing DTDC Docket No. H49137067 . We had shipped Accuchek Active Glucometer Product with 10's strips from Hyderabad to Delhi on 15/10/2015 through DTDC. The shipment was received in Delhi on 21/10/2015 but the contents of the box viz., Accuchek Active Glucometer along with 10's strips was tampered with and hence the package could not be delivered to the customer as the contents of box was stolen in transit. We learnt about this startling development while tracking the status of shipment and the following message was displayed on DTDC website "Shipment on Hold due to EMPTY BOX". We made several calls in this regard to DTDC Customer Support team but there has been no response from DTDC till date. We are highly disappointed with the lackadaisical attitude of DTDC in this highly serious matter. Further we were informed by DTDC Hyderabad to collect the tampered empty box on 17/11/15. We reject the empty box and seek full compensation of our product which is valued at Rs. 1349/-. This amount is reflected in Declaration Letter submitted to DTDC at the time of shipment booking. If our request is not favorably considered, we will be compelled to initiate legal action against DTDC. Please acknowledge the receipt of this mail. Sincerely, Satish Kumar K, PhD Operations Manager MedBazaar P:[protected] | F:[protected] Key Surgicals Pvt. Ltd. #16-31/494 & 495, 6th Phase, KPHB Colony, Kukatpally, Hyderabad - 500 085. TS. INDIA http://www.keysurgicals.com

Dear Sir/Madam, I am from Hamirpur District of Himachal Pradesh. Some urgent documents were send through courier service from Chandigarh on my address vide POD No. Z69011482. On 20 Nov 2015 I received a call from DTDC office at HAMIRPUR (Dosarka) that there is a courier on my name and I have to collect the same from there office. I told them to deliver it on my address but I was denied the same as the delivery address was not falling under their Area of Operation. Hence I requested them to deliver the courier to DTDC Office at MEHRE as I am residing near Mehre and could collect the courier after my Officer hours. After many reminders the courier was not delivered at DTDC Office MEHRE and whenever I contacted them, their behaviour was very rude and irresponsible. So, on 27 Nov 2015 at around 10 AM, I contacted Mr. Manoj Pathak, Regional Manager DTDC and requested him to get my courier delivered at MEHRE. He assured me that the same would be delivered on 27 Nov itself. So, when I contacted the DTDC office at Mehre on 27 Nov 2015 after my office time, I was told that the courier delivery vehicle arrive after 7PM only, hence I was told to come on morning of 28 Nov. But to my surprise when on 28 Nov, I went to collect the courier to Mehre, I was told that my courier was received at MEHRE from HAMIRPUR.

My courier no is z66808416 register for banglore on 20 Nov-2015, but till 28-Nov-2015 that courier is not delivered. My urgent bills of (20K) rejected due to this non delivery.My contact no is [protected]. Please make deliver my documents and compensate my loss also provide me complaint no against my complaint.

I hate this courier company. your guy delivered parcel to some other person without informing me. i dont even know the person. what should i do?? i called ur mysore branch but those people are not giving any proper solution and not sending any person to meet me. order no X15649146

I submit a parcel to the DTDC kolkata office to Pune on 10.11.2015. The cosignment no is K83364862. It was delivered to pune on 12.11.2015. Till now it was not deliver. I contacted the DTDC office and also mailed them. But they do not reply. In this curcumtances what will I do? What can I do for legal action? I think this is very irresponsible company.

Sir, I placed order for Homezarra Combo 4 double blanket cum bedsheet on 26/11/2016, 11:39:35 AM, Order id AB7865639(MOB-[protected]) & order id AB7866115(MOB-[protected]), but 2 days ago i am not received any confirmation or product dispatched message to askmebazaar, sir i would request you to kindly check my order status and please dispatched. My address: Litan Dey Pin-799264 Kumarghat North Tripura Near-DTDTC COURIER

Hi, I dispatched a courier from Pune to Bhopal on 19th Nov. I can see online that my courier reached Bhopal(Raisen) facility on Monday 23rd, but it is still not delivered to destination. And whenever i'm trying to connect with the customer care team, they are not responding properly. Please look into the issue and resolve it out. Complaint ID: 01159680 Tracking id: D25648892

Dear Sir/Madam,

We have to receive a courier from our factory at Khopoli / PEN to Bangalore.Courier has sent on 23.11.15 with docket no M27201409.Till now we have not received the same.We are keep on try to reach DTDC Customer Service manager @ [protected] but there is no response from him.
Please deliver the courier on urgent basis.

Murthuza
[protected]

My parcel is received at DTDC Santacruz Mumbai franchise since last 3 days but it is not yet delivered at my place. If my address in not traceble, then i did not even received single call from DTDC. When i called that person Harshit Mishra on +91 [protected], he added my number in reject list. I even drop him message that if they could not deliver it then kindly provide office address so that i can go and collect. But no reply. Such a pathetic service DTDC is offering. They only want customer money but don't know their responsibilities to deliver the parcels on time.

I have shipped a package with [Brand new HTC one M8 mobile, GRAY color and charger] from PATHANKOT, Punjab on November 21st at 1:30 PM to Hyderabad, Telangana. But the package which was delivered to Hyderabad was misplaced with 2 non-working LAVA phones instead of HTC mobile and charger. Looks like someone opened the original package containing HTC phone weighing 500 gms with 2 dummy LAVA phones weight 430 grams. I have the dummy phones which were delivered instead of new HTC one M8 mobile. This is a real bad incident where we cannot trust the courier service if they actually open the packages and change the stuff inside. I also have an confirmation tracking history email from DTDC office saying that the package which was shipped is 500 gms but when it reached India, it is only 430 gms. Someone might have changed the phones from PATHANKOT-DELHI-INDIA. Could you please file a case against DTDC management and help me in getting my phone?

HTC one M8 GRAY 32GB, VERIZON
SERIAL # [protected]

This is to raise a complain against DTDC for non delivery of a courier which was sent on 23rd November 15 from Dombivali to Belapur which is still not delivered till date. The status in the site shows that the parcel is out for delivery but no communication has been received from any of DTDC person.
Tracking no is M26948458
When i contacted to DTDC belapur branch([protected]) they told me that as per delivery boy he has done the delivery but i haven't received yet.
Now Belapur DTDC branch is not picking up my phone.

On Firday 20th Novermber a consignment has been booked with small parcel on DTDC courier lite, with Ref# C64255503.

Though there initial tracking reflects in their trackers that the courier has reached their hyderabad airport facility on 20th Nov 2015 (the same day nite) still, the courier is not delviered till today (25th Nov 2015).

Despite of our repeated followups at both ends (receiver and sender), they keep saying that soon we will deliver, but in vain. Even the customer care or the offices doesn't respond to calls. and leading to chaotic service.

I have ordered a jewellery items in credit payment through mirraw.com. the item will be shown able to deliver at my home adress but the courriar company says that this adress is not in their delivery area. And they not deliver the product even the product is in their office.

I have ordered (Order Number: M[protected] jewelry items from Mirraw.com, which was sent by DTDC courier vide Ref no.-M25179468. So pls resolve it. Thanks mahendra Kumar patel Mo no-[protected] Corporate Office DTDC House, No. 3, Victoria Road, Bangalore 560047, Karnataka,

Have couriered 1 parcel to Amritsar on 09.11.2015 and till 23.11.2015 same is not delivered. when inquired while booking transit was informed 4-5 days. Moreover when called for delivery status and reason for delay have gor answer from their booking branch MF 1016, Mulund that staff was not available and we had contacted recipient to collect same from their branch in Amritsar which recipient refused. Till date parcel is not delivered and when called again for status branch is giving number of Amritsar to check with them as we have made mistake by booking our consignment with them. their website shows so much for customer service but ZERO service is provided.