DTDC Courier & Cargo Complaints & Reviews

Hi There, This to bring to your notice that I had booked a Courier on 10th November, 2015 at Bangalore, Koramangala- 8th Block branch for the destination Bangalore, Electronic City, Phase -1. It was Premium Plus service and was supposed to get delivered on the next business day. However, it is been almost 8 days but my courier is not delivered yet. The online status shows last updated on 13th November, 2015 “In transit”. Upon my inquiry with all most all DTDC branches through which this parcel goes, I got no update. They are either disconnecting the call or keeping the line busy. I contacted the following no and did not get any response[protected],[protected]/137, [protected], [protected], [protected], [protected],[protected]. The parcel contains some urgent important documents which were supposed to be submitted at the earliest. Kindly consider my complaint and take appropriate action against DTDC.

I have booked the courier from DTDC Plus service on 9 Nov 15 from Trivandrum to Bangalore. As mention in their website and as committed to me that courier will deliver in next 2 days.

Since its a express service I have paid double charges to get the documents delivered on time but the documents are still in transit and not delivered till now.

Today its almost 8 days that the documents are not delivered even after paying extra charges, when called customer care they said it will reach and they are not aware where the courier is.

This is not the first time its happening, DTDC overcharged customer by taking double charges in the name of express services but their delivery is always late.

If they are not committed and confirmed they should inform their customer in advance about the expected time of delivery.

The documents sent by us was very urgent and was related to VISA processing because of DTDC fault I held responsible for non processing of VISA and it effected by credibility in organisation in work.

I request you to please take necessary action against this and the amount should be refunded to us.

I have attached the screenshots for proof

i have sent a parcel on nov 5th and till date it is not been delievered. when i go ask in the centre they are now saying that the parcel is missing . the parcel was sent from kumarswamy layout-560078 to gonikoppal -571213 . the content was approximately 10000. the CN number b25751633.the contents are diwali gift and my documents are also missing. The franchise dtdc person number is [protected].please atleast give back my documents

This is a complaint against owner of Mobile Number +[protected] of DTDC Barbari, Guwahati, ASSAM (number provided by DTDC, Dibrugarh Branch) – for UNETHICAL CONDUCT and VERBAL MISCHIEVOUSNESS with CLIENT using INSULTING CONFRONTATIONS on TELEPHONE and finally ENDING without providing any SERVICE.

Date of Incident - 13th NOVEMBER 2015 at 6.25 PM

I was anxiously waiting due delivery of a VERY URGENT parcel, posted on 9th Nov 15’ from DIBRUGARH, which was getting delayed for several days since. I impatiently contacted the parcel sender and DTDC Booking Centre at Dibrugarh to obtain the Consignment number and Online Delivery Status. It then got revealed that my parcel was lying idle with the DTDC- Barbari Branch, Guwahati, Assam since 10th Nov 15’. DTDC-Barbari is situated just a few steps away from my residence at Hengrabari. It did not take me long to understand who’s the concerned party (under Guwahati jurisdiction) to neglect Customer’s satisfaction.

From the DTDC-Dibrugarh, I obtained a contact number at Guwahati (mobile number +[protected] that seemingly belonged to someone in-Charge of DTDC-Barbari for further help and service. I called upon several times only to my dismay every-time received a “NO ANSWER” from that Mobile. After few more calls the person answering the phone hurriedly admitted that he belonged to DTDC-Barbari but was too rude to answer any query, admitting that he was too busy in something else and hung up the conversation challenging that “I SHALL NEVER BE DELIVERED WITH MY PARCEL – DO WHAT EVER I CAN DO”.

Later on, upon enquiries it became more evident - that the person acts insane, is frustrated, very ill-mannered, indulge in daily conflicts with other colleagues and was having too many complaints of similar rude behaviour with other promising DTDC clients (valuable customer).

Such ridiculous behaviour from inexperienced workers is tarnishing the good name of DTDC in Guwahati and is unfortunate and least expected. This is a competitive market. There are many other Service providers and we do not want that a Premium organization like DTDC will compromise with such foolishly behaved officers in FRONT-OFFICE dealing with present day first line customers.

I want to bring to your notice that the DTDC- BARBARI is not wanted at its present location as the nearest next DTDC- SIXMILE centre is hardly just ONE KILOMETRE away. I immediately demand removal of such a person who cannot deal customers and are not worth of serving a premium organization like DTDC.

I called a mobile number to dtdc courier office. A guy called chitty babu answered phone. I asked about today's working hours. He was like 'can't you see it's raining, how can i come. its leave today' he talked rude and cut the call. This is very bad response to the customer who is expecting good service from a good company. people are coming to dtdc because of good service and responses only. Nuts like this in the front office are making company's profile down.

I have sent a consignment through DTDC courier on 2nd november, consignment no. D24733024 from Delhi to Bangalore but as the recipient was not present at destination address the consignment was returned. After that the recipient has contacted at DTDC's Yelhanka office but they said that the consignment has been sent to the the custody of your delivery in-charge at Yelahanka office. Now no-one is picking up the phone. i was ensured of delivery in 2-3days but still no idea when the consignment will be delivered. Please get my item delivered.

Dear sir my name is gurudev mob.no [protected] and my CN.NO M22073074 my parcel booked date 29/10/2015 to Shrawan joshi mob no. [protected] from Bangalore, this parcel is not received to shrawan joshi to bangalore your employer or franchiser DTDC is not responding to me, please suggest and thanks GURUDEV [protected] sehore m.p

My consignment number is V25531362 which was shipped from kolkata to bangalore, when i track the item it says it has reaches banagalore 4 days ago and out for delivery 2days ago.. I called all the numbers provided many times.. No one pocked up the phone...When my parents contacted the courier service centre in kolkata they say its delievered... Its is very disappointing companies like this do not deliver items.. The parcel is very important for me.. I want the parcel and compensation in 1business day.. If not i will take this matter higher..

Tried many time on[protected] but not responding. After so much tried some one pick call and pick the phone side and chit chatt with frined I am not receive my order number is #159565 Product Quantity Unit price Subtotal Battery for Samsung Galaxy Pocket Duos S5302 - EB454357VU CODE: ET-BATTERY-16-MB-106004 DATE: 05/11/2015, 01:37 PM Tracking number is Z74358730 No one is helping me for that . Please he;lp...

Sir, My consignment no *V25521925* was to be shipped from Ranchi to Bengaluru. The tracking system says that the items are out for delivery since 6th November. Is it humanly possible?...The courier service centre from where we had sent the item says that the items have been delivered. Yet I have not received the item. Can you please enquire regarding the same and let me know. The fact is that we opt for a reliable company as yours because we trust your service. I hope my items have not been misplaced. Please let me know about its whereabouts as soon as possible. Thanking you, Samridhi

Hello,
i had some important documents to be delivered. From noida to greater noida. The distance is less than 20 kms between the location of pick up and delivery. On the third day when i did not receive the delivery, i tried to contact the customer care, no one answers. On emailing them there is no response. Its been 9 days and i haven;t received my important documents yet.
The tracking number is z75096433.

This has been the worst service ever from any courier company.

I have sent courier from DTDC on 5 Nov but when I am trying to locate the courier it is not showing over the tracking site of dtdc as it is showing invalid tracking number. I have tried to call on dtdc customer care and drop an email but they didn't respond.

I recently sent a Package in the DTDC plus, supposedly their best offering for quick service withing 24 hrs on 9th Nov'15. It is regrettable that today is the 4th day and DTDC only yesterday updated the courier details after my complaint and even after that, they have absolutely no clue of its whereabouts. The website informs a detail that it has reached the destination Branch while the Branch says that they haven't received the packet.I have called 10 times to Branch from where it has been dispatched but to no use. In the end, its the customer that is at the receiving end.

This company should shut down because they don't send the courier and their inability to compete in this market.

I am yet to receive my packet even though i have sent a mail to their customer care. This is sheer neglect and absolutely no will to work.


I want the Packet to be located, my money refunded and personally i will spread the word of their inability of staff to work.

I send my package on 09 NOV 2015, , , with Plus service of dtdc and today is 12 NOV 2015 but the package didn't move yet. I send it from delhi to amritsar but package is still show in delhi office when i going to the office they say that amritsar is close and even nov 8th packages are not done yet and they refuse to give refund.they cost plus service.

Hi, This was my first & last experience with DTDC. Never thought that a Courier Service can be so pathetic and useless. I ordered a High school project from Sunshine Labz, Bangalore on 8th Nov 2015 and they checked with DTDC and confirmed that the Project will reach at Trivandrum on or before 11th Nov as I have to submit the project in an Exhibition on 12th Nov. The shipment Still not reach Trivandrum, It stuck with DTDC Bangalore office for 2 days and now the shipment is at Cochin for last 2 days . Shipment number is D24965333. I don’t understand why they holding the shipment at Cochin office for 2 days while it is addressed to Trivandrum . Anyway The exhibition is over today and I failed to submit the project.
I have sent email to the customer care [protected]@dtdc.com but no response. Looks like the customer care no. in their website is fake . I would like to say that please don’t cheat customers like this .

Regards,

Baiju

.While booking the parcel of sweets to Thane from Kolkata DTDC at VIP Market, Phoolbagan, Kolkata, DTDC person advised me to book in National Blue service for the assured next day delivery. The charges for this service were almost double and I agreed to pay . But the consignment was delivered on 12 Nov.2015 evening i.e, almost after 93 hours. I booked the parcel vide c/n no.V24236845. I understand this is how they cheat and extort money from the consumers and give no heed on approaching them.

I sent a parcel by courier from Bangalore to Mumbai on 2nd nov 2015. Till date the courier has not reached the destination in Mumbai. The local office here not able to trace the consignment and they have given a no in Mumbai and the customer care no in Bangalore. All these nos always busy and I cannot get through to them. Ref NO B23697832. SATYA

I had ordered Memory Cards through online shopping site Amazon.com, and the item was despatched by M/s. M.P. Enterprises, Coimbatore to my home address near Palakkad town (Kerala). But the Courier Office staff at Palakkad (DTDC Courier & Cargo Ltd), just called up me and asked to pick up the consignment from their office. When I requested them to home deliver the item to my address, (which is just 3 and half KM from the town), they flatly refused and asked to collect it from their office, otherwise the same will be sent back to the sender. The lady staff at Courier office talked rudely over phone. Since I need the item urgently, I had to go to their office and collect it. This is not the an isolated case. On earlier occassions also, they called up over phone and ask to collect the item from their office.
Disappointed by the worst service by DTDC Courier.
Dont send items through DTDC, unless you can go and collect the item from their office.

I booked my parcel from ahmedabad to UK ON 5/11/2015 wide my consignment no N96362221, N96362222. They promise to delivery within 3 working days. I booked this parcel because of Diwali festival event. I paid higher charges for quick delivery. After paying high amount, company did not keep their promise and delivery my goods on 11/11/2015. It is useless for me. I loss 2, 00, 000 business because of delay. I approach so many time at UK-Dtdc customer center, After dialing 20-30 time, I get connected to customer care. They Didn't response and talk behavioral way . On 10/11/2015, Dtdc asm Mr Anil replay me on email that today he is going to delivery goods i.e. on 10/11/2015. But Goods did not delivered. Because of this delay I got 2, 00, 000 loss in my business. I want my buinsess loss and shpmaent charges £ 183.60 my contact details is 0044-[protected], email [protected]@yahoo.com

Hello, This was my first & the last experience with DTDC. Never thought that a Courier Service can be so pathetic. First time I gave my Courier (no C[protected] to be sent from chennai to sivagangai. But it was returned due to invalid address. But after it come sto chennai, we didnt get it back in our hand. Its almost 2 months. We are tracking the courier office in koyembedu, anna nagr, ambattiur and madhuravoyal. But they are not responding back.

Courier contails contains some original bills which we required to apply case against some bank. pls help us to get it back.

Regards
Dhanalakshmi
[protected]