DTDC Courier & Cargo Complaints & Reviews

Hi, we have booked a consignment on 26th sept via docket no. d23557485 which is still not delivered at our w/h. we had contact him then they replied its delivered on 3rd October but physically its not rcvd. now we are asking POD from 10 days but no one replying about the same. We had also mailed to customer care but all are silence & not replying. i think dtdc making foolish his customers. my end customer are asking for refund, can dtdc will refund it?

This is for 5th tym i m suffering from same problem with dtdc of not reaching on time from 7th my parcel has dipatched and from last 3 days it at same place with no updation i thnk co is totally dumb and they shld stop their co if they cant reach on time this company is so bad that we can trust on indian post tht it is more faster than DTDC friends dont trust dtdc

I sent one courier on 19/9/15 to Mumbai address from Indore, CC no--M23703913, I am continuously taking follow ups to the nos given on site, 90% nos are invalid, other are not picking the phones, this is the worst support I had ever experience on customer care. this consignment is very urgent, it is submission of project & due date is ending, Indore branch is also not responding on phones.

My courier was dispatched on 26-Sep-2015 from Abohar to Sarangpur, Dist Rajgarh, Madhya Pradesh. It was containing my original papers (Delivery Receipt) for dispatching my bike from Abohar to Nagda, Madhya Pradesh. On basis of those papers only my bike was to be released by railway authorities from railway station of Nagda. As my bike reached 10 days back but courier was so much delayed due to which I have to bear a huge demurrage of Rs. 2459/- on getting my bike released. Demurrage receipt attached alongwith for your reference. As I was tracking my courier time to time and was pleading again and again telephonically and by E-mail to please expedite in delivery of courier. But I was not getting satisfactory reply from your department people who kept guiding me that it will reach in day or two. And It received 10 days later. I have never seen such kind of bad service earlier of any of the courier company. I ask why we have been guided wrongly that courier will reach in 2 days. Who is going to bear the demurrage???

This is with reference to consignment no. V24854165 which I booked through DTDC Vasant Vihar, Thane franchisee. This was booked on 26/08/2015 evening. I was told that it will be delivered in Gurgaon on 29th /08/2015 only if I booked through premium express service. For this I was asked to pay 3 times of normal charges. As this was urgent parcel I agreed to pay 3 times charges with guarantee that it will be delivered on 29th Aug. This parcel had Rakhi and got delivered 3 days after festival. Below is screen shot. AWB / Ref. No. Status Date Time Location V24854165[ Click here for further details ] DELIVERED Tue, Sep, 01, 2015 11:00 AM GURGAON I end up paying 3 times cost (270/-) based on commitment of DTDC franchisee. As per them even with normal booking the parcel should have got delivered on 31st Aug. This is serious deficiency in service. I need refund of my 270/- rs and I also compensation for embarrassment I have to go through as Rakhi's could not be delivered on or before festival. Anil

Respected... To the above reference i would i like to get focus your attention one of this matter, on such date 21 may 2015. The dtdc franchisee booked my parcel delver at jalandhar punjab. This is for your information that not intimation such type things come to my knowledge by dtdc franchisee for not deliver the oil on the destination and they booked my parcel it for deliver.Now i find my parcel misplaced and i am not having proper response from dtdc side . I am so much disappointment by this . So please sort it out and return my parcel otherwise give me compensation . Hope yuou will sort it out and oblige me . Regards deepak kalwani

My company MSI Ship management Mumbai, sent a packet 'M26003128'on 01.10.15 To the address : (To Prasad Bindu Sarkar, Subhasnagar, P..O. Jhitkipota, via. Krishnanagar, District; Nadia, W.B. Pin. 741102. Mobile: [protected] ). But they had delivered it to a different persone in another locality on 05.10.15. They did not bother even to call me on my mob no. as mentioned. I was in a great tension as was rushing here and there for my mail. I suffered a lot. I had to rush to their offices for tracking the mail. Really pathetic. PRASAD BINDU SARKAR [protected]

I buy a product on amazon few days after i just receive a call from DTDC courier and they told me come their office to collect my package .when i go their office i just ask him can you next time deliver my package in my home he refuge and act like i say something wrong and they don't give me my package and they say 'who are you?' if you want your package you must come our office or you not rich your package .

Vide Docket No. V24688874 we handed over one packet to M/s DTDC Express Limited Chandigarh(Head office bengaluru) on 7/10/2015 which they promised to deliver before 5pm/ 8/10/2015 at Bathinda station. This was promised by them as they are charging more for this DTDC+ service. And this has not been delivered as of now 17:46 hrs- 09/10/2015. As per them they are going to deliver it tomorrow . This was give to them thru their express service DTDC +. Due to Non-Delivery of letter on time, we & our customers faced huge loss in terms of Money & our credentials. A strict action must be taken against this company, from: Ganesh Parshad HPCL Mittal energy Limited [protected], sector-34A Chandigarh M:[protected]

There is no reply from you regarding the Missing Document More than 10 days, We had contacted you several times for the same,

IT IS URGENT My Documents : (consignment it contain original certificate) and last date of submission is 9th October-2015. I booked my order through DTDC, on 29th September 2015 MEHRAM NAGAR - DELHI TO Calicut and your DTDC informed that it will surely be delivered on 1st October-2015. Today is the End of Day of 9th October-2015, and the Documents is still not delivered. If my certificate is not delivered by the deadline, I will not be able to appear for my Test. IT MUST BE DELIVERED BY Today. DTDC has completely failed in its service and it can damage my career prospects. This is the lowest level to which a company can fall. DEAR CONSUMER COMPLAINT FORUM, :

Tracking No.: Z62757949
Service Type : LITE-EXPRESS SERVICE
Complain No: 00918661

Contact me on : +91 [protected] ( Lenin Das)


Please consider this on priority & clear the issue asap.

Hello, I am facing difficulties to deal with DTDC courier service at Udaipur, Rajasthan 313003. Courier delivery boy doesnt call / miss call to customer and they blindly deliver at the gate keeper. Also, when i suggested feedback to DTDC office ( Udaipur), they said it is not our company policy to call to customer during the delivery. Udaipur DTDC office contact number:- [protected] 0-[protected] In other city like Bhopal, DTDC courier delivery boy do call the customer and give courier in hand of customer. Atleast they can give miscall, so that customer will call back and get information regarding delivery. To save 50paisa, there is so much mis-understanding between customer, gate keeper, delivery boy, courier service head office, franchises.

From Hyderabad courier came to Mumbai Fort branch on 04/10/2015...It was dispatched for delivery on 07/10/2015 as per tracking status but no delivered till 08/10/2015..for enquiry nobody receives the call even if the call received no proper response...jus giving fake promises..

My parcel was delivered at the faridabad centre on tuesday 6/10/2015 They have not delivered it till yet on day they said they have the parcel and they will deliver it and now they are saying they dont have the parcel My docket no is Z68008821

Good afternoon, I'm Radhika, I'm residing in Kanpur currently. I had a parcel from Amazon that was to be shipped through DTDC. A delivery person Mr. Sunil Gupta with mobile no. [protected] called at 1651 hrs yesterday asking me to come and pick up the parcel from the guard room. When I asked him to home deliver it as I paid it also that is how it is supposed to be, he says it is difficult for him and after talking to him for a while also he was hell bent on not home delivering and says that if I'm not collecting it, he'll take it back and had the audacity to disconnect my call while I was talking.
Then I called him back when he says that it's not only me that he has called others also where he mentions the ranks of our officers and I too should go and collect from the gate. When I ask him who were they so that I can request them to collect my packet also he refused to give me the name but also had the audacity to say that I will not get the packet at all even if I go and disconnects the call once again.
This is just for your information that all they have to do is to get a pass made and reach home and no other problem they encounter as they portray it to DTDC office.
I hence request you to kindly look into this matter and also keep me posted with the action you have taken against this person who was quite rude to me and had no regard or respect in his language while speaking to a lady.Thank you
Regards
Radhika

I am from greatbay technologies, i have shipped few items targus bags via DTDC to one of my customer, the Customer recieved short shipment two time, 2 bags missing in the courier, had been following up with dtdc courier from past one month with no result. there names are beena and vijayta rao who i think is CSS manager over ther but no use

My colleague has dispatched one consignment through DTDC via air from Mumbai to Indore. After 6 days I haven't received it. First time, when I went to DTDC's office in Indore, executive told me that my consignment has been moved to Raipur and I will receive it in couple of days. After couple of days I again went to DTDC's office to get update on delivery status, executive again told me that it will dispatch today from Nagpur. Today I called DTDC's Executive and he was clueless and not sure when will I get my consignment. Courier details: M24351910 Request you to kindly give glimpse on my request. Thanks & Regards Shailendra Singh

How pathetic they did not deliver my product and marked the consignment as delivered, I will go to the police station and lodge a complaint against them. Worthless service after repeated phone calls they said we are about to resolve your issue. and now they are not even taking my calls. I don't know how this kind of company can even exist. Please do something about this.

Hi I want to make people aware about this courier giant in Bangalore, that claims to be one of the best in India, on 14th of September 2015 a mobile phone worth more than (with all accessories) 12000/- was sent through DTDC Bengal to Bangalore, on 16th it safely reached Madiwala office in Bangalore, then onwards nobody delivered the product and no one is responsible as well for the delivery. I visited the office, no resolution fount, there some Mr. Mohan kumar is there who is the claim manager, doesn't even answer my call. He asked me to hire an advocate and lodge a complaint in consumer forum, after repeated mails they never reply to the mails, they kept asking for consignment copies, invoice etc. I sent everything then they said the Bengal DTDC office should file a complaint, that also I sent still there is no response from them. I don't know how a company could be such irresponsible. A product worth thousand goes missing from the main branch in the heart of the city Bangalore, and nobody is bothered. Really hopeless. People please don't trust this courier, apart from monetary loss, I have undergone tremendous mental stress, as I bought that phone for my dad, he lost all his contacts, photos, data everything. Hope I really could teach these people a lesson.

I had sent a consignment to Mr. Neeraj Kumar, Add: Valuebound Inc., No. 11, 2nd Floor, Near Sangeetha Mobile Store, 80 Ft Road, 1st Block Koramangala, Bangalore - 560 034, Consignment No. – D23511804 on dated : 04th August, 2015 from DTDC courier company. There were two boxes, in which one was CPU and in another there was a monitor. I had also done the insurance of all that articles by paying the amount of insurance. But when Mr. Neeraj got the consignment, the CPU was damaged very badly. I had locked a complain through the branch but my claim was rejected by saying that "You had not submitted the proper document at the time of claiming". Even I had provided all the claim related paper whatever they had demanded. Now they told me to again lock a complain by providing all the documents but after that day whenever I tried to call him (Mr. Negi), he did not receive my call. So I kindly request you to fix my issues as soon as possible as it has taken so much time. Sandeep Kumar Mob. No. - [protected]

HI DTDC! I had sent a consignment to Mr. Neeraj Kumar, Add: Valuebound Inc., No. 11, 2nd Floor, Near Sangeetha Mobile Store, 80 Ft Road, 1st Block Koramangala, Bangalore - 560 034, Consignment No. – D23511804 on dated : 04th August, 2015 from DTDC courier company. There were two boxes, in which one was CPU and in another there was a monitor. I had also done the insurance of all that articles by paying the amount of insurance. But when Mr. Neeraj got the consignment, the CPU was damaged very badly. I had locked a complain through the branch but my claim was rejected by saying that "You had not submitted the proper document at the time of claiming". Even I had provided all the claim related paper whatever they had demanded. Now they told me to again lock a complain by providing all the documents but after that day whenever I tried to call him (Mr. Negi), he did not receive my call. So I kindly request you to fix my issues as soon as possible as it has taken so much time.