DTDC Courier & Cargo Complaints & Reviews

Hi, i have Sent a courier from Chennai to tirupur on 10-Oct-2015.They told the item will be delivered on 12-OCt. Since Professional courier told me they will deliver by 13-Oct i chose DTDC. The delivery guy called on 13-Oct 4.00 Pm and told he is on the way to deliver the item, none came till 7.00 PM. When called back he told he got some work and will deliver by 14-Oct. I raised a complaint by 14-Oct 6.50 PM, since the product was not delivered till that time and i have a case raised[protected]. Even on 16-Oct 10.25 AM no response/update on the case nor the item is delivered. When i called the customer case with the case number, the reply was they will check. The worst service i have come across with a higher courier charge. Please share me if the product will be delivered or not.

DTDC Courier No: R19627499 booked by Mr. Sheen Arthur ( Mob. [protected]) from Kochi, Kerala: 683503 to Jayadeep Paul Thomas ( Mob. [protected]) Hyderabad: 500059 was not delivered in person, but left in the mail box of the residency. Total ignorance of the courier delivery norms.

On dated 30/09/2015 i have registered courier from Nalgarh to kullu Himachal pradesh. On commitment that they will deliver it on 02/10/2015 but in real they dispatched the courier on 03/10/2015. On tracking through net there it shows that on dated 05/10/2015 it is delivered. But from other side they replied they have not received any courier. I thought there may be some problem which may causes delay in delivery.But after 13/10/2015 they have not received my courier .On such delay I visited DTDC nalagarh office to know the reason for not reaching the courier. They show me through net that your courier is delivered in kullu. We can give you contact number of delivery boy you can contact him rest we are not responsible. On other side on my saying my relative from kullu gone to search the courier in DTDC office in Kullu. Where he have been shown his courier lying there . On asking about its delivery they replied they have no delivery boy so they are keeping all the courier in there . This is the condition of there service and its very poor.

I was set to receive my parcel ( in Guwahati) from Srikakulam on Saturday, October, 03, 2015.It was a 5kg parcel bearing the docket number: D23195934, containing food items. It was properly packed. Finally when I received it, was having 3 holes (probably rat bites). Not only the outer package, the inner contents of my package were damaged beyond use.

Spoke to authorized person on [protected] . but the person has clearly denied to take any responsibility . as per him he can bring back the parcel to mumbai and then i have to rebook for the international destination at my expense as he is not responsible delayament was done by the DTDC courier & i need to pay for it??

Consignment Number M24057628 Booked on Saturday, October, 10 at 9.15 am for Banglore. not yet reached the destination. this Consignment is supposed to fly to international destination on 14/10/2015 afternoon so couriered and not used postal services has u r services become slower than postal services?? if the parcel is not able to reach banglore in time to move ahead than whts the use o[censored] r courier serying by payying such a high amt. need explanation and plz i dont want any regret wordings as u r regret wordings is neither going to make the parcel reach its international destination nor going to make my worry & tension less I am very sorry to say but the type of torture U r inducing to the End customer by beleiving in u is very painful All are doing blaming game & playing with the customer The Company, its branches, its franchises nobody responsible. I am very shocked by u r attutidue as a company . Instead o[censored] internally cordinating u r asking me to talk to various branches (nos) to get the details for wht do u charge?? to make the customer leave their current work and do u r work & ?? Too much of mental torture has been done by u in last 3 days. I wuld like to get a clarification from the company, u r branch, franchises or anybody i have got nothing to do with. Beacuse o[censored] r disgusting service, u r inablitity of cordination, u r lack of customer service & their importance my shippment culd not reach the Final destination ie USA via Banglore and u r least bothered abt it . 72 hrs has been passed and they is not a single call/ reply or any communication from dtdc couriers. the customer he running from ploes to pillars. DTDC let me knw when r u going to do the needful ? Due to u r delay the shippment was not able to reach USA via Banglore. its the responsibility of DTDC to make the delivery . when will u do it at the earliest

Dear Team, I have sent a envelope through DTDC from Kamothe Mumbai to Dighi Pune address on 28th September. My Consignment no. is M23595407. In the tracking option, it was shown as delivered on 29th September. But when I enquire about it, it was not delivered to the right person mentioned in the Envelope address. When we are checking the receiver on the DTDC website, it was mentioned as "SIGNN" which cannot be receiver name. I'm following with DTDC team from last week but till now they were unable to provide me DRS Scan Copy. After following up with the DTDC Pune team with mail, they are unable to provide me DRS Scan copy. When we are calling on their LandLine no, they are not picking up the calls or calls are on hold for more than 5 minute and getting disconnected by them. Regards, Mayank Saxena

i inform that your dtdc service was very bad .c no Z63397044 send the courier form vns to noida but i can not get the courier .delivery boy can not call to me and when i am call to maddy c.no ([protected]) which i got that no from customer care..that person told that ..beta es br to courier nai diye return kr diye next time return bhi nai karuga.

This is IP Singh from Jammu and i have booked a consignment on 22/09/2015 containing VSAT to be delivered at Jalgaon to Sh. Sunil Vispute (DOCKET No. D[protected]. I was told that the delivery shall be made within a week and that is probably the justifiable time period required for delivery of consignment from Jammu to Jalgaon.

On 28/09/2015, i came to know that the consignment is lying at Delhi with the remarks SHIPMENT ON HOLD WITH MULTIPLE PIECES SHORT RECEIPT. After my interference and after repeatedly visiting at DTDC office at jammu, i was able to get the consignment tracked at Delhi after a delay of a week. At that time we were given assurance that the courier will reach jalgaon at the earliest as a special case and will be despatched by air from Delhi.

After such experience it was quite evident that the DTDC courier is least bothered about the consignments it takes, the parcels remain unattended and there is no proper and logical system followed at your end. the DTDC delhi was totally irresponsible.

Once the consignment left Delhi, I and consignee waited few days, but when more time elapsed, we again approached the DTDC offices at Jammu and jalgaon and were literally in state of shock when we heard from DTDC jammu and Jalgaon that the parcels are at Mumbai with same remarks. After that the story of mismanagement and mishandling continued as Some parcels reached Bhiwandi and some at Pune. Now the parcels as per DTDC is untraceable. I dont know how its possible that DTDC is unable to trace packets weighing 20 kgs each. The goods of such weight and size are quite visible. The DTDC Jammu is unable to speak and has no clue whatsoever. DTDC Mumbai, Pune, etc are highly non cooperative and are not just interested in solving our problem. Moreover I have not recd any response from customer care emails. nobody takes the calls at contact numbers mentioned on DTDC websites.

I and Sh. Sunil vispute has already suffered direct and indirect losses and are facing heavy mental stress due to failure of DTDC in fulfilling its commitments.

The parcels are still untracked and the whole of DTDC from north to south either don't know their work or its just that DTDC does not want to work. In both cases we as customers are facing heavy losses.

Our Patience to wait any more is now over and I hope there would be some positive response from DTDC people as I have lost all hope from DTDC.

I hope their is some solution to our problem at our end.

The shippment couriered from source (Mumbai) to intermediate destination (Banglore) booked on Sat 10/10/2015 was supposed to be deliverd on tue 13/10/2015 but its shocking to know that its still in transit and a cause of concern to me as the shippment is supposed to be delivered at an international destination, but due to u r unrelaible & delayed service i really doubt .. if the shippment doesnot reach banglore address before 1 pm on 14/10/2015 u will need to do the needful of delivering it to the international destination for which i wont pay a single penny u have given me sleepless night from past 2 days due to u r so called prompt service & the major setback is nobody has any idea as to whts going on and are least bothered to take a quick needed action for the delieverence tracking status of the shippment Status Location Time Remarks Sat, Oct 10, 2015 Processed & Dispatched from DTDC Facility GHATKOPAR BRANCH, MUMBAI 12:00 AM Shipment Booked KALYAN MASTER FRANCHISEE, MUMBAI 09:20 PM Sun, Oct 11, 2015 Processed & Dispatched from DTDC APEX MUMBAI APEX, MUMBAI 12:39 AM Arrived at DTDC APEX AIR CARGO APEX - BLR, BANGALORE 03:11 PM Processed & Dispatched from DTDC APEX AIR CARGO APEX - BLR, BANGALORE 03:59 PM Mon, Oct 12, 2015 Arrived at DTDC Facility MADIWALA BRANCH, BANGALORE 06:54 AM Tue, Oct 13, 2015 Processed & Dispatched from DTDC Facility MADIWALA BRANCH, BANGALORE 11:18 AM Arrived at DTDC APEX BANGALORE SURFACE APEX, BANGALORE 09:47 PM Wed, Oct 14, 2015 Processed & Dispatched from DTDC APEX BANGALORE SURFACE APEX, BANGALORE 04:24 AM

I booked a parcel with your authorised dealer on[protected] for delivery to Charkhi --Dadri (Dist: Bhiwani) and it has not been delivered till date i.e.14th of October, 2015 at 0900AM. Kindly let me know who would pay for the damages and loss that I have incurred for this delay. Your tracking shows it to be in transit. How long is it going to be in transit? Kindly get it delivered today failing which I shall be constrained to seek other legal redressal of my grievance and shall approach the Consumer Court for damages etc. An early response will oblige. Yours as ever Madhu Prasher w/o Satish Chander 119-D, Gobind Nagar, Ambala Cantt

I had ordered products from P&G. It has despatched via DTDC Tracking Id/ AWB number - X15226218. On September 29th 2015 the shipment was booked and from the tracking status I could see it was delivered on October 9th. When I approached DTDC on 13th October(Chennai Guindy, Porur and Virugambakkam(Mani's Xerox), there is no response. The Mani's xerox vendor talking so rudely to me even though they are responsible. Worst and Bad experience with DTDC courier.

Sir.I am Prabhat Ranjan. AWB/ Consignment Number C61473358 has been processed & dispatched from Erode on Tue, Sep, 29, 2015 09:59 PM whose destination is Munger, Bihar. Item has been arrived at Patna Apex on 6th October 2015at 09:38 AM. Today is 14 th October. But is is not processed and dispatched from Patna Apex. Why so? why late in delivery?I tried to contact Patna Apex by email and phone, but both was unresponsive.Now DTDC status is RTO_INTR when i checked. There is facility of DTDC in Munger Bihar. Courier must be delivered by DTDC. Thank you

Hi, we have booked a consignment on 26th sept via docket no. d23557485 which is still not delivered at our w/h. we had contact him then they replied its delivered on 3rd October but physically its not rcvd. now we are asking POD from 10 days but no one replying about the same. We had also mailed to customer care but all are silence & not replying. i think dtdc making foolish his customers. my end customer are asking for refund, can dtdc will refund it?

This is for 5th tym i m suffering from same problem with dtdc of not reaching on time from 7th my parcel has dipatched and from last 3 days it at same place with no updation i thnk co is totally dumb and they shld stop their co if they cant reach on time this company is so bad that we can trust on indian post tht it is more faster than DTDC friends dont trust dtdc

I sent one courier on 19/9/15 to Mumbai address from Indore, CC no--M23703913, I am continuously taking follow ups to the nos given on site, 90% nos are invalid, other are not picking the phones, this is the worst support I had ever experience on customer care. this consignment is very urgent, it is submission of project & due date is ending, Indore branch is also not responding on phones.

My courier was dispatched on 26-Sep-2015 from Abohar to Sarangpur, Dist Rajgarh, Madhya Pradesh. It was containing my original papers (Delivery Receipt) for dispatching my bike from Abohar to Nagda, Madhya Pradesh. On basis of those papers only my bike was to be released by railway authorities from railway station of Nagda. As my bike reached 10 days back but courier was so much delayed due to which I have to bear a huge demurrage of Rs. 2459/- on getting my bike released. Demurrage receipt attached alongwith for your reference. As I was tracking my courier time to time and was pleading again and again telephonically and by E-mail to please expedite in delivery of courier. But I was not getting satisfactory reply from your department people who kept guiding me that it will reach in day or two. And It received 10 days later. I have never seen such kind of bad service earlier of any of the courier company. I ask why we have been guided wrongly that courier will reach in 2 days. Who is going to bear the demurrage???

This is with reference to consignment no. V24854165 which I booked through DTDC Vasant Vihar, Thane franchisee. This was booked on 26/08/2015 evening. I was told that it will be delivered in Gurgaon on 29th /08/2015 only if I booked through premium express service. For this I was asked to pay 3 times of normal charges. As this was urgent parcel I agreed to pay 3 times charges with guarantee that it will be delivered on 29th Aug. This parcel had Rakhi and got delivered 3 days after festival. Below is screen shot. AWB / Ref. No. Status Date Time Location V24854165[ Click here for further details ] DELIVERED Tue, Sep, 01, 2015 11:00 AM GURGAON I end up paying 3 times cost (270/-) based on commitment of DTDC franchisee. As per them even with normal booking the parcel should have got delivered on 31st Aug. This is serious deficiency in service. I need refund of my 270/- rs and I also compensation for embarrassment I have to go through as Rakhi's could not be delivered on or before festival. Anil

Respected... To the above reference i would i like to get focus your attention one of this matter, on such date 21 may 2015. The dtdc franchisee booked my parcel delver at jalandhar punjab. This is for your information that not intimation such type things come to my knowledge by dtdc franchisee for not deliver the oil on the destination and they booked my parcel it for deliver.Now i find my parcel misplaced and i am not having proper response from dtdc side . I am so much disappointment by this . So please sort it out and return my parcel otherwise give me compensation . Hope yuou will sort it out and oblige me . Regards deepak kalwani

My company MSI Ship management Mumbai, sent a packet 'M26003128'on 01.10.15 To the address : (To Prasad Bindu Sarkar, Subhasnagar, P..O. Jhitkipota, via. Krishnanagar, District; Nadia, W.B. Pin. 741102. Mobile: [protected] ). But they had delivered it to a different persone in another locality on 05.10.15. They did not bother even to call me on my mob no. as mentioned. I was in a great tension as was rushing here and there for my mail. I suffered a lot. I had to rush to their offices for tracking the mail. Really pathetic. PRASAD BINDU SARKAR [protected]