DTDC Courier & Cargo Complaints & Reviews

My C?N no. is B24201646 and i sent it on 24th august from Bangalore to Rewa which includes rakhi and some gifts to my brother .after so many followup also DTDC Bangalore bommanhalli branch and Mumbai Branch and Jabalpur Branch staff always tried to give different stories and also spoke to me very very rudely . Jabalpur branch staff by Name Roshni spoke very rude and threat me also that i cant do anything. she refused to give me escalation matrix also .Let me tell you that today is 1st septemebr and till now my consignment has not yet reached to destination and when i asked to give me the details DTDC people clearly told that she is not going to give any details as she doesn't know .i put complain in mumbai through IBRAHIM (CS DEPT) also on 27th august and my case no.[protected] but till now no one bothered to resolve it . then i could reach to Ms. Beena (TL in mumbai DTDC) she also gave me all the wrong information and finally i started speaking to Jabalpur branch from yesterday 31st august and Roshni from Jabapur DTDC harresed me by saying she is not going to give me any details of her manager and escalation people and threat me also that i can not do anything to DTDC as i done know the process . I am seeking a help from consumer forum on this as i have a believe that necessary action will be taken care so that other customer should not face these kind harassment and don't loose their hope . Please try to work on my complain so that other customer also should have believe on these kind of service . Regards, Supriya SIngh [protected] Bangalore

I have booked a courier on 17th August'2015.Its a Parcel of 2kg800gm with Rakhi for a kid, studying in Hostel..I have booked from Noida for Jamshedpur.They have given me an assurance for deliever within a week.It was reached in Jamshedpur on 27th Aug, but still not delivered till 31st Aug.I m not getting, how can a brand called DTDC can be so negligible for delievery.Its very disappointing service, and i m doubtful that again ever i will prefer this service.That child was so upset, bcz of not receiving Rakhi on time, and this blame goes to the service DTDC is providing. Niether there is a proper updation in Tracking record for the courier, nor do the concern person is picking up the call for response.Number provided in Google for Kagal Nagar, Jamshedpur is not valid.It always rings, but nobody answer the call. Please look into the matter, and revert if really any concern person is reading this. My Courier no is- D24389612.

It is regarding consignment number M21071651 for which I have already dropped an email at customer support (the case number is[protected]. Initially I was told that the address was not proper so in the above mentioned case number I provided complete address of both sender and receiver. Later when I called last Friday at Hyderabad DTDC office they said the consignment is in Hyderabad only and would be delivered maximum by Saturday evening....

My courier H42038928 which was posted on 25 th is still not delivered to bangalore.track updates are only upto 27 th of this month.today is 31 st.where is the courier.we are even calling to the office.but nobody responds the call..how poor service

My daughter sent rakhi vide DTDC blue cargo on 27.08.2015 from Bhopal to Sangareddy vide Consignment no. V23958332 & has been assured to get it delivered on 29.08.2105 at the time of booking by collecting Rs.270.00. The docket was delivered on 31.08.2015 at 3.15pm after Rakhi. We could not celebrate happily & complain about poor services of DTDC.

Consignment no. G90183126 i have opted for DTDC courier service on 24/8/15 and they took off paper money without mentioning on receipt. They have assured me delivery within 4 working days and not yet delivered and now they neglecting my phone and my luggage not traceable.

First of all when we were booking this shipment we were told that this would reach within 4-5 days. However this shipment reached its destination in 8 days. Also when the person finally received this shipment, we noticed that the contents of the shipment are changed. We have sent 4 rakhis and 1 greeting card, however the person in Australia has received only 1 rakhi and 2 small chocolates. Is this the service for which we have spent Rs.1400? This is highly unprofessional and completely unacceptable. We want our full refund back plus compensation or else we will take strict action against this.

Dear Sir
A courier was sent from Delhi on 22 Aug vide Docket No : Z 64936816 for Indus World School, Indore. Till date (31 Aug) it has not been delivered.
On inquiry on 28 Aug it was intimated that, on 27 Aug the courier came back as the premises was locked, which is a lie as there are 2 security guards 24x7 in school.
As per web tracking the courier reached on 24 Aug and it has not reached till date even after speaking to DTDC.
Kindly resolve.
Regards

I have sended my original papers of Royal Enfield bike along with bike key from Aurangabad(Bihar) to Bangalore (karnataka) by DTDC Plus service on 29th aug 2015. they were supposed to deliver on 31st aug 2015 morning. But i am unable to even track the status. This is the third time back to back i am getting this third class service by this courier company. Please do something with this third class service given to customers.

Dear Sir/Madam I am V.Sridhar. i am your regular customer. My Credit Card no is xxxx xxxx xxxx 6004. i have paid all the dues . but till now my card is not activated. Please Activate my card. if its possible please arrange to send my new card for the following address: V.SRIDHAR S/O.N.VISWANATHAN NO.32, RAMNAGAR 1 St STREET AYYENCHERY ROAD, URAPAKKAM CHENNAI-603210. awaiting for reply. Thanks V.sridhar

Sir I was send a courier (containing Scalextric Toys set weighting 3Kgs in good packed condition) through DTDC courier with CN no- A32514216 on 26 Aug-2015 from Gujarat (booked at DTDC office - [AF-798] LG-32, Sanghvi Tower - 4, Adajan, SURAT - 395009 GUJARAT). When I asked in the DTDC booking center (Guindy and then Adyar Despatch[protected] they told me that my shipment was delivered on 29 Aug-2015 to some firm called Adaptech in Adyar. The recipient address on it (my Address which is : Dr. Henry, Corner Stone Hall, #39, Besant Avenue, Adyar, Chennai, Tamil Nadu, Pin 600020) and the operator in Guindy told me it was delivered on 29th to a company called adptech in adyar and he gave me his adyar office no.[protected]. But when I asked the Adyar office they said the same that it was delivered on 29th to Adaptech in Adyar. When I asked to whom and what is the recipient name on the consignment booking they said they are checking, took about five minutes and then told me that the consignment is still with them and that they will deliver. The way they were handling showed a fraudulent motive. This is very very Bad for DTDC image. I insisted that if there is any damage to the consignment or if it was opened and fiddled with by them I will not accept it and proceed with a complaint. Iam yet to receive the consignment. They have misguided me and they have wrongly updated the web page with a false status. The staff at adyar office must be taken to task and if they are indulging in Fraud and thievery. They must be taken to task and lawfully dealt with. Please record this complaint and take suitable remedial and punitive action. Iam an advocate and will aggravate this issue if no solution is received soon.

My courier was dispatched from Delhi to Shimla on 25th August under No. Z61542582 but till on 31st August 2015 not courier delivered. I trying to call to the DTDC Lakkar Bazar Shimla office on the telephon they uselly not picking the call if some pick the call just asked single word hold down and disconnect the call. what to do?

My self Rakesh Kumar and I had sent a currier for Malbazar Siligur with AWB no - Z62629468 on 22nd Aug but till now the Currier not delivered on its destination. As I sent Rakhi for deliver before 29th Aug. which usefulness for delivered after 29th. and this is really very bad experience with DTDC. Thanks Rakesh Kumar Z62629468

I had sent Rakhi parcel on 25th August 2015 from Pune to Mubai Kamothe, through DTDC. The consignment No. is P33585321. Till 31.08.2015 it is not delivered.On 27th i called to pune customer care, they told it is in Panvel branch and gave me contact no. for checking. I did the call, first time she pickup and told me its not reached in our branch. After that from afternoon to evening she didnt pickup the phone. I called on 28th morning, she told its in our branch and as kamothe is residential area we will delivered it by evening. But till date it is not delivered. When i was asked the courier boy, while doing courier, is it delivered within time. He said yes by tomorrow it will be there. Same day i sent the rakhi to nagpur, it was delivered by 28th in Nagpur. Its so irritating. DTDC should take the action against panvel mumbai branch. Because of such people, company name is going down.

This complain is regrading B22759073. I had sent two items (one showpiece and another wall calendar) inside one gift wrap. The gift wrap was again packed inside a big size envelope and finally the envelope was placed inside DTDC pack (Rs. 40 additional cost). Gifts were sent to my sister. After delivery, when she opened the DTDC pack, the inside envelope was found open (attached picture of the envelope received) and also the gift wrap was...

Product delivered from Kadugudi, bangaluru to West bengal, Haldia on 8th august but still not received at the destination. Person went to the DTDC office at haldia but they say the product was returned without valid reason. Now The product and consignment charge should be refunded to me without delay. CN no - B23772978 Delivery address 721602 Delivery person - Santu Maity Regards Sourav Maity [protected]

Name: Chandra Kumar Sharma Email: [protected]@gmail.com Mob: [protected]. DTDC Consignment No : M21740322 On 18 July 2015, "PROCTER & GAMBLE HOME PRODUCTS PRIVATE LIMITED - MUMBAI" had send me a product to "Darjeeling", via DTDC courier with tracking number "M21740322". It had been so many days so I enquired "P&G ConsumerCare" ", regarding my order, they informed me that this product was received by me on "Sat, Jul, 18, 2015 12:00 PM".But till date I have not received this product. When I enquired Darjeeling DTDC branch regarding this, they said that they don't have the product. I even mailed DTDC customer, and they are also not replying me. I am fed up with DTDC Darjeeling Branch, I went there two three times, but my product was not given to me.

I booked a parcel on 22nd August 2015 from Jodhpur to Indore through DTDC. The consignment No. is F09134098. My wife sent rakhi in it. I have informed this fact at the time of booking. In spite of paying Rs. 480/- for a parcel of 2.5Kg the parcel has not been delivered till date i.e 30th August. What kind of service they provide?. I f i would have booked the same parcel through a local courier company they would have delivered it on 29th and the cost would have been half. I have decided never to book any consignment through DTDC. It should be black listed.

My cousin sent a courier (DTDC) through HIGH SPEED plan on 26th Aug 2015 from Hyderabad and the courier has reached Gwalior on 28th Aug 2015(Friday) at around 11 AM, but the courier has not been delivered as of today(30th Aug 2015) and there is no response from the office. The courier contains Rakhi and delivering it after 2-3 days doesn't make any sense. This is not the first time, as previously I had to pay Rs. 2000 fine as my fee DD was delivered 2 days later. Atleast they should call the customer to come and collect the parcel if they cannot deliver.

I have couriered a Rakhi (cost 120 Rs) from Delhi to Ranchi, Dated 25 August 2015, consignement no: V23163095 but the Rakhi is missing and not delivered in Ranchi. Status of courier is displayed as Delivered with wrong phone number and unknown person. I want a refund back of the service charged for the delivering of my Rakhi from the DTDC courier.