DTDC Courier & Cargo Complaints & Reviews

My courier was dispatched from Delhi to Shimla on 25th August under No. Z61542582 but till on 31st August 2015 not courier delivered. I trying to call to the DTDC Lakkar Bazar Shimla office on the telephon they uselly not picking the call if some pick the call just asked single word hold down and disconnect the call. what to do?

My self Rakesh Kumar and I had sent a currier for Malbazar Siligur with AWB no - Z62629468 on 22nd Aug but till now the Currier not delivered on its destination. As I sent Rakhi for deliver before 29th Aug. which usefulness for delivered after 29th. and this is really very bad experience with DTDC. Thanks Rakesh Kumar Z62629468

I had sent Rakhi parcel on 25th August 2015 from Pune to Mubai Kamothe, through DTDC. The consignment No. is P33585321. Till 31.08.2015 it is not delivered.On 27th i called to pune customer care, they told it is in Panvel branch and gave me contact no. for checking. I did the call, first time she pickup and told me its not reached in our branch. After that from afternoon to evening she didnt pickup the phone. I called on 28th morning, she told its in our branch and as kamothe is residential area we will delivered it by evening. But till date it is not delivered. When i was asked the courier boy, while doing courier, is it delivered within time. He said yes by tomorrow it will be there. Same day i sent the rakhi to nagpur, it was delivered by 28th in Nagpur. Its so irritating. DTDC should take the action against panvel mumbai branch. Because of such people, company name is going down.

This complain is regrading B22759073. I had sent two items (one showpiece and another wall calendar) inside one gift wrap. The gift wrap was again packed inside a big size envelope and finally the envelope was placed inside DTDC pack (Rs. 40 additional cost). Gifts were sent to my sister. After delivery, when she opened the DTDC pack, the inside envelope was found open (attached picture of the envelope received) and also the gift wrap was...

Product delivered from Kadugudi, bangaluru to West bengal, Haldia on 8th august but still not received at the destination. Person went to the DTDC office at haldia but they say the product was returned without valid reason. Now The product and consignment charge should be refunded to me without delay. CN no - B23772978 Delivery address 721602 Delivery person - Santu Maity Regards Sourav Maity [protected]

Name: Chandra Kumar Sharma Email: [protected]@gmail.com Mob: [protected]. DTDC Consignment No : M21740322 On 18 July 2015, "PROCTER & GAMBLE HOME PRODUCTS PRIVATE LIMITED - MUMBAI" had send me a product to "Darjeeling", via DTDC courier with tracking number "M21740322". It had been so many days so I enquired "P&G ConsumerCare" ", regarding my order, they informed me that this product was received by me on "Sat, Jul, 18, 2015 12:00 PM".But till date I have not received this product. When I enquired Darjeeling DTDC branch regarding this, they said that they don't have the product. I even mailed DTDC customer, and they are also not replying me. I am fed up with DTDC Darjeeling Branch, I went there two three times, but my product was not given to me.

I booked a parcel on 22nd August 2015 from Jodhpur to Indore through DTDC. The consignment No. is F09134098. My wife sent rakhi in it. I have informed this fact at the time of booking. In spite of paying Rs. 480/- for a parcel of 2.5Kg the parcel has not been delivered till date i.e 30th August. What kind of service they provide?. I f i would have booked the same parcel through a local courier company they would have delivered it on 29th and the cost would have been half. I have decided never to book any consignment through DTDC. It should be black listed.

My cousin sent a courier (DTDC) through HIGH SPEED plan on 26th Aug 2015 from Hyderabad and the courier has reached Gwalior on 28th Aug 2015(Friday) at around 11 AM, but the courier has not been delivered as of today(30th Aug 2015) and there is no response from the office. The courier contains Rakhi and delivering it after 2-3 days doesn't make any sense. This is not the first time, as previously I had to pay Rs. 2000 fine as my fee DD was delivered 2 days later. Atleast they should call the customer to come and collect the parcel if they cannot deliver.

I have couriered a Rakhi (cost 120 Rs) from Delhi to Ranchi, Dated 25 August 2015, consignement no: V23163095 but the Rakhi is missing and not delivered in Ranchi. Status of courier is displayed as Delivered with wrong phone number and unknown person. I want a refund back of the service charged for the delivering of my Rakhi from the DTDC courier.

One of my friend has made a courier thru DTDC service (frm Tamluk Sankarara, West Midnapore - 721636) on 21st Aug'15 & made payment of Rs 30/- against POD no K81423942. Now, It still featured at "Sodepur Super Franchisee", 93 R N Avenue, Aheli Apartment, Gr Flr, Kol - 110, Ph-[protected] by chking DTDC portal. Have called up @ mob no [protected], not entertained; Pl help in getting the same & penalized them for irresponsible duties. Rgds, Debdulal ([protected]), Kol-110

It's a pathetic service . i have sent Rakhi through DTDC xpress courier they charged Rs. 225/- and told it will delivered by 27th Aug if delayed then on 28th will delivered. Now today on 29th The delivery boy is saying destination is too far from delivery hub so recipient has to collect it from hub. How ridiculously it is. I think it's big mistake to choose DTDC. Docket No. X10537853

Hi,

I have send my courier (RAKHI) through DTDC courier with CN no- M23647471 & M23647532 on 22 Aug-2015.
When I asked in the DTDC booking center they told me that my shipment was delivered on 27 Aug-2015 and he gave me his courier boy mobile nos.

But when I asked to my relatives that whether the courier was received they denied, then after I regularly called on mobile of courier boy, but there was no reply and they didnot answered my call.

WHY they have cheated me?
They have misguided me and they are fraud/

Today they are saying that, the shipment should be collected from office they will not deliver.
WHY?
DTDC has very poor service and they are fraud.

I am not happy with DTDC courier service in Shimla ( Himachal Pradesh). I sent a courier from Chandigarh with docket number Z58734496 after confirm the service at that place. But your courier boy(lekhraj) denied to deliver the packet at door . He put the packet in a shop and told me to collect from that place my house is 15 minute walking distance from the shop.

Hi, This is to inform you that I have not yet received my courier (Tracking # K[protected] as of now. It was dispatched on Sat, Aug 22, 2015 from Patna to Delhi. As on Friday, Aug 28, 2015 Current status is showing as Shipment Delivered. Please revert me on priority when will I receive my Courier?

Hi i went to dtdc amravati to send my rakhi parcel to UK. They said me it will be delivered within or before 5 working days. I gave them parcel on 21st august. i sent my id proofs to them. Then after 2 days they said adhar card not valid. I sent election card and pan card. Now today when i called them to track my parcel, then are saying yes we received ur proofs and now send the same proofs to nagpur. My parcel was supposed to reach by today and tomorrow is rakhi and m still submitting proofs till date to different email ids. I have all the mails and the conversation history. I have already paid 1400 and still have no idea of my parcel now. I was not even called for my parcel update if there is any issue. Pleae help and escalate it.

Poor and bad service, bad and rude staff horrible experience

My tracking no. X14908138 dispatched on 19 august a rakhi from excitinglives.com for my brother was not delivered till 28th august 2015 and again and again i called the customer care lady named mary sitting at chennai (Nungambakkam) dtdc customer care for help she was very rude and unhelpful and the courier was not delivered to me either and she started shouting on the phone when i called to enquire.
Initally i was told the address provided was incorrect so i gave correct address on 25th august 2015 and on 26th m, 27th and 28th i called numerous number of times to get the courier delivered, i told them as i am working deliver it on ground floor house but it was not delivered and mary started yelling at me for no reason later i took the courier delivery guys number too ([protected]) but he too was very rude and kept yelling at me and disconnecting my call immidietly after picking up my phone. . . Horrible experience i am so stressed because of bad dtdc service i want an action to be taken against mary and courier guy bad experience and bad service other courier services are much better i will never use dtdc ever in my life

My tracking no. x14908138 dispatched on 19 august a rakhi for my brother was not delivered till 28th August 2015 and again and again I called the customer care lady named Mary sitting at chennai (nungambakkam) dtdc customer care for help she was very rude and unhelpful and the courier was not delivered to me either and she started shouting on the phone when I called to enquire.

I have sent my one courier for my company by dtdc on 20 august and today is 28 august. It's already 1 week and they did't care about this. On the courier my important documents and when i connected to my company employee they ask the courier boy call us and ask come down and take the parcel because there is some parking charges i have to pay. It means if you don't want to pay the parking charges you will not deliver the parcel to the door? And in the courier company remarks dtdc update that the company did't open the door. Is this a some kind of joke. My company is mnc and they take order daily from the courier company. Why the company employee will go to the ground floor and take the parcel when i have paid to you for your services. That type of services they provide. If the documents delay more than 1 or 2 days then it's a issue for me. Even there number also is not working. I have never seen these type of courier services in my life. I have more option like blue dart, first flight and all but i choose this company. I want response soon. My tracking id is[protected].

This is regard to the utter shoddy handling of complaint by the MANAGER of the booking office address : dwarka sector 12, plot no 9, New delhi. Arun is the manager/head of the office, and I hold him solely responsible for this delay. Literally speaking he is like a kid (even worse), who needs to be constantly REMINDED about his responsibility to get things done. The complaint was made in the booking office more than a Month now. I had to call him up umpteen times to get the complaint procedure going if not he NEVER DOES on his own. Now when the goods are lost due to the fault of the DTDC, you expect them to ATLEAST TAKE THE INITIATIVE in handling this complaint, but NO, this INCOMPETENT ARUN needs to be literally finger pointed at every procedure. He was supposed to sms me the name and no. of the vigilante staff last time but didn’t as always. I called him today i.e 27/8/15 to get the no. but he was still AT HOME (even though the time being past 11 am) and told me he will sms me once he is in the office. But as ALWAYS he haven’t till now. So how many times do I have to call him up everytime just to let him do the JOB HE IS SUPPOSED TO DO. So, I have no option but to address this pathetic attitude of your office staff in handling the complaints. I request you or anyone with the authority to call up ARUN (the manager) and give a piece of your mind to him. His no. is [protected]. I implore you to atleast contact him. It’s getting really frustrating as well as irritating with this apathetic and careless negligence of Arun. Now, as you can see, I can’t provide you the proof of my umpteen fruitless and frustrating conversations with Arun other that the complaint case no. mailed by your FB Support team which is attached.

Hi, Yesterday I received my shipment (Tracking No.: Z[protected] and I have issues with that. (The reason I opened it today only, as this was gift for my son ... for his birthday .. which is today, i.e. 19th Aug) 1) This shipment had a toy (Talking tom), which is missing ! (this toy's box was found torn ... and whole shipment was inside a big box, which was found tightly packed. This is totally unacceptable !!! 2) This shipment also had Rakhi(s), and coupe of them are missing too. (there were 3 dresses for baby .. which are there, but I am doubtful ... as there might be tempering in that too !!! as I have not faith in this shipment being correct) 3) The delivery guy did not even informed me, and left this shipment at my apartment security and left (without taking any consent of receipt of this shipment ) This is my first such instance, but one disastrous one ! Please get this resolved asap, before I have to take any further step ! Saurabh Vyas (recipient of this shipment) Cell No : [protected] Ankur Pancholi (Sender) Cell No. [protected]