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DTDC Courier & Cargo Complaints & Reviews

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Updated: Dec 3, 2025

Complaints 11674

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So far, so good. DTDC Courier & Cargo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope DTDC Courier & Cargo will keep up the work and continue to help more customers with their concerns even better 🤝

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DTDC Courier & Cargo reviews & complaints page 477

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Address: Sundargarh, Odisha

I have booked a shipment of Rakhi under Rakhi express apps on 22nd of aug'15 vide consignment no. N[protected] to California, USA. I have paid Rs.1200/- against the shipment. Now I am not able to trace the shipment as the last updated status in DTDC portal is "Inward scan shipment not found at Mumbai Hub". When I tried to contact their call support no. [protected] no body is picking up the number to answer my query. This Rakhi express service is introduced for Rakhi occasion only and if the packet will reach after 29th of Aug'15 that is after the occasion then of no use. Also like to inform if people of DTDC are not contactable at this point of time then I am loosing my hope that my consignment will reach on time. This offer will be a mere cheat to customer. Pls take serious action on this.

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Address: Kolkata, West Bengal

On 20 Aug 2015, I sent rakhis and a metal hairband from Kolkata to Noida. They saw all items before they packed it in front of me. First they asked me for Rs. 275. Then I asked for the normal DTDC Lite so they charged 125 and said it will be delivered in 5 days. Today the package has been received at Noida and the hairband is missing. This is not the first time this has happened.

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Address: New Delhi, Delhi

Hello sir my order id is 14467642. I hv ordered two polo t-shirts & 2 casual shoes. In these 4 products only one product is gud & in 2 polo t-shirts size problem and one casual shoes also size prob. I hv also placed refund request no- 1936823. I also hv Currier these 3 product in[protected]. AWB no- Z62229426 & Currier name is DTDC currier....

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Address: Mumbai City, Maharashtra

Dear sir my consignment no is M20975851 which has been sent to aligarh frm mumbai dtdc branch of kamadhenu shopping centre of lokhandwala.As per site dtdc tracking is showing delivered at aligarh on 15th aug2015.it has been sent on 1 2th aug.unfortunately untraceable.They r telling nw it will be delivered.How they r irresponsible .is it nt loss of me .it is worth of bigloss 4 me.is it a private company! Tarannum mustafa

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tarannum mustafa

Aug 22, 2015

wor st courier services

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Address: Mumbai City, Maharashtra

Dear sir my consignment no is M20975851 which has been sent to aligarh frm mumbai dtdc branch of kamadhenu shopping centre of lokhandwala.As per site dtdc tracking is showing delivered at aligarh on 15th aug2015.it has been sent on 11th aug.unfortunately traceable.They r telling nw it will be delivered.How they r irresponsible .is it nt loss of me .it is worth of bigloss 4 me.is it a private company! Tarannum mustafa

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Address: New Delhi, Delhi

I had a package coming from bangalore whose tracking no. is B24716710, this company returned the package back to the place without contacting me and updated the status online that Address OK but no such person with this name. Nobody had called me and informed that a package is going to be delivered today at my address. I haven't received even a single call from the nearby office or the delivery person. I am a working guy because of which it might be possible that there was nobody at my flat, but are these people and this company is so poor that can't afford a call to my number. Atleast they could have arranged a missed call and i would had called them back. It was such an important package and required to be delivered at the earliest.

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Address: Mumbai City, Maharashtra

6th august, 2015: DTDC Couriers: My package numbered M18846875 has not yet reached its destination even though it was in the same city i.e. Mumbai. It has been 15 days and the service provided is aweful. No one picks up on Customer Care helpline number and no one has responded to emails. Please send me the reason why it is getting delayed by so long and take appropriate actions and inform me regarding the same.

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Address: Bangalore, Karnataka

Hi, I have ordered product in Rewardme.in. They have dispatched the package through DTDC courier Tracking Id/ AWB number - M23834855 on 28th July 2015. I was tracking my package through DTDC website, it is showing that package has been to delivered. But i didnt receive my package yet. they have delivered to wrong person. When i enquire about with Customer Care of DTDC, they told it has been delivered already. I have placed a complaint that i havent received that product. There is no response fro them. I was tired of calling DTDC customer care, but no responded. So i am complaining against DTDC courier .Please solve this issue.

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Address: Visakhapatnam, Andhra Pradesh

My brother had send a Electronic Key Board by DTDC courier service vide cosignment no.- M23183802 with cust ID- MF153 from Mumbai to Viskhapatnam . I have received the same at Viskhapatnam on 20 Aug 15. When i open the item, item is mostly damaged. There are many crack on front and back side of Keyboard (Photo proof are attached) many key of keyboard are misplaced. I totally unsatisfied with DTDC courier service. Worst service!! Pls solve my issue at the earliest. Deepak Thapliyal Flat No- 205, Venkateswar colony, Sheela Nagar Viskhapatnam- 530012 Mob. no. [protected]

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Address: Chennai, Tamil Nadu

I Have Booked a Consignment on 17/08/15 morning 9.30 at the valluvar kottam high road dtdc booking office to kalluvathukal post, kollam, KERALA and they told that normal booking will be cost of rs.300 and it will be delivered on 4 th day and the executive one will be at the cost of rs. 615 and it will be on a guaranteed delivered on the second day i.e on 19/08/15. So i have Booked the parcel on the excecutive one that is at the cost of rs.615. and still they didn't deliver the parcel and they are saying that it will be deliver on 21/08/15 i.e on the fifth day. So why should i pay for 615 rs. for the excecutive one??? And so If i Have Asked for the consignment details they are not responding for my call . very bad customer service . worst customer service. so iam going to give a zero rating for dtdc. no customer response if i call for customer care they are disconnecting the call as im a slave of them . here after i wont be going the side of dtdc, and i wont allow any of my friends and relatives to send any courier on dtdc services. did they think im a fool to pay an extra amount i.e the double charge for an late delivery???? And you people dtdc dont you know how much i have lost due to this. i sent a product that should be delivered on two days but they took 5 days to deliver it, then why the hell he is giving me assurance that the product will b delivererd within two days. Due to this misunderstanding happenend between me and my customer. Im really frustrated . I want the product amount and the extra amount to be refunded. Please do the need indian consumer complaints Consignment No: V23786291 Pravin [protected]

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Resp sir / mdm we send a courier ( very imported material ) as on 31.8.15 with dtdc courier z62307793 but till now it is not delivered . When we search or talk about it from dtdc person, some time they say that nobody was available on adderess and some time they say their boy could not reach add. We are requested to u, for revert my costly material asap from vikas jakhar [protected]

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Address: Ludhiana, Punjab

I Dr anshul mahajan from ludhiana have not yet received my courier it was dispatch on 17 th of August My colleague mssg the receipt As per the receipt consignment number my courier is been traced to bhopal without my information When I got a called office person concerned who answered did not talked to me instead of helping he just put the phone down he said it's ur fault sir Tell me what should i do Are we here to humiliate ourselves kindly answer

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Address: New Delhi, Delhi

I have couriered a Rakhi and a pen (both cost 500rs) from Bangalore to Delhi : Dated 14 August 2015, consignement no: B23746076 but the Rakhi is missing and not delivered in Delhi. Status of courier is displayed as Delivered. The courier boy in Delhi says "IT FELL DOWN, and ITS MISSING". I want a refund back from the DTDC courier.

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Address: Malappuram, Kerala

I had ordered a Nexus 7 android tablet from a seller from Bangalore on 10th August, he had shipped same on 11th August. The product arrived Cochin on 12th as per tracking details. Yesterday, i have received a call from local(Nilambur) DTDC person telling that the package had arrived and to deliver same, i have to pay extra money for them. When i disagreed they told they will return the package or else i should go and collect myself. Now they are unreachable for their convenience. Really unacceptable.

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Address: Tirunelveli, Tamil Nadu

Sir, the awb. status of Z64380135 provided by ebay seller is really confusing, i've written lot of mails to customer care, but till now there is no response as usually from DTDC. this is not good for a reputed(!) company, whatever may be the problem, it is good habit to reply with appropriate answer, but this is my third issue with DTDC, those good people are not at all responding to anything.

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Address: Gurgaon, Haryana

I sent a courier from gurgaon to Goa (Ponda) on 3 august 2015 but it has not yet been delivered to the receiving party and it's showing in the tracking column that it has been delivered. The tracking number is Z62499484. I also talked to the courier people in gurgaon office, they said they can't do anything about it. Also, I talked to the people in DTDC office Goa, they said it has been a mistake and they will send the courier to the desired destination. But it has been a week when they said that and now they are not answering my calls. So please resolve the issue and let me know whether it has been lost or what happened to the courier so that atleast i can give some updates to the receiving party. And also let me know if there any kind of compensation be provided to me if the courier is lost. Reply as soon as possible, otherwise I would be forced to go to the consumer court.

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Address: Chennai, Tamil Nadu

Myself Kamal, I have sent courier on 11-Aug-2015 though DTDC courier from CHENNAI to SALEM. My Tracking No.: C62193712. When I check the status it was reached to salem courier office on 12-Aug-2015. The problem is still my courier has not been reached to my home. I tried to call the customer care no one picks up the call and there is no response from courier office in salem. They don't have option to raise a complaint in DTDC site.

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Address: New Delhi, Delhi

I am Sumanto Sen who sent a consignment (No V[protected] from New Delhi for delivery at Ranchi on 12 August 2015. I was promised that it will be delivered by 14th August. But on tracking it shows that the consignment is still in Delhi.They have charged as per Delivery on next business day but it is still in Delhi. Poor show. I have lost faith in them

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Address: New Delhi, Delhi

Sir, I sent a parcel on[protected] at 5:30 pm through DTDC Amritsar for Leh, J&K. While receiving the parcel they committed that it would reach to its destination within two days. after waiting for three days, on[protected] they said that the parcel has reached to their Shrinagar office and would reach to its destination soon but it was not delivered that day. Since then. I have been following online status of my parcel but they are putting same status again and again. My parcel's current location is in Delhi but no one is responding at DTDC Delhi office nor in DTDC Amritsar office. (attached details of shipment) I wanted to give surprise to my fiance who is in force and currently posted in Leh but now my fiance has left Leh and would return there after two weeks. I just want my parcel to be delivered its place. I hope you would understand my feelings and would help me in this matter. Thanks Komal Rani [protected]@yahoo.co.in

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praveen Quick

from Delhi, Delhi

Sep 2, 2015

Sir,

This is regarding my complaint for DTDC courier services. As I said earlier that I sent a parcel on[protected] at 5:30 pm through DTDC Amritsar, consignment no. Z63578329 for Leh, J&K, while receiving the parcel they committed that it would reach to its destination within two days. after waiting for three days, on[protected] they said that the parcel had reached to their Shrinagar office and would reach to its destination soon but it was not delivered as per their commitment. From then onward I followed online status of my parcel but they put same status again and again and the last locations of my parcel were in Delhi on 13.08.2015 and then after 20 DAYS it was in Delhi on 27.08.2015 again. I tried to contact DTDC for continuous 24 days at their nos [protected] (DTDC Amritsar), [protected] (DTDC Delhi), [protected] (DTDC Srinagar) but I did not received a single response from them. Then I contacted DTDC Panipat on 30.08.2015 and they informed that the order had delivered at their Srinagar office. The next day ie on 31.08.2015, DTDC called my fiance and compelled him to collect the parcel from their office at Leh which took half an hour to commute from my fiance's place. My fiance sent a person to collect the parcel, that person without inspecting the parcel (as it was a packed gift) collected it and gave to my fiance.

After waiting for 25 days, when my fiance opened the parcel it was shocking instead of surprise that the gift (which was a bone China mug from Archie's costing Rs. 600) was all broken also the chocolates in the mug were smelling (costing Rs. 200). The mug was so badly broken that could not be joined. I am attaching picture of the mug. I wanted to give my fiance a surprise and after putting a lot of efforts from my two days busy schedule I found that mug best for my fiance's need. Now I have been searching the same gift on net, but I don't see that on net. This has led me to the frustration and complaint against DTDC for their irresponsible and untrustworthy behavior. For all the troubled I faced during these 25 days, I file for compensation of Rs.5000 for below expenses I incuured during these days.

1. Rs..600 for Mug
2. Rs..200 for Chocolates
3. Rs. 200 for Delivery charges
4. Rs. 200 for all STD, Roaming, Landline and local calls
5. Rs. 100 for contacting DTDC, Panipat
6. Rs. 500 for labour and commuting charges for receiving parcel from DTDC office

The rest amount is for uncountable torture by DTDC's irresponsible behavior and their false commitment.

It was the first gift to my fiance, who is an Army officer and living far from his family, I want you to put yourself in his place.

Komal Rani,
Probationery Officer, PNB
Mob: [protected]

Parcel was not delivered on time as committed by company, now untraceable - Comment #2218371 - Image #0

P

praveen Quick

from Delhi, Delhi

Sep 2, 2015

Sir,

This is regarding my complaint for DTDC courier services. As I said earlier that I sent a parcel on[protected] at 5:30 pm through DTDC Amritsar, consignment no. Z63578329 for Leh, J&K, while receiving the parcel they committed that it would reach to its destination within two days. after waiting for three days, on[protected] they said that the parcel had reached to their Shrinagar office and would reach to its destination soon but it was not delivered as per their commitment. From then onward I followed online status of my parcel but they put same status again and again and the last locations of my parcel were in Delhi on 13.08.2015 and then after 20 DAYS it was in Delhi on 27.08.2015 again. I tried to contact DTDC for continuous 24 days at their nos [protected] (DTDC Amritsar), [protected] (DTDC Delhi), [protected] (DTDC Srinagar) but I did not received a single response from them. Then I contacted DTDC Panipat on 30.08.2015 and they informed that the order had delivered at their Srinagar office. The next day ie on 31.08.2015, DTDC called my fiance and compelled him to collect the parcel from their office at Leh which took half an hour to commute from my fiance's place. My fiance sent a person to collect the parcel, that person without inspecting the parcel (as it was a packed gift) collected it and gave to my fiance.

After waiting for 25 days, when my fiance opened the parcel it was shocking instead of surprise that the gift (which was a bone China mug from Archie's costing Rs. 600) was all broken also the chocolates in the mug were smelling (costing Rs. 200). The mug was so badly broken that could not be joined. I am attaching picture of the mug. I wanted to give my fiance a surprise and after putting a lot of efforts from my two days busy schedule I found that mug best for my fiance's need. Now I have been searching the same gift on net, but I don't see that on net. This has led me to the frustration and complaint against DTDC for their irresponsible and untrustworthy behavior. For all the troubled I faced during these 25 days, I file for compensation of Rs.5000 for below expenses I incuured during these days.

1. Rs..600 for Mug
2. Rs..200 for Chocolates
3. Rs. 200 for Delivery charges
4. Rs. 200 for all STD, Roaming, Landline and local calls
5. Rs. 100 for contacting DTDC, Panipat
6. Rs. 500 for labour and commuting charges for receiving parcel from DTDC office

The rest amount is for uncountable torture by DTDC's irresponsible behavior and their false commitment.

It was the first gift to my fiance, who is an Army officer and living far from his family, I want you to put yourself in his place.

Komal Rani,
Probationery Officer, PNB
Mob: [protected]

Parcel was not delivered on time as committed by company, now untraceable - Comment #2218372 - Image #0

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Address: Shahjahanpur, Uttar Pradesh

Hi, I am Maneesh, I have sent a courier via dtdc to bhiwandi on 6th of Aug. As on today the courier has not been delivered. Also status on their website was also not updated and is of 8 the Aug only. I have mailed them twice but they v are not responding to my concern. They are cheaters. Why these moorings entered into the industry when they can not deliver what they promised. Courier consignment no z59044407

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