DTDC Courier & Cargo Complaints & Reviews

DTDC should not function as courier. It is a cheap god-forsaken packers and movers. There is no professionalism, no sense of responsibility and no sense of service. How it is functioning I have no idea. I went against an experience of a colleague who had the similar experience but thought let me try. Well, the story turns out uglier. My shipment no. z57289011 sent on 24 June, today is 29 June, is still roaming around Hyderabad. From one point to another. I should have gone for Professional couriers or any lesser know courier. I am sure they are working hard. DTDC is all because of advertisement. One you use it you will come to know the substandard services they provide. I had tried calling all their numbers[protected] / 30947201..no one is answering the call. Beware..never use DTDC...

Consignment no z58200529 dated 22/jun/15
Sent from ludhiana(Punjab) to visakhapatnam(Ap)
Not received till date(28/jun/15).
They told it will be delivered in three working days.
Not even a single call from there side.
No response from any of the customer care numbers i tried to contact,
Local branch no [protected] no response
Hyderabad cell toll free no[protected] no response
Even i am unable to e-track my consignment as it shows servers under maintenance.
What the hell is this.These people should quit their jobs asap.
They are not worth of a penny. Headache for customers like us.
Immature professionals.Just pathetic rediculous.

hi, I had ordered a book online through Amazon with tracking number Z59468591 and they had chosen to send the book through DTDC. A few days after I placed the order I get a call from Mapusa DTDC office saying I have to pick the book because my home is in an out of coverage area. I was angry as to why I had to spend extra money to pick up a book which I had already paid for including delivery charges. I had requested DTDC supervisor in Panjim(his phone number is [protected]) over a phone conversation to bring the delievery parcel till a nearby point from where I could collect it. He agreed to it but no delivery happened the next day. So the following day I call Mapusa office which doesnt pick my call. The supervisor in Panjim was not reachable. So I go to Panjim because I dont want me book to be returned to vendor. I go to one office and they direct me to the main office somewhere else. At the main office, after getting my parcel, I interacted with Mr. Manjunath Kawalgi and told him that if my area was out of coverage they should not take the parcel from the vendor agreeing to deliver it. He had his justification that sometimes vendors know that it is outside coverage and still go ahead. I asked him if any alternate arrangement could be arranged for effective delivery instead of making the customer run around unnecessarily. He very callously replied that this is how the system was and nothing could be done about it. He was not one bit apologetic but instead he was saying no courier service is perfect. I said I wanted to register an official complaint for which he said he didnt have the form with him. I have stopped using DTDC in Goa because of their inefficiency and careless attitude. Every other state I have been in, that is, Tamil Nadu, Karnataka and AndhraPradesh DTDC is more professional. They are very poor in Goa. I have stopped using DTDC for such reasons and I keep telling everyone I know to stop using DTDC too. I have also mailed the vendor to stop using DTDC for the lack of professionalism you display. Thanking you, Ambica Banu [protected]

Dear Team I have recd the courier on 26 june15 ref no.M20816331.But when packet was opened it was found tempered and the product was missing. ProductMetal monument Cost Rs.3600 Dispatched by Subrat Sen c/o CEH Diecast, on dated 23 june15 Mumbai mob no.[protected] Expected resolution Either product or refund of Rs.3600/- Regards Iqbal Singh [protected]

Consignment No. : V18816550 Consignment Date : 25/06/2015 14:30 Hrs Service : DTDC Metro Plus I have booked shipment as above mention details. There are not any shipment tracking status available either online or from your booking center and also from local office. I also mailed the same on next day 26/06/2015, but still there is not any response.

I have couriered one shipment from Patna to Kharagpur on 15th June, 2015 through Doc. No: 73767163, on 19th June, i have checked the status that your Kharagpur Branch does not deliver the shipment due to non mentioned of Phone No. i have called your Kharagpur Branch and given the phone no and they have confirmed that shipment will be delivered by 20th June, 2015 but after several phone calls and follow ups till date my shipment not deliver to my destination. There are few urgent documents which i need to submit to Local SDO office by this week, but this type of care less services, bound me to complain, if the documents will not be delivered by today (27th June, 2015), i will make the complain to Consumer Forum. You should understand the priority of any shipment. Thanks & regards Sudipta Mandal Mob.: [protected]

I put my claim to dtdc of Rs 750/- on 17 feb 2015 having docket no. Z[protected]dated 7 jan 2015) and i also completed all documents required by dtdc. Till now i have not received my claim. I submitted all documents to Mr. Anil sharma( branch manager)Amritsar, he send documents to mrs. Anupamma (chandigarh) having mobile no.[protected] when i talk to her she said plz connect mr khan having phn no.[protected]. I send a parcel from ex Amritsar to mumbai(panvel) on 7 jan 2015, when i enquired about my parcel on 13 jan 2015, panvel branch (having email css.[protected]@dtdc.com)send me the mail along with photos of my product which was burnt by panvel branch. Now dtdc officials irritated me by saying no sense words like paper not received, vigilance department take action, panvel branch not bear this. Even i can send the conversation of emails and photo of burnt product. Thanks Harinder singh [protected]

I have 17 parcels from BHIWANDI EXPRESS DIVISION, BHIWANDI to BORING ROAD PATNA, booked on 16th June but didn't received till yet. When I contacted dtdc costomer care, they are not not replying properly and lying every time by saying, you will receives your parcels in 1-2 daya. After 2 days they said, I should contact dtdc bhiwandi, not them and given a no of dtdc bhiwandi. When I called dtdc bhiwandi ([protected]) they dropped the phone by saying wrong number. I'm neither getting any information, nor my parcels and its more than 10days. Here is the awb no's of my 17 parcels. M21752798, M21752800, M21752840, M21752848, M21752867, M21752894, M21752909, M21752918, M21752947, M21752970, M21752980, M21753018, M21753034, M21753107, M21753171, M21754748, M21755133

My consignment was couriered from Sriperumputhur, Chennai to Bangalore on 11th of May, 2015, which was undelivered at the destination. According online status, it is returned to origin due to door closed on 16th of May, 2015. But according to your R.O, Chennai, they have not yet recieved the consignment, even after 31 days. I am afraid that my consignment is missing and is untraceable now. This is to let you know that it contains very important documents in originals.

I was going to receive 2 parcels from Proctor and Gambler company.They booked Dtdc courier company on 16June, 2015 and handed over the parcel to them.Till date the parcel has not gone out of Mumbai(after 11 days).This is truly a worst service.I called their all customer care and even Gwaliors Dtdc courier.Either they are not answering and if answering they all are giving other number to call.I am really fed up this company.I want my parcel to be delivered anyhow. Tracking no.::1)M[protected]M21755510

Hi, My shipment (Consignment Z[protected] was supposed to be delivered by June 22 2015 but till date i have no clue and status on the Shipment. Even after many attempts to contact DTDC over phone and email, i got no reply other than an automated ticket (Case[protected] which is of no use for me. This is always a problem with DTDC service because DTDC guys are not even bothered to Deliver, never learnt Timely Delivery & Customer Respect. Stop taking Awards and Self declaring A Successful Courier Company.

Hello DTDC Management, My friend booked a courier on Origin: MARKAPUR - ONGOLE Booking Date :Wednesday, June, 24, 2015 and the type of service type is PREMIUM EXPRESS PRODUCT-REGIONAL PLUS I supposed to receive with in one day June25, 2015, but I did not receive Finally I received on June25, 2015 at 5.30 PM. to receive after 2 days it is equal to ordinary courier, then why you are charging extra for this please respond to this mail : [protected]@yahoo.com

I booked a consignment with ref no V22252788 on 23.06.2015 from Coimbatore to Pune. They charged R's.270/- and said it will be delivered in 24 hours that is one day. But it is delivered only on 25 the June 2015 which is more than the stated time.

Dear sir, MangalTube booked my parcel no D22204953 on 18.06.15 from FARIDABAD to NAGPUR. Even today 25.06.15 till i have not received the parcel & even there is no real time status. In internet tracking system shows --- Fri, Jun 19, 2015 Processed & Dispatched from DTDC APEX DELHI APEX, DELHI 03:15 PM.------ There is no further details. When i inquire from DTDC office they replied me that there server is slow. So we cant track now call me tomorrow. We have already getting too much loss. Material is most urgent. Please help me & do need full. BHPL Co.

An assignment after reaching kanpur was supposed to be sent to its destination, since it was an urgent assignment so we tracked by internet and then called the local office where they said that it won't reach today, where they promised that it will reach on time (as whole motive of sending the assignment would fail if it doesn't reach on time). We told them complete issue regarding the urgency of the assignment and that it won't be possible for the person to come and collect the assignment but all in vain. This whole thing happened only because there office was closed on that day for no reason. People sitting on phone(at kanpur) even lack manners and are rude. They can very easily freak you out and irritate you, since they tend to not use their brains while talking.They were very casual in attitude and unprofessional. When the person reached their office after travelling for two hours in rain, they now said that they do not have the assignment and all tracking records etc were wrong/fake very casually.Document in the envelope was worth Rs.3000. These people are very unprofessional and have casual attitude. Date of incident- 25/6/2015

Hello Team, This is really going to be a frustrating concern for DTDC's reputation and my patience. I booked my parcel on 21st June and even today there is no real time status. When i inquired from NOIDA office they gave me Jammu no[protected]. I tried 25 times on this number between 9 AM to 6 PM from 23rd to 25th June but it vain. My call was answered only once and they informed me that there INTERNET is not working to check the status. Today, i called the JAMMU FRANCHISE office and asked for the branch manager no but no one was really bothered to take pain. I also raised a complaint today # 00477770 and the lady there assured me that it will be delivered by afternoon today. But it was not to be. Can any of you please intervene here and tell me what's going on? I swear its my last association with DTDC but still cannot believe DTDC has so maligned its reputation. Thankyou and anticipating a favorable reply soon. Nitin Gupta

AeroAids corporation have couriered my parcel on 10/06/2015 having docket no. Z54589706. But after around 9 days I got call from courier office that they do not have delivery boy so they can not deliver parcel, I have to collect it from their office. It was not possible for me to collect order due to long office hour so I told them it is not possible for me to collect and you can take decision as you wish. Now they have returned my parcel with reason that "Customer has refused to receive parcel" which I have checked online tracking option of DTDC. They should not have accepted the order if they do not have sufficient staff or they could deliver my parcel on next day when their delivery person available. Please take necessary action.

This is Reenu Rajpoot here, would like to convey you that i posted an emergency courier to bhopal (M.P.) dated on 22nd june 2015 from DTDC branch hyderguda hyderabad, as it was extremely urgent for me What was being intimated to me was that it will be delivered within 48 hours, but its more than 4 days now and the courier is still not deliverd to a specfic destination with a consignment no V22677774. now reaching of that courier is of no use because last date is today for job i applied and my courier still not delivereed My experience with DTDC was not not good enough for the first time. Hope you will help me to solve this issue as soon as possible. Regard Reenu Rajpoot .

I have given one courier With Value Documents in that to deliver at hyderabad address dated: 10/6/2015. unfortunately it is not received by either sent address or me. this courier Docket Number is H43990768 THRU G.K Enterprises, Dwarakanagar, Visakhapatnam. When i asked status on 19/6/2015 these people but i have not get proper reply. and today i have called their contact numbers both land and mobile but no one is responding for my call because they know my contact number. I'm facing problem from my dealer who is going to proceed legally. if it happens i will show him the slip of acknowledgement which is not my fault.

I am Anand sent one courier chennai to Rourkela on may 12. vendor said the courier still not reached.But DTDC Side saying courier delivered on may15. so i give complaint to chennai customer care on June 15 still now they not answering propley I need the DRS copy of this docket no F08769356.