DTDC Courier & Cargo Complaints & Reviews

An assignment after reaching kanpur was supposed to be sent to its destination, since it was an urgent assignment so we tracked by internet and then called the local office where they said that it won't reach today, where they promised that it will reach on time (as whole motive of sending the assignment would fail if it doesn't reach on time). We told them complete issue regarding the urgency of the assignment and that it won't be possible for the person to come and collect the assignment but all in vain. This whole thing happened only because there office was closed on that day for no reason. People sitting on phone(at kanpur) even lack manners and are rude. They can very easily freak you out and irritate you, since they tend to not use their brains while talking.They were very casual in attitude and unprofessional. When the person reached their office after travelling for two hours in rain, they now said that they do not have the assignment and all tracking records etc were wrong/fake very casually.Document in the envelope was worth Rs.3000. These people are very unprofessional and have casual attitude. Date of incident- 25/6/2015

Hello Team, This is really going to be a frustrating concern for DTDC's reputation and my patience. I booked my parcel on 21st June and even today there is no real time status. When i inquired from NOIDA office they gave me Jammu no[protected]. I tried 25 times on this number between 9 AM to 6 PM from 23rd to 25th June but it vain. My call was answered only once and they informed me that there INTERNET is not working to check the status. Today, i called the JAMMU FRANCHISE office and asked for the branch manager no but no one was really bothered to take pain. I also raised a complaint today # 00477770 and the lady there assured me that it will be delivered by afternoon today. But it was not to be. Can any of you please intervene here and tell me what's going on? I swear its my last association with DTDC but still cannot believe DTDC has so maligned its reputation. Thankyou and anticipating a favorable reply soon. Nitin Gupta

AeroAids corporation have couriered my parcel on 10/06/2015 having docket no. Z54589706. But after around 9 days I got call from courier office that they do not have delivery boy so they can not deliver parcel, I have to collect it from their office. It was not possible for me to collect order due to long office hour so I told them it is not possible for me to collect and you can take decision as you wish. Now they have returned my parcel with reason that "Customer has refused to receive parcel" which I have checked online tracking option of DTDC. They should not have accepted the order if they do not have sufficient staff or they could deliver my parcel on next day when their delivery person available. Please take necessary action.

This is Reenu Rajpoot here, would like to convey you that i posted an emergency courier to bhopal (M.P.) dated on 22nd june 2015 from DTDC branch hyderguda hyderabad, as it was extremely urgent for me What was being intimated to me was that it will be delivered within 48 hours, but its more than 4 days now and the courier is still not deliverd to a specfic destination with a consignment no V22677774. now reaching of that courier is of no use because last date is today for job i applied and my courier still not delivereed My experience with DTDC was not not good enough for the first time. Hope you will help me to solve this issue as soon as possible. Regard Reenu Rajpoot .

I have given one courier With Value Documents in that to deliver at hyderabad address dated: 10/6/2015. unfortunately it is not received by either sent address or me. this courier Docket Number is H43990768 THRU G.K Enterprises, Dwarakanagar, Visakhapatnam. When i asked status on 19/6/2015 these people but i have not get proper reply. and today i have called their contact numbers both land and mobile but no one is responding for my call because they know my contact number. I'm facing problem from my dealer who is going to proceed legally. if it happens i will show him the slip of acknowledgement which is not my fault.

I am Anand sent one courier chennai to Rourkela on may 12. vendor said the courier still not reached.But DTDC Side saying courier delivered on may15. so i give complaint to chennai customer care on June 15 still now they not answering propley I need the DRS copy of this docket no F08769356.

My package was booked on June 4th for Wealth India Financial Service Pvt Ltd. The tracking ID B20886348 shows it is delivered to some RAB company. I am clearly very pissed off with the way people are not attending calls, and package is still lost.

DTDC team, I had sent a courier with consignment number Z53440157 from Amritsar to Pune on 11th June, but it has been 2 weeks now, still the courier has not reached the vendor. Normally, it takes 3-4 days for the courier to be delievered. The courier contained my important documents and needed to be delievered urgently. The DTDC made me suffer a loss for that. DTDC has pathetic service. I have not seen any other courier service with such delays. No one is ready to take the responsibility after so many calls and mails. Kindly, at least deliever the courier now. Avin Sharma 91-[protected] E mail - [protected]@yahoo.co.in

CN NO.Z55371258 ...MERA COIRIER ABHI TK CANDIDATE KO MILA NHI AUR NET PR SHOW KR RHA H KI COURIER KISI SHAAN JIDDIQUI KE NAAM SE DELIVER HUA H ACTUALLY IS NAAM KA KOI CANDIDATE US OFFICE ME H HI NHI... HMARA COURIER ISKE PAHLE BHI GOOM HO CHUKA H RECEIVING NA HONE KE KRANA COMPLAIN NA KR SKE AAP LOG ISKA JAWAAB DE NHI TO UPBHOGTA FARM ME HME MAJBURAN COMPLAIN KRNA PDEGA

I sent a courier to Gudilova on 15-06-15 wide pod _H43926181 from vizianagaram. After One week it returns to me. I shocked and consult to courier office. They replied re-laxly that no DTDC service at Gudilova... he cheats me ... he has to give the above information before i booked the Courier. This is not we expected ... plz give strict instructions to u r operators and avoid inconvenience to the public K. Anil Kumar [protected] [protected]

I have booked a parcel on 16 July, 2015 with consignment id D22255188 from Saharanpur To Dharapuram(Tamil Nadu). It is found that the goods is broken and the packing was also torned. So please do the needful regarding this, as it is the responsiblity of the courier service provider.

My friend sent me a document and number plates from kalyan branch(mumbai) to bhongir(nalgonda dist) on 16/06/2015 Awb no: D22944136. Till i have not received the parcel. daily iam contacting the customer care they are loding a complaint daily. But there is no response from dtdc. That parcel is very urgent for me. Solve my problem in high priority. My contact no:[protected]

My frnd sent me a document and number plates from kalyan branch(mumbai) to bhongir(nalgonda dist) on 16/06/2015 awb no: D22944316. Till now i haven't recevied the parcel. That document is very urgent for me. daily iam contacting bombay customer care but there is no responce. Please help me and solve the problem in high priority

I booked my Consignment through Dtdc from Jajpur, Odisha to Haldia, W.B. After receiving of Consignment, I found one of my carton box inside material (Induction top - Philips make) missing. I am surprised and lodge a complain to Dtdc through mail (Case no:[protected]. But till date no positive response given from their side. Their customer care response is very poor. Not even pick up call also. Pl help me to get compensation from DTDC.

Your product "Apple Stylish Slip.." was shipped via DTDC (AWB NO. Z[protected] on 15-Jun-15. The estimated delivery date is 17-Jun-1 But My order Is Not Delivered at Same Date. I Hope U can solve my problems and send my products (Courier) immediately...Thankss

AWB no. : D22989676 Date of courier :[protected] from Pimpri DTDC, Pune Reached DTDC Bahadurgarh on[protected] Now no info available while tracking. On 19th while tracking online, it showed "out for delivery" and now it shows error. No response from SMS tracker, [protected]@dtdc.com, [protected]@dtdc.com. And your customer service does not answer the call. Went to pimpri dtdc yesterday from where they called your representative at Bahadurgarh. The person who received the call first said the product is delivered to the destination, then he said the product is not received at Bahadurgarh itself, and then he said there is some problem with his system. It has been 5 days now since the product is been received at Bahadurgarh DTDC, and not yet delivered. Need immediate action, as the product was a returned courier to the merchant and my money is stuck.

Dear sir vide receipt No.I01384391 from Jaipur to Hyderabad dispatched on 20 june 2015, where as it has to be deliver in 24 hours but it was delivered on 23 june 2015. Also parcel was open with total damage, it shows how your service carries our material. Finally when we call your people, instead of giving response they are giving another number and asking us to contact them which shows irresponsibility. Regards Bhujangarao siripurapu Plantscosmos email:[protected]@gmail.com [protected]

Hello, Why I am writing this email is because your Representative even do not know how to talk with customers. I booked a courier at 1.00 PM 22 June 2015 and its not dispatched on the same day & even not when I am writing this email. I have a courier M20436547 its so been called your CN NO. I booked courier from S.S. ENTERPRISES from Nagpur & this was very important for me today as I do not expect delivery.I can go to registered DTDC office & collect the courier. But the worst is its not yet dispatched shame on DTDC. I am loosing lot of now by end of the day I could I have taken this step to ask some person to come to Pune any any means instead of DTDC worst service. What kind of people you have given to agency? If needed I have conversation recorded for every one talked at lease 3 peoples from S.S. ENTERPRISES. Hope I will get reply within next hour. For your information please find attached. & Kindly mean it I am writing this email in RED NEXT EMAIL I am writing phone numbers of peoples written on my slip. [protected]So Called DTDC registered office (but a lady said she can not help me as I have handed over my courier to somebody else. If the person was not authorized by DTDC then how he can give me a slip of DTDC as attached.) Other Person [protected] he is talking irrelevant to me? I got these numbers from DTDC website. Before that I called first to[protected]Pune). They are keeping me on hold (IVR) for 8-12 minutes and disconnecting phone. I need answer for all my questions? Kindly reply from Customer Care. And please let me know am I servicing to you or you are? NEXT EMAIL Reply is appreciated. Consumer Court is final option. No Reply is expected as I emailed thrice.

This is to inform you that the consignment no Z[protected]DTDC) was dispatched to A-90, Sector-7, Rourkela, Odisha 769003 dated 15 th of June 2015 & still not reached though it was mentioned urgent because it was consists with medicine for patient. The web page is showing a different story & i personally spoke at BBS branch, Odisha & they confirmed that the material was not received at their end & still in Delhi in transit mode. The franchise are not responding & not even taking any responsibility. Please i will urge you take necessary & strong action against the same. Ranjan Bhoi Mob-[protected] e-mail :- bhoi.[protected]@gmail.com

Dear Sir, We have sent a courier from Mysore to Chennai, the docket no is B21118055. The people at your Chennai office have refused to deliver to the location, if that was the case why was the courier accepted in the first place. And your people have updated the status as "ATTEMPTED", this is a complete lie, they have never attempted delivery other than make a phone call. The real reason should be "We are lazy to deliver". I hope this issue can be resolved ASAP, it is a bit silly that your ppl accept packages and then refuse to deliver it. Regards Vasanth