DTDC Courier & Cargo Complaints & Reviews

My consignment no. V22043129 sent on 25/05/2015 frm Delhi to Hyderabad by premium express service dtdc plus which guarantees next business day delivery in metro cities is still in transit. Inspite of paying a big amount of Rs.230- for a less than 50 gram packet, which was required to be delivered urgently, I have not been provided the services assured at the time of booking by franchisee code 27945501. I hope this matter will be looked into at the earliest & necessary action be taken.

We have booked one courier from Dehradun 25th May 2015 to Delhi with DTDC premium Express, But it is not yet delivered.. I have spoken with Customer care and they have given me a number of branch in Delhi where it has been delivered on today at 9AM in the morning . it is Mahipalpur Hub... I called them & they said it will be delivered tomorrow after many of follow ups... and also they also was not giving me proper detail of this courier.. also they also was handing over of their phone anther person . I have spoken 3 person of this Mahipalpur hub. Now they are saying that Courier has misrouted, that why they will delivered tomorrow. It is very urgent courier for us. that why we have booked it with DTDCT premium Express Docket no. V23105006.

Dear Team, I have a packet with the name of ENJOY WORLD DESTINATIONS, Address – Plot No- 49, GF, Nitikhand 1, Indirapuram, Ghaziabad 201010, ABN –X12173013. You guys had picked this packet from Steria (India) Ltd, Noida on 19 May 2015, and till now I have not received this packet I don’t know where is the packet. Mr. Diwakar from Noida Branch said I have no idea where is the packet talk to Ghaziabad branch and Mr. Anand from Ghaziabad branch said speak to Noida branch. Now request you to please advice whom I suppose to speak and provide his ph no. Guys this is really very unprofessional that you have no idea about the packet and you have a irresponsive staff. I want my packet asap else I have to look for another option which is not good your company. Thanks with Regards,

We have sent a consignment on 22.04.2015 which has been undelivered due to out of service area or address incomplete as we have got different reasons from different staff members of DTDC. Not only. I've been informed that the consignment is returned to the kandivali east branch in thakur complex since May 16th 2015. I've been Co ordinating with staff named shilpa. Not only is she rude but she has refused to speak and help us get back the consignment. Please help us get the consignment back as we need to deliver the same to the customer as we are a Bank and we need to use courier services for zending correspondence from the bank. Thanks and regards Lyric Banerjee Branch Operation Manager Thakur Village Branch -YES Bank Ltd. [protected]

I have ordered a Product on 12-may-2015 and they have delivered the product on 14-may-2015 through and still I have not received my product. When I have called them they saying that the product has been sent back as the address is incorrect. My ref no: X12948461. I want to know y the address will be incorrect. where I have ordered two products one delivered in 4 days through other channel and other which is sent through DTDC is sent back. Can't they call me and confirm the address, before sending it back I have given my contact details.

Hi, I have been waiting to receive a package (P[protected] in Delhi for one week from Pune. It was posted on 19th of May 2015. Its the 26th May and I still havent received it. These are the 2 contact numbers that were of little help to me, making false promises of dellivery and excuses, 1) [protected] 2)[protected] Nothing has been done and I still haven't received my package . I am never going to choose dtdc ever again

ONE OF THE PARCEL MY FAMILY MEMBER SEND TO ME IN HYDERABAD ON 18/05/15...Arrived at DTDC Facility BOWENPALLY MASTER FRANCHISEE, HYDERABAD AT 01:15 PM ON 20/05/15...BUT TILL NOW I AM NOT GETTING MY PARCEL.IF I CALLED THEM THEY TOLD TODAY ITSELF WE WILL SEND BUT THAT TODAY NEVER COMES..AND SERIOUSLY I AM GOING TO FILE THE CASE AGAINST YOUR COMPANY HOW U MAKING FOOL TO THE PEOPLE. MY Consignment Number is V22448440. Plz do something ASAP.

I sent 1 parcel from Mumbai to Ahmedabad with DTDC courier services. I was told that it would reach in 2 days. I am awaiting for it to reach even after 8 days. When I am calling on the official numbers which are on DTDC website, all numbers are unreachable. Pathetic behavior and frustrating the customers. Consignment Number is M19812301. I have tracked it and found lying at DTDC facility in Ahmedabad since 4 days but hasn't reach its destination. I have sent email to [protected]@dtdc.com, but didn't receive any reply yet. After that I have sent email to complain at Ahmedabad specific email address css.[protected]@dtdc.com, on which I got failure notice.

Hi, My Consignment no :V22863299. I book a document envelop approx less then 500 gm and pay 270 INR to deliver fast service. Booked from pune wadgaonsheri branch to ratlam (M.P.) Booking date 21/5/2015. The in charge person told me it will delivered within 2 days. but till now it is not deleverd. The normal charge for this courier is 170 but i paid more for fast service. I m very disapointd to dis service because this document is very urgent to deliver. I lost my money and time also. Please compensate . Other wise i will go to consumer court.

Package was sent from kanigiri on 18th May through DTDC courier service. And it is not delivered even after so many followups.

Tracking number is H43659231.

Please take necessary action to get my courier to me.

Thanks,
Kishore Kumar Reddy
Mobile#[protected]

I booked a parcel to Neyveli from Karur office on 21/05/2015.Po no is C60215317. but the Neyveli Gandhinagar delivery office received on 22/05/2015.There one lady is working my motherin law contact the office 0n 23/05/2015. that the lady shout toomuch also used some unnesserywords. To day I conduct her through my mobile no [protected] she replay me it is not my servicearea, icant delivery it so i return the parcel to Villupuram office. I asked her atleast you can inform by phone the can ready to collect, but the lady toldme it is not my duty. You ask villupuram office why the send worng delivery office. also her reply is not good she is not suitable for coustomerservice. 22nd birthday for my granddaughter.She was expected very eagerleyso i request to do some arrangement to delivery as soon as possibel.

As per the tracking site, my consignment X13236529 is delivered in the address on May 23rd . I was at home and I haven’t received my document . As per site its delivered to security guard . How can DTDC deliver it to a security or some other personal, without my confirmation? We give Phone number also in the address, so that the delivery boy can call and confirm. This same document has been sent last month and that time courier boy return the document that no one were available at home. That not true someone is always available at my home.. I tried to call local DTDC office but not able to reach then, even I not able to reach customer care. Any way to get my document.

As per the tracking site, my consignment B20584654 is delivered in the address on May 16th . I was at home and I havent received them . As per site its delivered to security guard . How can DTDC deliver it to a security or some other personal, without my confirmation ? We give Phone number also in the address, so that the delivery boy can call and confirm. They havent done it . Now the security says, they have not received . DTDC says its delivered . When I speak to office guys and the delivery boy, the response they give is pathetic . I need my consignment to be delivered to me at the earliest . Its very important and crucial.

We booked two packet from deoria to MANDVI AND FAIZABAD ON 11 MAY 2015 WHICH DETAILS ARE RESPECTIVELY ARE V22601760 AND V22601761 BUT AT TILL DATE BOTH ARE NOT DELIVERED. Both packet are very important and one of them are urgent. We paid extra money via yr tariff plan dtdc plus which shows guarantee for delivery in real time. Kindly resolve. My contact no.[protected]

My DTDC consignment number is A[protected].When I tracked my courier through DTDC website, According to DTDC, they delivered my courier yesterday around 12o'clock but the reality is till date(23/05/2015 8:00pm) I don't received any courier. I called many time at local DTDC office but no one pick the phone. Your services is really 3rd class.Plz send my courier today, otherwise I will send your complaint to consumer court. Thanks & Regards Manish Tyagi [protected]

sir i ordered laptop battery fom ebay site through NOVALAPTOPPART seller, it had to deliver before 19 th may but on 23rd when i called..concerned dtdc courier he replied that the mobile number of mine sent to him by seller was wrong so he return the product.to seller again . when i talked to seller he said that courier people are lying .. i am sending you detail of my address which is sent by seller

DTDTC courier service, is one of worst service, never go with this in fut er . never pickup phone in customer service . simply looting the money . I dont no who had given ISO9001 certification for this company . horrible online tracking system simply fool the people that server is down so we cant get the data . all show off . service no body is interested in registering complaint . aor tracking that . . I recommend not to go with this . courier service, It almost 6 days now still now I have not recieved my Parcel .. CN : P32351420 plz ipmrove your .. customer interaction .. and online tracking system ..

Very unpleasant and integrity matter. I was supposed to receive a consignment Z56686087 from Delhi, couriered on 15th May 2015 from Govind Puri, New Delhi office and had to receive it by 18-19 May as promised by the courier service. First of all since last 4 days i.e 20th May the status shows dispatched at Bangalore office and I do not receive the packet till 22nd May that too after continuous follow ups from DTDC office. The courier deliver address is Kormangala. I had to go and check the kormangala zonal office and then they had sent me to jakasandra branch where I was informed that packet has been delivered on a day before on 22nd May but surprisingly there was no seal and signature of receiving. I went back to my office on a week off day and there at the gate security person has the courier. I thought after so much trouble at least I have received the packet. Though This is not the main issue. When I opened the packet I realized that the contents in the packet has been switched. It was clearly mentioned on the packet that the packet had USB pen drive but what I receive after opening the packet is some cheap old ear plugs. Someone has meticulously has taken out the pen drive from the closed side of the packet and has taken out the pendrive which was again packed in a small separate small brown packet and replaced it with some poor and cheap ear plug. The packet was sealed by 2 layers of brown tape at one side after replacing the content. When I checked even the shades of brown tape used for initial brown tape which was only a single layer. I was expecting the pen drive which had some IMPORTANT DOCUMENTS and rather I receive something else in place of that. This is the worst experience I have faced and really annoying. Is this the way a trusted old courier service behaves which is supposed to deliver things on time without any theft. All companies and work places depend on this logistic service and all you face is this??? I want to ask Mr. Subhashish Chakravarty (Linkedin profile- https://www.linkedin.com/pub/subhasish-chakraborty/7/210/a13 ) who is the owner of DTDC that what kind o[censored]nprofessional and untrustworthy behavior is that ??? I would really appreciate if you take some serious actions against such Organization and set an example for not taking their costumer logistics seriously and on time. i would also encourage myself through social media and other forums to spread such frauds and awareness for such companies so that people will realize the value for their important assets and money. Regards, Manish Malik

I had booked a consignment from bangalore to MAlavalli (maddur ) on 14/5/2015 and as on 20th the courier was not delivered. after checking with the courier office 1. They said they dont have service for the booked area. they should have told this at the time of booking itself which they have not done 2. am asking them to send me back(return) to the address where the packet was picked up from, they are not doing tht also.. 3.today on 23rd may 15, an not sure where is my packet and am not getting proper response from the courier office/team pls help Anand([protected])

Order no. A31637367 in your website it is showing that it is out for delivery since 19th may, today is 23rd may, till now i have not recieved the package, this is the third time iam facing problems from you, last time package was kept with your people for more than 10 days, i called them no proper response from bharatnagar branch, i went there they started searching in bags, and they found it, For the order no, A31637367 yesterday again i went there they are saying system is not working, kindly contact erragadda branch, i called erragadda they are telling to contact bharatnagar branch.