DTDC Courier & Cargo — delivery with damaged goods (2 pieces)/request for claim amount 1200 rs

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi team,

I have used dtdc services to send my goods (6 pieces) from noida to bokaro steel city dated as 22/06/2018.
On a initial basis on call he told me for 1 kg = 80 rs he will charge but on bargaining done with 1 kg = 70 rs, later dtdc person (Dharam maurya) came to my room for packing.
Now, he told according to dimension they will charge somehow i agreed.

Accordingly, paid the amount rs 3500 + 100 rs (For card charge - not included in bill) as well as i convinced him for delivery of goods without any loss, similarly he assured me for that.
At that time, he never told me about risk or damage charge to include in this amount, he confirms me nothing will happen to your goods.

Goods were received with delayed date with 2 pieces broken (Gas stove + electric room heater).

After, following with him by call & mail he denied any claim amount as well as he's telling me that he told me for damage or risk charge so that claim will be recovered.

Kindly, help me in this regard.

Thanks
Deepankar kumar

Client number & details:
Dharam maurya
Dtdc courier & cargo ltd.
Lgf shop no-1 sadarpur sombazar, near shiv mandir & shiv gym, noida sector 45, noida - 201303, near shiv mandir

Ph. No: [protected], [protected]