DTDC Courier & Cargo Complaints & Reviews

Sender's name: shailendra singh, dtdc courier: sansar chand road, jaipur.
Recipent's name: swati rathore, destination: sarsawa (saharanpur).
Date shipped: 28.09.2016. present status showing on dtdc website: in transit.
Its been 8 days already since it has been dispatched. there is no response from dtdc company from saharanpur[protected]/[protected]) or from their customer service ([protected]/[protected]) or from jaipur branch ([protected]). this is the worst company ever.

Doc. No: H56230221 ... Showing as delivered but no details of it in tracking... My important docs are missing now... And am gonna take u to the consumer court now i[censored] don't screw address my issue ASAP. Want you to take this up seriously and confirm me on my courier whether it has reached the desired destination... Else you will face the consequences...

Dear Sir,

DTDC AWB# H56049895

My previous company sent some important certificates from Hyderabad to my office address located at Rushikonda IT park. Even I requested for speed post but with special interest they sent by DTDC on[protected].

The certificate is very important to me and I need to submit at AU on 8th October. Every day i'm tracking using awb number all of sudden they returned to Hyderabad with out any intimation. I called vizag customer care by dailing [protected], 29 they said because of door locked they returned.

The above reason is absolutely not acceptable and false information. I gave my office address to deliver at IT park which operates on weekends also. More over my office security works 24/7.

Kindly look into this matter and arrange my certificate on or before 8th Oct 2016.

Thanks.
Chandrasekhar

Hi, My shipment with ship no#. H67907739 has been misplaced or lost DTDC. I tried contacting their customer care via email and call there was no response.
When I spoke to the local authorities they coldly me told to lodge a complaint. Lodging a complaint is not going to help me, My shipment contained electronic PCB board worth Rs. 7000 INR.

Please take the legal action help me in either getting my product back or refund the amount for it.

B37593391 consignment number is not delivered to me but in DTDC tracking system its showing as Delivered.
for this i contacted 3 delivery franchise no one is responding. i have mailed to DTDC but from there also no any responce.
and Hadapsar Branch manager is not picking up call.

i never expected such Bad response from DTDC. very BAD... i am very much unhappy with customer service.

I have send one courier to aligarh uttar pradesh by dtdc courier gajuvaka vishakhapatnam andhra pradesh on 26 august 2016 (Consignment no. V[protected] but courier status showing only from last one month hyderabad airport after discussion with customer care and dtdc center they told me some problems in airport authority. And they forwarded required documents to airport authority india. Then i requested to dtdc courier team return back my courier.

My name is raj mishra and i have booked a parcel 23/07/2016 consignment number p38210485 from pune to tasgaon till date my parcel is not delivered. I followup 20 to 25 time but no response yet. I give him many reminderon mail but i an not getting any response from dtdc team.
That parcel was very important so i am facing many problem from last two months
Thank you
Raj k mishra
[protected].

We sent a courier to my sister from delhi to hyderabad including food items, cloths, cosmetics and medicines for the dashera festival. We had sent her in a carton box but she received a plastic bag with a pant, two ruberbands a pair of sock and food that was halfway eaten by someone!!! The package too was delivered days after promised date. We already sent the company emails complaining about it but we got no response. Dtdc is a complete joke and untrust worthy it should shut down. How can some one be that shallow and use gifts for a festival send to a daughter!!! If we dont get any response we will drag this matter to consumer's court!! Who ever is responsible for this sick deed will have to pay for this. The company is completely responsible for this screw up!!! Dtdc if you are reading this then better solve this problem because i sure as hell am not letting this go!!! I will not compromise and will report a complaint in the police station as soon as we can!!!

Have a parcel sent for me from chennai for goa on 28.09.16 under dtdc lite express service tracking no. c70064678. (addressed to mathew gomes, fatorda, goa)
As of 03.10.2016 dtdc tracking info (after 6 days) the same has arrived mysore today.
Never know how long it will take to arrive goa.

Just as they charge extra for delivery in quick time, there should be a penalty
On them for delays.

Also dtdc website is not regularly updated with the tracking info.
It is updated once in 3 days at times.
Please take up with dtcc

My consignment no. Is z99814300. It was booked from mohali on 22/09/16 to chamba. Feom last one week i. E. 27/09/16 it is showing as in pathankot branch. When asked number of times that when it is going to be dispatcjed they just lied that will be delivered the very next day. I am frequently calling from last friday and they are just faking. Fakely they updated the online tracking status as of saturday that it is dispatched. When asked today, they replied it is currently in banikhet again a lie. On confirming in banikhet there is no such consignment received. Again when queried in pathankot they said due to some reasons it was not dispatched and will send it by tomorrow!!! Why are they cheating on us. This is such a inconvenience. I have mailed to customer care as well but there is no reply. The documents are related to police station and if i dont get any status on this then i am going to give the numbers to police.

Have not received my order however tracking consignment number z02253513 says product is delivered successfully. Checked the slip given to sender and consignment number and receivers address are correct.
No one picks up their main customer care number in mumbai. When i called the local branch they give me another number that is unreachable then stop picking up themselves.

Dear sir,
I have 1 packet handover the dtdc curior dated 22/092016 for alok kumar biswal
At ­ kaduapada po ­ khuntakata viabadamba
Dist­ cuttack
Cuttack, odisha 754031
Phone: [protected], for delever, bt dtdc stord my packet in our godon cuttack bt not delevered to recever, i am very very apriciat, also recever dipresed for the service of dtdc,

I had courier an important document from DTDc C. R. Park outlet located in D-block. The person not only charged me extra from what I pay from other DTDC counters but also told it will reach by Saturday, which is 4th day from the date of the courier of the document. its 6th day still did not reach the destination. Why are they charging so much, if they are not proving ith the courier service? The speed of the mail is like a normal post then why should a consumer pay Rs. 70 when by normal Rs 5 post it can reach in 6 days. I feel they are cheating the customers like this. Consignment No: Z03727564

I hv sent consignment to Dhanbad from Bangalore with cn no:B31714419.i booked this courier from Arekere Bangalore and they said my courier will reach in72 hours but so far it's not yet reached. And when I check in their website for track it still shows in transit at Bangalore. such kind of courier should be ban in India. We sent the items with courier to hv guarantee that it will deliver early but we're not aware such a cheater are available in market.
These guys don't care about customer only running behind false promises and money. I would request all citizens if India kindly stop using dtdc as other couriers are good and cheaper than these.

Bar code no. - k88902415

Courier sent from west bengal on 26/9/2016. Showing "delivered" on 29/9/2016.

I'm a bengali & durga puja is our big festival. So, my parents have sent that precious & much costly dress of 5000inr all the way to delhi on 26/9/2016 in south delhi - 110065. Today, she was completely haywired & worried as the shipment tracker showed that the item has already been delivered to me! I immediately called up dtdc and they gave me the courier guy's number. Now the guy is saying their office have never received my package in the first place! If they did not receive my package, how on the earth is his number being shown on screen to the dtdc department?! I belong to a middle class family and even 50inr is worth 50000inr for us! We buy costly clothes only once a year during our festival! I either want my dress asap or i want a refund of ₹5000+₹272=₹5272 asap!!

Please do the needful and help return my precious item asap!

Please take serious measures as it's not rich man's food wherein 5000₹ = 5paise!

Myself Tanay khanda, i posted an emergency courier to my seller Bengaluru as it was extremely urgent for me. my seller told me he connot receive this item and the courier item is returned, , but this item cannot return to me. My consignment no is D29774704.Even i went to DTDC franchise office in Egra Pin:721429 to know about the status of my courier then they did not respond good...plz help..

Hi,

I had to send an urgent courier to my parents to complete an LIC policy. Since I am based out of Chennai and they are in Trivandrum, we had to do this via courier. They send me the form to be signed and completed via Speed Post and I sent the return via DTDC. What a horrible choice that was!!

The consignment originated from Chennai on the 26th and it was supposed to be delivered on 29th. That was what I was promised. From the status on DTDC website, I can see that it has reached Trivandrum on the 29th and it is out for delivery. It has not yet reached my house and nor has the recipient got a call or an update. When I call customer service they say its out for delivery! How can the status not change for 3 days!!

I have spent the last couple of days following up for an update with the Chennai and Trivandrum DTDC hubs and I have not even got a response. All the people in Chennai do it give me Trivandrum numbers and ask me to call them. The people in Trivandrum cut my calls and then switch off the phone!! This is absolutely pathetic service!!!

This is what happens when I call your hub numbers:

Chennai[protected] : Picks up one time, does not pick up the other time, and only thing they do is give me some numbers in trivandrum to reach out to. That is not my job! That is your job and I am paying you for this!!

Trivandrum:
[protected]: Number is perennially switched off!!
[protected]: Number was initially going into call waiting then not picking my call
[protected]: Number was ringing at first and then my call was cut. Next time I called, it was switched off.

This was a really important document that was supposed to have reached my parents at least 2 days back. Now we have to do this whole process again and we will be impacted financially! The companies have to be held liable for cases like this!!

I booked a courier from faridabad, haryana on 26 Sept for kolkata but it is neither delivered nor it's status updated online. Last status showing while tracking is "in transit" on 28 Nov. It's fourth day that it's status is not updated. While booking the parcel agent said that the parcel will be delivered within 04 days. I tried to call customer care banglore and kolkata service but no one received the call. so I send an email to them. but till now I did not receive any response. Plz do something

One shipment was booked in Mumbai for Kolkata by AIR under DTDC AWB No M40864952 dtd 27/09/2016. Till date AIR shipment has not been delivered and no update available on company website. The customer care no on their website is not reachable. Either it is wrong or no body picks up the phone. Because of their non-deliveries, i have lost business and goodwill. It has also taken a toll on my health for un-necessary mental stress, agony, anxiety and harrassment.

I sent a parcel to india from uk on 16th of september and was advised it will take maximum 7 working days to reach destination. I had more than enough time in hand as a contingency and spent £175 for the service. My family needed to receive the parcel by (Friday 30th september) morning and the purpose of sending the parcel was for a ceremony.

The tracking number is[protected]. The last status was the parcel still sitting in delhi since 24th september and afterwards no movement at all!!

In between must have made 100 phone calls in case if there is any hope to receive the parcel on time everytime it's a different story.

I'm sick and tired of your service. There's no point of my family receiving the parcel now. It's not only material value but it's very emotional stuffs that i can't express the loss of not receiving it on time.
I need someone to contact me on [protected] or [protected]@yahoo.co. Uk asap.

I would like to get refund as you couldn't provide your service as per service level agreement.
If i don't hear from you soon i'm going to take next steps which won't be desirable.

Thank you.