[Resolved] Ebay.in — mental harassment. auto cancelled item and then not approving my refund. 15 days and counting. | |||
I placed an order on eBay on 9th June which was returned back to the seller on the very next day it was shipoed i.e on 11th June (PaisaPay ID [protected]). I was never told the reason why the return to origin was done. I received a mail that within 3-4 working days I will get my refund back. Today is 27th june, that is 15 days after that email, and I haven't received my refund yet. Every time I call eBay I am asked to wait for 2 days, the seller never response to my calls or emails. The last time I called eBay, they told me until the item reaches back to seller, the refund won't be approved. I just want to know why I should wait for it to reach the seller???? I dint even get it in the first place, it was sent back to origin, why should I as a customer wait if I dint get anything!? But I was being very co-operative and waited for 15 days but it's still stuck in seller city. Does it take forever to reach back to seller? Moreover I also contacted shipping company which always give me a answer saying they are facing some unknown problems and we can't help you. Now every time I call eBay they say we understand and we have escalated your issue (which they actually did 5 times) and within 48hrs sometimes they say by EOD you will get your refund but nothing happens, all false promises. I feel I have been scammed. Now, I m so done with customer service who keeps disconnecting my calls whenever I ask for a supervisor. Is it my fault the order went back to seller city?? Pathetic experience. I don't understand why do I have to suffer for anything wrong happened on your end. I am sueing eBay for scamming me, for the false promises and for mental harassment. Was this information helpful? | |||
Jul 28, 2018 Complaint marked as Resolved eBay.in customer support has been notified about the posted complaint. Verified Support Jun 27, 2018 eBay.in Customer Care's response Dear Rohit, We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home Regards, Team eBay | |||
 3 Comments | |||
Comments
Wow. That's eBay pattern. Check previous complaints . They give this same answer that they given here for every complaint but no resolution. eBay is a scam. Go for Amazon or Flipkart. They are trustworthy because they prefer their customer over anything but eBay always loot their customer gives bad experience and scam them. Anyways, even I am taking legal action against eBay for the mental harassment as still my issue is unresolved.
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This is my last warning.
If i will not receive my refund within a week i will take legal action.
We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home
Regards,
Team eBay