eBay.in Complaints & Reviews

Grievance team of Ebay is also not replying of my mail. I mailed them approximately 8-9 time but they are not giving any reply a single time. I am very very disappointed with ebay and its team. please suggest me what i do now. my claim is open till the date of perches of mobile phone that is 27 of march and today is approx 2 month plus. I will get my money back or not. all the details are mentioned below please check. when i am calling to them then they are reply me that i have to wait 5 to 7 days and this is happening continues 4 time since 17th of may 2016.
Anything will happen in my case or not. I am very frustrated.

Please help me. Please

contact no. [protected]
PaisaPay ID: [protected]
Case ID 1827942
Escalation ID 053777

I have place order samsung s22f380hy monitor on[protected]:20:10:44 through pisapay. Amount transferred by karntaka bank for rs. 7, 829.26 (Ecom-ebay india pais.

But after transferred the above same amount some technically reason transaction was failed.

So please refund rs.7, 829.26 winch was credited your account.

Try to order item: samsung monitor s22f380hy

Dated: 24/05/2016:20:10:44 (Ecom-ebay india pais)

Amount: 7, 829.26

Bank: karnataka

Place: bangalore

Thanks

Regards

I have ordered dell inspiron laptop on 03.05.16 through e bay india. The supplier was high stores chennai. As usual laptop was delivered on 05.05.16 and the supplied item was defective. I lodged complaint with ebay and requested for refund. E bay asked to upload the image of the laptop and accordingly uploaded the image. Ebay then asked me to reship the item to seller and upload the image of the currior receipt for further processing of my claim. I reshipped the item through dtdc currior on 11.05.16 and uploaded the image of the receipt on17.05.16.In the mean time i have contacted ebay customer care for redressal of my claim they told it will be resolved within 24 hours. Even i have sent mail to customer care as usual i have received system generated acknowledgements and further no response. Again on 25th i have received one more message to my mobile as, ", reminder about your ebayclaim 1949678, we request you to pack and ship the product to the seller, and upload clear images of the despatch slip on our ebay guarantee portal http:/*within 3 days, or the claim will be rejected.". When i have already reshipped the item to seller on, 11.05.16 how can i once again send the item which annoyed me and however uploaded the image of the receipt of dtdc currior on25.0516. Again with much difficulty i am able to contact customer care they told it will be resolved within 24 hours. So further no response. After facing these problems i understood that ebay is cheating the customers and enjoying the funds of customers. Kindly advise me how get back my hard earned money form these cheaters/day robbers.
My claim id 1949678
My paypaisa id [protected]
Item id[protected]
Dtdc currior receipt no v28979406 booked on11.05.16

Sir
On 12 th may 2016 i had orderd for adidas track pant through debit card purchase.The details of order is

PaisaPay id : [protected]
Refund Claim id : 2016647

It is not yet delivered to me and i had raised a refund claim against it.stil there is no response from ebay.

The seller details are not available in evay i had also tried to contact both seller and ebay executives

But no response.The worst service from ebay i had experienced.

Please take severe action against this cheating against customers.

This complaint is lodged with reference to Order no. Order ID:[protected] dated Postal Order for May 3 2016, from ebay.in for an amount of INR 2999.00 First i will try to call custmer caire of ebay but There has not been any response from them, but after 2 day they contect me asking for problem I told him that tbe shoes was not as accepted size i want replace or refund that product but they are not ready to replace or refund but they do nothing and that shoes was worth for me because i cant wear it.

I, Siddharth Srivastava customer of ebay. I purchase many products through ebay. My Last product is “LENOVO K4 NOTE”. When I open the product (Mobile phone) on the screen there is no sticker of the configuration of the phone. After using few hour touches started not working I call to ebay they asked me for a DOA letter. I mailed them DOA letter on 28 March 2016 which is also my claim open day. They told me that they will call me in a next 48 hour and they will update me. But I did not get any call or mail within 48 hour. After 48 hour they call me and told me that scan copy is not clear and I have to mail again with stamp. I go back to the Lenovo service center and take a stamp on that and again mail them. I got same mail that they will call me in next 48 hour and update me date is 4th April. My claim is open on 28th march and now it is 4 April 2016 (8 days gone but nothing updated). After 4th April I call them and they are continues saying the same think that they will contact with seller and update in next 48 hour but they did not call me. After 48 hour I call them and ask for the update they are now saying your claim is open and your problem will resolve within 20 days. Again they did not call or mail me with any update even after 48 hour pasted. Now it’s 11th April I again call them and ask for update again the same think happen I will get a call from ebay or mail for update now I started shouting now they told me I am arranging a call for you in a high priority but again the same thing is happen I did not get any call. Now I am very angry but still have some passions and ask why they are not providing me update and now I ask for any high officer so they transfer my call to any other people who are saying the same thing. Now they mail me on 13th April 2016 that I have to send back the product (Mobile phone) to the seller.

On 14th April I send the product through first flight courier. On 17th of April it is received at the Bangalore center and delivery boy went to deliver the product but they did not receive the product I again call ebay and ask for update they give me the excuse that product is not reach at the Bangalore yet when I give the whole information of the product then they check and told me that Sorry sir I will inform the seller he will receive the product and you will be updated with in next 48 hour and on 18th of April my 20 days is over which is also my time line and when I ask them today my time line is going to end then they told me that my time line is extend till 23rd of April 2016 they again didn’t call me within the time line I again call them and ask for the update same answer I received from them which I hope they will call me and update me in next 48 hour. Now I contacted with grievance team via mail they mail me that they will contact with in 24 hour. They call me within 24 hour I discus the whole problem they give me the moral support that they will resolve as soon as possible. And again my hope is still with they and on 28th when I call them again they started saying the same now I am very angry. They talk with claim team and inform me that I will get my money back within 15days. 15 days is time line for the DD. I start waiting 15 days more but on 2nd May morning I received a call from ebay and then they told me that they are closing my claim and I will get DD after 15 days from 2nd may today is 5th May and I did not receive and update of DD. I think DD is also take 30 days plus to made. Now I don’t have 15 days because I don’t have no more trust and passions. So I am giving you 5 days for returning my money back. And I did not get any update regarding DD. Today is 23rd of may now there saying to me your DD is genrated on 5th of May but it has to despatch. On 17th of may I called to ebay and they told me that I have to wait till 23rd may and today is 26th of may time is but till now i did not get any information any information till now. I will get my money back or not. Now i am hope less and metaly disturb due to ebay.

and now when I am mailing to ebay then they replying me that
We are checking with the team regarding your issue, will update you soon on the same kindly allow us some time.


PaisaPay ID: [protected]
Escalation 053777

Sir/madam,

Being an old customer of ebay for almost a decade and continuously relying on service standard offered by you i had purchased blackberry z-10 smartphone -01 pcs (Black color) dated 29.03.2016 through your online store-ebay (Seller id : satnaamwaheguru), having paisa pay id [protected] with cash on delivery as mode of payment. The set was received on date-02.04.2016 through blue dart courier (Tracking id:- [protected]).

Regret to inform, in a period of mere 1 month of delivery, i observed that bbm messenger system was not working in the same phone. I made a contact with seller on mobile no [protected], [protected] for aforesaid problem in phone. The seller listened to my problem and advised me to send the mobile set at the address kuldeep singh kalsi, house no 820, sector 22, housing board colony, faridabad-121005 haryana state given by him for check and rectification/repair free of cost as the mobile set was under warranty/guarantee period.

Thereafter i sent the mobile set through professional courier to the seller’s address as given above dated 5.05.2016. The same was received at seller’s end at 7.05.2016. (Tracking id :- pro3379481).

This is more than 15days since i sent my defective mobile set for rectification/repair at seller’s address but the same is not received by us after due rectification/repair of the said problem. I have contacted seller many a times but he continues giving us false assurances. I have turned doubtful of his assurance. I am anxiously waiting for rectified/repaired mobile set.

This is too bad experience for me due to fraud by ebay and their sellers too.

Thanks & regards
Anil rohit
[protected]

He Sir/mam,

I ordered a product from ebay and got fake product with half of quantity i ordered, i complain about it to ebay and they told me the we will provide refund to u. but now it almost been a month neither i got any refund nor any coupon code of ebay. If i call their customer care they always keep telling me that it takes 72hrs to resolve your problem.. I have all the recordings of customer care support in my cell phone.. m ebay paisa pay id is '[protected]'.


Regards
Ankur kathuria
[protected]

Dear sir,
My user id-rupesharp-9

I am really very disappointed now I purchased Tynor Cervical Collar Soft with support size Medium eBay item number:[protected] from ebay.in on 25 May 2016.but amount debited successfully 4 time 2 time from Payumoney wallet account and 2 time from my saving account i did not get order confirmation yet. please find the attachment Account statement proof i am highly dissatisfied with the EBAY customer service and same was not expected by EBAY that such a big company and the processes are so weak.This means when I purchase from ebay i have to be prepared and take out time to fight with ebay, today also I have purchased one more item and I think I have done a mistake by relying on ebay processes, it seems like that Very bad experience from eBay.No Response From eBay Team.I will not buy anything again and will surely stop others too.I will go to consumer forum for cheating me like this. In grief and mental stress.eBay is giving me this kind of mental sufferment which is not a good.I will go to consumer court if this doesn't get resolved in a day. Heights of irresponsibility!!!

Hi,

I am purchase Frontech-Multimedia-Headphone With-Mic(Jil-3442) in ebay.in. After get product i will check it's sound quality, but it's not sound. Then after i am check headphone Mic using skype call and i am see that it's not working. I am check Mic in different System but it's not working. Also mic screw is removed, it's move in all direction. So finally i am decide to return this product and back my refund.

So for this i am contact with ebay customer support person. So they tell me please contact with product seller. So i am contact with seller regarding my problem. Seller tell me that for return product contact with ebay. So i am again i am contact with customer support person and they tell me that in this case we can't get return product and we can't give you refund. I am full of tired in this process. Last two week i am try to contact with ebay customer support person, But they not provide me positive response.

So please help me so solve my problem. and help to back my refund.

Thanks.

When i called ebay customer care, udit bhardwaj picked the call and frustrated me in the name of authentication for more than one hour and more over it took me 30 mins to connect to customecare.


My issue was, i have taken phone from ebay 6 months back and facing issue with its display screen. I tried contacting seller from one month, no reply, sent email no reply.


For this issue, udit from ebay has frustrated me for hours in the name of authentication, when i was already given and informed contact seller only.


And said there is no option and he don't have any details. Ebay took money from me and i booked in ebay, they should give some alternate way..


Worst and frustrating service, ever seen

Customer ko bewkoof bna rha hai maine lcd display mangyai 6 month ki warranty thi 4 month hi hue aur warranty nhi de rha hai jabardasti kah rha hai aisa nhi ho sakta, maine letv 1s mobile liya parso sam ko 6 bje delivery aya 7 bje maine dekha mera mobile heat kafi ho rha tha aur camera quality is very poor 13 mp likh ke 2 mp ki v quality maine claim ki refund ke liye fir subha seller ka call aya aur kahta hai ebay customer ap se bat karenge aur selller hi ebay customer care bankar muje kehne laga apka 1200 se insurance ka katega 500 shipping ka letv me janch hogi 2 se 5 hajar matlb total 6 hajar kat jayega saf chuitya bna rha hai mobile fatne se agar koi accident ho jaye

Hi,
I bought a saree from ebay from the seller name Anku marki phone number [protected], product received on time but the quality was not as expected and one of the side was torn off. So, I contacted ebay and they told to contact seller as this is not covered under ebay gaurantee. When I contacted seller, he told me to send the saree back to us and we will refund the amount once we received from you.

So, as per the sellers instructions I send the saree back to the seller and he received the product. (attached message and courier details) But now it's been more than a month now I have not received my refund from the seller and ebay is not responding when I will get my refund.

Matrix Opti Care Smooth and Straight professional ultra smoothing masque, 490g from ebay.in I received duplicate item and the tub was half empty. I already created a claim for the duplicate item i received. And it shows resolved and refund is approved on 5th May and shows that refund will be credited in my account within 6 to 8 working days. its almost 20 days my refund got approved but still not get refund for the duplicate product. I have complained for 3 times but they did not reply for my comlain.

My item ID[protected],
Paisapay ID - [protected].
My Claim ID - [protected]

The product “videocon refrigerator was purchased on “18 april 2016” and the refund claim raised was on “23 april”.
The product reached to the seller on 5th may through fedex, still my rs.8200 is not refunded.

The last reference number i got from ebay is :[protected]Last complaint which i did on ebay)

Ebay customer care is doing false promises that we will discuss this within 48 hours and there are no signs of my refund. I call the ebay cc and it takes around 30minutes.

I just want to shout that take legal actions against ebay, so the customers looking to buy something on ebay should be saved from this conditon.

I have ordered usb optical mouse 1000 dpi for laptop / desktop using www.ebay.in and the price given on this site was: 25 indian rs. But when i have ordered the item using on-line payment (Cod was not available for the item) and tracking for the same then the seller told me that the item price is 125 rs.
My ordere email id is: [protected]@yahoo.In

Item title: usb optical mouse 1000 dpi for laptop / desktop
Total cost: 25
Transaction date: 21/05/16
Ship before: 27/05/16
Paisapay id: [protected]
Seller contact details
Name - sk deal
Tel - [protected]
Email - [protected]@gmail.com
Transaction status
Your paisapay payment was approved on 21-may-16. You paid the order total of rs. 25.00 using rupay debit card. Please review the order details section below for specifics on the item (S).

I have purchased symphony diet 22i air cooler (Product code[protected] through ebay. It is delivered to me on 28.04.2015 in a damaged condition and the product was not as described. I have lodged a complaint with ebay guarantee vide complaint reference no. 1928673 to take back the product and refund the amount paid by me. It is almost 25 days are over now and my issue is not resolved. Whenever i contact their customer care, every time i get a standard reply as "it will be attended and resolved within 48 - 72 hours". I want the product to be taken back and refund my money at the earliest.

Dear ebay india private limited,
14th floor, north block, r-tech park,
Western express highway, goregaon (East),
Mumbai 400063, maharashtra, india.,
Ebay india office phone number : 022 – 66690000
Ebay india office fax number : 022 – 66690000

Subject; request you to pls return you apple i phone 4 and refund money in my account

Pls allow me to introduce i am amit kumar gupta, ahmedabad. I brought a new apple i phone 4 in your ebay website on dated[protected] with kishor. [protected]@gmail email id ([protected] registered ebay mobile number). The payment of 7565 rupees was done from my sbi credit card.

I received this i phone 4 on dated 10 or 11 may 2016. The invoice number of the bill is ef144506 and order number is [protected]. The vender of the supplier of this product is “aaaretail ahmedabad”.

In the website clam that i will receive new condition apple i phone 4 but when i received this phone i found that apple i phone 4 is not proper working. Then next day i cross check of received product serial number (87032s5fa4t) with apple phone website and i discover below comment.


“our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please”


It means received phone is used apple i phone 4, so feel ebay cheated me with this product.

Hence i request you to pls return this product and return my money in my account.


Regards
Amit kumar gupta
[protected]

I order 7 to 8 item on eBay.in where i found 2 item not working and 1 item with poor quality i raise clime for the quality issue they just closed the claim saying they don't cover quality issue(i am having loss with this issue i buy 100/-rs of item in 900/-rs) and other 2 they don't even call for further inquire. its being 8 to 9 days. please solve my problem my claim ids are:
1: 1982152
2: 1990402
3: 1999626

I purchased venus bucket molted washing machine from ebay.in, after 1-2 months it stopped working so i raised complaint to ebay however i received email saying it is respnsibility of manufacturer. I contacted manufacturer they told me to contact another local manufacturer, local manufacturer told me it is respnsibility of ebay and not venus. I sent that email to ebay but no response.