eBay.in Complaints & Reviews

I had purchased a christmas tree in the month of dec 2015, since the product was not as per description i wanted to return. But ebay informed that it was my responsibility to ship the product back and that they will refund the shipment charges.

I had shipped the product within 5 days and they in formed that within 15 days my shipment money will be refunded via dd, its now been almost 4 months and they have still not sent the dd. Every time i call the help desk they inform the same that the refund is approved and i will receive a dd within 15 days but that has never happened. They also inform that they will send the details regarding the dd and the receiving date through mail, but haven't received any mail since.

Order id: [protected]

I have attached the shipping details.

I have purchased the battery of the xolo phone but, that battery is not giving response, the product is defective . I have informed the ebay to return and refund me the amount they have taken request but they have not taken any action yet. I have called many times regarding this but they just says that they will resolve it and send me the query about the tracking no. Of the courier for getting draft/cheque.
But still nothing happens now, call is neither connecting and nor the option is enable for contacting...
Plz help me . My product information is described as under :-

Till we have not received my order paisapay id [protected] (Samsung memory card evo 32 gb) or the payment has not yet cleared. My payment details as under

Dated 16-apr[protected]apr-2016)
Withdrawal transfer inb ebay ebay payments fsbp[protected]ig0bvfhhm5 amounting rs. 309.00

Please help me.

Hi,
This is regarding the claim id: 1864917. The item (Electric head massager brain massage relax easy acupuncture point)which i received is very small in size, which won't fit for me.So i requested ebay for returning/replacement the item. But they rejected the case saying it is not eligible for claim.
And coming to the quality of item, its low quality if we try to adjust means it may broke due to its quality.So i decided to return.
Is it possible to feel the quality and fitting just by reading the description ?
We can expect somewhat about the item by reading the description but not exactly? Isn't it ?

Buyer places order on ebay and seller sends the item directly to buyer . But ebay gives judgement infavour of seller without checking the item quality received by the buyer.

Ebay india has taken one sided decision favorable to seller. And also ebay removed the feedback which i have given to the seller.

This shows how ebay justifies claim.

If buyer is not satisfied with size/quality of the item then how come ebay forcibly close the case ?

I kept the item unused and packed it as i received.

So, here i'm requesting this consumer forum to take necessary actions for returning/replacement with larger size item.

Thanks and regards,
Jai

I purchase a memorycard from ebay .at the final step i enter my password suddenly the page become error and my cash become gone .i dont like this thief sellers .i want a suitable answer .i take a image i ordered memory card

From: "rahul dev chittoria"
Sent: wed, 20 apr 2016 08:02:23
To: "[protected]@ebay.com"
Cc: "[protected]@ebay.In", "956997", "[protected]@fedex.com"
Subject: fw: your product "kamadhenu cow bras.." has been shipped! (Paisapay id [protected]).
Attn . : mr. Arun unni ; grievance officer, e-bay


I have been thoroughly duped by e-bay in conjunction with its shipping partner ( red bag india ) and aided by fedex .

I have raised a very strong objection on the above with one of the e-bay’s supervisor by the name tanvir yesterday evening ( who called on my mobile number :[protected] from[protected] at 19:08 hours ; ref. :

1-[protected] - the entire details can also be sourced by listening to our recorded conversation ).

The following sourced from e-bay’s website ( my account ) :

Courier name:
Fedex
Airway bill number:
[protected]
Remarks:
Shipped through preferred partner
Mode:
Priority overnite
Weight:
500.0 grams

For more details you may call fedex
On [protected] or click the above link
Date / time
Status
Description
Location
18/04/2016 08:21
Delivery error
Improper or missing international paperwork, contact customer service
New delhi

The above consignment shipped dated[protected] ordered
Dated[protected] has still not reached my place on one pretext or the other .
When fedex was contacted at [protected] ( even the fedex contact number is not properly specified by e-bay
; the same error is reflected in the e-mails recd by myself from
E-bay confirming the dispatch of my ordered item - the fedex no. Is rather wrongly mentioned as [protected] ) dated[protected] i was intimated that the shipper even though transacts frequently, but has missed out on proper documentation ( form 39 ) to accompany the consignment and that it has informed the shipper on the same, in order that the needful can be effected for the
Onward delivery at my place .
When manish aggarwal ( red bag india ) was contacted
Dated[protected] evening at his mobile ( [protected] ), he feigned ignorance of the above cited issue and rather informed me that it is ensured by them that the relevant documentation goes with
Every consignment that they ship and that it seems that his staff may have made the slip somehow and also that he will look into it .
I, then sought someone to call me up from e-bay . Accordingly i recd the call from an e-bay executive by the name naren dated
[protected], who called from[protected] on my mobile .
The ref. No. : 1-[protected] . Also when asked what is the contact
No. At e-bay, he rather mis-informed me by intimating the following
No. : [protected] ( found later that it is not a valid number ) . He assured me that 100% the delivery of my ordered item will be effected latest by[protected] and that he is raising complaint against red bag india and as also fedex ( their preferred
Partner ) .
When the shipment was still not delivered at my place on[protected] despite the 100% assurance to do so by e-bay, i contacted manoj aggarwal ( redbag india ), but in vain .
In my e-mail ( [protected]@rediffmail.com ), i could see a complete turnaround when the e-mail recd on behalf of e-bay from the shipper gave instance of e-mail by fedex ghaziabad office, which intimated that the form 39 ( to complete the documentation ) for the delivery of the consignment will be provided by
The consignee .
I meanwhile contacted fedex and spoke to one of its supervisor by the name sangeeta . She told that despite been informed early in the morning of[protected], the shipper has till date just sent scanned copy of the documentation while a hard copy of the same is required . She also commented that why e-bay is giving false commitment when they themselves are not complying to the requisites accordingly . She was rather surprised when she was told of the above e-mail mentioning that rather i have to provide form 39 . She has been marked thhe above e-mail at : [protected]@fedex.com for her reference and needful .
All in all why did fedex picked the consignment to be delivered to me from e-bay without the proper documentation.
Why after confirming the dispatch of my ordered item e-bay and its shipping partner are creating hassles every now and then.
I am mis-informed at every step . Had i known that i would run into so many impediments and hassles on my purchase with e-bay, i would have refrained myself from doing so .
Also, my e-mail :
Sent: mon, 18 apr 2016 19:24:45
To: "[protected]@ebay.In", has also not been responded ( attached also in the rear for ready ref. )
Why e-bay ??
And why not rediff / flipkart / shopclues, starcj, etc with whom i have never had such a horrendous experience that i have had with a single and the present first ever purchase with e-bay .

Call up immediately and explain the above fiasco by e-bay and its associates and as also a written commitment from e-bay on the delivery of the ordered item ( as also confirmed and committed by
E-bay's supervisor ; ref. : 1-[protected] dated[protected].


Rahul dev chittoria,

Airtel mobileno. : [protected]

N.B. : trailing e-mails are also attached herewith for your reference .


Subject: fw: redbagindia sent a message about kamadhenu cow brass statue (99322) #[protected]
From: "rahul dev chittoria" tue, 19 apr '16 6:25p
To:
Show full headers | view blocked images


Note: forwarded message attached

-- original message --

From: ebay - redbagindia [protected]@members.Ebay.In on tue, 19 apr 2016 13:37:32 +0530
To: [protected]@rediffmail.com
Subject: redbagindia sent a message about kamadhenu cow brass statue (99322) #[protected]


Get your own free website, free domain & free mobile app with company email.
Know more
New message: dear sir, thank you so much for the...


New message from: redbagindia (398
Dear sir,
Thank you so much for the order
As per your tel. Call yesterday we contacted fedex customer care and
Guided by their representative that the consignee has to provide form no.39
Duly filled, enclosed below is the message we received,
Please contact fedex customer care for further info.


Hi,

Conginee will provide the form 39..For sales tax

Regards
Swati dhiman
Station service agent
Fedex express service (India) pvt.Ltd.
G3 patel nagar iii ghaziabad
Contact no:[protected]
[protected]@fedex.com


Thanks & regards
Team redbag

From: "rahul dev chittoria"
Sent: mon, 18 apr 2016 19:24:45
To: "[protected]@ebay.In"
Subject: re: your product "kamadhenu cow bras.." has been shipped! (Paisapay id [protected]).


The followingpresent status of the order ( as also confirmed by fedex today while a enquiry call was made by myself todayat [protected] ; also today spoke and smsed it to manish aggarwal of redbag india at [protected] ; i am surprised at the issue of improper documentation by red bag india due to which my ordered item is held up at the fedex delhi office ) ; i want delivery to be ensured to me per return :


Courier name: fedex
Airway bill number: [protected]
Remarks: shipped through preferred partner
Mode: priority overnite
Weight: 500.0 grams

For more details you may call fedex
On [protected] or click the above link
Date / time status description location
18/04/2016 08:21 delivery error improper or missing international paperwork, contact customer service new delhi


From: [protected]@ebay.In
Sent: sat, 16 apr 2016 19:48:21
To: [protected]@rediffmail.com
Subject: your product "kamadhenu cow bras.." has been shipped! (Paisapay id [protected]).
Your product "kamadhenu cow bras.." has been shipped! (Paisapay id [protected]).
Ebay sent this message to rahul devchittoria( rdcrahul1 ).
Your registered name is included to show this message originated from ebay. Learn more.
Your product "kamadhenu cow bras.." has been shipped (Paisapay id [protected]).
Dearrdcrahul1,
Seller "redbagindia" has shipped item "kamadhenu cow brass statue (99322)" (Item id:[protected] on 16-apr-16. Your product is on the way! Track your order
Estimated delivery date is 18 apr - 20 apr.
The shipping details are:

Courier name: fedex
Airway bill details:[protected]
How to track your order?

You can track your item through my paisapay (Click on 'track your order' button) or directly on the courier site using the link given above.

What next?

If you have any questions on the delivery, please contact "fedex" on [protected].

I order as original vista blue trouser-152ormbtrsrca68-blue on ebay and my paisa pay id is [protected], i bought this product at discount for rs.676.42, i paid through debit card but after some days they cancelled my order, i also fullfiled all the prcedure they required me to do
When i ordered this product, it was at discount rate and now they had increased the price of the product. They had cheated me

I am perches YU Yureka Plus on Android in 9, 999.00 new mobile. (http://www.ebay.in/itm/YU-Yureka-Plus-on-Android-Moondust-Grey-/[protected]?) but i have receive old item i.e. refurbished. I am complaint in ebay on 23 March 2016 (claim id is 1816795) but form 23 march to till date it is not solve.

I have received item form Benglaor. But ebay say send item on this addresss- Akhil B Ghosh Soumyajit Ghosh, C.O.- Akhil Ghosh, Lalkuthi Para, P.O- Suri, Dist.- Birbhum, West Bengal, Pin- 731101, Near Airtel Office Suri, India 731101. When item receive sell in eight working day we credit your money. No courier or Indian post send the mobile on this address form my side. I am tell this problem to ebay on 1 April. After that they try to reship product on 12 April. But it return on 16 april on my home address. Courier company say we have no service on this address. After that i am write mail and call to call center. they are not response and proper answer any mail.

Regards
Jitendra

I buy a foldable trolley bag from ebay.in and it delever at right time but the products has a defects.When I want to return it.They said such a long process and never give correct information.They used many types of verification first you tell what is use of verification.If products not return I make more complaints.

Another things that it is used products I'm 100% sure and little but of bent pipe.By buying this products I felt that I never buy any products from ebay.in.


Seller Of ebay - Shopo Mall
Number of Seller - [protected]
Registered email address - [protected]@gmail.com

I purchased panasonic kx-tg3712 cordless dual handset landline phone (Item id:[protected] from ebay.In on 3rd april vide paisapay id : [protected] and received the product on 7th april morning hours.
But, when i opened the box, i found one of the two handsets was received in broken condition. Immediately, i raised the complaint vide claim id no. 1859131 dtd 7.4.2016. The seller id is allinonestore15 as per the information given in their site.
I received email that action is being taken and to my surprise, i got an email saying that i should repack the phone and send it back using my own money and once it is received, ebay will start processing the refund.
It is really strange and frustrating reply. I paid advance money in full faith that i will get a good product. After so many days, i got product which was damaged and once i raised complaint, i am told to send it back. Why should i spend more money and time in sending the product back again when it is not my fault?
I have returned products with flipkart also and they have very nice policy where their own courier comes and picks up the faulty product and replace the product or refund the amount. Even, in case of rediff.com also, their policy is like flipkart only. But, ebay seems to be more smart where they know that consumer is in no position to do anything as they have received the payment and now they can do whatever they want to do.

Through this forum, i am requesting the authorities to take strict action and either refund my money or replace the product with a fresh intact piece.

Best regards,

Sunil verma

I purchased a Symphony Tower Cooler from ebay.in. Now the cooler is not working and it is under one year warranty. Seller is missing and ebay says their liability is only first 30 days(one month).

Am narrating my experience purchasing and high-end Galaxy s7 edge via and eBay India Office seller- dealzone_15 who claimed to sell S7 edge at 49999.00. which is INR. 6000.00 less than regular price.
I placed order on 4th april 2016 via online net-banking payment. After frequent followups via eBay messages the seller shipped the consignment on 8th April 2016. The material was dispatched via Blue-Dart which is one of the trusted courier agencies in India. Once i received the box i normally check the packaging and it was full intact and no signs of abuse..
After opening i found their were several charges earphones and a empty box of iPhone 4s. I immediately called Ebay claims dept and report the same they ensure my claim will be processed and when i asked them should i provide images of the parcel they told "there's no need" the lady talking to me her name was "Jagruti" then for confirmation i called again the person who received my call was "Sentil" and asked did they need any proof the answer was "no". I thought they might have received several complaints of the same seller and would have know the issue. I also called the Seller " Raja Ghosh who informed that he send the product to ebay and ebay sends to end customer and later he didn't answered our call.
But thereafter on 14th April 2016 i received a call from ebay asking justification by providing the pictures. I sent the same to ramji yadav [protected]@tpa.ebay.com and [protected]@ebay.com. but there was no positive response.
On 18th April 2016 i received a call from eBay India claims saying my account has been suspended for violation of rules and my claim has been closed. I asked for a reason but they didnt provided and told me to contact ebay customer care team where they told me to provide my ID proof and address proof and will activate my account after 72 working hours. With my claim ID closed and account suspended for 3 days and per ebay norms the seller will recieve his money.
My money is yet to be received and there is no positive reply from them neither they showed a way to solve this. I will surely escalate this until i receive my claim.
http://www.ebay.in/…/New-Samsung-Galaxy-S7-Ed…/[protected]…
EBay Claim ID- 1873501
Paisa Pay ID- [protected]

I ordered wireless router on 10th April for which delivery date was 19th April, but I didn't receive it yet. Courier is in my city for last 5 days but they are not delivering it. I tried contacting eBay, their seller and courier service but none of them responded properly. I want to cancel my order now and demand full refund on my order. I'll buy it from somewhere else.

PaisaPay Id: [protected]

I am a NRI engineer. Beware of opening account in axis bank.since ur statement is monitored by bank manager and same manager act as policy officer for max life insurance.they force us to put a new policy which is useless and non benefit able. Ex 1 lakh i[censored] r paying for 1 st year premium even u can't close the policy before 3 yrs and end of 2 nd year return amount is just 2 lakh so any how loss is one lakh i[censored] close the pollicy within end of 7 yrs. So be aware of both cheaters axis bank and max life insurance.pls forward to all nris

I have raised refund request for the faulty product (Ecc100, everest lcd/led tv voltage stabilizer) on 6th april . My claim id -1858115.Later ebay people asked me to ship the product back to seller on my own cost.I did the same, shipment cost was around rs.380 and for the product i have paid for 1370 rs.In total rs.1750 was supposed to be refunded to me . After 13 days today (19th april) got a call from ebay as they can only replace the product and will not refund the amount.When the customer is not happy with the product and requesting for refund why the hell ebay forcing customers to buy another product instead of refunding the amount .Big cheater .People should be aware of this frauds.

I have ordered two no’s of mobiles of yu yuphoria black (16gb) on[protected] & paid for both for a amount rs 14000. Item id:[protected]. But to my surprise have received only 1 mobile on[protected]. I immediately raised complaint with their so called customer care. They never called me on my registered mobile to update against my claim. My claim id:1724567. The company ebay (India) till as on date are yet to provide the solution against my claim have been contacting them on daily basis, but they response is not up to the mark of expectation. Moreover, the status of the claim is stated to be closed in the website.
Even after escalating my claim to the grievance officer also, they are yet to resolved my claim. I have been following up with them daily and am getting the same respond, that, please wait for 48 hrs, our team will contact you. But still date, after 60 days i dn't get a call from ebay regarding my claim. Even the number provided for grievance officer in ebay's website is not reachable, no one answers the call. I have tried so many times, but of no use.
I want money refund asap.

Escalation id : 053239
I would like to get the cash back /refund for the item.
My mobile no: [protected]/[protected]
Email id: [protected]@gmail.com

Claim id : 1779494 paisapay id : [protected]


I have paid rs. 2290.00 and reverse charge 750.00 through paisapay on 10/03/16 to ebay india for a "original quick 850a electrostatic safe hot air rework station / gun + extra gun". But i had received a fake item from seller. I have opened a claim under ebay guarantee on 11/3/2016 with claim id 1779494, as a case of item not as described and till date nothing has happened. I have called amny times to customer service but everytime i receive the same answer that they have escalated my case to higher authority and i will receive a dd in next five working days. It's been twise after the ebay guarantee max time, if i ask for the same the same thing the executive repeats and shout at me to wait and they say that you do whaever you want if you can not wait. Why should i wait even after there time limit is that they give interest along with my money? This is not my only concirn with this site everyone are facing the same issue, is there not a single law to monetor them and shut down this fake site? Which mentions original item and sends a fake item's, i personaly recieved four fake items listed below which is mentioned as original but it is not. What htc, sony, samsung companies are doing while they are faking the items in your brand name is that not concerend to you? Please take a call against ebay.In they are supporting fake item sellers in your brand name. If you want the proof i provide you i have got the items with me with the bill of ebay & seller's stamp.

Fake item mentioned below

1. 100 %original battery htc desire 816 / 816g b0p9c100 2600mah
Link of this product - http://www.ebay.in/itm/[protected]?Sspagename=strk:mewnx:it&_trksid=p3984.M1497....⇄

2. Original new htc battery for htc desire 816 / 816g b0p9c100 2600mah
Link of this product - http://www.ebay.in/itm/[protected]?Sspagename=strk:mewnx:it&_trksid=p3984.M1497....⇄

3. Original battery htc desire 816 / 816g b0p9c100 2600mah
Link of this product - http://www.ebay.in/itm/[protected]?Sspagename=strk:mewnx:it&_trksid=p3984.M1497....⇄


Now, i have been worried and suffering for no faults of mine. Till date, there has been no positive action in my favor. I am very dissapointed with ebay.


In my nest step, there would be also no other way other than going to consumer court and write everything to ncdrc.Nic.In, mouthshut.com, consumercourtindia, consumerforums.In, consumer-complaint-forum.Akosha.com, and other similar websites for public awareness regarding cheating in ebay, india.


Nitesh
[protected]

I bought samsung microsd 32gb evo plus speed 80 mb/s class 10 (With sd adapter) paisa pay id-[protected] on 16/02/2016 and the seller cancelled it on 17/02/2016.And other product is samsung evo 32 gb memory card paisapay id [protected].I used two special coupon for the two products that was given to me from ebay.In.The value of this coupon was 250/-.The seller refund it on 17/02/2016.And the money hit in my account on 20/02/2016.I was contact the ebay customer executive 2-3 times.They give me the time line 2/03/2016.Today is 3/2/2016.But still i am not receiving the coupon money.Why always this happen to me?I used the coupon code dxw2v5mkx8 and zsj4uvkhot for purchasing this products.But the seller cancelled the order.For this reason ebay should reissue the coupon or provide a new coupon with the same amount.But they are still not given to me.

Hi,
I have purchased segate 1tb external hard drive from ebay on 17 dec 2015 and PaisaPay ID [protected], I have received a non working piece, which I have contacted ebay & have been asked to contact the segate service center, I have contacted the segate service center, When I have approached them, they say that warranty will not be applied to this as it is under some regional warranty restriction.I have tried n number of times but they did not solve my issue.

eBay is a cheater website, who sell fake products, through sellers like pin5976(seller id), who sell fake products and not valid warranty products, cheaters to the core.

We are also previous complaint on this product But No Response pls help me...am also provide given Details for process..of this complaint... very suffer on this ...

Ebay
PaisaPay ID : [protected]
Issue Type :Item not working
Preferred Resolution :I want a replacement/refund

Also send Courier to seller, He is also received

Courier :DTDC
AWB :D26446828
Booked on :Wed Mar 23 GMT-07:00 2016,
Received on Mar 26 2016
Shipping Fees:240.0

thanks,
regards
Srinivas