eBay.in Complaints & Reviews

I bought lenovo k900 in eBay.
There is no headset with this product. The mobile is also damaged with lot of scratches on both sides. They have mentioned storage as 32gb, but this product internal storage is 16 GB. I didnt expect these much problems. The back meatal body of this phone is so damaged. My money is totally waste.I need my money back..no response from seller. I have also opened claim before one week. No response from eBay customer also. They are not resolving my problem.
Claim I'd:1667396
Paisapay I'd:[protected]

I have been delivered a defective item "Medirelax Acupressure Roller Massager". I have already intimated your eBay seller (ID - active aayu) telephonically immediately and I have also dropped a mail to your seller with pic of item and today I have send a reminder. Now your seller is not receiving my call. Detail of your seller is as under
Kshitiz Jain, ID- activeaayu, B- 1838, shastri Nagar, Delhi- 52.

Dear Sir, i had purchsed one apple iphone 4s 8 gb in the month of september 2015.During warranty period it showed some problems which have been communicated through telecom to your personnnals and so the warranty claim was raised for refund.I had subbmitted the POD copy as per directives through mail and the material was sent through blue dart courier for which the acknowledgement of the material recieved by the seller in Bombay sakinaka as a confirmation was recieved on 19th of dec through message.The POD copy is also enclosed here with for your ready referance.Through my telecom descussion with your ebay representative it was confirmed that from the date of submission of POD copy the money will get refunded within 10 days.Sir, more than one and a half months have passed I have contacted several times in ebay customer care every time they ensure me with a request to wait for 3 days, 1 week, 4 days but till date no refund has been made.I do not understand that in whaT CAPACITY my refund has been held when all the document have already been submitted and all formalities done from my end? and my last disscussion i had with two seniour team leaders with their assurance to wait till 29th of jan and another team leader's assurance till 9th of Feb. Anybody please explain how long customer has to wait and what the customer should do in such circumstances with no fault of his, all the delay is being made from your end and nobody is giving the resolution instead every time i am calling and your customer support people are asking for some more time every time.
I'm really fedup and surprised by such unprofessionalism of your company people. What i want now is my refund without any delay.
Kindly look into the matter on top priorty and provide the resolution immediately
The above is for your kind information and promt action please.Thanks and regards Piyush Nigam [protected], [protected] ebay username(nigapiyu).

Dear Sir,

I have purchased tricycle during Aug 2015 from ebay and they have supplied different item and I have contacted them to replace. they told me to keep that tricycle and they will refund the difference amount in the form of Ebay coupon of Rs. 500/-. But till Dec 05.12.2015 I did not received any mail or SMS for coupon code. I have called ebay customer care on 05.12.2015 to give the Coupon code and they told me coupon code is B7WxxxxxWI for Rs.500/- . As per ebay guarantee policy coupon code is valid for 3 months. So I have trying to purchase some item on 02.02.2016 applying this coupon code but that coupon was expired. today I have called ebay customer care, they are telling coupon was generated on 27.08.2015 and valid till 27.11.2015. I told them I have not recd any SMS or mail but they are telling it is not our problem and some time mail and sms will bounce. and also customer executive didnot inform me on 05.12.2015 regarding expiring of this coupon. she has given me the coupon code.

Therefore I request you to kindly ask them to refund my 500 Rs. coupon/money at the earliest.

Prakash shetty
Bangalore 560010
Mob No. [protected]

Date of Ebay claim: 02 Nov 2015
Claim ID:1398192

Seller: Karnna Paleja
Address:- Shop No.8, 2nd Floor, Thakkar Mall, Borivali West Mumbai, India 400092 mobile no:- [protected] email: [protected]@gmail.com

I bought an Iphone from Ebay on 23rd Oct, 2015
After putting in the sim card, the phone was not picking up signal and was not connecting to the network. An authorized apple store checked the serial number and said that it was of an Ipad, not an Iphone and told me that the phone is not a genuine product and is a fake phone. I've attached the service letter that I received from the apple store.

I opened a claim on Ebay on 02 Nov, 2015
They wanted proof of item damaged.
I uploaded the apple store receipt stating that it was a fake phone.

Ebay then waited for the seller to respond on this claim.

I finally had a telephonic call on Nov 25th with Ebay where the representative told me to ship the item in two days. I told them that I was out of town in Calcutta.
The representative said that I could ship it back whenever I returned and upload the shipping details.

I shipped the item on Dec 4th but when I went to upload the shipping details, Ebay had already closed the claim on 27th Nov (two days after the call), stating that I had not uploaded the return on time. They can check their phone records, the ebay person specifically told me that I could ship it once I was back in town, no hurry and they will not close the claim. I have already emailed the courier receipt to ebay and contacted them several times.

It has been two months and several phone calls and EBay staff is not opening the claim or refunding my money.

I expect a full refund (Rs 33, 000) plus the courier charges (Rs 1690).

We had raised a complaint on 24.12.2015. and its annoying that we have not recd any reply from ebay. and i am sufferring for the past 1 and half years

Its been over a year that i am having a tough time with ebay... first i had ordered xenon bulb which arrived and was not working- Item Information Claim ID: 891233, Paisa Pay ID: [protected], Item number: [protected]. We requested for a return and they said that they will not be able to provide the same product and order some diff product and told us they will provide us a coupon worth 110% of cost after several months of follow up we finally got our coupon and we purchased a zook selfie stick as a replacement. That product that came was again not in working condition and then i had the most terrific experience with ebay... disgusting warranty policy creating a torture to us. we were to recieve a coupon worth 729 and 105 Rs was to be refunded in my credit card. its been more then 6 months now and we have not recieved any credit in my card after. When u give a a coupon it says validity is 1 month and what compensation are you going to give us for the torture we r going thru for 1 over 6 months. We want full compensation for all the follows up, long holds, mental tortures and stress that we have gone thru. Claim ID: 1032194, PaisaPay ID: [protected], Item number: [protected].

Claim id - 1522913 ;- i am sorry to state that i have not refunded paisa pay ID[protected] ref no.EPT[protected] as informed through SMS dt 04/01/2016 nor courier service charges as promised to be credited within 8 to 10 working days.

I had placed order ID:[protected] Placed on 27 Dec, 2015 to EBay India for Elegance Kolaveri Design Window - Door - long Door Curtain 4 set total 8 pieces On 31st January 2016 the package which had been received very poor quality goods deliver than showing on website .so wrote about their product qualities as follows “I have brought 1 set door curtain & 3 set of window curtain total 8 pieces out of them one piece window curtain had been received with manufacturing defect & also the curtain qualities not good “they confirmed as follows
From: eBay
To me
Subject: An eBay Guarantee claim has been opened for your transaction
Date: Mon, 01 Feb 2016 08:42:06 IST


An eBay Guarantee* claim has been opened
Hi jhuma,
We regret that your experience with your purchase was not satisfactory. We have noted your request under eBay Guarantee* and the seller has been notified about the claim and we will shortly update you on the status. While we work towards resolving your claim, we request your patience and understanding.

Item Information
Claim ID: 1669853
PaisaPay ID: [protected]
Item number: [protected]
Email reference id: [#ddcd36f1e13d473a8d6df0bda77bd53c#]
m ID : 1669853 PaisaPay ID : [protected]
Problem Details
Issue Type : Part of the order missing
Preferred Resolution: I want with item
Comments : I have brought 1 set door curtain & 3 set of window curtain total 8 pieces out of them one piece window curtain had been received with manufacturing defect & also the curtain qualities not good.

Whereas I had not raised any replacement or refund claim in my complaint, my resolution was I want with item, Now they are asking me for proof Items .How will proof them the product which had been delivered very poor quality ? I would request to Ebay india to give training your social media team.

I placed an memory card ordered to ebay but i received different and damaged card, with out bill . i claim replacement. but they don't gave me replacement. and also not refund my money. i call many time to customer care they are fraud always said that you will receive next 48 hours.please wail. and after that time spend that again say same...

I got damaged item from ebay and raise a claim but did not receive replacement or refund since last 20 days. Every time support team saying that we will contact you within 48 hours since last 10 days.

Sir, my paisa paid no is [protected], my greviance is my shipment has gone out to delivery since morning 9 .30 am today till now it has not reached me, iam in need of that item I requested seller also to despatch it soon, he has done it, but the courier guy has delayed, customer care courier response was very bad and sad, tomorrow is a holiday here, I expect it only on 3 rd of Feb, that's bad please look into it and see to it others at my pincode don't have to go through the same ordeal thank you

1545440 is my claim ID for refund. Which was approved on 27 th December, 2015. I have called more than 5 times but each time they are saying within 5 days u will get the money. But till date they have not refunded my money.

Sir i am buy a product eBay my given deliverd address is ghaziabad, but item delivered billaspur(H.P.) I am complaint eBay guarantee, claim id 1571267, but sir no any response, my claim closed without my knowledge, behalf of receipt. Closer not check properly, I am complaint many time coustmer care but no any positive response.

I have ordered Nokia lumia 521 of cost 2050 rs and I didn't get the product and later I got call from eBay regarding about my address and phone number they asked me and later the number which I have given is linked to paytm also . they hacked my account and I didn't get any notification also regarding my account and when I tried to make a purchase my account balance was nill and they robbed my 2000 rs also . please help me I thought to buy a phone and indeed I am left with nothing ... This is the number [protected]

Product type: Shoes
Product name: CASUAL LOAFERS FOR MEN ART N0-26BROWN
PaisaPay ID: [protected]
Seller profile and Contact information: http://www.ebay.in/usr/nexustelecos

They are not doing anything, ebay customer service says please contact seller and seller says please contact ebay.

i had ordered this shoes on 27 January and got it on 29 January!

I'm not satisfy with this shoes, the sole of this shoes is too hard which is irritates me while walking and there was no box it comes in polythene.

I request you please do something because my last hope is only you!

"I'm not a rich man, my parents are saying i shouldn't order this"

Thank you.

I purchased Lg G3 mobile through ebay which was faulty and I have to pay Rs. 700 for sending it back. I was, though, refunded the cost of mobile. Then I purchased Lg G flex 2 through ebay at a cost of Rs. 22000, which is a different model than indicated in advertisement in ebay. It was 2 GB Ram, as against 3 GB Ram as per original circular. Further internal storage is 16 GB, as against 32 GB in circular. This thing was brought to the notice of ebay. Ebay advised me to return the item to seller. I returned it but seller returned the same item to me without conveying any reasons. Again I requested ebay to do the needful but ebay is helpless since Seller is not under its control. Now the item which was called back by ebay and I was made to spend Rs. 700 towards transportation has suddenly became the item which is not within the purview of ebay guarantee claim. This is a cheating and needful is required to be done before a Case is filed in the Court.

V A Chavda
[protected]

My regd. email id with ebay is [protected]@gmail.com. I bought a back cover for my friend's phone whose amt was rs.309 on which I applied a coupon of rs.100. It was delivered on time but it was not as described due to which I raised a claim on 30.12.2015 and it was approved on 01.01.2016. I was told that I will receive DD for that amt within 20 days of claim approval but that has proven to be a false commitment by ebay agents, supervisors as well as stupid ebay policies. Ebay CC agents are not their-selves aware about their policies or else they are not provided with proper training. Maybe Ebay is in short of funds so aa to provide proper training and solve customer claims. Whenever I call CC agents either they apologize for the inconvenience or else they beg for 72 hrs of time. This is what they know or maybe they are trained to this only. This is not just the frustration, even supervisors over there do the same. Some of the supervisors name are- Suman Tomar, Yashu Arora, Vinay. These are Gurgaon heads and one more is Suzana in Gujarat who gave false statements just to ignore my grievances. Maybe they are paid to do so. Neither I receive any acknowledgement from ebay regarding the time I have just wasted talking to them nor do they reply to any mail. Simply frustrated and want to give so many bad words so that they come to know where are working, Idiotic and studpid ebay with pathetic services. I pray Ebay gets shut down ASAP. Each and every time I am provided with a reference ID of my call which is not at all useful. Again I gave a call today (30.01.2016), after 30 days of claim approval, I am requested to wait for more 72 hrs and I'll have to wait bcoz I can't go to Gurgaon wasting my money for them. Ebay doesn;t fulfill their policies. Policy was to wait 20 days so as to get the claim settled and receive my amt but now I think it will take 2000 days to receive such a small amt. Ebay just want to stick their bloody coupons to everyone rather then giving the refund because no one is going to waste their money and is bounded to purchase from them again. But I won't do so. Flipkart and other portals are far better then ebay rather I will say they are best and ebay is worst. Ebay has a policy that if customers have paid by COD then they will receive DD but other sites refund in bank acc. without irritating customers. That's the reason they are leading. I hope before ebay gets shut down my amt will be refunded.

I didnt receive the refund on eBay for Paisa Pay ID: [protected].


My Service number is 1-[protected].


Its more than been two months since the refund approved.


Its been more than a month. Everytime when i asked for the refund the reply i get is We have taken this issue to senior officer. I have not recieved the payment still now. I have sent the Bank statement and credit card statement N number of times still i didnt recieve the refund. I have been mentally stressed for this issue. kindly give my money back. and i am asking for my money.

Sir
I purchased iphone 5 on 23rd of Nov 2015 and ebay delivery b 17th Dec 2015. The item wasn't delivered to me in timeline and ebay kept on saying to wait. Finally i smelled it fishy and claimed refund on 20th dec 2015. Ebay delayed the refund by 22 days and credited my account on 12th Jan 2016 which resulted in my credit card getting charged for Rs 767/- I contacted ebay and they simply refused to pay me the charges even though it was their negligence that resulted for these charges. You are requested to take up the matter with ebay and ask them to pay the same as the delay in refund was on their part. Please resolve the issue asap.

I have purchased an mobile from eBay.in before 15 days.but when i use it there is a problem in it from first day that its switch off automatically in approx.15 minutes and than automatic switch on.i tell eBay customer executive about this.they said me that this is under manufacturer warranty so go to micromax service center.micromax service center is 30 km from me so i can't go to service center and i bought new phone why i go service center.i told this to them than they said call in micromax care and register a complaint to them by telling your imei number.if they will not help you we are still there so i call micromax and submit my request they said me that a man come to my doorstep for taking my phone in next 7 days but now its 10 days and no one come.now when i talk to eBay again they are not talking to me.please resolve my problem.